ITサービス管理市場：コンポーネント別、展開別、組織規模別、業界別-2025年～2030年の世界予測

ITサービス管理市場の2023年の市場規模は94億8,000万米ドルで、2024年には115億1,000万米ドルに達すると予測され、CAGR 22.44％で成長し、2030年には391億4,000万米ドルに達すると予測されています。

ITサービス管理（ITSM）は、組織内のITサービスの設計、提供、管理、品質向上に焦点を当てた幅広い範囲を包含しています。ITSMの必要性は、ITサービスをビジネス目標に整合させ、効率を最適化し、顧客満足度を高める必要性から生じる。ITSMアプリケーションは、合理化されたITプロセスが重要な金融、ヘルスケア、製造業など、さまざまな分野に及んでいます。ITIL、ISO/IEC 20000、COBITのようなフレームワークを通じて、ITインフラストラクチャのパフォーマンスを最適化することを目的とする企業が、主にエンドユースの範囲に含まれます。

市場の洞察によると、クラウド技術の普及、AI、デジタルサービスの拡大が極めて重要な成長要因となっています。企業は業務効率と顧客体験を向上させるため、ITSMソリューションへの投資を増やしています。リモートワークの増加により、分散したIT環境を管理する効果的なITSMシステムの需要がさらに高まっています。AI主導のアナリティクス、自動化、機械学習などの新技術を統合し、予知保全とサービス提供を強化することに潜在的なビジネスチャンスがあります。プロバイダーは、特定の業界のニーズに合わせた拡張可能でカスタマイズ可能なITSMソリューションを提供することで、こうした動向を活用することができます。

しかし、高額な導入コスト、データ・セキュリティの懸念、ITSMと既存システムとの統合の複雑さなどの制約が課題となっています。また、技術革新のスピードが速いため、最新のITSMの進歩に対応することが難しい場合もあります。企業は、導入と最適化を成功させるために、これらのハードルを乗り越えなければなりません。

イノベーションは、問題を予測し、対応を自動化するためのAIと機械学習を組み込んだ、全体的でユーザーフレンドリーなITSMプラットフォームの開発に焦点を当てるべきです。調査では、ハイブリッドクラウド環境や多様なビジネス環境に対応する適応型ITSMモデルを探求することができます。ITSM市場の性質はダイナミックで競争的であり、イノベーションと適応性が重視されているため、企業は競争力を維持するために継続的に進化し、適応することが極めて重要です。技術の進歩と顧客のニーズを常に把握することで、企業はITSMソリューションを活用し、成長とオペレーションの卓越性を促進することができます。

市場力学：急速に進化するITサービス管理市場の主要市場インサイトを公開

ITサービス管理市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的決定の精緻化、そして新たなビジネスチャンスの獲得に備えることができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができ、また、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • リモートワークへのシフトとクラウドベースのサービスの採用
  • 業界全体でデジタル化を推進する政府の取り組み
  • IT資産管理とDevOps＆アジャイルプラクティスへの注目の高まり
• 市場抑制要因
  • ITSMサービスの非互換性と従来のITアーキテクチャとの統合の問題
• 市場機会
  • AI対応ツールとITサービス管理ソリューションの統合
  • プロアクティブ・メンテナンスと予知保全のためのITSM利用の加速
• 市場の課題
  • データのプライバシーとセキュリティに関する懸念

ポーターの5つの力：ITサービス管理市場をナビゲートする戦略ツール

ポーターの5つの力フレームワークは、市場情勢の競合情勢を理解するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：ITサービス管理市場における外部からの影響の把握

外部マクロ環境要因は、ITサービス管理市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析ITサービス管理市場における競合情勢の把握

ITサービス管理市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的な意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスITサービス管理市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、ITサービス管理市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限はベンダーを明確かつ正確に区分し、ユーザーが戦略目標に最適なパートナーやソリューションを特定するのに役立ちます。

本レポートは、主要な注目分野を網羅した包括的な市場分析を提供しています：

1.市場の浸透度：業界主要企業の広範なデータを含む、現在の市場環境の詳細なレビュー。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報を得た上で意思決定できるよう、重要な質問にも答えています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • リモートワークへの移行とクラウドベースのサービスの導入
    • 業界全体でデジタル化を推進する政府の取り組み
    • IT資産管理とDevOpsおよびアジャイルプラクティスへの注目の高まり
  • 抑制要因
    • ITSMサービスの非互換性と従来のITアーキテクチャとの統合の問題
  • 機会
    • AI対応ツールとITサービス管理ソリューションの統合
    • 予防的および予測的なメンテナンスのためのITSMの利用を加速
  • 課題
    • データのプライバシーとセキュリティに関する懸念
• 市場セグメンテーション分析
  • コンポーネント：組織によるマネージドサービスへの適応性
  • 導入：運用効率とコスト効率を考慮し、クラウド上での導入を優先
  • 組織規模：クラウドベースの導入に傾倒している中小企業
  • 業種：銀行、金融サービス、保険業界における高度なセキュリティの使いやすさの採用が増加
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境

第6章 ITサービス管理市場：コンポーネント別

• サービス
  • マネージドサービス
  • プロフェッショナルサービス
• ソリューション
  • 構成と変更管理
  • ダッシュボードレポートと分析
  • 運用とパフォーマンス管理
  • サービスデスクソフトウェア
  • サービスポートフォリオ管理

第7章 ITサービス管理市場：展開別

• オンプレミス
• クラウド上

第8章 ITサービス管理市場：組織規模別

• 大企業
• 中小企業

第9章 ITサービス管理市場：業界別

• 銀行、金融サービス、保険
• 政府および公共部門
• ヘルスケアとライフサイエンス
• ITとITES
• 製造業
• メディアとエンターテイメント
• 小売・消費財
• 通信
• 旅行・ホスピタリティ

第10章 南北アメリカのITサービス管理市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋地域のITサービス管理市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカのITサービス管理市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
  • Amdocs、TEOCOのサービス保証事業の買収を完了し、エンドツーエンドのネットワーク自動化を加速
  • IBM、エンタープライズIT全体にわたって実用的な財務および運用上の洞察を提供するApptio Inc.を買収
  • PSG、SaaSベースのITSMベンダー4meに戦略的成長投資を実施
  • シスコ、クラウドセキュリティソフトウェア企業Lightspinの買収を発表
  • Hornbillはi3Worksと提携し、英国でエンタープライズサービス管理のメリットを広めています。
  • ServiceNow、ユタ州リリースで大規模なプラットフォーム拡張を開始
  • SolarWinds、オーストラリアに新しいITSMデータセンターを開設し、顧客対応を拡大
  • GoToは新しいリモート監視および管理機能でIT管理を変革し、完全なITSM機能の基盤を構築します。
  • シスコは、ネットワーク、セキュリティ、運用にわたる新しいクラウドツールで接続と保護を実現し、ネットワークの可視性と制御を向上します。
  • WhitlockISとFreshworks Inc.が提携し、北米の企業に楽しいITサービス管理体験を提供します
  • VivantioがLansweeperとの提携を発表- 資産検出と在庫管理のためのクラス最高のソリューション
  • AtlassianはJira Service Managementに新機能を追加してITSMをターゲットにしています

企業一覧

• 4me, Inc.
• Atlassian Corporation PLC
• AutomationEdge Pvt. Ltd.
• BMC Software, Inc.
• Broadcom Inc.
• Cisco Systems, Inc.
• Citrix by Cloud Software Group, Inc.
• ClickUp Service
• Freshworks Inc.
• Halo Service Desk
• Hewlett Packard Enterprise Company
• Hornbill Corporate Limited
• International Business Machines Corporation
• ITarian LLC
• Ivanti, Inc.
• Kaseya Inc.
• Microsoft Corporation
• NinjaOne, LLC
• Open Text Corporation
• Oracle Corporation
• Rworks, Inc.
• Serviceaide, Inc.
• ServiceNow, Inc.
• SolarWinds Corporation
• Splunk Inc.
• SymphonyAI Summit
• SysAid Technologies Ltd.
• Tata Consultancy Services Limited
• TeamDynamix
• TOPdesk Nederland BV
• Vivantio Holdings Inc.
• Wipro Limited
• Zendesk, Inc.

LIST OF FIGURES

• FIGURE 1. IT SERVICE MANAGEMENT MARKET RESEARCH PROCESS
• FIGURE 2. IT SERVICE MANAGEMENT MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
• FIGURE 13. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 15. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 17. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 21. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 22. IT SERVICE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 23. IT SERVICE MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. IT SERVICE MANAGEMENT MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. IT SERVICE MANAGEMENT MARKET DYNAMICS
• TABLE 7. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY CONFIGURATION & CHANGE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DASHBOARD REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY OPERATIONS & PERFORMANCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICE DESK SOFTWARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICE PORTFOLIO MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ON PREMISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 26. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES, & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY IT & ITES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 31. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 32. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 33. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 34. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 35. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 36. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 37. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 38. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 39. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 40. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 41. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 42. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 43. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 44. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 45. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 46. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 47. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 48. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 49. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 50. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 51. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 52. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 53. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 54. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 55. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 56. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 57. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 58. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 59. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 60. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 61. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 62. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 63. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 64. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 65. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 66. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 67. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 68. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 69. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 70. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 71. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 72. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 73. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 74. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 75. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 76. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 77. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 78. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 79. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 80. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 81. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 82. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 83. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 84. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 85. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 86. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 87. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 88. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 89. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 90. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 91. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 92. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 93. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 94. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 95. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 96. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 97. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 98. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 99. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 100. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 101. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 102. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 103. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 104. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 105. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 106. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 107. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 108. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 109. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 110. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 111. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 112. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 113. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 114. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 115. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 116. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 117. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 118. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 119. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 120. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 121. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 122. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 123. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 124. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 125. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 126. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 127. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 128. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 129. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 130. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 131. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 132. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 133. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 134. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 135. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 136. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 137. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 138. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 139. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 140. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 141. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 142. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 143. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 144. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 145. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 146. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 147. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 148. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 149. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 150. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 151. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 152. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 153. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 154. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 155. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 156. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 157. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 158. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 159. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 160. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 161. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 162. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 163. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 164. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 165. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 166. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 167. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 168. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 169. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 170. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 171. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 172. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 173. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 174. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 175. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 176. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 177. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 178. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 179. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 180. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 181. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 182. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 183. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 184. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 185. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 186. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 187. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 188. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 189. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 190. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 191. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 192. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 193. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 194. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 195. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 196. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 197. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 198. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 199. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 200. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 201. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 202. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 203. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 204. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 205. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 206. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 207. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 208. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 209. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 210. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 211. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 212. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 213. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 214. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 215. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 216. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 217. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 218. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 219. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 220. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 221. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 222. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 223. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 224. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 225. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 226. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 227. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 228. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 229. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 230. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 231. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 232. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 233. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 234. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 235. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 236. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 237. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 238. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 239. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 240. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 241. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 242. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 243. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 244. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 245. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 246. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 247. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 248. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 249. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 250. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 251. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 252. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 253. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 254. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 255. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 256. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 257. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 258. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 259. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 260. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 261. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 262. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 263. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 264. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 265. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 266. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 267. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 268. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 269. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 270. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 271. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 272. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 273. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 274. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 275. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 276. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 277. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 278. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 279. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 280. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 281. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
• TABLE 282. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 283. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 284. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 285. IT SERVICE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 286. IT SERVICE MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023

The IT Service Management Market was valued at USD 9.48 billion in 2023, expected to reach USD 11.51 billion in 2024, and is projected to grow at a CAGR of 22.44%, to USD 39.14 billion by 2030.

IT Service Management (ITSM) encompasses a broad scope, focusing on designing, delivering, managing, and improving the quality of IT services within an organization. The necessity of ITSM arises from the need to align IT services with business goals, optimize efficiency, and enhance customer satisfaction. ITSM applications span various sectors, including finance, healthcare, and manufacturing, where streamlined IT processes are critical. End-use scope primarily involves enterprises aiming to optimize their IT infrastructure's performance through frameworks like ITIL, ISO/IEC 20000, and COBIT.

Market insights reveal that the proliferation of cloud technology, AI, and the expansion of digital services are pivotal growth factors. Organizations increasingly invest in ITSM solutions to improve operational efficiency and customer experience. The rise in remote work has further amplified the demand for effective ITSM systems to manage distributed IT environments. Potential opportunities lie in the integration of emerging technologies like AI-driven analytics, automation, and machine learning to enhance predictive maintenance and service delivery. Providers can capitalize on these trends by offering scalable, customizable ITSM solutions tailored to specific industry needs.

However, limitations such as high implementation costs, data security concerns, and the complexity of integrating ITSM with existing systems pose challenges. Additionally, the rapid pace of technological change can make it difficult for organizations to keep up with the latest ITSM advancements. Businesses must navigate these hurdles to ensure successful implementation and optimization.

Innovation should focus on developing holistic, user-friendly ITSM platforms incorporating AI and machine learning to predict issues and automate responses. Research can explore adaptive ITSM models that cater to hybrid cloud environments and diverse business landscapes. The nature of the ITSM market is dynamic and competitive, with a strong emphasis on innovation and adaptability, making it crucial for businesses to continuously evolve and adapt to maintain a competitive edge. By staying abreast of technological advancements and customer needs, enterprises can harness ITSM solutions to drive growth and operational excellence.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving IT Service Management Market

The IT Service Management Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Shift to remote working and adoption of cloud-based services
  • Government initiatives promoting digitalization across industries
  • Rising focus on IT asset management and DevOps & agile practices
• Market Restraints
  • Incompatibility of ITSM services and integration issues with traditional IT architecture
• Market Opportunities
  • Integration of AI-enabled tools with IT service management solution
  • Accelerating use of ITSM for proactive and predictive maintenance
• Market Challenges
  • Concerns associated with data privacy and security

Porter's Five Forces: A Strategic Tool for Navigating the IT Service Management Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the IT Service Management Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the IT Service Management Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the IT Service Management Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the IT Service Management Market

A detailed market share analysis in the IT Service Management Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the IT Service Management Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the IT Service Management Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Key Company Profiles

The report delves into recent significant developments in the IT Service Management Market, highlighting leading vendors and their innovative profiles. These include 4me, Inc., Atlassian Corporation PLC, AutomationEdge Pvt. Ltd., BMC Software, Inc., Broadcom Inc., Cisco Systems, Inc., Citrix by Cloud Software Group, Inc., ClickUp Service, Freshworks Inc., Halo Service Desk, Hewlett Packard Enterprise Company, Hornbill Corporate Limited, International Business Machines Corporation, ITarian LLC, Ivanti, Inc., Kaseya Inc., Microsoft Corporation, NinjaOne, LLC, Open Text Corporation, Oracle Corporation, Rworks, Inc., Serviceaide, Inc., ServiceNow, Inc., SolarWinds Corporation, Splunk Inc., SymphonyAI Summit, SysAid Technologies Ltd., Tata Consultancy Services Limited, TeamDynamix, TOPdesk Nederland BV, Vivantio Holdings Inc., Wipro Limited, and Zendesk, Inc..

Market Segmentation & Coverage

This research report categorizes the IT Service Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Component, market is studied across Services and Solutions. The Services is further studied across Managed Services and Professional Services. The Solutions is further studied across Configuration & Change Management, Dashboard Reporting & Analytics, Operations & Performance Management, Service Desk Software, and Service Portfolio Management.
• Based on Deployment, market is studied across On Premises and On-Cloud.
• Based on Organization Size, market is studied across Large Enterprises and Small & Medium-Sized Enterprises.
• Based on Vertical, market is studied across Banking, Financial Services, & Insurance, Government & Public Sector, Healthcare & Life Sciences, IT & ITES, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications, and Travel & Hospitality.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Shift to remote working and adoption of cloud-based services
    • 5.1.1.2. Government initiatives promoting digitalization across industries
    • 5.1.1.3. Rising focus on IT asset management and DevOps & agile practices
  • 5.1.2. Restraints
    • 5.1.2.1. Incompatibility of ITSM services and integration issues with traditional IT architecture
  • 5.1.3. Opportunities
    • 5.1.3.1. Integration of AI-enabled tools with IT service management solution
    • 5.1.3.2. Accelerating use of ITSM for proactive and predictive maintenance
  • 5.1.4. Challenges
    • 5.1.4.1. Concerns associated with data privacy and security
• 5.2. Market Segmentation Analysis
  • 5.2.1. Component: Adaptability towards managed services by organizations
  • 5.2.2. Deployment: Preferences for on-cloud deployments due to operational efficiency & cost effectiveness
  • 5.2.3. Organization Size: Inclined small & medium-sized enterprises towards cloud-based adoption
  • 5.2.4. Vertical: Increasing adoption from banking, financial services, and insurance sector for advanced security usability
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. IT Service Management Market, by Component

• 6.1. Introduction
• 6.2. Services
  • 6.2.1. Managed Services
  • 6.2.2. Professional Services
• 6.3. Solutions
  • 6.3.1. Configuration & Change Management
  • 6.3.2. Dashboard Reporting & Analytics
  • 6.3.3. Operations & Performance Management
  • 6.3.4. Service Desk Software
  • 6.3.5. Service Portfolio Management

7. IT Service Management Market, by Deployment

• 7.1. Introduction
• 7.2. On Premises
• 7.3. On-Cloud

8. IT Service Management Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprises
• 8.3. Small & Medium-Sized Enterprises

9. IT Service Management Market, by Vertical

• 9.1. Introduction
• 9.2. Banking, Financial Services, & Insurance
• 9.3. Government & Public Sector
• 9.4. Healthcare & Life Sciences
• 9.5. IT & ITES
• 9.6. Manufacturing
• 9.7. Media & Entertainment
• 9.8. Retail & Consumer Goods
• 9.9. Telecommunications
• 9.10. Travel & Hospitality

10. Americas IT Service Management Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific IT Service Management Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa IT Service Management Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
  • 13.3.1. Amdocs Completes Acquisition of TEOCO's Service Assurance Business to Help Accelerate End-to-End Network Automation
  • 13.3.2. IBM to Acquire Apptio Inc., Providing Actionable Financial and Operational Insights Across Enterprise IT
  • 13.3.3. PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me
  • 13.3.4. Cisco Announces its Intent to Acquire Cloud Security Software Company Lightspin
  • 13.3.5. Hornbill partners with i3Works to spread the benefits of Enterprise Service Management in the UK
  • 13.3.6. ServiceNow Launches Major Platform Expansion with the Utah Releas
  • 13.3.7. SolarWinds Expands Customer Availability With New ITSM Data Center in Australia
  • 13.3.8. GoTo is Transforming IT Management with New Remote Monitoring & Management Features, Lays Foundation for Full ITSM Functionality
  • 13.3.9. Cisco Connects and Protects with New Cloud Tools Across Networking, Security and Operations to Provide Greater Visibility and Control Over Networks
  • 13.3.10. WhitlockIS and Freshworks Inc. partner to bring delightful IT Service Management experience to businesses in North America
  • 13.3.11. Vivantio announces Lansweeper Partnership - A Best-in-Class Solution for Asset Discovery & Inventory
  • 13.3.12. Atlassian targets ITSM with new additions to Jira Service Management

Companies Mentioned

• 1. 4me, Inc.
• 2. Atlassian Corporation PLC
• 3. AutomationEdge Pvt. Ltd.
• 4. BMC Software, Inc.
• 5. Broadcom Inc.
• 6. Cisco Systems, Inc.
• 7. Citrix by Cloud Software Group, Inc.
• 8. ClickUp Service
• 9. Freshworks Inc.
• 10. Halo Service Desk
• 11. Hewlett Packard Enterprise Company
• 12. Hornbill Corporate Limited
• 13. International Business Machines Corporation
• 14. ITarian LLC
• 15. Ivanti, Inc.
• 16. Kaseya Inc.
• 17. Microsoft Corporation
• 18. NinjaOne, LLC
• 19. Open Text Corporation
• 20. Oracle Corporation
• 21. Rworks, Inc.
• 22. Serviceaide, Inc.
• 23. ServiceNow, Inc.
• 24. SolarWinds Corporation
• 25. Splunk Inc.
• 26. SymphonyAI Summit
• 27. SysAid Technologies Ltd.
• 28. Tata Consultancy Services Limited
• 29. TeamDynamix
• 30. TOPdesk Nederland BV
• 31. Vivantio Holdings Inc.
• 32. Wipro Limited
• 33. Zendesk, Inc.