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市場調査レポート

ビジネスプロセスアウトソーシング(BPO)の世界市場:2020年~2024年

Business Process Outsourcing Market by End-user and Geography - Forecast and Analysis 2020-2024

発行 TechNavio (Infiniti Research Ltd.) 商品コード 924248
出版日 ページ情報 英文 159 Pages
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ビジネスプロセスアウトソーシング(BPO)の世界市場:2020年~2024年 Business Process Outsourcing Market by End-user and Geography - Forecast and Analysis 2020-2024
出版日: 2020年02月05日 ページ情報: 英文 159 Pages
概要

世界のビジネスプロセスアウトソーシング(BPO)市場は、2020年から2024年の予測期間中に10%のCAGRで成長し、1,054億9,000万米ドルの規模に達する見込みです。同市場は、ITおよびテレコムサービスプロバイダーによるBPOの採用の増加に牽引されています。さらに、プロセス自動化の重要性が高まり、世界のビジネスプロセスアウトソーシング市場の成長も促進されると予想されています。

当レポートでは、世界のビジネスプロセスアウトソーシング(BPO)市場について調査分析し、市場規模および成長率、市場動向、市場促進要因、課題、市場機会について検証するほか、主要ベンダーなどについて、体系的な情報を提供しています。

目次

第1章:概要

第2章:調査範囲

  • イントロダクション1
  • イントロダクション2
  • 米ドルの通貨換算レート

第3章:市場状況

  • 市場のエコシステム
  • 市場の特徴
  • バリューチェーン分析
  • 市場セグメンテーション分析

第4章 :市場規模

  • 市場の定義
  • 2019年の市場規模
  • 市場の見通し
  • 市場規模と予測:2019-2024年

第5章 : ファイブフォース分析

  • バイヤーの交渉力
  • サプライヤーの交渉力
  • 新規参入の脅威
  • 代替品の脅威
  • ライバルの脅威
  • 市況

第6章 :市場セグメンテーション:エンドユーザー別

  • 市場セグメンテーション:エンドユーザー別
  • 比較:エンドユーザー別市場規模と予測2019-2024
  • ITおよび通信
  • BFSI
  • 小売
  • ヘルスケア
  • その他
  • 市場機会:エンドユーザー別

第7章 :顧客情勢

第8章 :地域別情勢

  • 地域別セグメンテーション
  • 地域別比較-市場規模と予測2019-2024
  • 北米
  • 欧州
  • アジア太平洋地域
  • 中東・アフリカ地域
  • 南米
  • 主要国
  • 市場機会

第9章 :意思決定の枠組み

第10章 成長要因と課題

  • 市場成長要因
  • 市場の課題

第11章 :市場動向

  • プロセス自動化の重要性の高まり
  • BPOと提携する新興企業の増加と透明性の向上
  • 買収と提携の増加

第12章 :ベンダー情勢

  • 概要
  • 情勢の革新
  • 競争シナリオ

第13章 :ベンダー分析

  • 対象ベンダー
  • ベンダー分類
  • ベンダーの市場ポジショニング
  • Accenture Plc
  • Capgemini SE
  • Deloitte Touche Tohmatsu Ltd.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • KPMG International Cooperative
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.

第14章 :付録

  • 調査方法
  • 略語のリスト
  • ベンダーの市場ポジショニングの定義

第15章 :TECHNAVIOについて

目次
Product Code: IRTNTR40296

Technavio has been monitoring the global business process outsourcing market and it is poised to grow by USD 105.49 bn during 2020-2024, progressing at a CAGR of 10% during the forecast period. Our reports on global business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of bpo by it and telecom service providers. In addition, rising emphasis on process automation is anticipated to boost the growth of the global business process outsourcing market as well.

Market Segmentation

Technavio's global business process outsourcing market is segmented as below:

End-user

  • IT And Telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others

Geographic segmentation

  • APAC
  • Europe
  • MEA
  • North America
  • South America

Key Trends for global business process outsourcing market growth

This study identifies rising emphasis on process automation as the prime reasons driving the global business process outsourcing market growth during the next few years.

Prominent vendors in global business process outsourcing market

We provide a detailed analysis of around 25 vendors operating in the global business process outsourcing market, including some of the vendors such as Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Cooperative, Tata Consultancy Services Ltd. and Wipro Ltd. .

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

TABLE OF CONTENTS

01 : EXECUTIVE SUMMARY

02 : SCOPE OF THE REPORT

  • 2.1 Preface
  • 2.2 Preface
  • 2.3 Currency conversion rates for US$

03 : MARKET LANDSCAPE

  • Market ecosystem
  • Market characteristics
  • Value chain analysis
  • Market segmentation analysis

04 : MARKET SIZING

  • Market definition
  • Market sizing 2019
  • Market Outlook
  • Market size and forecast 2019-2024

05 : FIVE FORCES ANALYSIS

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

06 : MARKET SEGMENTATION BY END-USER

  • Market segmentation by end-user
  • Comparison by end-user
  • IT and Telecommunication - Market size and forecast 2019-2024
  • BFSI - Market size and forecast 2019-2024
  • Retail - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by end-user

07 : CUSTOMER LANDSCAPE

08 : GEOGRAPHIC LANDSCAPE

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity

09 : DECISION FRAMEWORK

10 : DRIVERS AND CHALLENGES

  • Market drivers
  • Market challenges

11 : MARKET TRENDS

  • Rising emphasis on process automation
  • Increasing number of start-ups partnering with BPOs and increased
  • transparency
  • Rising number of acquisitions and partnerships

12 : VENDOR LANDSCAPE

  • Overview
  • Landscape disruption
  • Competitive scenario

13 : VENDOR ANALYSIS

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture Plc
  • Capgemini SE
  • Deloitte Touche Tohmatsu Ltd.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • KPMG International Cooperative
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.

14 : APPENDIX

  • Research methodology
  • List of abbreviations
  • Definition of market positioning of vendors

15 : EXPLORE TECHNAVIO

  • Exhibit 01: Global IT consulting and other services market
  • Exhibit 02: Segments of global IT consulting and other services market
  • Exhibit 03: Market characteristics
  • Exhibit 04: Market segments
  • Exhibit 05: Vendors: Key product offerings
  • Exhibit 06: Market definition - Inclusions and exclusions checklist
  • Exhibit 07: Market size 2019
  • Exhibit 08: Global market: Size and forecast 2019-2024 ($ billions)
  • Exhibit 09: Global market: Year-over-year growth 2020-2024 (%)
  • Exhibit 10: Five forces analysis 2019
  • Exhibit 11: Five forces analysis 2024
  • Exhibit 12: Bargaining power of buyers
  • Exhibit 13: Bargaining power of suppliers
  • Exhibit 14: Threat of new entrants
  • Exhibit 15: Threat of substitutes
  • Exhibit 16: Threat of rivalry
  • Exhibit 17: Market condition - Five forces 2019
  • Exhibit 18: End-user - Market share 2019-2024 (%)
  • Exhibit 19: Comparison by end-user
  • Exhibit 20: IT and Telecommunication - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 21: IT and Telecommunication - Year-over-year growth 2020-2024 (%)
  • Exhibit 22: BFSI - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 23: BFSI - Year-over-year growth 2020-2024 (%)
  • Exhibit 24: Retail - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 25: Retail - Year-over-year growth 2020-2024 (%)
  • Exhibit 26: Healthcare - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 27: Healthcare - Year-over-year growth 2020-2024 (%)
  • Exhibit 28: Others - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 29: Others - Year-over-year growth 2020-2024 (%)
  • Exhibit 30: Market opportunity by end-user
  • Exhibit 31: Customer landscape
  • Exhibit 32: Market share by geography 2019-2024 (%)
  • Exhibit 33: Geographic comparison
  • Exhibit 34: North America - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 35: North America - Year-over-year growth 2020-2024 (%)
  • Exhibit 36: Europe - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 37: Europe - Year-over-year growth 2020-2024 (%)
  • Exhibit 38: APAC - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 39: APAC - Year-over-year growth 2020-2024 (%)
  • Exhibit 40: MEA - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 41: MEA - Year-over-year growth 2020-2024 (%)
  • Exhibit 42: South America - Market size and forecast 2019-2024 ($ billions)
  • Exhibit 43: South America - Year-over-year growth 2020-2024 (%)
  • Exhibit 44: Key leading countries
  • Exhibit 45: Market opportunity
  • Exhibit 46: Impact of drivers and challenges
  • Exhibit 47: Vendor landscape
  • Exhibit 48: Landscape disruption
  • Exhibit 49: Vendors covered
  • Exhibit 50: Vendor classification
  • Exhibit 51: Market positioning of vendors
  • Exhibit 52: Accenture Plc - Vendor overview
  • Exhibit 53: Accenture Plc - Business segments
  • Exhibit 54: Accenture Plc - Organizational developments
  • Exhibit 55: Accenture Plc - Geographic focus
  • Exhibit 56: Accenture Plc - Segment focus
  • Exhibit 57: Accenture Plc - Key offerings
  • Exhibit 58: Capgemini SE - Vendor overview
  • Exhibit 59: Capgemini SE - Business segments
  • Exhibit 60: Capgemini SE - Organizational developments
  • Exhibit 61: Capgemini SE - Geographic focus
  • Exhibit 62: Capgemini SE - Segment focus
  • Exhibit 63: Capgemini SE - Key offerings
  • Exhibit 64: Deloitte Touche Tohmatsu Ltd. - Vendor overview
  • Exhibit 65: Deloitte Touche Tohmatsu Ltd. - Business segments
  • Exhibit 66: Deloitte Touche Tohmatsu Ltd. - Organizational developments
  • Exhibit 67: Deloitte Touche Tohmatsu Ltd. - Geographic focus
  • Exhibit 68: Deloitte Touche Tohmatsu Ltd. - Segment focus
  • Exhibit 69: Deloitte Touche Tohmatsu Ltd. - Key offerings
  • Exhibit 70: Genpact Ltd. - Vendor overview
  • Exhibit 71: Genpact Ltd. - Organizational developments
  • Exhibit 72: Genpact Ltd. - Geographic focus
  • Exhibit 73: Genpact Ltd. - Key offerings
  • Exhibit 74: HCL Technologies Ltd. - Vendor overview
  • Exhibit 75: HCL Technologies Ltd. - Business segments
  • Exhibit 76: HCL Technologies Ltd. - Organizational developments
  • Exhibit 77: HCL Technologies Ltd. - Geographic focus
  • Exhibit 78: HCL Technologies Ltd. - Segment focus
  • Exhibit 79: HCL Technologies Ltd. - Key offerings
  • Exhibit 80: Infosys Ltd. - Vendor overview
  • Exhibit 81: Infosys Ltd. - Business segments
  • Exhibit 82: Infosys Ltd. - Organizational developments
  • Exhibit 83: Infosys Ltd. - Geographic focus
  • Exhibit 84: Infosys Ltd. - Segment focus
  • Exhibit 85: Infosys Ltd. - Key offerings
  • Exhibit 86: International Business Machines Corp. - Vendor overview
  • Exhibit 87: International Business Machines Corp. - Business segments
  • Exhibit 88: International Business Machines Corp. - Organizational developments
  • Exhibit 89: International Business Machines Corp. - Geographic focus
  • Exhibit 90: International Business Machines Corp. - Segment focus
  • Exhibit 91: International Business Machines Corp. - Key offerings
  • Exhibit 92: KPMG International Cooperative - Vendor overview
  • Exhibit 93: KPMG International Cooperative - Business segments
  • Exhibit 94: KPMG International Cooperative - Organizational developments
  • Exhibit 95: KPMG International Cooperative - Geographic focus
  • Exhibit 96: KPMG International Cooperative - Segment focus
  • Exhibit 97: KPMG International Cooperative - Key offerings
  • Exhibit 98: Tata Consultancy Services Ltd. - Vendor overview
  • Exhibit 99: Tata Consultancy Services Ltd. - Business segments
  • Exhibit 100: Tata Consultancy Services Ltd. - Organizational developments
  • Exhibit 101: Tata Consultancy Services Ltd. - Geographic focus
  • Exhibit 102: Tata Consultancy Services Ltd. - Segment focus
  • Exhibit 103: Tata Consultancy Services Ltd. - Key offerings
  • Exhibit 104: Wipro Ltd. - Vendor overview
  • Exhibit 105: Wipro Ltd. - Business segments
  • Exhibit 106: Wipro Ltd. - Organizational developments
  • Exhibit 107: Wipro Ltd. - Geographic focus
  • Exhibit 108: Wipro Ltd. - Segment focus
  • Exhibit 109: Wipro Ltd. - Key offerings
  • Exhibit 110: Validation techniques employed for market sizing
  • Exhibit 111: Definition of market positioning of vendors
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