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市場調査レポート

BPO (ビジネスプロセス・アウトソーシング) のEU市場 (2015〜2019年)

BPO Market in EU 2015-2019

発行 TechNavio (Infiniti Research Ltd.) 商品コード 338491
出版日 ページ情報 英文 74 Pages
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BPO (ビジネスプロセス・アウトソーシング) のEU市場 (2015〜2019年) BPO Market in EU 2015-2019
出版日: 2015年08月26日 ページ情報: 英文 74 Pages
概要

BPO (ビジネスプロセス・アウトソーシング) とはアウトソーシング業務の一部で、特定のビジネスプロセスの外部業者への委託などを含みます。事業活動の一部を外部企業に委託することで、その活動の効率的管理が可能となります。EU諸国のBPO市場は競争的であり、また一定の速度で成長し続けています。熟練した人材を採用しやすいことや、文化的・言語的近接性から、EU諸国にはBPOサービスプロバイダーの進出や顧客センター開設が相次いでいます。運用効率やサービス品質もまた、ビジネスプロセスの外注化を進める要因の一つとなっています。EU諸国の移植市場は2014〜2019年にかけて、5.44%の年平均成長率 (CAGR) で成長する見通しです。

当レポートでは、EU諸国のビジネスプロセス・アウトソーシング (以下BPO) 市場について分析し、市場の概要や構造、市場規模の動向 (今後5年間の予測値)、用途別・エンドユーザー別の詳細動向、市場の促進・抑制要因とその影響力、主要企業のプロファイル、今後の市場機会などを調査・推計しております。

第1章 エグゼクティブサマリー

  • 分析結果の概略

第2章 分析範囲

  • 分析概要
  • 大手ベンダーの主要サービス

第3章 市場分析の手法

  • 分析手法
  • 経済指標

第4章 イントロダクション

  • 市場動向の概略

第5章 EU (欧州連合)

  • 背景事情
  • 景気動向

第6章 市場環境

  • 市場概要
  • EU諸国のBPO市場の概況
  • 市場規模とその予測
  • ファイブフォース分析
  • BPOの立地選択への影響要因
  • EU内部におけるBPOへの賛否両論

第7章 用途別の市場区分

  • EU市場の規模:用途別
  • CRM (顧客関係管理) 向け市場
  • HR (人事管理) 向け市場
  • F&A (金融・会計) 向け市場
  • その他の分野向け市場

第8章 エンドユーザー別の市場区分

  • EU市場の内訳:エンドユーザー別

第9章 地域区分

  • 中東欧

第10章 市場促進要因

第11章 促進要因とその影響力

第12章 市場の課題

第13章 促進要因・課題の影響力

第14章 市場の動向

第15章 ベンダー環境

  • 市場分析
  • その他の有力ベンダー

第16章 主要ベンダーの分析

  • Accenture
  • Capgemini
  • TCS
  • IBM
  • Infosys

第17章 付録

  • 略語集

第18章 Technavioについて

図表一覧

目次
Product Code: IRTNTR6874

About BPO market in EU

BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report

The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.

Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions

  • Central and Eastern Europe
  • Western Europe

Key vendors

  • Accenture
  • Capgemini
  • IBM
  • Infosys
  • TCS

Other Prominent Vendors

  • 3i Infotech
  • Aegis
  • Aon Associates
  • Cognizant
  • Convergys
  • EXL
  • Firstsource
  • First Data
  • HCL
  • HP
  • Sitel
  • Wipro
  • WNS
  • Xerox
  • Xchanging

Market driver

  • Cost reduction and efficiency
  • For a full, detailed list, view our report

Market challenge

  • Data security
  • For a full, detailed list, view our report

Market trend

  • Cloud computing
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: European Union

  • Background
  • Economic overview

PART 06: Market landscape

  • Market overview
  • BPO market overview in EU
  • Market size and forecast
  • Five forces analysis
  • Factors affecting choice of BPO locations
  • Pros and cons of BPO market in EU

PART 07: Market segmentation by application

  • EU market size by application
  • CRM BPO market in EU
  • HR BPO market in EU
  • F&A BPO market in EU
  • BPO market in EU for others

PART 08: Market segmentation by end-user

  • EU market segmentation by end-user

PART 09: Geographical segmentation

  • Central and Eastern Europe:

PART 10: Market drivers

PART 11: Impact of drivers

PART 12: Market challenges

PART 13: Impact of drivers and challenges

PART 14: Market trends

PART 15: Vendor landscape

  • Market analysis 2015
  • Other prominent vendors

PART 16: Key vendor analysis

  • Accenture
  • Capgemini
  • TCS
  • IBM
  • Infosys

PART 17: Appendix

  • List of abbreviations

PART 18: Explore Technavio

List of Exhibits

  • Exhibit 01: Product and service offerings
  • Exhibit 02: Economic overview of the EU
  • Exhibit 03: BPO market in EU 2015-2019 ($ billions)
  • Exhibit 04: Five forces analysis
  • Exhibit 05: Factors affecting choice of BPO locations
  • Exhibit 06: Parameters affecting BPO locations in different countries
  • Exhibit 07: Pros and cons of BPO market in EU
  • Exhibit 08: Market segmentation by application 2014
  • Exhibit 09: CRM BPO market in EU ($ billions)
  • Exhibit 10: HR BPO market in EU ($ billions)
  • Exhibit 11: F&A BPO market in EU ($ billions)
  • Exhibit 12: BPO market in EU for others ($ billions)
  • Exhibit 13: EU market segmentation by end-user 2014 ($ billions)
  • Exhibit 14: Impact of drivers
  • Exhibit 15: Impact of drivers and challenges
  • Exhibit 16: Business segmentation by revenue 2013 and 2014
  • Exhibit 17: Products revenue 2014
  • Exhibit 18: Financial services revenue 2014
  • Exhibit 19: Communications, media, and technology revenue 2014
  • Exhibit 20: Resources and others revenue 2014
  • Exhibit 21: Health and public services revenue 2014
  • Exhibit 22: Capgemini: Business segmentation by revenue 2014
  • Exhibit 23: Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 24: Capgemini: Geographical segmentation by revenue 2014
  • Exhibit 25: TCS: Business segmentation by revenue 2015
  • Exhibit 26: TCS: Business segmentation by revenue 2014 and 2015
  • Exhibit 27: TCS: Geographical segmentation by revenue 2015
  • Exhibit 28: TCS: Market segmentation by revenue 2015
  • Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015
  • Exhibit 30: Global technology services revenue 2014
  • Exhibit 31: Global business services revenue 2014
  • Exhibit 32: Infosys: Business segmentation by revenue 2014
  • Exhibit 33: Infosys: Business segmentation by revenue 2013 and 2014 ($ millions)
  • Exhibit 34: Infosys: Geographical segmentation by revenue 2014
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