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市場調査レポート

ヘルプデスクアウトソーシングの世界市場:2015年〜2019年

Global Help Desk Outsourcing Market 2015-2019

発行 TechNavio (Infiniti Research Ltd.) 商品コード 328831
出版日 ページ情報 英文 92 Pages
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ヘルプデスクアウトソーシングの世界市場:2015年〜2019年 Global Help Desk Outsourcing Market 2015-2019
出版日: 2015年04月15日 ページ情報: 英文 92 Pages
概要

世界のヘルプデスクアウトソーシング市場は、2014年〜2019年のCAGRで5.7%の成長が見込まれています。

当レポートでは、世界のヘルプデスクアウトソーシング市場について調査分析し、市場規模と成長率、市場動向、市場促進要因・課題、市場機会について検証するほか、主要ベンダーなどについて、体系的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 略語リスト

第3章 調査範囲

  • 市場概要
  • 主な製品

第4章 市場調査手法

  • 市場調査プロセス
  • 調査手法

第5章 イントロダクション

第6章 市場情勢

  • 市場概要
  • 世界のヘルプデスクアウトソーシング市場
  • ファイブフォース分析

第7章 市場区分:サービス別

  • 世界のヘルプデスクアウトソーシング市場区分:サービス別
  • 世界の一次・二次レベルのヘルプデスクサービスアウトソーシング
    • 市場規模と予測
  • 世界の技術サポートのヘルプデスクサービスアウトソーシング
    • 市場規模と予測

第8章 市場区分:エンドユーザー別

  • 世界のヘルプデスクアウトソーシング市場:エンドユーザー別

第9章 地理区分

  • 世界のヘルプデスクアウトソーシング市場区分:地域別
  • アジア太平洋地域のヘルプデスクアウトソーシング市場
    • 市場規模と予測
  • 欧州・中東・アフリカのヘルプデスクアウトソーシング市場
    • 市場規模と予測
  • 南北アメリカのヘルプデスクアウトソーシング市場
    • 市場規模と予測

第10章 購入基準

第11章 市場成長促進要因

第12章 成長促進要因とその影響

第13章 市場の課題

第14章 成長促進要因と課題の影響

第15章 市場動向

第16章 動向とその影響

第17章 ベンダー情勢

  • 競合シナリオ
  • 主要ベンダー
  • その他の有力ベンダー

第18章 主要ベンダーの分析

  • CSC
  • HCL Technologies
  • HP Enterprise Service
  • IBM
  • Qcom Outsourcing
  • Wipro

第19章 関連レポート

図表

目次
Product Code: IRTNTR5688

About Helpdesk Outsourcing

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.

TechNavio's analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.

Covered in this Report

The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.

TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • CSC
  • HCL Technologies
  • HP Enterprise Services
  • IBM
  • Qcom Outsourcing
  • Wipro

Other Prominent Vendors

  • Atos
  • Attivasoft
  • CGI Group
  • Ciber
  • CompuCom
  • Dell
  • Dynasis
  • Fujitsu
  • Genpact
  • Getronics
  • Hudson Software
  • Inforonics Global Services
  • Iyogi
  • Kayako
  • Maintech
  • Northrop Grumman
  • Pomeroy
  • Stefanini
  • Support.com
  • TCS
  • TELUS International
  • T-System
  • Unisys
  • Xerox

Market Driver

  • Consumerization of IT
  • For a full, detailed list, view our report

Market Challenge

  • Risk of Data Security Breach
  • For a full, detailed list, view our report

Market Trend

  • Integration of Helpdesk with IT Management Software
  • For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market overview
  • 03.2. Product offerings

04. Market Research Methodology

  • 04.1. Market research process
  • 04.2. Research methodology

05. Introduction

06. Market Landscape

  • 06.1. Market overview
    • 06.1.1. On-site services
    • 06.1.2. Remote dedicated help desk services
    • 06.1.3. Shared help desk services
  • 06.2. Global help desk outsourcing market
    • 06.2.1. Market size and forecast
  • 06.3. Five forces analysis

07. Market Segmentation by Service

  • 07.1. Segmentation of global help desk outsourcing market by service
  • 07.2. Global outsourced first and second-level help desk services
    • 07.2.1. Market size and forecast
  • 07.3. Global outsourced technical support help desk services
    • 07.3.1. Market size and forecast

08. Market Segmentation by End-user

  • 08.1. Global help desk outsourcing market by end-user

09. Geographical Segmentation

  • 09.1. Segmentation of global help desk outsourcing market by geography
  • 09.2. Help desk outsourcing market in APAC
    • 09.2.1. Market size and forecast
  • 09.3. Help desk outsourcing market in EMEA
    • 09.3.1. Market size and forecast
  • 09.4. Help desk outsourcing market in Americas
    • 09.4.1. Market size and forecast

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive scenario
    • 17.1.1. Key news
  • 17.2. Key vendors 2014
  • 17.3. Other prominent vendors
    • 17.3.1. Atos
    • 17.3.2. AttivaSoft
    • 17.3.3. CGI Group
    • 17.3.4. Dynasis
    • 17.3.5. Getronics
    • 17.3.6. Hudson Software
    • 17.3.7. Inforonics Global Services
    • 17.3.8. iYogi
    • 17.3.9. Kayako
    • 17.3.10. Northrop Grumman
    • 17.3.11. Support.com
    • 17.3.12. TCS
    • 17.3.13. TELUS International
    • 17.3.14. T-Systems
    • 17.3.15. Unisys

18. Key Vendor Analysis

  • 18.1. CSC
    • 18.1.1. Key facts
    • 18.1.2. Business overview
    • 18.1.3. Business segmentation by revenue 2013
    • 18.1.4. Business segmentation by revenue 2012 and 2013
    • 18.1.5. Geographical segmentation by revenue 2013
    • 18.1.6. Business strategy
    • 18.1.7. Recent developments
    • 18.1.8. SWOT analysis
  • 18.2. HCL Technologies
    • 18.2.1. Key facts
    • 18.2.2. Business overview
    • 18.2.3. Business segmentation by revenue 2013
    • 18.2.4. Business segmentation by revenue 2012 and 2013
    • 18.2.5. Geographical segmentation by revenue 2013
    • 18.2.6. Business strategy
    • 18.2.7. Recent developments
    • 18.2.8. SWOT analysis
  • 18.3. HP Enterprise Services
    • 18.3.1. Key facts
    • 18.3.2. Business overview
    • 18.3.3. Service segmentation
    • 18.3.4. SWOT analysis
  • 18.4. IBM
    • 18.4.1. Key facts
    • 18.4.2. Business description
    • 18.4.3. Business segmentation
    • 18.4.4. Revenue segmentation by business segment
    • 18.4.5. Revenue segmentation by business operation
    • 18.4.6. Revenue comparison of business segments 2012 and2013
    • 18.4.7. Revenue segmentation by geography
    • 18.4.8. Business strategy
    • 18.4.9. Key developments
    • 18.4.10. SWOT analysis
  • 18.5. Qcom Outsourcing
    • 18.5.1. Key facts
    • 18.5.2. Business overview
    • 18.5.3. Key technologies
    • 18.5.4. SWOT analysis
  • 18.6. Wipro
    • 18.6.1. Key facts
    • 18.6.2. Business overview
    • 18.6.3. Revenue by business segmentation 2014
    • 18.6.4. Revenue by business segmentation 2013 and 2014
    • 18.6.5. Revenue by geographical segmentation 2014
    • 18.6.6. Business strategy
    • 18.6.7. Recent developments
    • 18.6.8. SWOT analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market research methodology
  • Exhibit 2: Market segmentation of global help desk outsourcing services
  • Exhibit 3: Global help desk outsourcing market 2014-2019 ($ billion)
  • Exhibit 4: Segmentation of global help desk outsourcing market by service 2014
  • Exhibit 5: Segmentation of global help desk outsourcing market by service 2014-2019
  • Exhibit 6: Global outsourced first and second-level help desk services 2014-2019 ($ billion)
  • Exhibit 7: Global outsourced technical support help desk services 2014-2019 ($ billion)
  • Exhibit 8: Projected impact on business and adoption rate by end-user
  • Exhibit 9: Segmentation of global help desk outsourcing market by geography 2014
  • Exhibit 10: Segmentation of global help desk outsourcing market by geography 2014-2019
  • Exhibit 11: Help desk outsourcing market in APAC 2014-2019 ($ billion)
  • Exhibit 12: Help desk outsourcing market in EMEA 2014-2019 ($ billion)
  • Exhibit 13: Help desk outsourcing market in Americas 2014-2019 ($ billion)
  • Exhibit 14: CSC: Business segmentation by revenue 2013
  • Exhibit 15: CSC: Business segmentation by revenue 2012 and 2013 ($ billion)
  • Exhibit 16: CSC: Geographical segmentation by revenue 2013
  • Exhibit 17: HCL Technologies : Business segmentation by revenue 2013
  • Exhibit 18: HCL Technologies : Business segmentation by revenue 2012 and 2013 (US$ million)
  • Exhibit 19: HCL Technologies: Geographical segmentation by revenue 2013
  • Exhibit 20: HP Enterprise Services: Service segmentation
  • Exhibit 21: IBM: Business segmentation
  • Exhibit 22: IBM: Revenue segmentation by business 2013
  • Exhibit 23: IBM: Revenue segmentation 2013
  • Exhibit 24: IBM: Revenue comparison of business segments 2012 and 2013 (US$ million)
  • Exhibit 25: IBM: Revenue segmentation by geography 2013
  • Exhibit 26: Qcom outsourcing: Key technologies
  • Exhibit 27: Wipro: Revenue by business segmentation 2014
  • Exhibit 28: Wipro: Revenue by business segmentation 2013 and 2014 (US$ billion)
  • Exhibit 29: Wipro: Revenue by geographical segmentation 2014
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