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市場調査レポート

ヘルスケアBPOの世界市場:2016年〜2020年

Global Healthcare BPO Market 2016-2020

発行 TechNavio (Infiniti Research Ltd.) 商品コード 327738
出版日 ページ情報 英文 110 Pages
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ヘルスケアBPOの世界市場:2016年〜2020年 Global Healthcare BPO Market 2016-2020
出版日: 2016年06月03日 ページ情報: 英文 110 Pages
概要

BPOサービスを利用し、コスト削減、よりよい患者ケアサービス、スタッフ効率の最大化を目指す医療機関が出てきております。世界のヘルスケアBPO市場は、2016年〜2020年の期間中、CAGRが5.83%成長する見込みとなっておます。

当レポートでは、世界のヘルスケアBPO (ビジネスプロセスアウトソーシング) 市場について調査分析を行い、市場概要、セグメント別考察、地域別考察、市場促進因子、主要企業などについて包括的に分析し、まとめています。

第1章 エグゼクティブサマリー

第2章 レポートの範囲

第3章 市場調査の方法

  • 調査方法
  • 経済指標

第4章 イントロダクション

第5章 市場の状況

  • 市場概要
  • 市場規模と予測
  • ファイブフォース分析

第6章 ヘルスケアBPOの世界市場:サービス別

  • 世界のヘルスケアBPO市場:ヘルスケアBPOサービス別
  • CRM BPO市場
  • HR BPO市場
  • F&A BPO市場

第7章 ヘルスケアBPOの世界市場:地域別

  • 世界のヘルスケアBPO市場:地域別
  • 南北アメリカ
  • 欧州/中東/アフリカ
  • アジア太平洋地域

第8章 ヘルスケアBPOの市場促進因子

  • ICD-9からICD-10への移行
  • 自動化、統合ソーシング戦略の増加
  • 政府による規制の増加
  • ニアショア・アウトソーシングの増加と技術の利用

第9章 促進因子の影響

第10章 ヘルスケアBPO市場の課題

第11章 促進因子と課題の影響

第12章 ヘルスケアBPOの市場動向

  • 医療文書のアウトソーシングの増加
  • RCMの急増
  • 医学記録転写アウトソーシングサービスの増加
  • ヘルスケア分野にクラウドベースBPOの登場
  • リアルタイムデータ分析の広がり

第13章 ベンダーの状況

第14章 主要ベンダー分析

第15章 付録

第16章 Technavioのその他のレポート

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目次
Product Code: IRTNTR9650

About the Healthcare Business Process Outsourcing (BPO) Market

BPO is a segment of outsourcing that consists of subcontracting business processes of an organization to a third-party vendor that has expertise in the required domain. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers adopt BPO services due to proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.

Technavio's analysts forecast the global healthcare business process outsourcing (BPO) market to grow at a CAGR of 5.83% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global healthcare business process outsourcing (BPO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors from their healthcare BPO divisions. Healthcare BPO solutions and services can be broadly categorized into two based on consumers of healthcare BPO solution in the market:

  • Healthcare provider (hospitals, clinics, pharmaceutical companies, healthcare institutions, and public health systems)
  • Healthcare payer (health insurance firm)

We have considered total contract value (TCV) of vendors to forecast market size for 2016-2020. TCV is the value of contract summarized over a certain period of time.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant Technology Solutions
  • Genpact
  • TCS
  • Xerox

Other Prominent Vendors

  • Acclaris
  • Accretive Health
  • 3i Infotech
  • ACS
  • Acura
  • Aditya Birla Minacs
  • Aon
  • Aegis
  • Allscripts Healthcare Solutions
  • Allsec Technologies
  • Capgemini
  • CGI
  • Convergys
  • CSC
  • Dell
  • Dynamic Healthcare Systems
  • EXL
  • Firstsource
  • HCL Technologies
  • Hexaware
  • Hinduja Global Solutions
  • HP
  • IBM
  • IGATE
  • IMS Health
  • Infosys
  • iProjects McKesson
  • Medusind Solutions
  • Minacs
  • Mphasis
  • NCO Financial Systems
  • Serco Global Services
  • Siemens Healthcare
  • SourceHOV
  • SUN Knowledge
  • Sutherland Global
  • Tech Mahindra
  • Teleperformance
  • Teletech
  • ThinkHealth Services
  • TMG Health
  • Wipro
  • WNS

Market driver

  • Shift from ICD-9 to ICD-10
  • For a full, detailed list, view our report

Market challenge

  • Lack of adequate ICT infrastructure
  • For a full, detailed list, view our report

Market trend

  • Medical document outsourcing on the rise
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Countries covered
  • Top healthcare BPO destinations 2016
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Market segmentation by healthcare BPO services

  • Global healthcare BPO market by healthcare BPO services
  • Healthcare CRM BPO market
  • Healthcare HR BPO market
  • Healthcare F&A BPO market

PART 07: Geographical segmentation

  • Global healthcare BPO market by geography
  • Americas
  • EMEA
  • APAC

PART 08: Market drivers

  • Shift from ICD-9 to ICD-10
  • Rise in automation and integrated sourcing strategies
  • Increase in government regulations
  • Rise of nearshore outsourcing destinations and access to technology

PART 09: Impact of drivers

PART 10: Market challenges

  • Lack of adequate information and communication technology (ICT) infrastructure
  • Interoperability issues
  • High attrition rate and shortage of domain expertise
  • Stringent regulatory norms

PART 11: Impact of drivers and challenges

PART 12: Market trends

  • Medical document outsourcing on the rise
  • Upsurge in RCM
  • Rise in medical transcription outsourcing services
  • Emergence of cloud-based BPO in healthcare
  • Proliferation of real-time data analysis

PART 13: Vendor landscape

  • Competitive landscape
  • Market risk factors
  • Other prominent vendors

PART 14: Key vendor analysis

  • Accenture
  • Cognizant Technology Solutions
  • Genpact
  • TCS
  • Xerox
  • Recent developments

PART 15: Appendix

  • List of abbreviations

PART 16: Explore Technavio

List of Exhibits

  • Exhibit 01: Market segmentation by function
  • Exhibit 02: Countries covered for market analysis
  • Exhibit 03: Top healthcare BPO destinations 2016
  • Exhibit 04: Healthcare BPO solution and services offerings
  • Exhibit 05: IT priority of traditional and advanced BPO model
  • Exhibit 06: Cost reduction in healthcare BPO services
  • Exhibit 07: Global healthcare BPO market 2015-2020 ($ billions)
  • Exhibit 08: Healthcare BPO deal analysis 2014-2016
  • Exhibit 09: Five forces analysis
  • Exhibit 10: Global healthcare BPO market by services 2015
  • Exhibit 11: Healthcare CRM BPO market 2015-2020 ($ billions)
  • Exhibit 12: Healthcare HR BPO market 2015-2020 ($ billions)
  • Exhibit 13: Healthcare F&A BPO market 2015-2020 ($ billions)
  • Exhibit 14: Global healthcare BPO market by geography 2015
  • Exhibit 15: Automation in healthcare BPO market
  • Exhibit 16: Major healthcare norms driving healthcare BPO market
  • Exhibit 17: Impact of drivers
  • Exhibit 18: Impact of drivers and challenges
  • Exhibit 19: Data analytics fact and figures
  • Exhibit 20: Competitive factors among healthcare BPO vendors
  • Exhibit 21: Other prominent vendors
  • Exhibit 22: Accenture: BPO service offerings
  • Exhibit 23: Accenture: Healthcare BPO services
  • Exhibit 24: Accenture: Health management BPO services
  • Exhibit 25: Accenture: Health administration BPO services
  • Exhibit 26: Accenture: Revenue segmentation by operating group 2015
  • Exhibit 27: Accenture: Revenue segmentation by operating group 2014 and 2015 ($ billions)
  • Exhibit 28: Accenture: Revenue segmentation by type of work 2015
  • Exhibit 29: Cognizant: Healthcare BPO services
  • Exhibit 30: Cognizant: BPaaS offerings
  • Exhibit 31: Cognizant: Revenue segmentation by 2015
  • Exhibit 32: Cognizant: Revenue segmentation in 2014 and 2015 ($ billions)
  • Exhibit 33: Genpact: Healthcare services
  • Exhibit 34: Genpact: Revenue segmentation 2015
  • Exhibit 35: Genpact: Revenue segmentation 2013-2015 ($ billions)
  • Exhibit 36: Genpact: BPO service revenue 2013-2015
  • Exhibit 37: TCS: Business process services
  • Exhibit 38: TCS: Life science and healthcare BPO services
  • Exhibit 39: TCS: Supply chain management services
  • Exhibit 40: TCS: Business process services revenue 2015
  • Exhibit 41: TCS: Business process services revenue 2014 and 2015 ($ billions)
  • Exhibit 42: TCS: Life science and healthcare market revenue 2015
  • Exhibit 43: TCS: Life science and healthcare market revenue 2014 and 2015 ($ billions)
  • Exhibit 44: Xerox: Business processes services4
  • Exhibit 45: Xerox: Healthcare services4
  • Exhibit 46: Xerox: Healthcare payer service5
  • Exhibit 47: Xerox: Healthcare provider solutions6
  • Exhibit 48: Xerox: Government healthcare services6
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