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市場調査レポート

政府関連部門向けITサービスおよびBPOの世界市場 (2015〜2019年)

Global IT Services and BPO Market in Government Sector 2015-2019

発行 TechNavio (Infiniti Research Ltd.) 商品コード 312940
出版日 ページ情報 英文 70 Pages
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政府関連部門向けITサービスおよびBPOの世界市場 (2015〜2019年) Global IT Services and BPO Market in Government Sector 2015-2019
出版日: 2015年11月18日 ページ情報: 英文 70 Pages
概要

ITサービスが顧客の必要性の解決し、事業目標の達成や事業活動の改善につながる一方、BPO (ビジネスプロセス・アウトソーシング) は事業プロセスを専門能力のある第三者ベンダーに外注化することを指します。政府関連部門においても、ITシステムの管理や業務関連プロセス・手法の改善のために、ITサービスやBPOを必要としています。ITやBPOサービスのアウトソーシングにより、政府関連部門が行うさまざまな機能 (課税、年金、資産登録、福祉プログラム、失業者への財政的支援、電子政府関連の取り組みなど) を低コストで実施することができます。世界の政府関連部門向けITサービス・BPO市場は2014〜2019年にかけて、4.78%の年平均成長率 (CAGR) で成長する見通しです。

当レポートでは、世界の政府関連部門向けITサービスおよびBPOの市場について分析し、市場の概要や構造、市場規模の動向 (今後5年間の予測値)、サービス内容別・地域別の詳細動向、市場の促進・抑制要因とその影響力、主要企業のプロファイル、今後の市場機会などを調査・推計しております。

第1章 エグゼクティブ・サマリー

  • 分析結果の概略

第2章 分析範囲

  • 分析概要
  • 大手ベンダーの主要製品

第3章 市場分析の手法

  • 分析手法
  • 経済指標

第4章 イントロダクション

  • 市場動向の概略

第5章 市場環境

  • 市場概要
  • 市場規模とその予測
  • ファイブフォース分析

第6章 市場区分

  • 世界の政府関連部門向けITサービス・BPO市場 (2014年)

第7章 市場区分:BPOサービスの内容別

第8章 地域区分

  • 世界の政府関連部門向けITサービス・BPO市場:地域別の内訳
  • 南北アメリカ市場
  • 欧州・中東・アフリカ地域 (EMEA) 市場
  • アジア太平洋地域市場

第9章 市場促進要因

第10章 促進要因の影響力

第11章 市場の課題

第12章 促進要因・課題の影響力

第13章 市場の動向

第14章 ベンダー情勢

  • 競争シナリオ
  • その他の有力ベンダー

第15章 主要ベンダーの分析

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

第16章 付録

第17章 Technavioについて

図表一覧

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目次
Product Code: IRTNTR7923

About IT services and BPO in government sector

IT services help customers to accomplish their requirements and improve the business goals and activities while BPO consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the required domains. IT and BPO services are required in the government sector to manage IT systems and improve business-related processes and methodologies. IT and BPO service outsourcing supports the government sector to perform various functions such as taxation, pensions, asset registration, welfare programs, including financial assistance for the unemployed, and other e-governance initiatives in a cost-effective manner.

Technavios analysts forecast the global IT services and BPO market in the government sector to grow at a CAGR of 4.78% over the period 2014-2019.

Covered in this report

The report covers the current scenario and the growth prospects of the global IT services and BPO market in the government sector for 2015-2019. To calculate the market size, the report considers revenue generated from the following components:

  • IT services: ITO, implementation, hardware and software support, and consulting
  • BPO: CRM, HRO, and others

Technavio's report, Global IT Services and BPO Market in the Government Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA, and APAC. It also covers the landscape of the global IT services and BPO market in the government sector and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key vendors

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

Other Prominent Vendors

  • Accenture
  • Agilisys
  • Atos
  • BT Global Services
  • Capita
  • Dell
  • Fujitsu
  • Hitachi
  • HP
  • Indra Sistema
  • Infosys
  • Lockheed Martin
  • NEC
  • Northrop Grumman
  • Oracle
  • T-Systems
  • Unisys
  • Verizon
  • Xerox

Key market driver

  • Budgetary pressures
  • For a full, detailed list, view our report

Key market challenge

  • Issues pertaining to cloud services
  • For a full, detailed list, view our report

Key market trend

  • Popularity of cloud-based BPO
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Offerings of the top vendors

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Market segmentation

  • Global IT services and BPO market in government sector 2014

PART 07: Market segmentation by BPO services

PART 08: Geographical segmentation

  • Global IT services and BPO market in government sector by geography 2014
  • IT services and BPO market in government sector in Americas
  • IT services and BPO market in government sector in EMEA
  • IT services and BPO market in government sector in APAC

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

  • Competitive scenario
  • Other prominent vendors

PART 15: Key vendor analysis

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

PART 16: Appendix

PART 17: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: IT services and BPO market in government sector ($ billions)
  • Exhibit 03: Five forces analysis
  • Exhibit 04: Segmentation of global IT services and BPO market in government sector 2014
  • Exhibit 05: Global IT services market in government sector: Services 2014
  • Exhibit 06: Global BPO market in government sector: Services 2014
  • Exhibit 07: Global IT services and BPO market in government sector by geography 2014
  • Exhibit 08: Global IT services and BPO market in government sector by geography 2014-2019
  • Exhibit 09: IT services and BPO market in government sector in Americas ($ billions)
  • Exhibit 10: IT services and BPO market in government sector in EMEA ($ billions)
  • Exhibit 11: IT services and BPO market in government sector in APAC ($ billions)
  • Exhibit 12: Impact of drivers
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Capgemini: Business segmentation by revenue 2014
  • Exhibit 15: Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 16: Capgemini: Geographical segmentation by revenue 2014
  • Exhibit 17: CSC: Business segmentation by revenue 2015
  • Exhibit 18: CSC: Business segmentation by revenue 2014 and 2015 ($ millions)
  • Exhibit 19: CSC: Geographical segmentation by revenue 2015
  • Exhibit 20: IBM: Business segmentation by revenue 2014
  • Exhibit 21: Global Business Services segment by revenue 2013 and 2014 ($ in billions)
  • Exhibit 22: TCS: Business segmentation by revenue 2015
  • Exhibit 23: TCS: Business segmentation by revenue 2014 and 2015
  • Exhibit 24: TCS: Geographical segmentation by revenue 2015
  • Exhibit 25: TCS: Market segmentation by revenue 2015
  • Exhibit 26: TCS: Market segmentation by revenue 2014 and 2015
  • Exhibit 27: Recent developments
  • Exhibit 28: Wipro: Business segmentation by revenue 2015
  • Exhibit 29: Wipro: Business segmentation by revenue 2014 and 2015
  • Exhibit 30: Wipro: Geographical segmentation by revenue 2015
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