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市場調査レポート

クラウド型ITSMの世界市場:2015年〜2019年

Global Cloud-based ITSM Market 2015-2019

発行 TechNavio (Infiniti Research Ltd.) 商品コード 294932
出版日 ページ情報 英文 73 Pages
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クラウド型ITSMの世界市場:2015年〜2019年 Global Cloud-based ITSM Market 2015-2019
出版日: 2015年12月09日 ページ情報: 英文 73 Pages
概要

職場におけるパーソナルデバイスの利用(BYOD)の拡大や移動性労働力の増加によって世界のクラウド型ITSM(ITサービスマネジメント)市場は成長が大幅に促進され、2015年から2019年にかけて、約16%の複合年間成長率(CAGR)で拡大する見込みです。またスマートフォンやタブレットの利用増加で従業員が遠隔勤務できるようになりました。クラウド型ITSMによって組織はますますBYOD化が進み、そのおかげで従業員は一箇所に縛られることなく会社のデータベースにアクセスできるようになります。

当レポートでは、世界におけるクラウド型ITSM市場の動向と将来の成長見通し、主要ベンダーの情報などを提供しております。

第1章 エグゼクティブサマリー

第2章 調査範囲

  • 市場概要
  • 主な製品

第3章 市場調査手法

  • 調査手法
  • 経済指標

第4章 イントロダクション

第5章 市場情勢

  • 市場概要
  • 市場規模と予測
  • ファイブフォース分析

第6章 地域セグメント

  • 地域セグメント
  • 南北アメリカ
  • 欧州、中東、アフリカ地域
  • アジア太平洋地域

第7章 市場成長促進因子

第8章 成長促進因子とその影響

第9章 市場課題

第10章 成長促進因子と課題の影響

第11章 市場動向

第12章 ベンダー情勢

  • 競合状況
  • 標的エンドユーザー
  • その他の有望ベンダー

第13章 主要ベンダーの分析

  • BMC Software, Inc.
  • CA Technologies
  • HP
  • IBM
  • ServiceNowIBM Corp.

第14章 略語リスト

第15章 関連レポート

図表リスト

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目次
Product Code: IRTNTR8180

Market outlook of the cloud-based ITSM market

Technavio's research analyst predicts the global cloud-based ITSM market to grow at a CAGR of around 16% during the forecast period. Widespread adoption of BYOD policies and rising mobile workforce are some of the significant growth drivers for this market. The increased usage of smartphones and tablets across organizations has enabled employees to work remotely. With the help of cloud-based ITSM, organizations are moving toward the trend of BYOD, which allows employees to access organizational data and resources without being tied up to a single location.

Technavio predicts the mobile workforce population to reach more than 1.2 billion worldwide by the end of 2015, representing 36% of the total workforce. This will pose a challenge for companies in terms of managing and streamlining the workflow. Therefore, automating business processes using the cloud-based model will help in solving these business constraints.

Geographical segmentation and analysis of the cloud-based ITSM market

  • Americas
  • APAC
  • EMEA

The Americas led the global cloud-based ITSM market during 2015. The region saw tremendous growth over the past five years because of the rise in the mobile workfare and enterprise collaboration. The need to reduce operational costs and TCO and the high traction among SMEs are some of the factors that have contributed to market growth in this region.

Competitive landscape and key vendors

With a large number of providers, the cloud-based ITSM market has become one of the fastest-growing segment of the cloud computing market. Axios, FrontRange, Cherwell Software, and LANDesk are some of the newer companies that are rapidly gaining market share. This is because prominent on-premise vendors such as HP and IBM are focusing only minimally on cloud-based deployment models.

The leading vendors in the market are -

  • CA Technologies
  • BMC
  • IBM
  • HP
  • ServiceNow

The other prominent vendors in the market include Axios Systems, Cherwell Software, CloudHealth Technologies, EasyVista, Dell (EMC), Freshdesk, FrontRange Solutions, Fruition Partner, Hornbill Services, LANDesk, NTRGlobal, Sunrise Software, Sunview, SysAid Technologies, TechExcel, Unisys, Vivantio, and Zendesk.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2019?
  • What are the key factors driving the global cloud-based ITSM market?
  • What are the key market trends impacting the growth of the cloud-based ITSM market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the vendors in the global cloud-based ITSM market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA?
  • What are the key outcomes of the five forces analysis of the cloud-based ITSM market?

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Geographical segmentation

  • Geographical segmentation of cloud-based ITSM market
  • Americas
  • EMEA
  • APAC

PART 07: Market drivers

PART 08: Impact of drivers

PART 09: Market challenges

PART 10: Impact of drivers and challenges

PART 11: Market trends

PART 12: Vendor landscape

  • Competitive scenario
  • Key vendors 2014
  • Other prominent vendors

PART 13: Key vendor analysis

  • BMC Software
  • CA Technologies
  • HP
  • IBM
  • ServiceNow

PART 14: Appendix

  • List of abbreviations

PART 15: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: ITIL service life cycle
  • Exhibit 03: Stages involved in service strategy process
  • Exhibit 04: Core operations of ITSM solutions
  • Exhibit 05: Preferred model of ITSM services deployment 2014
  • Exhibit 06: Global cloud-based ITSM market 2015-2019 ($ billion)
  • Exhibit 07: Five forces analysis
  • Exhibit 08: Segmentation of global cloud-based ITSM market by geography 2014
  • Exhibit 09: Impact of drivers
  • Exhibit 10: Impact of drivers and challenges
  • Exhibit 11: List of top vendor offerings by end-users
  • Exhibit 12: CA Technologies: Business segmentation by revenue 2015
  • Exhibit 13: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ million)
  • Exhibit 14: CA Technologies: Geographical segmentation by revenue 2015
  • Exhibit 15: IBM: Business segmentation by revenue 2014
  • Exhibit 16: ServiceNow: Business segmentation by revenue 2014
  • Exhibit 17: ServiceNow: Business segmentation by revenue 2014 and 2013
  • Exhibit 18: ServiceNow: Geographical segmentation
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