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市場調査レポート

UCaaSの世界市場:2017年〜2021年

Global Unified Communication as a Service Market 2017-2021

発行 TechNavio (Infiniti Research Ltd.) 商品コード 273266
出版日 ページ情報 英文 70 Pages
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本日の銀行送金レート: 1USD=110.37円で換算しております。
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UCaaSの世界市場:2017年〜2021年 Global Unified Communication as a Service Market 2017-2021
出版日: 2017年02月24日 ページ情報: 英文 70 Pages
概要

UCaaS (サービスとしてのユニファイドコミュニケーション) とは、クラウド経由で提供される、リアルタイム方式のビジネス用通信サービス (音声通話メッセージング・ビデオ会議・テキストメッセージなど) のことを指します。ここ数年間、世界各国の企業で事業の円滑化や収益率拡大のために様々な一体型ソリューションを導入する動きが強まり、特にビジネス用通信の分野では、各種通信ツールの一体化が重要性を増しています。その結果、一体型通信ソリューションが各企業に広く普及することとなり、企業内コミュニケーションの円滑化や生産性の向上に貢献するものと期待されています。世界のUCaaS (Unified Communication as-a-service) 市場は、2017年から2021年の間、25.32%のCAGRで拡大する見通しです。

当レポートでは、南北アメリカ、EMEA (欧州・中東・アフリカ) 地域、アジア太平洋地域におけるUCaaS市場の状況とその成長予測、ベンダーの情報などの情報を取りまとめてお届けします。

第1章 エグゼクティブサマリー

第2章 調査範囲

第3章 市場調査手法

第4章 イントロダクション

第5章 市場情勢

  • 市場概要

第6章 市場区分:アプリケーション別

  • アプリケーション別市場
  • エンタープライズコラボレーション(EC)
  • エンタープライズテレフォニー
  • コンタクトセンター

第7章 市場区分:エンドユーザー別

  • エンドユーザー別市場
  • 情報通信技術(ICT)
  • 銀行・金融サービス・保険(BFSI)
  • 医療
  • 小売
  • 製造

第8章 市場区分:地域別

  • 地域別市場
  • 南北アメリカ
  • 欧州・中東・アフリカ地域 (EMEA)
  • アジア太平洋地域

第9章 意思決定の枠組み

第10章 市場成長因子と課題

第11章 市場動向

第12章 ファイブフォース分析

第13章 ベンダー情勢

  • 競合シナリオ

第14章 主要ベンダーのプロファイル

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
  • その他の有力ベンダー

第15章 付録

  • 略語リスト

図表

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目次
Product Code: IRTNTR12079

About Unified Communication

UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX). UCaaS is implemented in enterprises to communicate and collaborate globally in a cloud-based ICT ecosystem.

Technavio's analysts forecast the global unified communication as a service market to grow at a CAGR of 25.32% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global unified communication as a service market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Unified Communication as a Service Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions

Other Prominent Vendors

  • Avaya
  • BT
  • Cisco Systems
  • Fuze
  • West Unified Communications Services
  • Mitel
  • PanTerra Networks
  • Polycom
  • RingCentral
  • ShoreTel
  • Star2Star
  • Tata Communications
  • Telefonica
  • Telstra
  • Vonage

Market driver

  • Increased requirement to comply with regulatory and compliance norms.
  • For a full, detailed list, view our report

Market challenge

  • System integration and interoperability issues.
  • For a full, detailed list, view our report

Market trend

  • Growing momentum of cloud brokerage services.
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market overview

PART 06: Market segmentation by application

  • Global UCaaS market by application
  • Enterprise collaboration
  • Enterprise telephony
  • Contact center

PART 07: Market segmentation by end-user

  • Global UCaaS market by end-user
  • ICT
  • BFSI
  • Healthcare
  • Retail
  • Manufacturing

PART 08: Geographical segmentation

  • Global UCaaS market by geography
  • Americas
  • EMEA
  • APAC

PART 09: Decision framework

PART 10: Drivers and challenges

Market drivers

  • Impact of drivers on key customer segments

Market challenges

  • Impact of challenges on key customer segments

PART 11: Market trends

  • Increased adoption of BYOD and mobility
  • Hybrid UCaaS gaining more traction
  • Growing momentum of cloud brokerage services
  • Emergence of WebRTC
  • Rising popularity of OTT applications

PART 12: Five forces analysis

PART 13: Vendor landscape

  • Competitive Scenario

PART 14: Key vendor profile

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
  • Other prominent vendors

PART 15: Appendix

  • List of abbreviations

List of Exhibits:

  • Exhibit 01: Traditional on-premises versus cloud-based UC systems
  • Exhibit 02: Integration of communication
  • Exhibit 03: Characteristics of UC
  • Exhibit 04: Characteristics and descriptions of UC
  • Exhibit 05: Global UCaaS market 2016-2021 ($ billions)
  • Exhibit 06: UCaaS contract analysis
  • Exhibit 07: Global UCaaS market: Segmentation by application 2016 (% share)
  • Exhibit 08: Global UCaaS market: Segmentation by enterprise collaboration 2016-2021 ($ billions)
  • Exhibit 09: Global UCaaS market: Segmentation by enterprise telephony 2016-2021 ($ billions)
  • Exhibit 10: Global UCaaS market: Segmentation by contact center 2016-2021 ($ billions)
  • Exhibit 11: Global UCaaS market segmentation by end-user 2016 (% share)
  • Exhibit 12: Global UCaaS market in ICT sector 2016-2021 ($ billions)
  • Exhibit 13: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
  • Exhibit 14: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
  • Exhibit 15: Global UCaaS market in retail sector 2016-2021 ($ billions)
  • Exhibit 16: Global UCaaS market in manufacturing sector 2016-2021 ($ billions)
  • Exhibit 17: Global UCaaS market segmentation by geography 2016
  • Exhibit 18: UCaaS market in the Americas 2016-2021 ($ billions)
  • Exhibit 19: UCaaS market in EMEA 2016-2021 ($ billions)
  • Exhibit 20: UCaaS market in APAC 2016-2021 ($ billions)
  • Exhibit 21: Impact of drivers
  • Exhibit 22: Impact of challenges
  • Exhibit 23: Hybrid cloud integration model
  • Exhibit 24: Cloud service brokerage model
  • Exhibit 25: Five forces analysis
  • Exhibit 26: Competitive factors for long-term sustainable growth
  • Exhibit 27:x8: Recent developments
  • Exhibit 28: AT&T: Recent developments
  • Exhibit 29: Google: Recent development
  • Exhibit 30: Microsoft: Recent developments
  • Exhibit 31: Verizon Enterprise Solutions: Recent developments
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