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市場調査レポート

世界のSaaSベースCRMソフトウェア市場

Global SaaS-based CRM Software Market 2014-2018

発行 TechNavio (Infiniti Research Ltd.) 商品コード 249618
出版日 ページ情報 英文 67 Pages
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世界のSaaSベースCRMソフトウェア市場 Global SaaS-based CRM Software Market 2014-2018
出版日: 2014年07月14日 ページ情報: 英文 67 Pages
概要

世界のSaaSベースCRMソフトウェア市場は、2013年から2018年にかけて、20.83%のCAGRで拡大する見通しです。

当レポートでは、世界におけるSaaSベースCRMソフトウェア市場について分析を行っており、市場規模とその予測、市場の成長要因や課題、主要ベンダーの分析などを盛り込み、概略以下の構成でお届けします。

第1章 エグゼクティブサマリー

第2章 略語リスト

第3章 調査範囲

  • 市場概要
  • 主な製品

第4章 市場調査手法

  • 市場調査プロセス
  • 調査手法

第5章 イントロダクション

第6章 市場情勢

  • 市場概要
  • SaaS CRMの革新
  • 世界のCRM市場
  • 世界のSaaSベースCRM市場
  • CRM市場の1部門としてのSaaSベースCRM
  • SaaS市場の1部門としてのSaaS CRM
  • ファイブフォース分析

第7章 CRMアプリケーション

第8章 地理区分

第9章 主要国

  • 米国
  • 日本
  • 英国

第10章 購入基準

第11章 市場成長因子

第12章 成長因子とその影響

第13章 市場の課題

第14章 成長因子と課題の影響

第15章 市場動向

第16章 動向とその影響

第17章 ベンダー情勢

  • 競合シナリオ
  • 市場シェア分析 2013
  • その他の有力ベンダー

第18章 主要ベンダーの分析

  • Aplicor LLC
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com
  • SugarCRM

第19章 関連レポート

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目次
Product Code: IRTNTR3810

About SaaS-based CRM

SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business.

TechNavio's analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of 20.83 percent over the period 2013-2018.

Covered in this Report

The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance.

TechNavio's report, the Global SaaS-based CRM Software Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers North America, Europe, the APAC region, Latin America, and the MEA region; it also covers the Global SaaS-based CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Regions

  • North America
  • Europe
  • APAC
  • Latin America
  • MEA

Key Vendors

  • Aplicor LLC
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SugarCRM

Other Prominent Vendors

  • IBM Corp.
  • LongJump CRM
  • NetSuite Inc.
  • SAP AG
  • ZohoCRM Inc.

Key Market Driver

  • Increasing Use of Web-based Interfaces and Social Computing

For a full, detailed list, view our report.

Key Market Challenge

  • Integration Challenges with Other Applications

For a full, detailed list, view our report.

Key Market Trend

  • Varied Adoption of SaaS in the CRM Market Sub-segments

For a full, detailed list, view our report.

Key questions answered in this report:

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Landscape

  • 06.1. Market Overview
  • 06.2. SaaS CRM Evolution
  • 06.3. Global CRM Market
  • 06.4. Global SaaS-based CRM Market
  • 06.5. Global SaaS-based CRM Market as a Segment of Global CRM Market
  • 06.6. SaaS CRM as a Segment of Overall SaaS Market
  • 06.7. Five Forces Analysis

07. CRM Applications

08. Geographical Segmentation

09. Key Leading Countries

  • 09.1. US
  • 09.2. Japan
  • 09.3. UK

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive Scenario
  • 17.2. Market Share Analysis 2013
  • 17.3. Other Prominent Vendors

18. Key Vendor Analysis

  • 18.1. Aplicor LLC
    • 18.1.1. Business Overview
    • 18.1.2. Business Segmentation
    • 18.1.3. Key Information
    • 18.1.4. SWOT Analysis
  • 18.2. Microsoft Corp.
    • 18.2.1. Business Overview
    • 18.2.2. Business Segmentation
    • 18.2.3. Key Information
    • 18.2.4. SWOT Analysis
  • 18.3. Oracle Corp.
    • 18.3.1. Business Overview
    • 18.3.2. Business Segmentation
    • 18.3.3. Key Information
    • 18.3.4. SWOT Analysis
  • 18.4. Salesforce.com
    • 18.4.1. Business Overview
    • 18.4.2. Business Segmentation
    • 18.4.3. Key Information
    • 18.4.4. SWOT Analysis
  • 18.5. SugarCRM
    • 18.5.1. Business Overview
    • 18.5.2. Business Segmentation
    • 18.5.3. Key Information
    • 18.5.4. SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: CRM Modules
  • Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
  • Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
  • Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
  • Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage)
  • Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
  • Exhibit 8: CRM Applications
  • Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013
  • Exhibit 10: Business Segmentation of Aplicor LLC
  • Exhibit 11: Business Segmentation of Microsoft Corp.
  • Exhibit 12: Revenue Segmentation by Geography 2013
  • Exhibit 13: Business Segmentation of Oracle Corp.
  • Exhibit 14: Revenue Segmentation by Geography 2013
  • Exhibit 15: Business Segmentation of Salesforce.com Inc.
  • Exhibit 16: Revenue Segmentation by Geography
  • Exhibit 17: Business Segmentation of SugarCRM
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