市場調査レポート
商品コード
1337925

テクニカルサポートアウトソーシングの世界市場 2023-2027

Global Technical Support Outsourcing Market 2023-2027

出版日: | 発行: TechNavio | ページ情報: 英文 162 Pages | 納期: 即納可能 即納可能とは

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価格
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本日の銀行送金レート: 1USD=152.41円
テクニカルサポートアウトソーシングの世界市場 2023-2027
出版日: 2023年07月24日
発行: TechNavio
ページ情報: 英文 162 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

テクニカルサポートアウトソーシングの世界市場2023-2027

テクニカルサポートアウトソーシングの世界市場は2022-2027年に141億9,000万米ドル、予測期間中のCAGRは7.13%で成長すると予測されます。この調査レポートは、世界のテクニカルサポートアウトソーシング市場を調査・分析し、市場規模・予測、動向、市場促進要因・促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場を牽引しているのは、効率性を向上させるための費用対効果の高いソリューションに対するニーズの高まり、企業がコアコンピタンスに集中する必要性、技術サポートを提供するためのベンダーの専門知識などです。

本調査では、今後数年間における世界のテクニカルサポートアウトソーシング市場の成長を促進する主な理由の一つとして、チャットボットの出現を挙げています。また、顧客エクスペリエンスを向上させるためのアナリティクスの利用やaiの組み込みは、市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

  • 市場概要

第2章 市場情勢

  • 市場エコシステム

第3章 市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模 2022
  • 市場の見通し 2022-2027

第4章 市場規模実績

  • テクニカルサポートアウトソーシングの世界市場 2017-2021
  • タイプ別セグメント分析 2017-2021
  • 事業別セグメントセグメント分析 2017-2021
  • 地域別セグメント分析 2017-2021
  • 国別セグメント分析 2017-2021

第5章 ファイブフォース分析

  • ファイブフォースの要約
  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

第6章 市場セグメンテーション:タイプ別

  • 市場セグメント
  • 比較:タイプ別
  • ヘルプデスク:市場規模と予測 2022-2027
  • コールセンター:市場規模と予測 2022-2027
  • 市場機会:タイプ別

第7章 市場セグメンテーション事業セグメント別

  • 市場セグメント
  • 比較市場セグメンテーション別事業セグメント別
  • 大企業:市場規模と予測 2022-2027
  • 中小企業:市場規模と予測 2022-2027
  • 市場機会:市場・事業セグメント別

第8章 顧客情勢

  • 顧客情勢の概要

第9章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • アジア太平洋:市場規模と予測 2022-2027
  • 南米:市場規模と予測 2022-2027
  • 欧州:市場規模と予測 2022-2027
  • 北米:市場規模と予測 2022-2027
  • 中東・アフリカ:市場規模と予測 2022-2027
  • 中国:市場規模と予測 2022-2027
  • ブラジル:市場規模と予測 2022-2027
  • インド:市場規模と予測 2022-2027
  • ドイツ:市場規模と予測 2022-2027
  • アルゼンチン:市場規模と予測 2022-2027
  • 市場機会:地域情勢別

第10章 促進要因、課題、および動向

  • 市場促進要因
  • 市場の課題
  • 促進要因と課題の影響
  • 市場動向

第11章 ベンダー情勢

  • 概要
  • ベンダー情勢
  • 混乱の状況
  • 業界のリスク

第12章 ベンダー分析

  • 対象ベンダー
  • ベンダーの市場ポジショニング
  • Aress Software and Education Technologies P Ltd.
  • Computer Generated Solutions Inc.
  • CSS Corp.
  • Essentiel Outsourcing S.L.
  • Flatworld Solutions Pvt. Ltd.
  • Genpact Ltd.
  • Global response Corp.
  • HCL Technologies Ltd.
  • IBN Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • Invensis Technologies Pvt Ltd.
  • ISPL Support Services
  • Qcom Outsourcing Ltd.
  • Suma Soft Pvt. Ltd.

第13章 付録

図表

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Type
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Business Segment
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million)
  • Exhibits19: Historic Market Size - Type Segment 2017 - 2021 ($ million)
  • Exhibits20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million)
  • Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
  • Exhibits23: Five forces analysis - Comparison between 2022 and 2027
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • Exhibits29: Chart on Market condition - Five forces 2022 and 2027
  • Exhibits30: Chart on Type - Market share 2022-2027 (%)
  • Exhibits31: Data Table on Type - Market share 2022-2027 (%)
  • Exhibits32: Chart on Comparison by Type
  • Exhibits33: Data Table on Comparison by Type
  • Exhibits34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion)
  • Exhibits35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion)
  • Exhibits36: Chart on Help desk - Year-over-year growth 2022-2027 (%)
  • Exhibits37: Data Table on Help desk - Year-over-year growth 2022-2027 (%)
  • Exhibits38: Chart on Call center - Market size and forecast 2022-2027 ($ billion)
  • Exhibits39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion)
  • Exhibits40: Chart on Call center - Year-over-year growth 2022-2027 (%)
  • Exhibits41: Data Table on Call center - Year-over-year growth 2022-2027 (%)
  • Exhibits42: Market opportunity by Type ($ billion)
  • Exhibits43: Data Table on Market opportunity by Type ($ billion)
  • Exhibits44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
  • Exhibits45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
  • Exhibits46: Chart on Comparison by Market Segmentation by Business Segment
  • Exhibits47: Data Table on Comparison by Market Segmentation by Business Segment
  • Exhibits48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
  • Exhibits49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
  • Exhibits50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
  • Exhibits51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
  • Exhibits52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
  • Exhibits53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
  • Exhibits54: Chart on SMEs - Year-over-year growth 2022-2027 (%)
  • Exhibits55: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
  • Exhibits56: Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Exhibits57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits59: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits61: Chart on Geographic comparison
  • Exhibits62: Data Table on Geographic comparison
  • Exhibits63: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibits64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibits65: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits66: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits67: Chart on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits68: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits69: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits70: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits71: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibits72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibits73: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits74: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits83: Chart on China - Market size and forecast 2022-2027 ($ billion)
  • Exhibits84: Data Table on China - Market size and forecast 2022-2027 ($ billion)
  • Exhibits85: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibits86: Data Table on China - Year-over-year growth 2022-2027 (%)
  • Exhibits87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion)
  • Exhibits88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion)
  • Exhibits89: Chart on Brazil - Year-over-year growth 2022-2027 (%)
  • Exhibits90: Data Table on Brazil - Year-over-year growth 2022-2027 (%)
  • Exhibits91: Chart on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibits92: Data Table on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibits93: Chart on India - Year-over-year growth 2022-2027 (%)
  • Exhibits94: Data Table on India - Year-over-year growth 2022-2027 (%)
  • Exhibits95: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibits96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibits97: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion)
  • Exhibits100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion)
  • Exhibits101: Chart on Argentina - Year-over-year growth 2022-2027 (%)
  • Exhibits102: Data Table on Argentina - Year-over-year growth 2022-2027 (%)
  • Exhibits103: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ billion)
  • Exhibits105: Impact of drivers and challenges in 2022 and 2027
  • Exhibits106: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits107: Overview on factors of disruption
  • Exhibits108: Impact of key risks on business
  • Exhibits109: Vendors covered
  • Exhibits110: Matrix on vendor position and classification
  • Exhibits111: Aress Software and Education Technologies P Ltd. - Overview
  • Exhibits112: Aress Software and Education Technologies P Ltd. - Product / Service
  • Exhibits113: Aress Software and Education Technologies P Ltd. - Key offerings
  • Exhibits114: Computer Generated Solutions Inc. - Overview
  • Exhibits115: Computer Generated Solutions Inc. - Product / Service
  • Exhibits116: Computer Generated Solutions Inc. - Key offerings
  • Exhibits117: CSS Corp. - Overview
  • Exhibits118: CSS Corp. - Product / Service
  • Exhibits119: CSS Corp. - Key offerings
  • Exhibits120: Essentiel Outsourcing S.L. - Overview
  • Exhibits121: Essentiel Outsourcing S.L. - Product / Service
  • Exhibits122: Essentiel Outsourcing S.L. - Key offerings
  • Exhibits123: Flatworld Solutions Pvt. Ltd. - Overview
  • Exhibits124: Flatworld Solutions Pvt. Ltd. - Product / Service
  • Exhibits125: Flatworld Solutions Pvt. Ltd. - Key offerings
  • Exhibits126: Genpact Ltd. - Overview
  • Exhibits127: Genpact Ltd. - Business segments
  • Exhibits128: Genpact Ltd. - Key news
  • Exhibits129: Genpact Ltd. - Key offerings
  • Exhibits130: Genpact Ltd. - Segment focus
  • Exhibits131: Global response Corp. - Overview
  • Exhibits132: Global response Corp. - Product / Service
  • Exhibits133: Global response Corp. - Key offerings
  • Exhibits134: HCL Technologies Ltd. - Overview
  • Exhibits135: HCL Technologies Ltd. - Business segments
  • Exhibits136: HCL Technologies Ltd. - Key news
  • Exhibits137: HCL Technologies Ltd. - Key offerings
  • Exhibits138: HCL Technologies Ltd. - Segment focus
  • Exhibits139: IBN Technologies Ltd. - Overview
  • Exhibits140: IBN Technologies Ltd. - Product / Service
  • Exhibits141: IBN Technologies Ltd. - Key offerings
  • Exhibits142: Infosys Ltd. - Overview
  • Exhibits143: Infosys Ltd. - Business segments
  • Exhibits144: Infosys Ltd. - Key news
  • Exhibits145: Infosys Ltd. - Key offerings
  • Exhibits146: Infosys Ltd. - Segment focus
  • Exhibits147: International Business Machines Corp. - Overview
  • Exhibits148: International Business Machines Corp. - Business segments
  • Exhibits149: International Business Machines Corp. - Key news
  • Exhibits150: International Business Machines Corp. - Key offerings
  • Exhibits151: International Business Machines Corp. - Segment focus
  • Exhibits152: Invensis Technologies Pvt Ltd. - Overview
  • Exhibits153: Invensis Technologies Pvt Ltd. - Product / Service
  • Exhibits154: Invensis Technologies Pvt Ltd. - Key offerings
  • Exhibits155: ISPL Support Services - Overview
  • Exhibits156: ISPL Support Services - Product / Service
  • Exhibits157: ISPL Support Services - Key offerings
  • Exhibits158: Qcom Outsourcing Ltd. - Overview
  • Exhibits159: Qcom Outsourcing Ltd. - Product / Service
  • Exhibits160: Qcom Outsourcing Ltd. - Key offerings
  • Exhibits161: Suma Soft Pvt. Ltd. - Overview
  • Exhibits162: Suma Soft Pvt. Ltd. - Product / Service
  • Exhibits163: Suma Soft Pvt. Ltd. - Key offerings
  • Exhibits164: Inclusions checklist
  • Exhibits165: Exclusions checklist
  • Exhibits166: Currency conversion rates for US$
  • Exhibits167: Research methodology
  • Exhibits168: Validation techniques employed for market sizing
  • Exhibits169: Information sources
  • Exhibits170: List of abbreviations
目次
Product Code: IRTNTR45945

Global Global Technical Support Outsourcing Market 2023-2027

The global technical support outsourcing market is forecasted to grow by USD 14.19 bn during 2022-2027, accelerating at a CAGR of 7.13% during the forecast period. The report on the global technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing need for cost-effective solutions to improve efficiency, need for enterprises to focus on core competencies, and vendors expertise in providing technical support.

Technavio's global technical support outsourcing market is segmented as below:

By Type

  • Help desk
  • Call center

By Business

  • Large enterprises
  • SMEs

By Geographical Landscape

  • APAC
  • South America
  • Europe
  • North America
  • Middle East and Africa

This study identifies the emergence of chatbots as one of the prime reasons driving the global technical support outsourcing market growth during the next few years. Also, use of analytics and incorporation of ai to improve customer experience will lead to sizable demand in the market.

The report on the global technical support outsourcing market covers the following areas:

  • Global technical support outsourcing market sizing
  • Global technical support outsourcing market forecast
  • Global technical support outsourcing market analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global technical support outsourcing market vendors that include Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.. Also, the global technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Business Segment
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global technical support outsourcing market 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million)
  • 4.2 Type Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ million)
  • 4.3 Business segment Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Type

  • 6.1 Market segments
  • Exhibit 30: Chart on Type - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
  • 6.2 Comparison by Type
  • Exhibit 32: Chart on Comparison by Type
  • Exhibit 33: Data Table on Comparison by Type
  • 6.3 Help desk - Market size and forecast 2022-2027
  • Exhibit 34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 36: Chart on Help desk - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on Help desk - Year-over-year growth 2022-2027 (%)
  • 6.4 Call center - Market size and forecast 2022-2027
  • Exhibit 38: Chart on Call center - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 40: Chart on Call center - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on Call center - Year-over-year growth 2022-2027 (%)
  • 6.5 Market opportunity by Type
  • Exhibit 42: Market opportunity by Type ($ billion)
  • Exhibit 43: Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Business Segment

  • 7.1 Market segments
  • Exhibit 44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
  • Exhibit 45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
  • 7.2 Comparison by Market Segmentation by Business Segment
  • Exhibit 46: Chart on Comparison by Market Segmentation by Business Segment
  • Exhibit 47: Data Table on Comparison by Market Segmentation by Business Segment
  • 7.3 Large enterprises - Market size and forecast 2022-2027
  • Exhibit 48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
  • Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
  • 7.4 SMEs - Market size and forecast 2022-2027
  • Exhibit 52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 54: Chart on SMEs - Year-over-year growth 2022-2027 (%)
  • Exhibit 55: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
  • 7.5 Market opportunity by Market Segmentation by Business Segment
  • Exhibit 56: Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Exhibit 57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 61: Chart on Geographic comparison
  • Exhibit 62: Data Table on Geographic comparison
  • 9.3 APAC - Market size and forecast 2022-2027
  • Exhibit 63: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 65: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 66: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.4 South America - Market size and forecast 2022-2027
  • Exhibit 67: Chart on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 68: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 69: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 70: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.5 Europe - Market size and forecast 2022-2027
  • Exhibit 71: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 73: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 74: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.6 North America - Market size and forecast 2022-2027
  • Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.8 China - Market size and forecast 2022-2027
  • Exhibit 83: Chart on China - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 84: Data Table on China - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 85: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibit 86: Data Table on China - Year-over-year growth 2022-2027 (%)
  • 9.9 Brazil - Market size and forecast 2022-2027
  • Exhibit 87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 89: Chart on Brazil - Year-over-year growth 2022-2027 (%)
  • Exhibit 90: Data Table on Brazil - Year-over-year growth 2022-2027 (%)
  • 9.10 India - Market size and forecast 2022-2027
  • Exhibit 91: Chart on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 92: Data Table on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 93: Chart on India - Year-over-year growth 2022-2027 (%)
  • Exhibit 94: Data Table on India - Year-over-year growth 2022-2027 (%)
  • 9.11 Germany - Market size and forecast 2022-2027
  • Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • 9.12 Argentina - Market size and forecast 2022-2027
  • Exhibit 99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 101: Chart on Argentina - Year-over-year growth 2022-2027 (%)
  • Exhibit 102: Data Table on Argentina - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 103: Market opportunity By Geographical Landscape ($ billion)
  • Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 105: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 107: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 108: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 109: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 110: Matrix on vendor position and classification
  • 12.3 Aress Software and Education Technologies P Ltd.
  • Exhibit 111: Aress Software and Education Technologies P Ltd. - Overview
  • Exhibit 112: Aress Software and Education Technologies P Ltd. - Product / Service
  • Exhibit 113: Aress Software and Education Technologies P Ltd. - Key offerings
  • 12.4 Computer Generated Solutions Inc.
  • Exhibit 114: Computer Generated Solutions Inc. - Overview
  • Exhibit 115: Computer Generated Solutions Inc. - Product / Service
  • Exhibit 116: Computer Generated Solutions Inc. - Key offerings
  • 12.5 CSS Corp.
  • Exhibit 117: CSS Corp. - Overview
  • Exhibit 118: CSS Corp. - Product / Service
  • Exhibit 119: CSS Corp. - Key offerings
  • 12.6 Essentiel Outsourcing S.L.
  • Exhibit 120: Essentiel Outsourcing S.L. - Overview
  • Exhibit 121: Essentiel Outsourcing S.L. - Product / Service
  • Exhibit 122: Essentiel Outsourcing S.L. - Key offerings
  • 12.7 Flatworld Solutions Pvt. Ltd.
  • Exhibit 123: Flatworld Solutions Pvt. Ltd. - Overview
  • Exhibit 124: Flatworld Solutions Pvt. Ltd. - Product / Service
  • Exhibit 125: Flatworld Solutions Pvt. Ltd. - Key offerings
  • 12.8 Genpact Ltd.
  • Exhibit 126: Genpact Ltd. - Overview
  • Exhibit 127: Genpact Ltd. - Business segments
  • Exhibit 128: Genpact Ltd. - Key news
  • Exhibit 129: Genpact Ltd. - Key offerings
  • Exhibit 130: Genpact Ltd. - Segment focus
  • 12.9 Global response Corp.
  • Exhibit 131: Global response Corp. - Overview
  • Exhibit 132: Global response Corp. - Product / Service
  • Exhibit 133: Global response Corp. - Key offerings
  • 12.10 HCL Technologies Ltd.
  • Exhibit 134: HCL Technologies Ltd. - Overview
  • Exhibit 135: HCL Technologies Ltd. - Business segments
  • Exhibit 136: HCL Technologies Ltd. - Key news
  • Exhibit 137: HCL Technologies Ltd. - Key offerings
  • Exhibit 138: HCL Technologies Ltd. - Segment focus
  • 12.11 IBN Technologies Ltd.
  • Exhibit 139: IBN Technologies Ltd. - Overview
  • Exhibit 140: IBN Technologies Ltd. - Product / Service
  • Exhibit 141: IBN Technologies Ltd. - Key offerings
  • 12.12 Infosys Ltd.
  • Exhibit 142: Infosys Ltd. - Overview
  • Exhibit 143: Infosys Ltd. - Business segments
  • Exhibit 144: Infosys Ltd. - Key news
  • Exhibit 145: Infosys Ltd. - Key offerings
  • Exhibit 146: Infosys Ltd. - Segment focus
  • 12.13 International Business Machines Corp.
  • Exhibit 147: International Business Machines Corp. - Overview
  • Exhibit 148: International Business Machines Corp. - Business segments
  • Exhibit 149: International Business Machines Corp. - Key news
  • Exhibit 150: International Business Machines Corp. - Key offerings
  • Exhibit 151: International Business Machines Corp. - Segment focus
  • 12.14 Invensis Technologies Pvt Ltd.
  • Exhibit 152: Invensis Technologies Pvt Ltd. - Overview
  • Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service
  • Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings
  • 12.15 ISPL Support Services
  • Exhibit 155: ISPL Support Services - Overview
  • Exhibit 156: ISPL Support Services - Product / Service
  • Exhibit 157: ISPL Support Services - Key offerings
  • 12.16 Qcom Outsourcing Ltd.
  • Exhibit 158: Qcom Outsourcing Ltd. - Overview
  • Exhibit 159: Qcom Outsourcing Ltd. - Product / Service
  • Exhibit 160: Qcom Outsourcing Ltd. - Key offerings
  • 12.17 Suma Soft Pvt. Ltd.
  • Exhibit 161: Suma Soft Pvt. Ltd. - Overview
  • Exhibit 162: Suma Soft Pvt. Ltd. - Product / Service
  • Exhibit 163: Suma Soft Pvt. Ltd. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 164: Inclusions checklist
  • Exhibit 165: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 166: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 167: Research methodology
  • Exhibit 168: Validation techniques employed for market sizing
  • Exhibit 169: Information sources
  • 13.5 List of abbreviations
  • Exhibit 170: List of abbreviation