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診断用画像装置向け保守サービス市場の将来展望 (2020年)

2020 Diagnostic Imaging Equipment Service Outlook

出版日: | 発行: IMV Medical Information | ページ情報: 英文 236 Pages | 納期: 即日から翌営業日

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診断用画像装置向け保守サービス市場の将来展望 (2020年)
出版日: 2020年06月17日
発行: IMV Medical Information
ページ情報: 英文 236 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 目次
概要

当レポートでは、米国の病院における、画像診断装置向け保守サービスへの支出動向について分析し、全体的な支出額の推移と見通しや、サービスプロバイダーの種類別 (OEM/サードパーティー)・モダリティ別 (全11種類)・契約内容別の詳細動向、サービス内容の優先順位などを調査すると共に、新型コロナウイルス感染症 (COVID-19) が及ぼした影響についても考察しております。

目次

I. 背景と目的

II. エグゼクティブサマリー

III. 調査手法

IV. 調査結果

A. 画像装置管理部門の今後数年間の優先事項

B. 画像装置保守サービス向け支出額:米国の病院の場合

  • 画像診断装置向け保守サービス関連の総支出額
  • 画像診断装置向け保守サービス関連の支出額:サービスプロバイダー別
  • 保守サービス契約支出額:サービスプロバイダーがOEMの場合
  • 画像装置向け保守サービス関連の支出額:モダリティ別

C. ポストワランティサービス (PWS) のサービスプロバイダー

  • 画像装置向けPWSのサービスプロバイダー:概要
  • 画像装置向けPWSのサービスプロバイダー:「トップ3」の概要
  • 「トップ3」のサービスプロバイダーが対応している画像診断用モダリティ:概要
  • 交換部品のためのサードパーティサプライヤーの利用

D. サービス契約の現在の利用状況:モダリティ別

  • サービスプロバイダーが提供しているサービス契約の種類:概要
  • 「トップ3」サービスプロバイダーが提供しているサービス契約の種類:モダリティ別
  • 保証範囲とPWS契約の種類:CTスキャナー
  • 保証範囲とPWS契約の種類:固定式MRIスキャナー
  • 保証範囲とPWS契約の種類:固定式PETおよびPET / CT
  • 保証範囲とPWS契約の種類:核医学(NM)カメラ
  • 保証範囲とPWS契約の種類:固定式Cアーム
  • 保証範囲とPWS契約の種類:ポータブル式Cアーム
  • 保証範囲とPWS契約の種類:X線透視撮影(RF)
  • 保証範囲とPWS契約の種類:固定式汎用X線装置
  • 保証範囲とPWS契約の種類:可動式X線装置
  • 保証範囲とPWS契約の種類:マンモグラフィ装置
  • 保証範囲とPWS契約の種類:超音波

E. 「マルチOEM」サービス契約の現在の利用状況:画像モダリティ別

  • 「トップ3」サービスプロバイダーのマルチOEMサービス契約の対象範囲:概要
  • 「トップ3」サービスプロバイダーとのマルチOEM契約:細微サービスの対象範囲
  • マルチOEM契約の適用範囲:CTスキャナー
  • マルチOEM契約の適用範囲:固定式MRIスキャナー
  • マルチOEM契約の適用範囲:固定式PETおよびPET / CT
  • マルチOEM契約の適用範囲:核医学(NM)カメラ
  • マルチOEM契約の適用範囲:固定式Cアーム
  • マルチOEM契約の適用範囲:ポータブル式Cアーム
  • マルチOEM契約の適用範囲:X線透視撮影(RF)
  • マルチOEM契約の適用範囲:固定式汎用X線装置
  • マルチOEM契約の適用範囲:可動式X線装置
  • マルチOEM契約の適用範囲:マンモグラフィ装置
  • マルチOEM契約の適用範囲:超音波

F. 将来の優先的サービス契約:モダリティ別

  • 画像機器の将来の優先的サービス契約の締結状況
  • 将来のサービス契約:CTスキャナー
  • 将来のサービス契約:固定式MRIスキャナー
  • 将来のサービス契約:固定式PETおよびPET / CT
  • 将来のサービス契約:核医学(NM)カメラ
  • 将来のサービス契約:固定式Cアーム
  • 将来のサービス契約:ポータブル式Cアーム
  • 将来のサービス契約:X線透視撮影(RF)
  • 将来のサービス契約:固定式汎用X線装置
  • 将来のサービス契約:可動式X線装置
  • 将来のサービス契約:マンモグラフィ装置
  • 将来のサービス契約:超音波

G. 画像装置向け保守サービス:今後数年間の優先事項

  • 将来の画像装置向けPWS・保守サービスの重要性
  • 将来に備えての、各組織の画像装置保守サービスの優先事項
  • 保守サービスプロバイダーが提供するサービスに対する、各組織からの提案

H.サービス契約の締結時の意思決定者

  • サービス契約締結時の意思決定者:概要
  • サービス契約締結時に最も影響力のある意思決定者
  • 病院が保守サービス契約について交渉する通常のタイミング
  • 医療システムにおける画像保守サービス支出の意思決定

I. 保守サービスのニーズに対するCOVID-19の影響 (2020年3月~5月)

  • COVID-19の影響を最も受けやすい、整備サービスのニーズのある画像モダリティ
  • 画像機器の整備時に、現在の状況により各部門に影響を与える主な変更
  • COVID-19の影響を受けての満足度のレベル (2020年3月~5月)

J. 調査回答者の人口統計

  • 各組織における回答者の役割
  • 回答者の雇用形態
  • 主要病院における回答者の人口統計学的特徴
  • 回答者が責任を負う部署の数:病院/病院以外
目次
Product Code: 20-086

IMV's ‘2020 Diagnostic Imaging Equipment Service Outlook Report’ provides insight into the types of post-warranty service arrangements used by U.S. hospitals for eleven key imaging modalities. This report quantifies the market shares of the imaging equipment manufacturers (OEMs) vs. third-party service providers, describes the use of different types of service contract arrangements by modality, the types of support services preferred, and identifies trends in priorities for future service contracts and preferred contract types. With the unprecedented COVID-19 pandemic having widespread impact nationwide, respondents were also asked what impact, if any, COVID-19 had on their need for equipment service, by modality.

Table of Contents

I. Background and Objectives

II. Executive Summary

III. Methodology

IV. Findings

A. Department Priorities for Managing Imaging Equipment Over the Next Few Years

B. Imaging Equipment Service Spending by U.S. Hospitals

  • Projected Total Service-Related Spending for Diagnostic Imaging Equipment
  • Spending for Service-Related Spending for Imaging Equipment, by Service Provider
  • Spending for Service Contracts where the Service Provider is an OEM
  • Spending for Service-Related Spending for Imaging Equipment, by Modality

C. Service Providers Used for Post-Warranty Service

  • Overview of Service Providers Used for the Post Warranty Service of Imaging Equipment
  • Overview of the "Top 3" Service Providers Used for the Post-Warranty Service of Imaging Modalities
  • Overview of Imaging Modalities Supported by the "Top 3" Service Providers
  • Use of Third-Party Suppliers for Replacement Parts

D. Present Use of Service Arrangements, by Modality

  • Overview of the Types of Service Arrangements Provided by Service Providers
  • Overview of Types of Service Contracts Provided by "Top 3" Service Providers, by Modality
  • Coverage Scope & Types of Post-Warranty Service Arrangements: CT Scanners
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed MRI Scanners
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed PET & PET/CT
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Nuclear Medicine (NM) Cameras
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed C-arms
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Portable C-arms
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Radiographic Fluoroscopy (RF)
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed General X-ray
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Mobile X-ray
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Mammography
  • Coverage Scope & Types of Post-Warranty Service Arrangements: Ultrasound

E. Present Use of "Multi-OEM" Service Contracts, by Imaging Modality

  • Overview of Multi-OEM Service Contract Coverage with a "Top 3" Service Provider
  • Multi-OEM Contracts with a "Top 3" Service Provider: Coverage for Support Services
  • Multi-OEM Contract Coverage: CT Scanners
  • Multi-OEM Contract Coverage: Fixed MRI Scanners
  • Multi-OEM Contract Coverage: Fixed PET & PET/CT
  • Multi-OEM Contract Coverage: Nuclear Medicine (NM) Cameras
  • Multi-OEM Contract Coverage: Fixed C-arms
  • Multi-OEM Contract Coverage: Portable C-arms
  • Multi-OEM Contract Coverage: Radiographic Fluoroscopy (RF)
  • Multi-OEM Contract Coverage: Fixed General X-ray
  • Multi-OEM Contract Coverage: Mobile X-ray
  • Multi-OEM Contract Coverage: Mammography
  • Multi-OEM Contract Coverage: Ultrasound

F. Preferred Arrangements for Future Service Contracts, by Modality

  • Future Preferred Service Contract Arrangements for Imaging Equipment
  • Future Service Contracts: CT Scanners
  • Future Service Contracts: Fixed MRI Scanners
  • Future Service Contracts: Fixed PET & PET/CT
  • Future Service Contracts: Nuclear Medicine (NM) Cameras
  • Future Service Contracts: Fixed C-arms
  • Future Service Contracts: Portable C-arms
  • Future Service Contracts: Radiographic Fluoroscopy (RF)
  • Future Service Contracts: Fixed General X-ray
  • Future Service Contracts: Mobile X-ray
  • Future Service Contracts: Mammography
  • Future Service Contracts: Ultrasound

G. Imaging Service Contract Priorities Over the Next Few Years

  • Importance of Support Services for Future Post-Warranty Imaging Service Contracts
  • Imaging Service Contract Priorities for Respondent's Organization to Address in the Future
  • Respondent Suggestions for Services Provided by Imaging Service Providers

H. Decision Makers for Service Contract Arrangements

  • Overview of Decision Makers for Service Contract Arrangements
  • Most Influential Decision Makers for Service Contract Arrangements
  • Timing of When Hospitals Usually Negotiate for Service Contracts
  • Decision Making for Imaging Service Expenditures in Healthcare Systems

I. COVID-19 Impact on Need for Service, March-May 2020

  • Imaging Modalities with Service Support Needs Most Affected by COVID-19
  • Key Changes Affecting Department Due to Current Climate, when Managing Imaging Equipment
  • Satisfaction Levels During March-May 2020, as Impacted by COVID-19 Pandemic

J. Survey Respondent Demographics

  • Respondent Role in Organization
  • Respondent Employment Arrangements
  • Demographic Characteristics of Respondent's Primary Hospital
  • Number of Hospital and Non-Hospital Locations Respondents are Responsible For

GRAPHS AND EXHIBITS

A. Department Priorities for Managing Imaging Equipment Over the Next Few Years

  • 1. Department Priorities Over the Next Three Years (2020-2022) in Managing Imaging Equipment, as of 2020 Survey
  • 2. Department Priorities Over the Next Few Years in Managing Imaging Equipment, by IMV Study Year, 2013 to 2020
  • 3. Department Priorities Over the Next Three Years in Managing Imaging Equipment, by Hospital Bed Size, as of 2020 Survey
  • 4. Department Priorities Over the Next Three Years in Managing Imaging Equipment, by Location Type, as of 2020 Survey
  • 5. Department Priorities Over the Next Three Years, by Respondent Type, as of 2020 Survey
  • 6. Department Priorities Over the Next Three Years, by Employment Type, as of 2020 Survey
  • 7. Other Department Priorities Mentioned by Respondents

B. Imaging Equipment Service Spending by U.S. Hospitals

  • 1. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, by Hospital Bed Size, as of 2020 Survey
  • 2. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, for All Hospitals with Budgets Greater than $0, by Hospital Bed Size, as of 2020 Survey
  • 3. Projected Service-Related Spending for Diagnostic Imaging Equipment, by Budget Year, 2019-2021, as of 2020 Survey
  • 4. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, by Service Contract Type, as of 2020 Survey
  • 5. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, by Service Contract Type, by Bed Size, as of 2020 Survey
  • 6. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, for Hospitals with Service Contract(s) where the Service Provider is an OEM, by Hospital Bed Size, as of 2020 Survey
  • 7. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, for Hospitals with Service Contract(s) where the Service Provider is a Third Party (non-OEM), by Hospital Bed Size, as of 2020 Survey
  • 8. Projected Service-Related Spending for Diagnostic Imaging Equipment in 2019, for Hospitals with Service Spending Outside of Contract Coverage, by Hospital Bed Size, as of 2020 Survey
  • 9. Percent of Hospitals Using OEMs vs. Third Party Service Contracts vs. Service Spending Outside of Contract Coverage for Diagnostic Imaging Equipment, by Service Contract Type, by Bed Size, as of 2020 Survey
  • 10. 2019 Share of Service Expenditures ($K) by Service Provider for All Imaging Service Arrangements, as of 2020 Survey
  • 11. 2019 Share of Service Expenditures by Service Provider for All Imaging Service Arrangements, by Bed Size, as of 2020 Survey
  • 12. Trend in Expenditures for All Diagnostic Imaging Service Arrangements, by Service Provider, 2013-2019 Budgets
  • 13. 2019 Expenditures ($K) for Service Contracts where the Service Provider is an OEM, by OEM Service Provider, as of 2020 Survey
  • 14. Percentage of Total Service-Related Expenditures for Diagnostic Imaging Equipment in 2019, by Modality, as of 2020 Survey
  • 15. Total 2019 Service-Related Expenditures ($K) for Diagnostic Imaging Equipment, by Modality, as of 2020 Survey
  • 16. Percentage of Service-Related Expenditures for Diagnostic Imaging Equipment in 2019, by Modality, by Bed Size, as of 2020 Survey

C. Service Providers Used for Post-Warranty Service

Overview of Service Providers Used for the Post Warranty Service of Imaging Equipment

1. Whether Hospitals have Post-Warranty Service Contracts with Manufacturers vs. Third Parties, as of 2020 Survey

  • 2. Whether Hospitals have Post-Warranty Service Contracts with Imaging Equipment Manufacturers, by Bed Size, as of 2020 Survey
  • 3. Whether Hospitals have Post-Warranty Service Contracts with Third Party Service Providers, by Bed Size, as of 2020 Survey
  • 4. Outside Service Providers Hospitals Have Post-Warranty Service Contracts With, as of 2020 Survey
  • 5. Outside Service Providers Hospitals Have Post-Warranty Service Contracts With, by Location Type, as of 2020 Survey

Overview of the "Top 3" Service Providers Used for the Post-Warranty Service of Imaging Modalities

  • 6. Service Providers Ranked as a Top Three Provider in Terms of 2019 Service Spending, as of 2020 Survey
  • 7. Comparison of All Outside Service Providers vs. "Top Three," as of 2020 Survey

Overview of Imaging Modalities Supported by the "Top 3" Service Providers

  • 8. Imaging Modalities Supported by "Top 3" Service Providers for Post-Warranty Service, as of 2020 Survey
  • 9. Imaging Modalities Supported by "Top 3" Service Providers for Post-Warranty Service, by Hospital Bed Size, as of 2020 Survey
  • 10. Top Providers for Post-Warranty Service Arrangements for Diagnostic Imaging Equipment, by Modality, as of 2020 Survey
  • 11. Imaging Modalities Covered in Post-Warranty Service Arrangements, by OEM Service Provider, as of 2020 Survey
  • 12. Imaging Modalities Covered in Post-Warranty Service Arrangements, by Third Party Service Provider, as of 2020 Survey
  • 13. Imaging Modalities Covered in Post-Warranty Service Arrangements, by OEM vs. Third Party Service Providers, as of 2020 Survey
  • 14. Modalities Which Use Third-Party Replacement Parts, as of 2020 Survey
  • 15. Modalities Which Use Third-Party Replacement Parts, for Sites Having that Modality, as of 2020 Survey

D. Present Use of Service Arrangements, by Modality

Overview of the Types of Service Arrangements Provided by Service Providers

  • 1. Types of Service Arrangements Provided by Service Providers for Imaging Equipment

Overview of Types of Service Contracts Provided by "Top 3" Service Providers, by Modality

  • 2. % of Sites Having Service Arrangement Types, by Combinations of Multi- vs. Single-Modality and Multi- vs. Single-OEM Covered, by Hospital Ownership Type, as of 2020 Survey
  • 3. Service Arrangement Types, by Modality Covered, as of 2020 Survey
  • 4. Whether "Top 3" Service Providers Support Only One Modality vs. Multiple Modalities Post Warranty, by Modality, as of 2020 Survey
  • 5. Scope of Post-Warranty Service Coverage with "Top 3" Service Providers, by Modality, as of 2020 Survey
  • 6. Scope of Service Coverage for Hospitals Using "Top 3" Service Providers to Support Multiple Modalities Post Warranty, by Modality, as of 2020 Survey
  • 7. Types of Service Contract Arrangements, by Modality, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: CT Scanners

  • 8. CT: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 9. CT: Types of Service Contract Arrangements, as of 2020 Survey
  • 10. CT: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 11. CT: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 12. CT: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 13. CT: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 14. CT: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 15. CT: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed MRI Scanners

  • 16. Fixed MRI: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 17. Fixed MRI: Types of Service Contract Arrangements, as of 2020 Survey
  • 18. Fixed MRI: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 19. Fixed MRI: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 20. Fixed MRI: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 21. Fixed MRI: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 22. Fixed MRI: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 23. Fixed MRI: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed PET & PET/CT

  • 24. Fixed PET & PET/CT: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 25. Fixed PET & PET/CT: Types of Service Contract Arrangements, as of 2020 Survey
  • 26. Fixed PET & PET/CT: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 27. Fixed PET & PET/CT: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 28. Fixed PET & PET/CT: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 29. Fixed PET & PET/CT: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 30. Fixed PET & PET/CT: Contracted Response Time for On-Site Service Visits, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Nuclear Medicine (NM) Cameras

  • 31. NM: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 32. NM: Types of Service Contract Arrangements, as of 2020 Survey
  • 33. NM: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 34. NM: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 35. NM: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 36. NM: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 37. NM: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 38. NM: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed C-arms

  • 39. Fixed C-arms: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 40. Fixed C-arms: Types of Service Contract Arrangements, as of 2020 Survey
  • 41. Fixed C-arms: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 42. Fixed C-arms: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 43. Fixed C-arms: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 44. Fixed C-arms: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 45. Fixed C-arms: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 46. Fixed C-arms: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Portable C-arms

  • 47. Portable C-arms: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 48. Portable C-arms: Types of Service Contract Arrangements, as of 2020 Survey
  • 49. Portable C-arms: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 50. Portable C-arms: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 51. Portable C-arms: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 52. Portable C-arms: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 53. Portable C-arms: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 54. Portable C-arms: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Radiographic Fluoroscopy (RF)

  • 55. RF: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 56. RF: Types of Service Contract Arrangements, as of 2020 Survey
  • 57. RF: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 58. RF: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 59. RF: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 60. RF: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 61. RF: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 62. RF: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Fixed General X-ray

  • 63. Fixed General X-ray: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 64. Fixed General X-ray: Types of Service Contract Arrangements, as of 2020 Survey
  • 65. Fixed General X-ray: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 66. Fixed General X-ray: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 67. Fixed General X-ray: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 68. Fixed General X-ray: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 69. Fixed General X-ray: Support Services Included in Post-Warranty Service Contracts, for OEMs vs. Third Parties, as of 2020 Survey
  • 70. Fixed General X-ray: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 71. Fixed General X-ray: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Mobile X-ray

  • 72. Mobile X-ray: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 73. Mobile X-ray: Types of Service Contract Arrangements, as of 2020 Survey
  • 74. Mobile X-ray: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 75. Mobile X-ray: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 76. Mobile X-ray: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 77. Mobile X-ray: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 78. Mobile X-ray: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 79. Mobile X-ray: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Mammography

  • 80. Mammography: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 81. Mammography: Types of Service Contract Arrangements, as of 2020 Survey
  • 82. Mammography: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 83. Mammography: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 84. Mammography: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 85. Mammography: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 86. Mammography: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 87. Mammography: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

Coverage Scope & Types of Post-Warranty Service Arrangements: Ultrasound

  • 88. Ultrasound: Scope of Post-Warranty Service Coverage, as of 2020 Survey
  • 89. Ultrasound: Types of Service Contract Arrangements, as of 2020 Survey
  • 90. Ultrasound: Types of Service Contract Arrangements, by Location Type, as of 2020 Survey
  • 91. Ultrasound: Service Provider Presence vs. Manufacturers Covered, as of 2020 Survey
  • 92. Ultrasound: Manufacturers Covered Under Service Contract Arrangements, as of 2020 Survey
  • 93. Ultrasound: Support Services Included in Post-Warranty Service Contracts, as of 2020 Survey
  • 94. Ultrasound: Contracted Response Time for On-Site Service Visits, as of 2020 Survey
  • 95. Ultrasound: Contracted Response Time for On-Site Service Visits, by Location Type, as of 2020 Survey

E. Present Use of "Multi-OEM" Service Contracts, by Imaging Modality

Overview of Multi-OEM Service Contract Coverage with a "Top 3" Service Provider

  • 1. Whether Primary Hospital has at Least One Multi-OEM Service Contract, as of 2020 Survey
  • 2. Hospital's Usage of Multi-OEM Service Contracts for Imaging Equipment, by Bed Size, as of 2020 Survey
  • 3. Hospital's Usage of Multi-OEM Service Contracts for Imaging Equipment, by Hospital Ownership Type, as of 2020 Survey
  • 4. Hospital's Usage of Multi-OEM Service Contracts for Imaging Equipment, by Location Type, as of 2020 Survey
  • 5. Whether Primary Hospital has at Least One Multi-OEM Service Contract with a "Top 3" Service Provider, as of 2020 Survey
  • 6. Multi-OEM Service Contracts with One or More Service Providers, as of 2020 Survey
  • 7. Multi-OEM Service Contracts with One or More Service Providers, by Bed Size, as of 2020 Survey
  • 8. Outside Service Providers Used for Multi-OEM Service Contracts, as of 2020 Survey
  • 9. Primary Service Providers Used for Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 10. Primary Service Providers Used for Multi-OEM Service Contracts, by Hospital Ownership Type, as of 2020 Survey
  • 11. Whether Multi-OEM Contract was Negotiated on Behalf of Hospital vs. Healthcare System, for Hospitals in Healthcare Systems, as of 2020 Survey
  • 12. Primary Service Providers Used for Multi-OEM Service Contracts, by Location Type, as of 2020 Survey
  • 13. Modalities Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 14. Modalities Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey
  • 15. Modalities Covered Under Multi-OEM Service Contracts, for Sites Having Modality, as of 2020 Survey
  • Multi-OEM Contracts with a "Top 3" Service Provider: Coverage for Support Services

16. Support Services Covered Under Multi-OEM Service Contracts, as of 2020 Survey

  • 17. Support Services Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 18. Support Services Covered Under Multi-OEM Service Contracts, by Location Type, as of 2020 Survey
  • 19. Support Services Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: CT Scanners

  • 20. CT: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 21. CT: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 22. CT: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Fixed MRI Scanners

  • 23. Fixed MRI: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 24. Fixed MRI: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 25. Fixed MRI: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Fixed PET & PET/CT

  • 26. Fixed PET & PET/CT: Number of Units Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 27. Fixed PET & PET/CT: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 28. Fixed PET & PET/CT: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Nuclear Medicine (NM) Cameras

  • 29. NM: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 30. NM: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 31. NM: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Fixed C-arms

  • 32. Fixed C-arms: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 33. Fixed C-arms: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 34. Fixed C-arms: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Portable C-arms

  • 35. Portable C-arms: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 36. Portable C-arms: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 37. Portable C-arms: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Fixed Radiographic Fluoroscopy (RF)

  • 38. RF: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 39. RF: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 40. RF: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Fixed General X-ray

  • 41. Fixed General X-ray: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 42. Fixed General X-ray: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 43. Fixed General X-ray: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Mobile X-ray

  • 44. Mobile X-ray: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 45. Mobile X-ray: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 46. Mobile X-ray: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Mammography

  • 47. Mammography: Number of Units Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 48. Mammography: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 49. Mammography: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

Multi-OEM Contract Coverage: Ultrasound

  • 50. Ultrasound: Number of Units Covered Under Multi-OEM Service Contracts, by Bed Size, as of 2020 Survey
  • 51. Ultrasound: Brands Covered Under Multi-OEM Service Contracts, as of 2020 Survey
  • 52. Ultrasound: Brands Covered Under Multi-OEM Service Contracts, by Service Provider, as of 2020 Survey

F. Preferred Arrangements for Future Service Contracts, by Modality

Future Preferred Service Contract Arrangements for Imaging Equipment

  • 1. Future Preferred Service Contract Arrangements, by Modality, All Respondents, as of 2020 Survey
  • 2. Future Preferred Service Contract Arrangements, by Modality, for Sites Having Modality, as of 2020 Survey
  • 3. Future Preferred Post-Warranty Service Arrangements, by Modality, for Sites Having Modality, as of 2020 Survey

Future Service Contracts: CT Scanners

  • 4. CT: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 5. CT: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Fixed MRI Scanners

  • 6. Fixed MRI: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 7. Fixed MRI: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Fixed PET & PET/CT

  • 8. Fixed PET & PET/CT: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 9. Fixed PET & PET/CT: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Nuclear Medicine (NM) Cameras

  • 10. NM: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 11. NM: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Fixed C-arms

  • 12. Fixed C-arms: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 13. Fixed C-arms: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Portable C-arms

  • 14. Portable C-arms: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 15. Portable C-arms: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Radiographic Fluoroscopy (RF)

  • 16. RF: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 17. RF: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Fixed General X-ray

  • 18. Fixed General X-ray: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 19. Fixed General X-ray: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Mobile X-ray

  • 20. Mobile X-ray: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 21. Mobile X-ray: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Mammography

  • 22. Mammography: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 23. Mammography: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

Future Service Contracts: Ultrasound

  • 24. Ultrasound: Future Service Contract Arrangements at Next Negotiations, as of 2020 Survey
  • 25. Ultrasound: Future Service Contract Arrangements at Next Negotiations, by Bed Size, as of 2020 Survey

G. Imaging Service Contract Priorities Over the Next Few Years

Importance of Support Services for Future Post-Warranty Imaging Service Contracts

  • 1. Types of Support Services Important for Future Post-Warranty Service Contracts for Imaging Equipment, as of 2020 Survey
  • 2. Types of Support Services "Most Important" for Future Post-Warranty Service Contracts for Imaging Equipment, by Hospital Bed Size, as of 2020 Survey
  • 3. Types of Support Services "Most Important" for Future Post-Warranty Service Contracts for Imaging Equipment, by Location Type, as of 2020 Survey
  • 4. Types of Support Services "Most Important" for Future Post-Warranty Service Contracts for Imaging Equipment, by Respondent Type, as of 2020 Survey
  • 5. Types of Support Services "Most Important" for Future Post-Warranty Service Contracts for Imaging Equipment, by Employment Type, as of 2020 Survey

Imaging Service Contract Priorities for Respondent's Organization to Address in the Future

  • 6. Imaging Service Contract Priorities for Your Organization to Address in 2020-2022, as of 2020 Survey
  • 7. Imaging Service Contract Priorities for Your Organization to Address Over the Next Few Years, by IMV Study Year, 2013 to 2020
  • 8. Imaging Service Contract Priorities Over the Next Few Years, by Hospital Bed Size, as of 2020 Survey
  • 9. Imaging Service Contract Priorities Over the Next Few Years, by Location Type, as of 2020 Survey
  • 10. Imaging Service Contract Priorities, by Respondent Type, as of 2020 Survey
  • 11. Imaging Service Contract Priorities, by Employment Type, as of 2020 Survey
  • 12. Respondent Suggestions for Services Provided by Imaging Service Providers

H. Decision Makers for Service Contract Arrangements

Overview of Decision Makers for Service Contract Arrangements

  • 1. Decision Makers for Service Contract Arrangements, as of 2020 Survey
  • 2. Decision Makers for Service Contract Arrangements, by Bed Size, as of 2020 Survey
  • 3. Decision Makers for Service Contract Arrangements, by Hospital Ownership Type, as of 2020 Survey
  • 4. Decision Makers for Service Contract Arrangements, by Respondent Type, as of 2020 Survey
  • 5. Decision Makers for Service Contract Arrangements, by Employment Type, as of 2020 Survey

Most Influential Decision Makers for Service Contract Arrangements

  • 6. Most Influential Decision Makers for Service Contract Arrangements, as of 2020 Survey
  • 7. Most Influential Decision Makers for Service Contract Arrangements, by Respondent Type, as of 2020 Survey
  • 8. Most Influential Decision Makers for Service Contract Arrangements, by Employment Type, as of 2020 Survey

Timing of When Hospitals Usually Negotiate for Service Contracts

  • 9. Whether Hospitals Usually Negotiate for Service Contracts at the Time of Purchasing Imaging Units or Toward the End of the Warranty Period, by Bed Size, as of 2020 Survey
  • 10. Whether Hospitals Usually Negotiate for Service Contracts at the Time of Purchasing Imaging Units or Toward the End of the Warranty Period, by Ownership Type, as of 2020 Survey
  • 11. Whether Hospitals Usually Negotiate for Service Contracts at the Time of Purchasing Imaging Units or Toward the End of the Warranty Period, by Respondent Type, as of 2020 Survey
  • 12. Whether Hospitals Usually Negotiate for Service Contracts at the Time of Purchasing Imaging Units or Toward the End of the Warranty Period, by Employment Type, as of 2020 Survey

Decision Making for Imaging Service Expenditures in Healthcare Systems

  • 13. Organizational Level Where Decisions for Post-Warranty Service Contracts for Imaging Equipment are Made, by Bed Size, as of 2020 Survey
  • 14. Organizational Level Where Decision for Post-Warranty Service Contracts for Imaging Equipment are Made, by IMV Study Year, 2013 to 2020
  • 15. Influence of Corporate Headquarters in Purchase Decisions for Service Contracts in 2020 Compared to 2-3 Years Ago, by Bed Size, as of 2020 Survey
  • 16. Influence of Corporate Headquarters in Purchase Decisions for Service Contracts 'This Year' Compared to 2-3 Years Ago, by IMV Study Year, 2013 to 2020

I. COVID-19 Impact on Need for Service, March-May 2020

Imaging Modalities with Service Support Needs Most Affected by COVID-19

  • 1. Whether Need for the Maintenance & Repair of Imaging Equipment Has Been More, the Same, or Less than Usual, in March-May 2020, for at Least One Modality, as of 2020 Survey
  • 2. Whether Need for the Maintenance & Repair of Imaging Equipment Has Been More, the Same, or Less than Usual, in March-May 2020, for Sites Having Modality, as of 2020 Survey
  • 3. Types of Support Service Needed, for Modalities Needing More Service Support in March-May 2020, as of 2020 Survey
  • 4. Why More Service Support Was Needed in March-May 2020, as of 2020 Survey
  • 5. Why Less Service Support Was Needed in March-May 2020, as of 2020 Survey

Key Changes Affecting Department Due to Current Climate, when Managing Imaging Equipment

  • 6. Factors that have Affected Imaging Departments Due to the Current Pandemic and Economic Climate, when Managing Imaging Equipment, as of 2020 Survey
  • 7. Factors that have Affected Imaging Departments Due to the Current Pandemic and Economic Climate, when Managing Imaging Equipment, by Location Type, as of 2020 Survey
  • 8. Other Changes that have Affected Imaging Departments Due to the COVID-19 Pandemic

Satisfaction Levels During March-May 2020, as Impacted by COVID-19 Pandemic

  • 9. Whether Satisfaction with Service Received Has Been More, the Same, or Less than Usual, in March-May 2020, as of 2020 Survey

J. Survey Respondent Demographics

Respondent Role in Organization

  • 1. Respondent Type, by Hospital Bed Size, as of 2020 Survey
  • 2. Level of Involvement in Purchase Decisions for Service Agreements for Imaging Equipment, by Respondent Type, as of 2020 Survey

Respondent Employment Arrangements

  • 3. Imaging Administrator Respondent's Employment Arrangement With Organization, by Hospital Bed Size of Primary Hospital, as of 2020 Survey
  • 4. Biomedical Engineering Respondent's Employment Arrangement With Organization, by Hospital Bed Size of Primary Hospital, as of 2020 Survey

Demographic Characteristics of Respondent's Primary Hospital

  • 5. 2020 Survey Respondents vs. Hospital Universe, by Bed-Size Category
  • 6. Ownership Type of Respondent's Primary Hospital, by Hospital Bed Size, as of 2020 Survey
  • 7. Location Type of Primary Hospital, by Hospital Bed Size, as of 2020 Survey
  • 8. Academic/University Hospital Status, by Hospital Bed Size of Primary Hospital, as of 2020 Survey
  • 9. Number of FTE Biomedical or Clinical Engineers who Support Imaging Equipment at Primary Hospital, as of 2020 Survey

Number of Hospital and Non-Hospital Locations Respondents are Responsible For

  • 10. Number of Hospitals and Outpatient Imaging Locations Respondent is Personally Involved with for Servicing Imaging Equipment, by Hospital Bed Size of Primary Hospital, as of 2020 Survey
  • 11. Number of Hospitals Respondent is Personally Involved with for Servicing Imaging Equipment, by Hospital Bed Size of Primary Hospital, as of 2020 Survey
  • 12. Number of Outpatient Imaging Locations Respondent is Personally Involved with for Servicing Imaging Equipment, by Hospital Bed Size of Primary Hospital, as of 2020 Survey
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