表紙:チャットボットの世界市場(2021年~2026年):動向、シェア、成長、機会、予測
市場調査レポート
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1037297

チャットボットの世界市場(2021年~2026年):動向、シェア、成長、機会、予測

Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

出版日: | 発行: IMARC Services Private Limited | ページ情報: 英文 147 Pages | 納期: 2~3営業日

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チャットボットの世界市場(2021年~2026年):動向、シェア、成長、機会、予測
出版日: 2021年11月10日
発行: IMARC Services Private Limited
ページ情報: 英文 147 Pages
納期: 2~3営業日
  • 全表示
  • 概要
  • 目次
概要

世界のチャットボットの市場規模は、2015年から2020年にかけて強い成長をし、2021年から2026年の間に約25%のCAGRで成長すると予想されています。業界全体での急速なデジタル化と、組織全体での高品質なカスタマーケアサービスへの要求の高まりは、市場の成長を促進する主な要因の一つです。さらに、ミレニアル世代を中心とした消費者の間で、OTT(Over-the-Top)メッセージングアプリケーションやソーシャルネットワーキングアプリケーションが広く普及していることも、市場の成長に拍車をかけています。

さらに、予測分析、機械学習(ML)、ブロックチェーン、クラウドコンピューティング技術を統合して自己学習型のチャットボットを開発するなど、さまざまな技術的進歩も市場の成長を促す要因となっています。これらの革新的なチャットボットは、変化するデジタル環境に適応することができ、ユーザーの行動、経験、決定から学習することで、人間のような会話体験を提供することができます。また、ITインフラの大幅な改善や、自然言語処理(NLP)分野での広範な研究開発活動なども、市場の成長を促進する要因として期待されています。

当レポートでは、チャットボットの世界市場を調査し、市場の概要、市場の促進要因・抑制要因の分析、COVID-19の影響、市場機会、タイプ・製品・用途・組織規模・業界・地域別の市場分析、競合情勢、主要企業のプロファイルなど、体系的な情報を提供しています。

目次

第1章 序文

第2章 範囲と調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

第5章 世界のチャットボット市場

  • 市場概要
  • 市場パフォーマンス
  • COVID-19の影響

第6章 タイプ別の市場セグメンテーション

  • スタンドアロン
  • ウェブベース
  • メッセンジャーベース/サードパーティ

第7章 製品別の市場セグメンテーション

  • 人工知能
  • マーケティング
  • ヒューマンインテリジェンス

第8章 用途別の市場セグメンテーション

  • サービス用ボット
  • ソーシャルメディア用ボット
  • 支払い/注文処理用ボット
  • マーケティング用ボット
  • その他

第9章 組織規模別の市場セグメンテーション

  • 小規模企業
  • 中規模企業
  • 大規模企業

第10章 業界別の市場セグメンテーション

  • ヘルスケア
  • 小売
  • 銀行、金融サービス、および保険
  • メディアとエンターテインメント
  • 旅行と観光
  • Eコマース
  • その他

第11章 地域別の市場セグメンテーション

  • 北米
    • 米国
    • カナダ
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東とアフリカ
    • 国別の市場セグメンテーション

第12章 SWOT分析

第13章 バリューチェーン分析

第14章 ポーターのファイブフォース分析

第15章 価格分析

第16章 競合情勢

  • 市場構造
  • キープレーヤー
  • キープレーヤーのプロファイル
    • [24]7.ai Inc
    • Acuvate Software Pvt Ltd
    • Aivo
    • Artificial Solutions
    • Creative Virtual Ltd.
    • eGain Corporation
    • International Business Machines Corporation
    • Inbenta Technologies Inc.
    • Kore.ai Inc.
    • LiveChat Inc.
    • Nuance Communications Inc.
    • Verint Systems Inc.
目次
Product Code: SR1020G318_Report

The global chatbot market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 25% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end-use industries. These insights are included in the report as a major market contributor.

A chatbot is an artificial intelligence (AI)-based computer program used for simulating human conversations to enable users to interact with digital devices effectively. It is usually developed on a developer framework with cloud backup, analytics and database integrations. Chatbots are majorly incorporated into messaging applications, websites, mobile applications and other digital devices for interacting as digital assistants through text or text-to-speech functionalities. They offer various benefits, such as improved efficiency of business operations, customer engagement, branding and advertisement, data privacy and compliance, payment processing and automatic lead generation and qualification.

Chatbot Market Trends:

  • Rapid digitization across industries and the increasing requirement for high-quality customer care service across organizations are among the key factors driving the growth of the market. Chatbots are an integral component of running effective customer care programs and are used across various industries, including banking, financial services and insurance (BFSI), information technology (IT), telecommunication, e-commerce and healthcare, for resolving customer queries in minimal time. For instance, BFSI organizations use chatbots to assist users in transferring funds, checking balances, opening accounts and saving money. Moreover, the widespread adoption of over-the-top (OTT) messaging and social networking applications among consumers, especially millennials, is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of predictive analytics, machine learning (ML), blockchain and cloud computing technologies for the development of self-learning chatbots, are acting as other growth-inducing factors. These innovative chatbots can adapt to changing digital environments and can provide a human-like conversational experience by learning from the user's actions, experiences and decisions. Other factors, including significant improvements in the IT infrastructure, along with extensive research and development (R&D) activities in the field of natural language processing (NLP), are anticipated to drive the market toward growth.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global chatbot market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, type, product, application, organization size and vertical.

Breakup by Type:

  • Standalone
  • Web-based
  • Messenger-based/Third party

Breakup by Product:

  • Artificial Intelligence
  • Marketing
  • Human Intelligence

Breakup by Application:

  • Bots for Service
  • Bots for Social Media
  • Bots for Payments/Order Processing
  • Bots for Marketing
  • Others

Breakup by Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Breakup by Vertical:

  • Healthcare
  • Retail
  • Banking, Financial Services and Insurance
  • Media and Entertainment
  • Travel and Tourism
  • E-commerce
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being [24]7.ai Inc, Acuvate Software Pvt Ltd, Aivo, Artificial Solutions, Creative Virtual Ltd., eGain Corporation, International Business Machines Corporation, Inbenta Technologies Inc., Kore.ai Inc., LiveChat Inc., Nuance Communications Inc. and Verint Systems Inc. Key Questions Answered in This Report:

  • How has the global chatbot market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global chatbot market?
  • What are the key regional markets?
  • What is the breakup of the market based on the type?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global chatbot market and who are the key players?
  • What is the degree of competition in the industry?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Chatbot Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Standalone
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Web-based
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Messenger-based/Third party
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Product

  • 7.1 Artificial Intelligence
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Marketing
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Human Intelligence
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Application

  • 8.1 Bots for Service
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Bots for Social Media
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Bots for Payments/Order Processing
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Bots for Marketing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Others
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Medium Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Large Enterprises
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Healthcare
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Banking, Financial Services, and Insurance
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Media and Entertainment
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Travel and Tourism
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 E-commerce
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 [24]7.ai Inc
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Acuvate Software Pvt Ltd
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
    • 16.3.3 Aivo
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Artificial Solutions
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
    • 16.3.5 Creative Virtual Ltd.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 eGain Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
    • 16.3.7 International Business Machines Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Inbenta Technologies Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 Kore.ai Inc.
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 LiveChat Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 Financials
    • 16.3.11 Nuance Communications Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Verint Systems Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis