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市場調査レポート

世界の小売ITサービス市場

At Your Service: Worldwide Retail IT Services Market

発行 IHL Group 商品コード 372655
出版日 ページ情報 英文
納期: 即日から翌営業日
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本日の銀行送金レート: 1USD=110.75円で換算しております。
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世界の小売ITサービス市場 At Your Service: Worldwide Retail IT Services Market
出版日: 2017年12月05日 ページ情報: 英文
概要

当レポートでは、世界の小売・ホスピタリティITサービス総合市場について取り上げ、市場概要、動向・促進要因、市場規模と予測、ベンダープロファイルなど、体系的な情報を提供しています。

イントロダクション

市場定義

市場概要

動向・促進要因

小売・ホスピタリティITサービス

  • 総合サービス支出、世界予測
  • 総合サービス、世界予測
  • ベンダーランキング:上位15ベンダー、世界の総合サービス

プロフェッショナルサービス

  • 総合プロフェッショナルサービス支出、世界予測
  • ベンダーランキング:上位15ベンダー、総合プロフェッショナルサービス

メンテナンスサービス

  • 総合小売サービスインストールメンテナンス、世界予測
  • ベンダーランキング:上位15ベンダー、ソフトウェアメンテナンスサービス
  • ベンダーランキング:上位15ベンダー、ハードウェアメンテナンスサービス

システムインテグレーション

  • 総合小売システムインテグレーション、世界予測
  • ベンダーランキング:上位15ベンダー、システムインテグレーション

インフラサービス

  • 総合インフラサービス、世界予測
  • ベンダーランキング:上位15ベンダー、BPOサービス
  • ベンダーランキング:上位15ベンダー、ITアウトソーシングサービス

戦略サービス

  • 総合小売IT戦略サービス、世界予測
  • ベンダーランキング:上位15ベンダー、戦略的コンサルティングサービス
  • ベンダーランキング:上位15ベンダー、アプリケーション開発サービス
  • ベンダーランキング:上位15ベンダー、デジタル変換サービス

ベンダープロファイル

調査手法

付録

目次

Product Overview

IHL has been advising the hospitality community (vendors, restaurants, managed services providers and others) since 1996 in the industry-specific information technology evolution and strategy. Over the years we've amassed a tremendous amount of primary- and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base, offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The ‘IHL Insight MarketView’ series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

This particular report looks at the overall Retail and Hospitality IT Services Market worldwide market and includes forecasts through 2021 and vendor rankings and profiles.

In this research we look at 11 specific categories of IT Services:

  • Software Maintenance: Activities related to bug fixes and ongoing updates of existing software systems.
  • Hardware Maintenance: Traditional Break/Fix maintenance of hardware products throughout stores and retail enterprise but does not include the installation services.
  • Systems Integration, On-Premise: These are services provided onsite to integrate different systems. This might include a combination of hardware and software. It is here where we include installation services.
  • Systems Integration, SaaS: These are software integration and installation services provided in private or public cloud infrastructures primarily to integrate software systems that are exchanging data.
  • Strategic Consulting: These are services generally provided at a higher corporate level that revolve around architecture and optimization of systems for speed, accuracy, redundancy and security. These are then implemented as consulting projects or other categories for specific projects.
  • Business Process Outsourcing (BPO): These are the systems services and non-primary business IT activities that are contracted out to a 3rd party that allow for retailers to focus on their core competencies.
  • IT Outsourcing: Unlike the BPO outsourcing that is designed more around non-primary business IT activities, here are we are talking about the core IT functions that are related to application and infrastructure solutions.
  • Application Development: This refers to the activities related to custom software development and includes a wide range of functionalities including solutions from scratch or customizing software to run in the way the retailer wants to operate.
  • Digital Transformation: These are services focused around the intentional acts and acceleration of transforming business activities, processes and competencies to leverage the changes and opportunities afforded by digital technologies.
  • Cloud Services: Once again a very broad category but includes services provided to users on demand via the internet and include SaaS services as well as Infrastructure services.
  • Other/IT: This is a catch-all category of all the other things that the IT department has to do that are not part of the definitions outlined. Some examples include Big Data, Risk, Fraud, Security, Commerce, Payment, Emerging Technologies, Eco-sustainability, Education, Training, Portals, Content Management, Quality Assurance, Application Load Management, etc..

Who are the real leaders? What are the real Services rankings? Who is leading in retail IT Outsourcing market? ? It's all here.

Companies are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

The goal of this report, as well as the entire IHL Retail Executive Advisory Program (REAP), is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

HIGHLIGHTS

Readers of this research will get a forecast for 11 different categories of IT Services. Next we provide rankings for combined Total IT Services, Total Professional Services, Software Maintenance, Hardware Maintenance, Systems Integration, Business Process Outsourcing (BPO), IT Outsourcing, Cloud Infrastructure, Strategic Consulting, Application Development, and Digital Transformation Services.

Then we discuss market trends, drivers and market barriers.

Finally, we provide market profiles on the top 15 services providers by revenue. Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by types of services offered. In addition, the profiles include merger and acquisition information as well as key clients.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model. It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing services market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Table of Contents

Introduction

Market Definitions

Market Overview

Trends and Drivers

Barriers

Retail and Hospitality IT Services

  • Total Worldwide Services Spend Forecast Through 2021 by $
  • Total Worldwide Services Forecast Through 2021 by %
  • Vendor Rankings - Top 15 Vendors for Total Worldwide Services by $ and Market Share

Professional Services

  • Total Worldwide Professional Services Spend Forecast Through 2021
  • Vendor Rankings - Top 15 Vendors for Total Professional Services by $ and Market Share

Maintenance Services

  • Total Retail Services Installed Maintenance Worldwide Forecast Through 2021
  • Vendor Rankings - Top 15 Vendors for Software Maintenance Services by $ and Market Share
  • Vendor Rankings - Top 15 Vendors for Hardware Maintenance Services by $ and Market Share

Systems Integration

  • Total Retail Systems Integration Worldwide Forecast Through 2021
  • Vendor Rankings - Top 15 Vendors for Systems Integration Services by $ and Market Share

Infrastructure Services

  • Total Infrastructure Services Worldwide Forecast Through 2021
  • Vendor Rankings - Top 15 Vendors for BPO Services by $ and Market Share
  • Vendor Rankings - Top 15 Vendors for IT Outsourcing Services by $ and Market Share
  • Vendor Rankings - Top 15 Vendors for IT Outsourcing Services by $ and Market Share

Strategy Services

  • Total Retail IT Strategy Services Worldwide Forecast Through 2021
  • Vendor Rankings - Top 15 Vendors for Strategic Consulting Services by $ and Market Share
  • Vendor Rankings - Top 15 Vendors for Application Development Services by $ and Market Share
  • Vendor Rankings - Top 15 Vendors for Digital Transformation Services by $ and Market Share

Vendor Profiles (see above for what's included)

Methodology

Appendix - Categories of Software Included

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