表紙
市場調査レポート

小売業 (2018年)

The Center of Retail 2018 - Enterprise Order Management

発行 IHL Group 商品コード 324954
出版日 ページ情報 英文
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=106.02円で換算しております。
Back to Top
小売業 (2018年) The Center of Retail 2018 - Enterprise Order Management
出版日: 2016年04月06日 ページ情報: 英文
概要

小売業は大きな変革のときを迎えています。インターネットが店舗に導入されて以来、最大ともいえるでしょう。かつては個別に存在した数多くの販売経路が、単一のものに統合されつつあります。

当レポートでは、小売業における技術導入の動向について調査し、IT投資額の推移、店舗拡大の状況、IT導入のタイムフレーム、優先項目、販売経路の統合、POSハードウェア・ソフトウェアの状況、決済に関する課題、ビッグデータの影響、クラウド技術、Beaconなど新しい技術の動向などについてまとめています。

第1章 イントロダクション

第2章 店舗の拡大とIT投資:上向きの状況

  • 店舗の拡大
  • IT導入の成長
  • 企業および店舗レベルのIT投資額の成長
  • IT投資額:部門別
  • 投資額による最強の技術

第3章 導入:未導入の技術

  • 導入のタイムフレーム

第4章 店舗の主な優先項目

  • 主な店舗システムの優先項目
  • 優先度:部門別

第5章 すべてのオムニチャネル化

  • オムニチャネル導入のタイムフレーム
  • オムニチャネルの障壁

第6章 分散オーダー管理 (DOM:Distributed Order Management)への移行

  • 分散オーダー管理 (DOM:Distributed Order Management)の台頭

第7章 モバイル

  • モバイルプラットフォーム
  • モバイル機能
  • モバイルストア技術
  • モバイルPOSハードウェアプラン
  • モバイルPOSソフトウェアプラン
  • モバイルPOSソフトウェアベンダー
  • マネージャ&アソシエーツのためのタブレットプラン

第8章 店舗システム:従来型投資の急降下

  • 店舗システム
  • POSハードウェアプラン
  • デジタルサイネージプラン

第9章 POSソフトウェアベンダー:勢いのある事業者

  • 従来型POSソフトウェアプラン
  • POSソフトウェアベンダー
  • 主要POS SWベンダー:小売ティア別
  • POS SWベンダーのシェアの見通し

第10章 Beacon・アナリティクス・データ仮想化:将来の展望

  • 新興技術

第11章 決済・セキュリティ

  • 有望なApple
  • セキュリティ対策

第12章 調査手法

図表

このページに掲載されている内容は最新版と異なる場合があります。詳細はお問い合わせください。

目次

Overview

Retail is undergoing a dramatic transformation, the greatest since internet was introduced to the stores. What were once silos among many different channels for many retailers are being merged to get to a single view of the customer. Let's face it, she wants to shop when she wants to, where she wants to, and how she wants to and be recognized for the great customer she is regardless of the channel. The technology purchases are being made now to let this happen in the future.

We have titled our 12th annual study with RIS News as “Retail 2018 - Retail Transformed”. A great deal has been made about the words cross channel or omni-channel as horrible buzzwords, but what can't be denied is the investments retailers are making to get to this Holy Grail or Nirvana of retail where everything works together. That being said, there is also the real reality of limited budgets and the timing it takes from point of decision to systems being fully deployed in stores and online.

This study hits all of the major technologies and most important, when are retailers buying each and when will they be functional for associates and ultimately customers.

This study covers the following:

  • IT Spending, Store Growth, IT Hiring
  • Merging of channels, impact on POS
  • Rise of Distributed Order Management (DOM)
  • Single Version of the truth for inventory and customer data, utilizing loyalty profiles
  • Apple Pay, EMV, and other payment issues.
  • Analytics for action by associates and data visualization
  • Cloud technologies
  • Impact of Big Data
  • Internet of Things at the store level
  • Mobile enablement of associates and engagement with consumers
  • Beacons and wayfinding adoption.
  • Which vendors are increasing in influence and those decreasing
  • State of readiness for Ship from Store and other omni-channel functions.

With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

Table of Contents

Summary of Findings

1.0. Introduction

  • 1.1. Background
  • 1.2. Topics
  • 1.3. Respondents
  • 1.4. Key Findings

2.0. Store Growth and IT Spend - Things Looking Up

  • 2.1. Store Growth
  • 2.2. IT Hiring Growth
  • 2.3. Enterprise and Store-Level IT Spend Growth
  • 2.4. IT Spend by Segment
  • 2.5. Strongest Technologies by Spend

3.0. Deployment - Technology Disconnect

  • 3.1. Timeframe for Deployment

4.0. Top Store Priorities

  • 4.1. Top Store System Priorities
  • 4.2. Priorities by Segment

5.0. All Things Omnichannel

  • 5.1. Omnichannel Adoption Timeframe
  • 5.2. Omnichannel Stumbling Blocks

6.0. Distributed Order Management Takes Over

  • 6.1. Rise of Distributed Order Management

7.0. Mobile - Are We There Yet

  • 7.1. Mobile Platforms
  • 7.2. Mobile Functions
  • 7.3. Mobile Store Technology
  • 7.4. Mobile POS Hardware Plans
  • 7.5. Mobile POS Software Plans
  • 7.6. Mobile POS Software Vendors
  • 7.7. Tablet Plans for Managers & Associates

8.0. Store Systems - Traditional Spend Takes a Hit

  • 8.1. Store Systems
  • 8.2. POS Hardware Plans
  • 8.3. Digital Signage Plans

9.0. POS Software Vendors - Who Has Momentum

  • 9.1. Traditional POS Software Plans
  • 9.2. POS Software Vendors
  • 9.3. Top POS SW Vendors by Retail Tier
  • 9.4. POS SW Vendor Share Over Next 12 Months

10.0. Beacons, Analytics, Data Visualization - Our Future View

  • 10.1. Emerging Technologies

11.0. Payment & Security

  • 11.1. Apple is Up-and-Coming
  • 11.2. Security Measures

12.0. Methodology

  • 12.1. Who Responded?
  • 12.2. Titles / Positions
  • 12.3. Revenues

List of Figures

  • Figure 1 - Growth in Store Count and Remodels
  • Figure 2 - IT Hiring Growth
  • Figure 3 - IT Spend by Annual Revenue
  • Figure 4 - IT Spend Growth, Year to Year
  • Figure 5 - Retailer Technology Spend Growth for 2015
  • Figure 6 - Deployment Timeframe
  • Figure 7 - Top Store System Priorities
  • Figure 8 - Store Priorities by Retail Segment
  • Figure 9 - Timeframe for Omni-Channel Adoption
  • Figure 10 - Omnichannel Stumbling Blocks
  • Figure 11 - Future POS Architecture
  • Figure 12 - Mobile Platforms Under Consideration
  • Figure 13 - Timeframe for Mobile Function Adoption
  • Figure 14 - Mobile Store Technology
  • Figure 15 - Mobile POS Hardware Plans
  • Figure 16 - Mobile POS Software Plans
  • Figure 17 - Mobile POS Software Vendors - FDC
  • Figure 18 - Mobile POS Software Vendors - GMS
  • Figure 19 - Tablet Plans for Managers & Associates
  • Figure 20 - Next Store System Purchase
  • Figure 21 - POS Hardware Plans
  • Figure 22 - Digital Signage Plans
  • Figure 23 - Traditional POS Software Plans
  • Figure 24 - POS Software Purchase by Retail Segment
  • Figure 25 - POS Software Vendors Under Consideration - FDC
  • Figure 26 - POS Software Vendors Under Consideration - GMS
  • Figure 27 - Top 8 POS Software Vendors by Retail Tier
  • Figure 28 - POS Software Vendor Share of Purchase Intent in Next 12 Months
  • Figure 29 - Purchase Intent for Emerging Technologies
  • Figure 30 - Mobile Payment Solutions
  • Figure 31 - Card Security Adoption
  • Figure 32 - Payment Terminal Purchase by Retail Segment
  • Figure 33 - Respondents by Retail Segment
  • Figure 34 - Respondents by Title / Position
  • Figure 35 - Respondents by Annual Revenues
Back to Top