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市場調査レポート
商品コード
968040
IDC FutureScape：金融サービスの世界市場の将来予測 (2021年)IDC FutureScape: Worldwide Financial Services 2021 Predictions |
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| IDC FutureScape：金融サービスの世界市場の将来予測 (2021年) |
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出版日: 2020年10月27日
発行: IDC
ページ情報: 英文 20 Pages
納期: 即納可能
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2020年は金融サービス業界にとって、2008年の金融危機以来の最大の難局となりました。金融機関は、感染拡大や市民の不安感、自然災害などに対処しながら、しかも支店やコールセンターが閉鎖された状態で従業員の労働環境や顧客の取引環境を確保しつつ、職員のリモートワークへの迅速な転換や、迫り来る不況への対応、政府の命令の実行などを進めていく必要に迫られました。回復力のある企業はすでに多額の資金を投じてデジタルモデルへの転換を進めており、有利な状況で新たなニーズに応え、「新しい日常」に適した事業形態の開発に着手しています。
当レポートでは、世界の金融サービスの分野で今後生じうる技術面・運用面での変化 (全10項目) について考察すると共に、関連企業の経営者が今後取るべき対応策などの情報を取りまとめてお届けいたします。
This IDC Financial Insights study developed seven drivers that both CIOs and their business partners should consider over the next five years. The list is not meant to be exhaustive nor is it meant to be final. IDC Financial Insights publishes a new list of drivers annually, and many are evolutionary. Last year's drivers were instrumental in developing this list, just as this year's drivers will be critical to the formulation of next year's drivers.Of the seven drivers, it became clear that some drivers had further reach within financial services than others. These drivers are more far reaching and thus are likely to have the most complexity and cost in implementation. Key drivers listed in the Summary of External Drivers section are in order based on the number of times they were cited by the global analyst team as impacting the prediction. At the end of the study (see the External Drivers: Detail section), a more in-depth analysis of the drivers is provided."2020 has certainly presented the biggest challenge to the financial services industry since the financial crisis in 2008," says Marc DeCastro, research director, IDC Financial Insights. "As we dealt with global pandemics, civil unrest, and natural disasters, institutions needed to run the organization while rapidly transition to a remote workforce, plan for a looming recession, and implement government mandates while allowing customers and employees the ability to work and conduct their business when branches were closed and call centers shuttered. Resilient organizations that had already invested heavily in transforming toward a digital model have fared better in meeting these new demands and are already focused on being innovative in the new normal."
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