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IDC FutureScape:2019年のホスピタリティと旅行の世界市場予測

IDC FutureScape: Worldwide Hospitality and Travel 2019 Predictions

発行 IDC 商品コード 738777
出版日 ページ情報 英文 17 Pages
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IDC FutureScape:2019年のホスピタリティと旅行の世界市場予測 IDC FutureScape: Worldwide Hospitality and Travel 2019 Predictions
出版日: 2018年10月31日 ページ情報: 英文 17 Pages
概要

ホスピタリティ組織はデジタルトランスフォーメーションの競争に出遅れていました。この遅れはすでに産業に大きな影響を与えています。現在、世界のホスピタリティ組織の幹部はこの転換が無視できないことを認識しています。

当レポートでは、ホスピタリティ産業のテクノロジーに影響を与える活性因子の検証や、検討すべきアクションのガイダンスなどについて取り上げています。

IDC FutureScapeの見解

エグゼクティブサマリー

IDC FutureScapeの予測

  • 外的活性因子のサマリー
  • 予測:技術バイヤーへの影響
    • 予測1:2024年までにホスピタリティ組織の70%がDX成熟の管理ステージに移行し、最大25%の収益増があるが、残る30%は合併や完敗に直面する
    • 予測2:2020年までにホテルの50%は予約や顧客関係管理専用のクラウドソリューションを使用し、10%のコスト削減と予約率15%増加を達成する
    • 予測3:2023年までに主要航空会社の20%がインフライトエンタテインメントや航路情報、ショッピングなどのために仮想現実機能を導入し、コスト削減と収益増につなげる
    • 予測4:2024年まで主要航空会社の25%が個人認証やロイヤルティ、決済にブロックチェーン技術を統合し、データセキュリティの拡大や収益、顧客満足度の改善につなげる
    • 予測5:2023年までに大手交通機関の35%が交通ネットワーク企業を統合して乗客サービスの向上・拡大と交通代理店の非効率性およびサービスギャップを削減する
    • 予測6:2020年末までに、従業員によるウェアラブルの利用が80%増加してウェアラブル端末に関係する問題がホスピタリティ組織のCIOの間で議論争点となる
    • 予測7:2019年を通じ、大手ホテルチェーンの50%がモジュラーコンポーネントとモバイルロボティックを導入して様々な事例に対応し、25%の生産性拡大を達成する
    • 予測8:2021年までに、5Gが革新的なIoT事例を可能にし、ホスピタリティ組織はIT予算の25%をインターネット接続端末や通信監理ソリューションの導入に割り当てる
    • 予測9:2022年までに大手鉄道・航空会社の50%がビッグデータや分析を使ってターミナルや空港における乗客の行動を把握し、収益、顧客満足度、運用効率性を改善する
    • 予測10:2019年末までに、AIと音声によるデジタルアシスタンスが労働場所のコラボレーションを向上させホスピタリティ組織内の知識労働者の生産性を50%向上させる

技術バイヤーへの主な提言

外的活性因子:詳細

参考資料

目次
Product Code: US43111618

This IDC study explores how different drivers are collectively impacting technology in the hospitality industry and offers guidance on actions to consider. Hospitality organizations are hard-pressed in the new digital era to respond to a wide range of political, economic, social, cultural, technological, legal, and experiential forces. These forces, alongside the ever-expanding data assets, increasing market pressures, sweeping regulations, and changes in the global populace and in consumer expectations for experiential hospitality, call for the industry to act in innovative ways that meet rising expectations, improve outcomes, and deliver value."Hospitality organizations have been late to enter the race of digital transformation. This delay has already significantly impacted the industry. There is a fair degree of awareness today among executives in hospitality organizations worldwide that the transformation imperative cannot be ignored. The 2019 worldwide hospitality industry predictions provide a glimpse into how the hospitality industry will unfold and evolve in the years to the come as transformation becomes the central theme in the new digital era," says Jaideep Thyagarajan, senior market analyst, IDC Retail Insights.

IDC FutureScape Figure

Executive Summary

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2024, 70% of hospitality organizations will have moved to the managed stage of DX maturity, reaping revenue gains of up to 25%, with the remaining 30% facing acquisition or complete failure.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2020, 50% of hotels will use purpose-built cloud solutions for booking and customer relationship management, thus reducing costs by 10% and increasing occupancy rates by 15%.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2023, 20% of major airlines will have introduced virtual reality capabilities for in-flight entertainment, destination info, and shopping, thus increasing airline revenues while decreasing costs.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2024, 25% of major airlines will have incorporated blockchain technology for identity, loyalty, and payments, thus increasing data security and improving profits and customer satisfaction.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, 35% of large transit authorities will have integrated with transportation network companies to improve and expand passenger services and reduce transit agency inefficiencies and service gaps.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By the end of 2020, due to 80% increase in the use of wearables by employees, security-related issues concerning wearables will become a top discussed agenda item for CIOs in hospitality organizations.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: Through 2019, 50% of large hotel chains will have mobile robotic deployments with modular components to facilitate multiple use cases and will thus have achieved increases in productivity of 25%.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2021, 5G will have enabled innovative IoT use cases, resulting in hospitality organizations allocating 25% of their IT budgets to deploying connected devices and connectivity management solutions.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2022, 50% of major railways and airlines will use big data and analytics to nudge passenger behavior in terminals and airports to improve revenues, customer satisfaction, and operating efficiency.
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By the end of 2019, digital assistants, underpinned by AI and speech, will have enhanced workplace collaboration and improved knowledge-worker productivity in hospitality organizations by 50%.
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Next Chapter of DX - Technology-Driven Transformation Altering Business and Society
  • The Race to Innovate - Speed of Change, Delivery, and Operations Separates Thrivers and Survivors
  • Sense, Compute, Actuate - Turning Data into Value
  • New Nature of Risk - Innovation Requires New Thinking in Security and Risk Management
  • Cyber Insecurity - Theft, Cyberattack, and Negligence Create a Crisis of Digital Trust
  • Rising Customer Expectations - More Convenience, Customization, and Control
  • The Future of Work - Bridging the Digital Talent Gap

Learn More

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