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ユーティリティ業界におけるスマート顧客対応

Utilities Smart Customer Operations Quarterly Update: October-December 2018

発行 IDC 商品コード 640134
出版日 ページ情報 英文 16 Pages
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ユーティリティ業界におけるスマート顧客対応 Utilities Smart Customer Operations Quarterly Update: October-December 2018
出版日: 2019年01月31日 ページ情報: 英文 16 Pages
概要

当レポートでは、世界のエネルギー/ユーティリティ市場における、スマート顧客対応システムの普及状況と今後の見通しについて分析し、現時点での関連技術・サービス - 顧客分析、カスタマーエンゲージメント (顧客関与)、フレキシビリティ市場、スマートメータリング、eモビリティ、スマートシティなど - の浸透状況や、今後の市場動向の見通し、業界関係者向け提言といった情報を取りまとめてお届けいたします。

エグゼクティブ・サマリー

新たな市場の動向とダイナミクス

  • 概況
    • 事業環境
    • 需要と価格
    • 電力料金
  • 顧客分析
  • カスタマーエンゲージメント
  • フレキシブル市場
  • スマートメータリング市場
  • 代表的なeモビリティ契約
  • スマートシティ市場

技術サプライヤー・サービスプロバイダー向け提言

参考資料

  • 関連調査
  • 付録
目次
Product Code: US43346119

This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 4Q18
    • Demand and Prices
      • Oil Prices
      • Electricity Prices
    • Energy-Efficiency Activities in 4Q18

New Market Developments and Dynamics

  • Customer Care and Billing, 4Q18
    • U.S. Signs Water Bill, Authorizing Nationwide Infrastructure Projects
    • Missouri American Water Launches Online Tool to Calculate Customer Bills
    • Enel Group Uses SAP Cloud Platform to Augment Billing Process
  • Customer Engagement, 4Q18
    • U.S. Utility Integrates Services with Nest, Google Smart Home Package
    • Southern California Launches $2.5 Million Lodging Efficiency Project
    • Hawaiian Island Launches Smart Home, Efficiency, and Clean Energy Projects
    • Consumer Awareness Remains Top Priority in Utility Efficiency Measures
    • Georgia Power, Itron Expand Collaboration with for Power Credit Demand Response Program
    • China, IEA to Boost Their Energy-Efficiency Goals
  • Smart Metering, 4Q18
    • North Carolina Expands Customer Base Under Intelligent Grid Operations
    • SSVEC Partners with Landis+Gyr for Advanced Metering Technology Upgrade
    • City of Dothan in Alabama Selects Aclara for Pilot Deployment Project of Combination Electricity, Water AMI
    • DEWA Automates Metering for 80.6% of Emirate's Customers
    • Runestone Upgrades Grid Communications for Advanced Metering
    • Costa Rica Electricity Cooperatives to Modernize Grid with Itron OpenWay Riva IoT Solution
    • DEWA to Install 270,000 New Smart Meters
    • Kuwait Launches New Smart Meter Project
    • Oman's Automatic Meter Reading Initiative Goes Live
    • Uzbekistan Signs Smart Meter Deal
    • Tochigi in Japan Pilots LORAWAN-Enabled Smart Gas Meters
    • Lithuania Pilots NB-IoT Smart Gas, Electric Meters
  • Digital Transformation, 4Q18
    • City of Waco Signs Contract with Itron to Improve Water Efficiency and Reduce Water Loss
    • Anglian Water Taps into AVEVA for Smart Water Solution
  • Major eMobility Agreements, 4Q18
    • Duke Energy Unveils Park and Plug EV Initiative
    • Enel X Deals with National Park for EV Network Rollout
    • EDF Energy Enters eMobility Partnership with Nissan
    • E.ON Optimizes EV Charging with New IT Backbone
    • Tritium to Expand Into EU, U.S. in New EV Charging Partnership
    • Audi, Hyundai, Jaguar, Mercedes-Benz Sign Up as Chargefox Rolls Out 350kW EV Charger Network
    • eMotorWerks, LO3 Energy Partner to Integrate EV Charging and Energy Trading
    • Ford, Volvo Team up with Baidu in China Autonomous Vehicle Push
    • New DC Fast Charging for Electric Vehicles in Singapore
    • Statkraft Buys Controlling Stake in German EV Charging Start-Up
    • Edinburgh Blazes Green Trail with New EV Infrastructure Plan
  • Smart City, 4Q18
    • Itron Smart City Challenge Improves Citizen Wellbeing in Glasgow, London

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