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ユーティリティ業界におけるスマート顧客対応

Utilities Smart Customer Operations Quarterly Update: April-June 2019

発行 IDC 商品コード 640134
出版日 ページ情報 英文 15 Pages
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ユーティリティ業界におけるスマート顧客対応 Utilities Smart Customer Operations Quarterly Update: April-June 2019
出版日: 2019年08月01日 ページ情報: 英文 15 Pages
概要

当レポートでは、世界のエネルギー/ユーティリティ市場における、スマート顧客対応システムの普及状況と今後の見通しについて分析し、現時点での関連技術・サービス - 顧客分析、カスタマーエンゲージメント (顧客関与)、フレキシビリティ市場、スマートメータリング、eモビリティ、スマートシティなど - の浸透状況や、今後の市場動向の見通し、業界関係者向け提言といった情報を取りまとめてお届けいたします。

エグゼクティブ・サマリー

新たな市場の動向とダイナミクス

  • 概況
    • 事業環境
    • 需要と価格
    • 電力料金
  • 顧客分析
  • カスタマーエンゲージメント
  • フレキシブル市場
  • スマートメータリング市場
  • 代表的なeモビリティ契約
  • スマートシティ市場

技術サプライヤー・サービスプロバイダー向け提言

参考資料

  • 関連調査
  • 付録
目次
Product Code: US44330219
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major M&As and major business developments; customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 2Q19
    • Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 2Q19
    • EDF Invests in Smart Wholesale Energy Firm
    • E.ON Launches U.K. Solar Buyback Scheme
    • Chicago Developing Sustainable Passive Home Community
    • Moixa to Build Virtual Power Plant as First Phase of U.K. Smart Energy Project
    • DEWA Builds Dubai's First Virtual Power Plant
  • Customer Care and Billing, 2Q19
    • Ellevio Signs Contract with MDM, Billing Provider Hansen Technologies
    • Hansen Technologies Acquires Canadian Vendor for $166.2 Million
  • Customer Engagement, 2Q19
    • ComEd Launches "Powering People" Initiative
    • Tendril Acquires FirstFuel
    • Tendril Acquires Utility Customer Experience Provider EnergySavvy
    • Enel to Deliver 100MW of DR Capacity from Ameren Missouri Customers
    • Japan, Austria Support Nationally Determined Contributions of African Countries
    • ComEd Customers Save $4 Billion Thanks to Efficiency Program
  • Smart Metering, 2Q19
    • ONE Nordic, Telia to Connect 900,000 IoT-Enabled Smart Meters in Sweden
    • Nova Scotia Announces Smart Meter and Workforce Management Initiative
    • Denmark Completes Nationwide Rollout of IoT Network
    • Ameren Partners on 1.4 Million Smart Meters Project
    • Taiwan Power Company Choses Greenbird for Smart Metering IT Infrastructure
    • Aqualectra Deploys Smart Grid to the Island Nation of Curacao
    • Aurora Water Upgrades for Next-Generation Metering Services
    • OVO Offers Smart Gas, Electric Metering on Single Platform
    • Liberty Utilities to Deploy Smart Metering to 700,000 Consumers
    • Grand Bahama Deploys AMI for Grid Modernization
  • Digital Transformation, 2Q19
    • Capgemini Purchases Altran Technologies
    • Accenture Acquires BRIDGE Energy Group
    • Schneider Electric Buys Stake in AutoGrid
    • AVEVA, Cognizant Expand R&D Partnership
    • Siemens Forms New Energy Cybersecurity Partnership
    • Naturgy Signs Hybrid Cloud Services Agreement with IBM to Boost Digital Transformation
    • Lyse Extends Strategic IT Partnership with Tieto
  • Major eMobility Agreements, 2Q19
    • France to Invest $223 Million for Autonomous Electric Public Transport
    • Sweden Pilots One-of-a-Kind Mobile EV Charging System
    • Irish Government to Invest $23 Million in HV EV Charging Points
    • $32 Million in Funding Available to Drive U.K. Low-Carbon Vehicle Tech
    • Smart Electric Vehicle Charging Network Optimizes Use of Renewable Energy in Amsterdam
    • U.K. Youth to Design the EV Charging Point of the Future
    • Yellow Cab Enters Utility Initiative to Expand EV Portfolio
    • Enel Launches Italy's First eScooter Sharing Service
    • Power Ledger, Silicon Valley Power Trial to Turn EVs into Mobile ATMs
  • Smart City, 2Q19
    • San Francisco Commercial Buildings to Go Green by 2022

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