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ユーティリティ業界におけるスマート顧客対応

Utilities Smart Customer Operations Quarterly Update: July-September 2019

発行 IDC 商品コード 640134
出版日 ページ情報 英文 16 Pages
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ユーティリティ業界におけるスマート顧客対応 Utilities Smart Customer Operations Quarterly Update: July-September 2019
出版日: 2019年10月25日 ページ情報: 英文 16 Pages
概要

当レポートでは、世界のエネルギー/ユーティリティ市場における、スマート顧客対応システムの普及状況と今後の見通しについて分析し、現時点での関連技術・サービス - 顧客分析、カスタマーエンゲージメント (顧客関与)、フレキシビリティ市場、スマートメータリング、eモビリティ、スマートシティなど - の浸透状況や、今後の市場動向の見通し、業界関係者向け提言といった情報を取りまとめてお届けいたします。

エグゼクティブ・サマリー

新たな市場の動向とダイナミクス

  • 概況
    • 事業環境
    • 需要と価格
    • 電力料金
  • 顧客分析
  • カスタマーエンゲージメント
  • フレキシブル市場
  • スマートメータリング市場
  • 代表的なeモビリティ契約
  • スマートシティ市場

技術サプライヤー・サービスプロバイダー向け提言

参考資料

  • 関連調査
  • 付録
目次
Product Code: US44330319

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major M&As and major business developments; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q19."Utilities and energy retailers around the world are focusing on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 3Q19
    • Demand and Prices
      • Oil Prices
      • Electricity Prices

New Market Developments and Dynamics

  • M&As, Agreements, Reorganizations, and Major Business Developments, 3Q19
    • OVO Energy to Acquire SSE Energy Services
    • Asda Signs Up Its Fridges to Keep the U.K. Warm During the Winter
  • Customer Engagement, 3Q19
    • Oracle Expands the Platform for Utility Customer Innovation
    • Powerley, Oracle Create a Complete Energy Management Journey
  • Smart Metering, 3Q19
    • E.ON Sweden Chooses Landis+Gyr for 1 Million Smart Meters
    • Kraftringen Chooses ONE Nordic for Next-Gen of Smart Meters in Sweden
    • City of Flora Adopts AMIoT Technology for Energy Business
    • ENCS, E.DSO Provide Set of Smart Meter Security Requirements
    • U.S. Utility Xcel Energy to Deploy Itron Smart Meters
    • U.K. Delays Smart Meter Rollout by Four Years
    • Elenia Signs MDM Solution Contract with Hansen Technologies
  • Digital Transformation, 3Q19
    • Salesforce Signs Definitive Agreement to Acquire ClickSoftware
    • Simple Energy, Tendril Merge into Uplight
    • Norwegian Greenbird Integration Technology Helps Power Taiwan
    • Norwegian Utility Alliance Selects Greenbird to Unify Energy Data
    • U.K. Western Power Distribution Signs Demand-Side Management Contract
  • Major eMobility Agreements, 3Q19
    • Australia Develops Ultra-Fast Highway EV Corridor
    • India Launches First All-Electric Rideshare Service
    • Toyota to Live-Trial Solar-Powered Cars on Japan's Roads
    • Robotic Fast-Charger for Autonomous Vehicles Deployed
    • Tacoma Power Breaks Barriers to EV Adoption for Tacoma Residents
    • Israeli Mobility Venture Capital Firm Gets $100 Million Investment
    • Shell Retail Selects AECOM to Develop Ultra-Fast EV Charging Systems
    • Centrica to Power Ford's EV Customers
    • BP, DiDi Launch JV to Build EV Charging Infrastructure in China
    • Tata Motors to Install 300 EV Charging Stations
    • Africa Launches First-of-its-Kind Smart Mobility Competition
    • BP Chargemaster Rolls Out First of 400 Ultra-Fast Chargers Across the U.K.
    • Shell Installs Its First EV Charger in Singapore
    • Energy Conglomerate Selects a Partner for Czech EV Projects
    • Seattle City Light Partners with RMI for City Transportation Electrification Roadmap
    • VW Unveils Fully Electric ID.3 with 550km Range
    • Tesla Launches First Utility-Scale Storage Solution
    • BMW Releases All-Electric MINI
  • Smart City, 3Q19
    • $7.5 Billion Project for the Bleutech Park Las Vegas
    • German Municipalities Embark on Two-Year Innovative Smart City Pilot
    • City of Peekskill Approves an Energy Performance Contract for $4.3 Million
    • Irish Government to Fund $27 Million in Energy-Efficiency Upgrades
    • First "Smart Neighborhood" in Atlanta Opens Doors
    • Tesla Solar Panel Rental Option Makes the Economics Clear

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