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ユーティリティ業界におけるスマート顧客対応

Utilities Smart Customer Operations Quarterly Update: January-March 2019

発行 IDC 商品コード 640134
出版日 ページ情報 英文 13 Pages
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本日の銀行送金レート: 1USD=108.79円で換算しております。
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ユーティリティ業界におけるスマート顧客対応 Utilities Smart Customer Operations Quarterly Update: January-March 2019
出版日: 2019年05月07日 ページ情報: 英文 13 Pages
概要

当レポートでは、世界のエネルギー/ユーティリティ市場における、スマート顧客対応システムの普及状況と今後の見通しについて分析し、現時点での関連技術・サービス - 顧客分析、カスタマーエンゲージメント (顧客関与)、フレキシビリティ市場、スマートメータリング、eモビリティ、スマートシティなど - の浸透状況や、今後の市場動向の見通し、業界関係者向け提言といった情報を取りまとめてお届けいたします。

エグゼクティブ・サマリー

新たな市場の動向とダイナミクス

  • 概況
    • 事業環境
    • 需要と価格
    • 電力料金
  • 顧客分析
  • カスタマーエンゲージメント
  • フレキシブル市場
  • スマートメータリング市場
  • 代表的なeモビリティ契約
  • スマートシティ市場

技術サプライヤー・サービスプロバイダー向け提言

参考資料

  • 関連調査
  • 付録
目次
Product Code: US43674919

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 1Q19
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 1Q19
    • First Utility Rebranded to Shell Energy, Offers 100% Renewable Energy
    • Vattenfall Acquires Dutch Energy Software Services Company Senfal
  • Customer Care and Billing, 1Q19
    • Millington Partners with FATHOM for Customer Service and Billing
    • Ohio City Enhances Utility Operations with Smart Grid for Water Solution
  • Customer Engagement, 1Q19
    • Centrica Expands Smart Home Energy Management Offerings
    • Molndal Energi Selects Eliq to Enhance Customer Engagement
    • Bixia Selects Partner to Enhance Customer Engagement
    • New York Launches New Water Efficiency Project
    • City of Waco Partners with WaterSmart Software for Smart Metering
    • Mitsubishi Electric Develops Visualization Technology for Use in Domestic Power Consumption Management
  • Smart Metering, 1Q19
    • TEPCO Reaches 20 Million Smart Meter Milestone
    • Utility Expands AMI Portfolio with 500,000 More Units
    • Oregon Utility Moves to $117 Million Smart Meter System
    • Con Edison Deploys Battery-Powered Natural Gas Detectors on Itron's Network
    • RGE, Itron Expand Work in Brazil
    • LP&L Chooses Itron to Deploy Smart Electricity Meters and Management Software in Texas
    • Philadelphia Selects Sensus for Advanced Metering Infrastructure Upgrade
    • French Utility to Digitize 70% of Water Meters
    • City of Columbia Adopts Cloud Solution for Smart Water Services
  • Digital Transformation, 1Q19
    • Qlik Acquires CrunchBot, Crunch Data to Augment Conversational Analytics Capabilities
    • Accenture Forms Alliance and Invests in P97 Networks
  • Major eMobility Agreements, 1Q19
    • E.ON Invests in Finnish Platform Provider for eMobility
    • BP Invests in Chinese EV Charging Platform
    • Singapore Unveils 30-Minutes-Full EV Charging Points
  • Smart City, 1Q19
    • Tampa Electric Company Signs with Itron for Smart Street Lighting Solution
    • ComEd, Itron Collaborate for Modernization of Smart Cities in Illinois
    • Madrid Kickstarts $19 Million Building Efficiency Project

Advice for the SUPPLIERS AND SERVICES PROVIDERS

Learn More

  • Related Research
  • Synopsis
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