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市場調査レポート

世界のオフショア水平型BPOサービス市場の予測

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018-2022

発行 IDC 商品コード 383619
出版日 ページ情報 英文 24 Pages
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世界のオフショア水平型BPOサービス市場の予測 Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018-2022
出版日: 2018年11月21日 ページ情報: 英文 24 Pages
概要

当レポートでは、世界のオフショア水平型BPOサービス市場について調査分析し、人事、財務・会計、調達、顧客ケアを含む、支出の予測 (地域別) について、体系的な情報を提供しています。

IDCの市場予測値

エグゼクティブサマリー

技術サプライヤーへの提言

市場予測

  • 世界のオフショア水平型BPOサービス支出の予測
  • オフショアサービスプロバイダーの動向
  • 予測:輸入地域別
    • 米国
    • カナダ
    • 欧州・中東・アフリカ
    • アジア太平洋地域

市場の背景

  • 促進要因と阻害要因
    • 促進要因
    • 阻害要因
  • 重要な市場動向
  • 前回予測からの変更

市場定義

調査手法

関連調査

目次
Product Code: US43251218

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2018-2022 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, and APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2017-2021 (IDC #US43176517, November 2017)."The offshore BPO services market continues to face challenges that are driven by geopolitical instability, customer shift to new service models (e.g., cloud), and increasing pressure to automate labor processes, all of which are driving fundamental changes to provider businesses," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas of focus that will enable offshore BPO providers to maintain a competitive edge must include leveraging cloud as the core delivery platform, being proactive about automation, building a strong partner ecosystem, developing an intelligent management platform, and investing in robust security and data compliance capabilities."

IDC Market Forecast Figure

Executive Summary

Advice for Service Providers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Managed Digital Services Maturity Benchmarking
      • Intelligent Management Platform
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • APAC Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Supporting Critical Business Needs
    • Inhibitors
      • Security
      • Substitution
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market

Methodology

Related Research

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