無料セミナー : 2018年10月23日『デジタルトランスフォーメーション2025年までの展望: 5G、OTTを中心として』 IDATE DigiWorld共同開催

株式会社グローバルインフォメーション
TEL: 044-952-0102
市場調査レポート

世界のオフショア水平型BPOサービス市場の予測

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2017-2021

発行 IDC 商品コード 383619
出版日 ページ情報 英文 29 Pages
即納可能
価格
本日の銀行送金レート: 1USD=111.89円で換算しております。
Back to Top
世界のオフショア水平型BPOサービス市場の予測 Worldwide Offshore-Based Horizontal BPO Services Forecast, 2017-2021
出版日: 2017年11月08日 ページ情報: 英文 29 Pages
概要

当レポートでは、世界のオフショア水平型BPOサービス市場について調査分析し、人事、財務・会計、調達、顧客ケアを含む、支出の予測 (地域別) について、体系的な情報を提供しています。

IDCの市場予測値

エグゼクティブサマリー

技術サプライヤーへの提言

市場予測

  • 世界のオフショア水平型BPOサービス支出の予測
  • オフショアサービスプロバイダーの動向
  • 予測:輸入地域別
    • 米国
    • カナダ
    • 欧州・中東・アフリカ
    • アジア太平洋地域

市場の背景

  • 促進要因と阻害要因
    • 促進要因
    • 阻害要因
  • 重要な市場動向
  • 前回予測からの変更

市場定義

調査手法

関連調査

目次
Product Code: US43176517
This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2017-2021 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by the importing market, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2016-2020 (IDC #US40787516, November 2016)."The offshore BPO services market is facing increasing challenges driven by geopolitical instability, customer shift to new service models (e.g., cloud), and increasing pressure to automate labor processes, all of which will require making fundamental changes to their businesses," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas of focus that will enable offshore BPO providers to maintain a competitive edge must include offering more business advisory services, developing comprehensive AI strategy and investments, investing in local talent, going beyond the basics for analytics, and developing strategic KPIs to benchmark against disruptive models."

IDC Market Forecast Figure

Executive Summary

Advice for Service Providers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Import Tariffs and Labor Restrictions
      • Analytics
      • Blockchain
      • Automation
      • Business Process as a Service
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • APAC Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Supporting Critical Business Needs
    • Inhibitors
      • Security
      • Quality of Service
      • Substitution
  • Significant Market Developments
    • Blockchain
    • Platforms
    • Automation
    • Productivity Trends
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market
  • A Note on Cloud
  • A Note on the Term "Managed Services"

Methodology

Related Research

Back to Top