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383619

世界のオフショア水平型BPOサービス市場の予測

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2019-2023

出版日: | 発行: IDC | ページ情報: 英文 21 Pages | 納期: 即納可能 即納可能とは

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世界のオフショア水平型BPOサービス市場の予測
出版日: 2019年11月20日
発行: IDC
ページ情報: 英文 21 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

当レポートでは、世界のオフショア水平型BPOサービス市場について調査分析し、人事、財務・会計、調達、顧客ケアを含む、支出の予測 (地域別) について、体系的な情報を提供しています。

IDCの市場予測値

エグゼクティブサマリー

技術サプライヤーへの提言

市場予測

  • 世界のオフショア水平型BPOサービス支出の予測
  • オフショアサービスプロバイダーの動向
  • 予測:輸入地域別
    • 米国
    • カナダ
    • 欧州・中東・アフリカ
    • アジア太平洋地域

市場の背景

  • 促進要因と阻害要因
    • 促進要因
    • 阻害要因
  • 重要な市場動向
  • 前回予測からの変更

市場定義

調査手法

関連調査

目次
Product Code: US44652619

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2019-2023 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, and Asia/Pacific). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018-2022 (IDC #US43251218, November 2018)."BPO providers are faced with a gauntlet of challenges that include geopolitical instability, customer shift to new service models (e.g., cloud), increasing pressure to automate labor processes, and rising customer expectations of BPO providers to more clearly define and prove the benefits of the value of their services," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas on which offshore BPO providers need to focus include clearly articulating and communicating the value of innovation, leveraging the impact of innovations for potential opportunities, highlighting the ability to aggregate and analyze multiple data sources, and driving the brand of digital operations."

IDC Market Forecast Figure

Executive Summary

Advice for service providers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Key Trends in U.S. BPO Services
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • Asia/Pacific Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Supporting Critical Business Needs
    • Inhibitors
      • Security
      • Substitution
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market

Methodology

Related Research

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