市場調査レポート

仮想サービス:「クラウドソーシング」と「クラウド・ソーシング」がサービス産業を再定義

Virtual Services: How "Crowdsourcing" and "Cloud Sourcing" Are Further Redefining the Services Industry

発行 IDC 商品コード 311050
出版日 ページ情報 英文 22 Pages
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仮想サービス:「クラウドソーシング」と「クラウド・ソーシング」がサービス産業を再定義 Virtual Services: How "Crowdsourcing" and "Cloud Sourcing" Are Further Redefining the Services Industry
出版日: 2014年08月19日 ページ情報: 英文 22 Pages
概要

当レポートでは、企業や事業による利用が拡大している、新しいタイプの外部委託サービス、クラウドソーシング(crowdsourcing)とクラウド・ソーシング(cloud sourcing)サービスについて調査分析し、最新のサービスモデルのフレームワーク構築方法、新しいモデルが提供する潜在的能力、市場機会、課題、関係者が直面している問題点などについて、体系的な情報を提供しています。

IDCの見解

調査概要

  • エグゼクティブサマリー
    • バイヤー
    • サービスプロバイダーとサプライヤー

概況

  • 全体像:交差するクラウドサービスのビジネスモデル
  • クラウドソーシング(crowdsourcing)とクラウド・ソーシング(cloud sourcing)
  • ビジネスモデルのサービス提供とプロバイダー
  • クラウドソーシング(crowdsourcing)とクラウド・ソーシング(cloud sourcing)バリューチェーンのビジネスモデル
  • サービスプロバイダーとサプライヤー:主な要件と課題
  • 変化するサービス産業のビジネスモデル:従来の外部委託/マネージドサービスから、クラウドベースサービスへ
  • クラウドソーシング(crowdsourcing)とクラウド・ソーシング(cloud sourcing)ビジネスモデルのSWOT

将来の展望

  • 市場の影響:バイヤーと購入組織
  • 産業の影響:ビジネスモデルとエコシステムの再構築

主な提言

  • バイヤー向け
  • サービスプロバイダー向け
  • サプライヤー向け

参考資料

  • 関連調査
  • 要約

図表

目次
Product Code: 250338

This IDC study examines the expanding use by enterprises and businesses of newer types of outsourced services involving crowdsourcing and cloud sourcing services that are challenging the existing set of traditional IT and business process services models as well as disrupting the structures of industries themselves. Essentially, these newer services models are developing a new set of digitally integrated supply chains that link buyers to resources that include crowdsourcing and cloud sourcing service providers as well as their suppliers involving "crowds" (or communities) of individuals (experts) or pools of suppliers (firms) that provide the actual service. This is no different from the classic supply chains in manufacturing, but in a services world. This study focuses on providing a framework of how these newer services models are structured; the potential capabilities that these new models can offer; the opportunities, challenges, and key issues facing all stakeholders (buyers, service providers, suppliers); and essential guidance for each stakeholder in how to best optimize the value of these very disruptive services models.

"While cloud computing (e.g., IaaS, SaaS) is already turning the traditional model of business and IT services upside down, the expanding use of newer models involving crowdsourcing and cloud sourcing is accelerating this fundamental change to a new world in which service delivery for many capabilities, even beyond traditional business and IT services, will be delivered as a virtual set of services," said David Tapper, VP of Outsourcing and Offshore Services at IDC. "Success for crowdsourcing and cloud sourcing will involve meeting critical client needs, particularly around quality of service, regulations, and security; differentiating from traditional services models; managing a 'supply chain' model that links suppliers (experts, firms) to buyers; and pursuing new markets with new business models."

Table of Contents

IDC Opinion

In This Study

  • Executive Summary
    • Buyers
      • Define Degree of Risk and Return in Selecting Type of Service
        • Return
        • Risk
      • Implement Management Capabilities and Controls to Ensure Value and ROI
      • Leverage the Ecosystem of Virtual Services to Optimize Opportunities
    • Service Providers and Suppliers
      • Pursue New Market Opportunities
      • Ensure Optimal Position of Business Models
      • Align and Optimize Supply Chain in Driving Value and ROI
      • Manage Restructured Relationships of Suppliers Effectively

Situation Overview

  • Connecting the Dots: Intersecting Cloud Services Business Models
  • Crowdsourcing and Cloud Sourcing: How Does It Work?
  • Business Model Services Offerings and Providers
    • Crowdsourcing: Communities of Individuals
    • Cloud Sourcing: Pools of Formal Firms and Businesses
  • Crowdsourcing and Cloud Sourcing Value Chain Business Models
    • Direct Versus Indirect (Channels)
  • Service Providers and Suppliers: Key Requirements and Challenges
    • Key Requirements and Concerns
  • Changing Services Industry Business Models: From Traditional Outsourced-Managed Services to Cloud-Based Services
  • Crowdsourcing and Cloud Sourcing Business Model SWOTs

Future Outlook

  • Market Impacts: Buyers and Buying Organizations
  • Industry Impacts: Business Model and Ecosystem Restructuring
    • Threat from Under
      • Building a New Ecosystem Structure and Business Model: Optimizing Market Positioning
    • Industry Shifts

Essential Guidance

  • For Buyers
  • For Service Providers: Crowdsourcing and Cloud Sourcing
  • For Suppliers
    • Crowdsourcing: Individual Experts as Suppliers
    • Cloud Sourcing: Firms as Suppliers

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: Key Buyer Outsourcing Requirements and Challenges of Service Providers
  • Table: Key Requirements and Challenges of Firms and Experts: Organizations Versus Individuals
  • Table: Key "Relative" Differences: Traditional Outsourcing Versus Cloud Sourcing and Crowdsourcing Services
  • Table: SWOT: Crowdsourcing Versus Cloud Sourcing

List of Figures

  • Figure: Virtual Ecosystem: Cloud Services Business Models
  • Figure: Distributed Crowdsourcing and Cloud Sourcing Supplier Pools
  • Figure: Examples of Crowdsourcing and Cloud Sourcing Providers and Services
  • Figure: Crowdsourcing and Cloud Sourcing Supply Chain Business Models: Direct Versus Indirect (Channels)
  • Figure: Crowdsourcing and Cloud Sourcing Supply Chain Business Models: From Buying Organization to Experts (Crowds) and Firms
  • Figure: Threat from Under: How Innovative Business Models Have Disrupted Incumbents
  • Figure: Aligning Cloud Service Provider Business Models and Their Ecosystems with Enterprise Ecosystems
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