Virtual Services: How "Crowdsourcing" and "Cloud Sourcing" Are Further Redefining the Services Industry
|出版日||ページ情報||英文 22 Pages
|仮想サービス：「クラウドソーシング」と「クラウド・ソーシング」がサービス産業を再定義 Virtual Services: How "Crowdsourcing" and "Cloud Sourcing" Are Further Redefining the Services Industry|
|出版日: 2014年08月19日||ページ情報: 英文 22 Pages||
This IDC study examines the expanding use by enterprises and businesses of newer types of outsourced services involving crowdsourcing and cloud sourcing services that are challenging the existing set of traditional IT and business process services models as well as disrupting the structures of industries themselves. Essentially, these newer services models are developing a new set of digitally integrated supply chains that link buyers to resources that include crowdsourcing and cloud sourcing service providers as well as their suppliers involving "crowds" (or communities) of individuals (experts) or pools of suppliers (firms) that provide the actual service. This is no different from the classic supply chains in manufacturing, but in a services world. This study focuses on providing a framework of how these newer services models are structured; the potential capabilities that these new models can offer; the opportunities, challenges, and key issues facing all stakeholders (buyers, service providers, suppliers); and essential guidance for each stakeholder in how to best optimize the value of these very disruptive services models.
"While cloud computing (e.g., IaaS, SaaS) is already turning the traditional model of business and IT services upside down, the expanding use of newer models involving crowdsourcing and cloud sourcing is accelerating this fundamental change to a new world in which service delivery for many capabilities, even beyond traditional business and IT services, will be delivered as a virtual set of services," said David Tapper, VP of Outsourcing and Offshore Services at IDC. "Success for crowdsourcing and cloud sourcing will involve meeting critical client needs, particularly around quality of service, regulations, and security; differentiating from traditional services models; managing a 'supply chain' model that links suppliers (experts, firms) to buyers; and pursuing new markets with new business models."