市場調査レポート

従来型からクラウド型のアウトソーシング/マネージドサービスへ:ビジネスプロセス・アプリケーションサービス提供時のマルチプロバイダー管理(MPM)のための最適なビジネスモデル

From Traditional to Cloud-Based Outsourced/Managed Services: Optimal Business Models for Multiprovider Management in Delivering Business Process and Application Services

発行 IDC 商品コード 296578
出版日 ページ情報 英文 33 Pages
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こちらの商品の販売は終了いたしました。
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従来型からクラウド型のアウトソーシング/マネージドサービスへ:ビジネスプロセス・アプリケーションサービス提供時のマルチプロバイダー管理(MPM)のための最適なビジネスモデル From Traditional to Cloud-Based Outsourced/Managed Services: Optimal Business Models for Multiprovider Management in Delivering Business Process and Application Services
出版日: 2014年02月20日 ページ情報: 英文 33 Pages

当商品の販売は、2016年04月01日を持ちまして終了しました。

概要

マルチプロバイダー管理(MPM)用アウトソーシング/マネージドサービスとは、複数のBSS/OSSサービスプロバイダー/アウトソーシング業者を自由に組み合わせて一体的に調達し、常時管理できるようにするサービスのことを指します。対象範囲は各種企業の経営活動(ERP、SCM、CRM、生産性、BIなど)やIT活動(サーバ、ストレージ、デスクトップ/モバイルなど)を幅広くカバーしています。バイヤー側では、クラウド技術を活用しながら、外注化したビジネスプロセス/ITサービスに対する管理体制を強化したいと考えています。そのため、サービスプロバイダー側でもMPMへの深い理解と活用が求められています。

当レポートでは、今後5〜10年間におけるマルチプロバイダー管理(multiprovider management: 以下MPM)市場の将来展望について分析し、MPMのための最適なビジネスモデルや、サービスプロバイダーの役割、利害関係者(各種のアウトソーシング/マネージドサービス・プロバイダーなど)が受ける影響について考察して、その結果を概略以下の構成でお届けします。

IDCの見解

調査概要

  • 調査手法
    • 調査回答者とインタビュー
    • データのウェイト付けと計算
    • 調査回答者のプロファイル
    • 注記
  • エグゼクティブ・サマリー
    • サービスプロバイダー・アウトソーシング業者利用時の、バイヤー側の調達・管理面の課題
      • マルチプロバイダー管理(MPM)のためのバイヤー側のオプション
      • バイヤー企業は集中化された管理・調達を必要としている
        • 一体型MPMサービスの必要性:BSS/OSS(ビジネス/経営サポートサービス)
      • MPMのための最適なビジネスモデル
        • バイヤー側の主な理由:MPMの最適なバイヤー/プロバイダーモデルを形成する促進要因
        • MPMマネージドサービスのサードパーティ・プロバイダーにとっての市場機会

概況

  • 市場のダイナミクスの変容:イベント駆動型の世界
    • ビジネス・サービスの一体化の必要性
      • 従来型アウトソーシングと電気通信の統合:ビジネス・サービスの一体化を保証する共通のプラットフォームの創出
  • アウトソーシング/マネージドサービスの管理・調達の集中化への移行
  • プロバイダー側のバイヤー経験とソーシング構造
    • 末端でのサービス提供能力
    • 最適なプロバイダー数
    • プロバイダー間の移動

将来の展望

  • MPMマネージドサービスの新規プロバイダー
  • MPM市場における、クラウドサービス・プロバイダーへの乗り換えの影響度
    • ビジネス・経営能力:クラウドサービス向けBSS/OSSの必要性
    • MPMオプションの利点と課題
    • バイヤー側とMPMプラットフォーム・プロバイダー側のリスクの概略
      • バイヤー側リスクの評価:企業の観点
  • サービスプロバイダー/アウトソーシング産業の進化
    • ITからビジネスプロセスへ:クラウドサービスのエコシステム

IDCの提言

  • バイヤー側への提言
  • サプライヤー側への提言

参考資料

  • 関連調査
  • 要約

図表一覧

目次
Product Code: 246747

This IDC study provides a qualitative analysis of the potential opportunities for what IDC refers to as multiprovider management (MPM) but with a focus on "managed/outsourced" MPM services over the next 5-10 years. MPM managed (outsourced) services involve third-party providers offering buyers a 24 x 7 service by which the service provider/outsourcer manages the procurement of the actual outsourced/managed services, using an business support services-operational support services (BSS-OSS) set of capabilities, on behalf of a buyer across all types of service providers/outsourcers involving both traditionally delivered services (e.g., more labor oriented) and more highly automated environments referred to as cloud services. The types of providers examined in this study include enablers, aggregators, and integrator/operators. Additionally, the service areas this document focuses on involving business applications and processes (e.g., ERP, SCM, CRM, productivity, BI) as well as IT (e.g., server, storage, desktop/mobile) used by both small and large businesses. This document excludes the market for providing just content and media services (movies, books, magazines, etc.). The goal of this document is to provide a framework of analysis that answers the following three questions:

  • Optimal business model for MPM. What business model or models are optimal for buyers to use in managing multiple outsourcers and service providers across both traditionally delivered outsourcing-managed services and cloud-based outsourced/managed services?
  • Roles for enablers and aggregators. Is there a role for enablers and aggregators? If so, what should it be?
  • Impact of the integrator/operator model for service providers-outsourcers. What is the impact of the integrator/operator model on service providers/outsourcers offering an MPM set of managed services capabilities?

"Buyers are increasingly looking to gain greater control over all their outsourced business process and IT services whether using traditional delivery models (e.g., labor-based) or more automated services via the cloud, which is leading many suppliers to offer some type of what IDC refers to as an MPM set of capabilities that could range from in-house deployment of an MPM environment to using a managed MPM service and whose capabilities mimic those of the OSS and BSS management functionalities used in the telecommunications industry," said David Tapper, VP of Outsourcing, Managed, and Offshore Services at IDC. "Key for buyers and service providers/outsourcers is to understand the optimal MPM business model or models that buyers of outsourced services (both traditionally delivered and cloud based) will likely utilize in the short- and long-terms and to create a holistic framework of the variables that will shape the optimal MPM model that includes such factors as the structure of the buying organization's procurement and governance of business and IT, risks to both buyers and service providers, the end-state structure of the outsourcing industry as it evolves to cloud-based delivery, and the impact of event-driven markets."

Table of Contents

IDC Opinion

In This Study

  • Survey Methodology
    • Respondents and Interviews
    • Data Weighting and Calculations
    • Respondent Profile
    • Note on Document Focus
  • Executive Summary
    • Buyer Procurement and Governance Challenges in Using Service Providers and Outsourcers
      • Buyer Options for Multiprovider Management
      • Buying Organizations Need Centralized Governance and Procurement
        • Need for Integrated MPM Services: BSS-OSS
      • Optimal Business Model for MPM
        • Primary Buyer Reasons: Drivers Shaping Optimal Buyer and Provider Models for MPM
        • Opportunities for Third-Party Providers of MPM Managed Services

Situation Overview

  • Shifting Market Dynamics: An Event-Driven World
    • Need for Business and Service Integration
      • Convergence of Traditional Outsourcing and Telecommunications: Creating a Common Platform to Ensure Business and Service Integration
  • Shift to Centralize Governance and Procurement of Outsourced/Managed Services
  • Buyer Expectations of Providers and Sourcing Structure
    • End-to-End Capabilities
    • Optimal Number of Providers
    • Shifting Providers

Future Outlook

  • Emerging Providers of MPM Managed Services
  • Impact of Shift to Cloud Service Providers on Enterprises for Multiprovider Management
    • Business and Operational Capabilities: Need for BSS-OSS for Cloud Services
    • Benefits and Challenges of MPM Options
    • Buyer and MPM Platform Provider Risk Profiles
      • Buyer Risk Assessment: Enterprise View
  • Evolution of Service Provider/Outsourcer Industry
    • From IT to Business Process: The Cloud Services Ecosystem

Essential Guidance

  • Buyers
  • Suppliers

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: Impact of Cloud on Converging Outsourcing and Telecommunications Management Functions
  • Table: Buyers: Benefits and Challenges of MPM Options
  • Table: Risks by Stakeholders

List of Figures

  • Figure: IDC Outsourced and Managed Services Survey Respondents by Company Size
  • Figure: MPM Options
  • Figure: Integrated MPM Services Requirements: BSS-OSS
  • Figure: Optimal Buyer Governance and Procurement Models: Small to Large Firms
  • Figure: Impact of Drivers on Need for Third-Party Providers of MPM Managed Services
  • Figure: Long-Term Evolution of Buyer Procurement Potential for Third-Party MPM Managed Services
  • Figure: Event-Driven Markets: Sense and Respond
  • Figure: The Value of Cloud Service Delivery: Impacts of a Changing "How" in Consuming and Delivering Services
  • Figure: Convergence of Key Traditional Outsourcing and Telecommunications Management Functions
  • Figure: U.S. Degree of Worldwide Centrally Managed IT Environment
  • Figure: U.S. Degree of Controlled Versus Shadow Spending on Cloud Services
  • Figure: U.S. Buyer Expectations of Outsourcers
  • Figure: U.S. Optimal Number of Providers Worldwide, 2012 and 2013
  • Figure: U.S. Shifting Providers: From Traditional Outsourcers to Pure-Play Cloud Providers
  • Figure: Impact on Governance and Management of Multiple Service Providers and Outsourcers
  • Figure: Stakeholders Risk Profile Using MPM Managed Services (BSS-OSS)
  • Figure: Evolution of Cloud Service Providers/Outsourcers
  • Figure: Aligning Cloud Service Provider Business Models and Their Ecosystems with Enterprise Ecosystems
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