インドにおける人工知能：これまでの採用状況、業界別のユースケース、主要なケーススタディ

インドの組織は、AI/機械学習（ML）技術を活用して、ITの自動化など、さまざまなビジネス目標を達成しています。AIを成功裏に導入するには、戦略、実装、リスク管理、AI対応の労働力が必要です。政府を含む各部門で技術導入が加速している核心は、全体的なビジネスパフォーマンスと顧客満足度を高めながら公共サービスの提供を改善するための、断固とした努力と次世代技術の構築にあります。

当レポートでは、インドの組織がどのように人工知能（AI）を取り入れて複数の業務を遂行しているかを紹介しています。

エグゼクティブスナップショット

状況概要

• インドにおける人工知能の現状
• インドにおけるAIエコシステムの極めて重要な役割
• 政府の政策と規制がAIの成長を加速させる方法
• AIプロジェクトで企業が直面する課題/障壁
• 企業の実務家が直面するモデル開発とモデルトレーニングの課題
• AIの採用を加速させる業界
• 組織はユースケースをどのように採用しているか
• その他

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参考資料

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• 要約

This IDC Perspective provides IDC use case reports and shows how India organizations incorporate artificial intelligence (AI) to perform multiple business operations. Organizations in India leverage AI/machine learning (ML) technology to achieve different business objectives, such as and IT automation. The successful adoption of AI includes strategy, implementation, risk management, and an AI-enabled workforce."AI is changing how industries used to function and operate and the way business services are delivered to end users. The crux of the accelerated technological adoption across sectors, including government, has been to make determined efforts and build next-generation technology that improve the delivery of public services while enhancing overall business performance and customer satisfaction," says Swapnil Shende, senior market analyst for AI, IDC India.

Executive Snapshot

Situation Overview

• Current State of Artificial Intelligence in India
  • India Artificial Intelligence Market Spend Grew over Three Times in 2021 Compared with 2018 Spend
  • AI Services to Dominate Overall AI Market Spend in India in 2025
  • Natural Language Processing to lead AI Solutions Investments in 2023
• The Pivotal Role of the AI Ecosystem in India
• How Government Policies and Regulations Accelerate AI Growth
  • Key Government Initiatives in India Helping AI Growth
• Challenges/Barriers Faced by Enterprises in Their AI Projects
• Model Development and Model Training Challenges Faced by Enterprise Practitioners
• Industries Driving the Acceleration of AI Adoption
  • Organizations in India Investing in Key AI Use Cases in 2021
• How Organizations Are Adopting Use Cases
  • Program Advisors and Recommendation Systems
    • Decathlon Leverages AI to Create Personalized Experiences for Customers
    • Meesho Leverages an AI Lead System for Price Recommendations
    • Paytm Money Introduces Intelligent Messenger
  • Augmented Customer Service Agents
    • Nykaa Adopts an AI-Powered Platform to Enhance CX
    • Hathway Cable & Datacom Ltd. Leverages AI-Enabled Virtual Assistant to Enhance CX and Scale Support
    • Muthoot Finance Introduces Mattu
  • Smart Business Innovation and Automation
    • Apollo Tyres Leverages ML to Transform into an Agile and Data-Driven Enterprise to Enhance CX and Enable Process Automation
    • An
  • Digital Assistants
    • Paytm Money Simplifies Time-Consuming and Manual User Onboarding Processes by Leveraging ML-Based Optical Character Recognition
• Others
  • Sales Process Recommendation and Augmentation
    • Blackberrys Leverages AI to Enable Personalized Customer Engagement Campaigns
    • Bata Corporation's In-Store Sales and Customer Satisfaction Are Driven by an AI-Based Video Analytics Technology
  • Fraud Analysis and Investigation
    • StashFin Leverages ML and AI to Improve Fraud Detection

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