 |
市場調査レポート
商品コード
1276248
世界および米国のBPO (ビジネスプロセスアウトソーシング) サービス市場：2023-2027年Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023-2027 |
||||||
| 世界および米国のBPO (ビジネスプロセスアウトソーシング) サービス市場：2023-2027年 |
|
出版日: 2023年05月15日
発行: IDC
ページ情報: 英文 17 Pages
納期: 即納可能
 |
- 全表示
- 概要
- 目次
当レポートでは、世界および米国のBPO (ビジネスプロセスアウトソーシング) サービスの市場を調査し、BPOサービス支出の予測、促進要因・抑制要因の分析、市場における重要な展開、サービスプロバイダーへの提言などをまとめています。
IDC市場予測
エグゼクティブサマリー
サービスプロバイダーへの提言
市場予測
- 世界のBPOサービス支出の予測：地域別
- 米国のBPOサービス支出の予測
- 世界のBPOサービス支出：主要部門別
- 米国のBPOサービス支出：主要部門別
市場の背景
- 促進要因・抑制要因
- 促進要因
- コスト管理
- アジリティと運用効率向上の必要性
- ITと業績をより密接な結び付けへの願望
- 新しいスキルと技術へのアクセス
- 抑制要因
- 制御の喪失（ビジネスプロセスとデータ品質）
- 促進要因
- 市場における重要な展開
- 前回予想からの変更点
市場の定義
- BPOサービスの主な水平部門
- 人事BPOサービス
- 調達BPOサービス
- 財務会計BPOサービス
- カスタマーケアBPOサービス
調査手法
関連調査
This IDC study provides a forecast for the worldwide and U.S. BPO services market for 2023-2027."Growth in the worldwide BPO market is stable, and it is hard to suggest yet that any economic uncertainties will impact the BPO submarkets. Many contact center/CX service providers have seen solid revenue growth and strong performances despite challenging macroeconomic conditions, including double-digit profitability growth and leading margins. Other BPO providers that offer multiple BPO lines of business/services (e.g., finance and accounting [F&A] and procurement) also saw YoY revenue growth for their BPO businesses and digital operations. IDC survey data suggests that the biggest reduction in budgets will occur in professional services over managed services or consulting over anything else, and managed service rates are not where buyers expect inflation to have the greatest impact on costs," says Ali Close, research manager of IDC's Business Process Services program.
IDC Market Forecast Figure
Executive Summary
Advice for Service Providers
Market Forecast
- Worldwide Business Process Outsourcing Services Spending Forecast by Region
- U.S. Business Process Outsourcing Services Spending Forecast
- Worldwide BPO Services Spending by Key Horizontal
- U.S. BPO Services Spending by Key Horizontal
Market Context
- Drivers and Inhibitors
- Drivers
- Cost Management
- Need for Greater Agility and Operational Efficiencies
- Desire to More Closely Link IT with Business Performance
- Access to New Skills and Technology
- Inhibitors
- Loss of Control (Business Processes and Data Quality)
- Drivers
- Significant Market Developments
- Changes from Prior Forecast
Market Definition
- Key Horizontal Business Process Outsourcing Services
- Human Resources Business Process Outsourcing Services
- Procurement Business Process Outsourcing Services
- Finance and Accounting Business Process Outsourcing Services
- Customer Care Business Process Outsourcing Services
