株式会社グローバルインフォメーション
TEL: 044-952-0102
市場調査レポート

BSS/OSSマネージドサービスの新時代

A New Era of BSS/OSS Managed Services

発行 Heavy Reading 商品コード 305208
出版日 ページ情報 英文 25 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=115.27円で換算しております。
Back to Top
BSS/OSSマネージドサービスの新時代 A New Era of BSS/OSS Managed Services
出版日: 2014年05月31日 ページ情報: 英文 25 Pages
概要

通信分野で運用管理などの業務を担うマネージドサービスが新たな時代を迎えるなか、既存のBSS(顧客管理などの業務を支援するシステム)/OSS(ネットワークの運用を支援するシステム)プラットフォームでは、次世代のサービスに対応できないという認識がサービスプロバイダーの間で広がっており、コスト効率の向上と商品開発の迅速化に役立つソリューションを探し求める動きも活発化しています。通信事業者に間では、BSS/OSS関連の業務をサードパーティのサービスプロバイダーに委託するマネージドサービスのモデルに対する関心が高まっており、その背景には、新たなサービスをタイムリーに市場投入して顧客の満足度向上と収益拡大を実現することができなければ、オーバーザトップ(OTT)サービスプロバイダーをはじめとする競合企業に太刀打ちできないという事情があります。今後アウトソーシングされる可能性が高いと見られているOSS/BSS関連のサービスは、顧客経験管理(CEM)、クラウドサービス、データの収益事業化、機器間(M2M)通信などです。

当レポートは、マネージドサービスのプロバイダーやベンダーに対する聞き取り調査に基づきBSS/OSSマネージドサービスの市場を解明したもので、市場の拡大を促す要因や業務のアウトソーシングに関する通信事業者の意向などの分析に加え、ベンダー各社のプロファイルも網羅します。

第1章 イントロダクションと主な調査結果

  • 主な調査結果
  • 調査範囲と構成

第2章 BSS/OSSマネージドサービス市場の成長促進要因

第3章 業務のアウトソーシングに関する通信事業者の優先順位

第4章 ベンダー各社のプロファイル

  • Accenture Ltd.
  • Alcatel-Lucent
  • Amdocs Ltd
  • Cisco Systems Inc.
  • Clarity International Pty Ltd.
  • Comverse Technology Inc.
  • CSG Systems International Inc.
  • Ericsson AB
  • Hewlett-Packard Co.
  • Huawei Technologies Co. Ltd.
  • IBM Corp.
  • Infosys Ltd.
  • NetCracker Technology Corp
  • Nokia Networks
  • Tata Consultancy Services Ltd. (TCS)
  • Tech Mahindra Ltd.
  • Wipro Ltd.

第5章 結論

付録A:執筆者について

付録B:免責事項

目次

Over the past year, in talking to both service providers and vendors in briefings, at conferences and through primary research, Heavy Reading's service provider IT (SPIT) team has found that managed services in the telecom sector is entering a new era - Managed Services 2.0, if you will.

Service providers are becoming increasingly selective in terms of the type of vendor they work with, exactly what they look to outsource, and at what pace. They are looking for vendors that can help make their operations more cost-effective and faster to market, as they know their current business support system (BSS) and operations support systems (OSS) platforms are not efficient enough to support next-generation services.

Heavy Reading found that the major drivers for service providers to outsource their BSS/OSS needs in the next year are customer experience management (CEM), cloud services, data monetization and machine-to-machine (M2M) communications. Operators are increasingly turning to a managed services model to delegate BSS/OSS skill sets to third parties, with their top priorities being cost, time to market, expertise and transformation.

Operators will have to shop wisely for their managed service providers, considering factors such as what type of service offerings, what type of customer segments and which geographic areas they want to serve. Specific transformation needs, such as third-party and homegrown abilities, as well as a vendors' reputation, are also critical. If operators do not outsource some of their immediate needs, they may not be able to keep up with their competitors in the market, including over-the-top (OTT) service providers.

All of the above points must be considered by operators when looking to managed services. Whether they are looking to transform their current legacy systems or start fresh with next-generation technology, the strategic execution of managed services can help operators roll out new services in a timely manner, while increasing customer satisfaction and revenues.

A New Era of BSS/OSS Managed Services examines the leading drivers for BSS/OSS managed services, relying on recent Heavy Reading surveys of managed services vendors and service providers. The report also discusses the drivers for BSS/OSS outsourcing and telecom operators' top priorities when choosing an outsourcing partner.

The report analyzes 17 leading managed services vendors that can help service providers with their BSS/OSS needs.

In researching this report, Heavy Reading asked managed services vendors which service offerings they believed would be the major drivers for service providers to outsource their BSS/OSS needs in the next year. CEM was cited by 37 percent of respondents, followed by cloud services (33 percent), data monetization (20 percent) and M2M (20 percent).

image1

When interviewed for this report, managed services vendors were asked to rank operators' top three priorities for outsourcing BSS/OSS. Obviously, cost is still the main driver, followed by time to market, expertise and transformation.

image2

Report Scope & Structure

A New Era of BSS/OSS Managed Services is structured as follows:

Section I is an introduction to the report, with complete report key findings.

Section II reviews the drivers for BSS/OSS managed services, relying on recent Heavy Reading surveys of managed services vendors and service providers.

Section III discusses the top priorities for service providers when looking to outsource their BSS/ OSS functions.

Section IV analyzes 17 leading vendors that can help service providers with their BSS/OSS managed service needs.

Section V summarizes the conclusions of this paper.

Table of Contents

I. INTRODUCTION & KEY FINDINGS

  • 1.1 Key Findings
  • 1.2 Report Scope & Structure

II. DRIVERS FOR BSS/OSS MANAGED SERVICES

III. OPERATORS' OUTSOURCING PRIORITIES

IV. VENDOR PROFILES

  • 4.1 Accenture Ltd.
  • 4.2 Alcatel-Lucent
  • 4.3 Amdocs Ltd
  • 4.4 Cisco Systems Inc.
  • 4.5 Clarity International Pty Ltd.
  • 4.6 Comverse Technology Inc.
  • 4.7 CSG Systems International Inc.
  • 4.8 Ericsson AB
  • 4.9 Hewlett-Packard Co.
  • 4.10 Huawei Technologies Co. Ltd.
  • 4.11 IBM Corp.
  • 4.12 Infosys Ltd.
  • 4.13 NetCracker Technology Corp
  • 4.14 Nokia Networks
  • 4.15 Tata Consultancy Services Ltd. (TCS)
  • 4.16 Tech Mahindra Ltd.
  • 4.17 Wipro Ltd.

V. CONCLUSION

APPENDIX A: ABOUT THE AUTHOR

APPENDIX B: LEGAL DISCLAIMER

Back to Top