表紙：プロアクティブサービスの市場規模、シェア、動向分析レポート：サービス別、技術別、最終用途別、企業規模別、用途別、セグメント予測、2023年～2030年

市場調査レポート

商品コード

1301245

プロアクティブサービスの市場規模、シェア、動向分析レポート：サービス別、技術別、最終用途別、企業規模別、用途別、セグメント予測、2023年～2030年

Proactive Services Market Size, Share & Trends Analysis Report By Service (Technical Support, Design & Consulting), By Technology (Analytics, AI), By End-use, By Enterprise Size, By Application, And Segment Forecasts, 2023 - 2030

出版日: 2023年06月13日 | 発行: Grand View Research

| ページ情報: 英文 100 Pages | 納期: 2～10営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

プロアクティブサービス市場の成長と動向

GrandView Research, Inc.の最新レポートによると、世界のプロアクティブサービス市場規模は2030年までに181億9,000万米ドルに達し、2023年から2030年までのCAGRは20.8％を記録すると予測されています。

顧客の期待の高まり、eコマースやその他のショッピング用途の高い普及率、スマートフォンの利用増加などが、プロアクティブサービスの必要性を引き起こしています。運用コストの削減、可用性と稼働時間の増加、ブランド・ロイヤルティの向上、定着率の向上といったメリットが、市場の成長をさらに押し上げると思われます。高度なアナリティクス、人工知能（AI）、機械学習（ML）などの先進技術の導入は、顧客タイプを分別し、パーソナライズされた体験を提供するのに役立ち、市場成長を促進すると予想されます。

プロアクティブサービスの採用により、組織は通常の顧客の期待に応えるだけでなく、潜在的なニーズも把握できるようになります。問題が発生する前に顧客に積極的に働きかけることは、顧客との関係強化に役立ちます。さらに、プロアクティブサービスを導入することで、ネガティブな兆候を早期に発見し、エスカレーションから組織を守ることができます。リアルタイムのデータを活用することで、プロアクティブサービスは正確な顧客セグメンテーションに役立ち、さらにカスタマイズされた製品やサービスの提供に活用することができます。さらに、プロアクティブサービスは顧客からの貴重なフィードバックを可能にし、ひいては改善点を正しく把握することで組織の生産性向上に貢献します。

大企業は、他社よりも競争優位に立つためにプロアクティブサービスを導入しています。また、多くの新興企業や中小企業（SME）も、強力なブランド確立のためにこうしたサービスを活用しています。従って、コストを管理し、時間を節約するために、組織は、問題が大きな問題に発展する前に、問題を特定し、改善することを好みます。例えば、フェイスブックはウェブサイトやモバイル・用途で、よくある質問に答えるコンテンツを提供しています。また、フェイスブックは、様々なトピックに関するドキュメントを提供するダイナミックヘルプセクションにユーザーが接続できるようにしています。

プロアクティブサービス市場レポートハイライト

マネージドサービス分野は、死角のないITモニタリング、サービスレベル契約要件の遵守、運用コストの削減、運用効率の向上など、この分野が提供するメリットにより、2022年に38.5%超の最大の売上シェアを占めました。
AI分野は、予測期間中に21.8%のCAGRを記録すると予想されます。AIは、高度な検索オプション、推薦メカニズム、自動意思決定、音声認識など、複数の機能を組織に提供します。これらの機能はすべて、プロアクティブサービスの提供に役立ちます。さらに、AIは洗練された分析機能をサポートしており、これが同分野の成長を促進する最も重要な要因の1つとなっています。
中小企業はプロアクティブサービスを導入することで、業務効率の向上、業務コストの削減、企業レベルのサポートへのアクセスなど、さまざまなメリットを享受できるため、中小企業セグメントは予測期間中にCAGR 22.6%で異例の成長を遂げると予測されます。
エンドポイント管理分野は、予測期間中に22.6%のCAGRを記録すると予測されます。この分野は、エンドポイントデバイスのアクセス権を監督・認証する能力により、強い需要があります。自動化が容易になると、セキュリティリスクも増大するため、セキュリティ脅威を低減し、セキュリティポリシーの遵守を確実にするために、企業はエンドポイント管理にリソースを投資しています。
リテール分野は、高まる顧客の期待に応え、顧客に最新の情報を提供し続けることで、予測期間中に20.6%の大幅なCAGRが見込まれます。さらに、小売業界は、プロアクティブサービスの助けを借りて顧客に伝えることができるパーソナライズされた製品やサービスを提供することに重点を置いています。
北米は2022年に34.8％以上の最大シェアを占めました。同地域では、カスタマイズされた製品やサービスの提供を強く信奉する小売業が成長しているため、プロアクティブサービスが強く求められています。さらに、北米は安定したITインフラを支えており、こうしたサービスの円滑な実施に非常に不可欠です。
主要プレーヤーは、長年の事業実績、大規模な顧客基盤、大きな競争力を持っています。ベンダーは、無機的な成長戦略に加えて、設置済み製品の定期的な保守を確実にするため、アフターサービスの充実を重視しています。

市場系統の見通し
- 親市場の見通し
業界のバリューチェーン分析
市場力学
- 市場促進要因の分析
- 市場の抑制要因/課題の分析
- 市場機会分析
ビジネス環境分析ツール
- ポーターのファイブフォース分析
- PEST分析
COVID-19感染症の影響分析

第4章プロアクティブサービス市場サービスの見通し

プロアクティブサービスのサービス別市場シェア、2022年および2030年
デザイン＆コンサルティング
- 市場規模の推定と予測、2018～2030年
マネージドサービス
- 市場規模の推定と予測、2018～2030年
技術サポート
- 市場規模の推定と予測、2018～2030年

第5章プロアクティブサービス市場：技術の展望

プロアクティブサービスの技術別市場シェア、2022年および2030年
分析
- 市場規模の推定と予測、2018～2030年
人工知能
- 市場規模の推定と予測、2018～2030年
その他
- 市場規模の推定と予測、2018～2030年

第6章プロアクティブサービス市場の企業規模の見通し

プロアクティブサービスの企業規模別市場シェア、2022年および2030年
大企業
- 市場規模の推定と予測、2018～2030年
中小企業
- 市場規模の推定と予測、2018～2030年

第7章プロアクティブサービス市場用途の展望

プロアクティブサービスの用途別市場シェア、2022年および2030年
クラウド管理
- 市場規模の推定と予測、2018～2030年
カスタマーエクスペリエンス管理
- 市場規模の推定と予測、2018～2030年
データセンター管理
- 市場規模の推定と予測、2018～2030年
エンドポイント管理
- 市場規模の推定と予測、2018～2030年
ネットワーク管理
- 市場規模の推定と予測、2018～2030年
その他
- 市場規模の推定と予測、2018～2030年

第8章プロアクティブサービス市場の最終用途の見通し

プロアクティブサービスの最終用途別市場シェア、2022年および2030年
BFSI
- 市場規模の推定と予測、2018～2030年
政府
- 市場規模の推定と予測、2018～2030年
ヘルスケア
- 市場規模の推定と予測、2018～2030年
製造業
- 市場規模の推定と予測、2018～2030年
メディアとコミュニケーション
- 市場規模の推定と予測、2018～2030年
小売り
- 市場規模の推定と予測、2018～2030年
その他
- 市場規模の推定と予測、2018～2030年

第9章プロアクティブサービス市場：地域別の見通し

プロアクティブサービスの地域別市場シェア、2022年および2030年
北米
- 市場推計・予測、2018～2030年
- サービス別、2018～2030年
- 技術別、2018～2030年
- 企業規模別、2018～2030年
- 用途別、2018～2030年
- 最終用途別、2018～2030年
- 米国
- カナダ
欧州
- 市場推計・予測、2018～2030年
- サービス別、2018～2030年
- 技術別、2018～2030年
- 企業規模別、2018～2030年
- 用途別、2018～2030年
- 最終用途別、2018～2030年
- 英国
- ドイツ
- フランス
- イタリア
- スペイン
アジア太平洋地域
- 市場推計・予測、2018～2030年
- サービス別、2018～2030年
- 技術別、2018～2030年
- 企業規模別、2018～2030年
- 用途別、2018～2030年
- 最終用途別、2018～2030年
- 中国
- インド
- 日本
- オーストラリア
- 韓国
ラテンアメリカ
- 市場推計・予測、2018～2030年
- サービス別、2018～2030年
- 技術別、2018～2030年
- 企業規模別、2018～2030年
- 用途別、2018～2030年
- 最終用途別、2018～2030年
- ブラジル
- メキシコ
- アルゼンチン
中東とアフリカ
- 市場推計・予測、2018～2030年
- サービス別、2018～2030年
- 技術別、2018～2030年
- 企業規模別、2018～2030年
- 用途別、2018～2030年
- 最終用途別、2018～2030年
- アラブ首長国連邦
- サウジアラビア
- 南アフリカ

第10章競合情勢

企業の分類（成熟企業、新興企業）
企業ランキング/シェア分析、2022年
ヒートマップ分析、2022年
戦略マッピング
企業プロファイル（会社概要、業績、製品概要、戦略的取り組み）
- Amazon Web Services, Inc.
- Avaya Inc.
- Cisco Systems, Inc
- DXC Technology
- Fortinet, Inc.
- Genesys
- Hewlett Packard Enterprise Company
- Huawei Technologies Co., Ltd
- International Business Machines Corporation
- Juniper Network, Inc.
- LivePerson, Inc
- Microsoft Corporation
- NICE
- Symantec Corporation

図表

List of Tables

Table 1 List of Abbreviation
Table 2 Global Proactive Services market, 2018 - 2030 (USD Billion)
Table 3 Global Proactive Services market, by region, 2018 - 2030 (USD Billion)
Table 4 Global Proactive Services market, by service, 2018 - 2030 (USD Billion)
Table 5 Global Proactive Services market, by technology, 2018 - 2030 (USD Billion)
Table 6 Global Proactive Services market, by enterprise size, 2018 - 2030 (USD Billion)
Table 7 Global Proactive Services market, by application, 2018 - 2030 (USD Billion)
Table 8 Global Proactive Services market, by end use, 2018 - 2030 (USD Billion)
Table 9 North America Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 10 North America Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 11 North America Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 12 North America Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 13 North America Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 14 U.S. Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 15 U.S. Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 16 U.S. Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 17 U.S. Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 18 U.S. Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 19 Canada Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 20 Canada Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 21 Canada Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 22 Canada Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 23 Canada Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 24 Europe Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 25 Europe Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 26 Europe Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 27 Europe Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 28 Europe Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 29 UK Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 30 UK Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 31 UK Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 32 UK Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 33 UK Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 34 Germany Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 35 Germany Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 36 Germany Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 37 Germany Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 38 Germany Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 39 France Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 40 France Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 41 France Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 42 France Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 43 France Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 44 Italy Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 45 Italy Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 46 Italy Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 47 Italy Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 48 Italy Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 49 Spain Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 50 Spain Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 51 Spain Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 52 Spain Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 53 Spain Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 54 Asia Pacific Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 55 Asia Pacific Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 56 Asia Pacific Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 57 Asia Pacific Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 58 Asia Pacific Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 59 China Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 60 China Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 61 China Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 62 China Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 63 China Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 64 India Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 65 India Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 66 India Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 67 India Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 68 India Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 69 Japan Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 70 Japan Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 71 Japan Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 72 Japan Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 73 Japan Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 74 South Korea Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 75 South Korea Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 76 South Korea Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 77 South Korea Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 78 South Korea Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 79 Australia Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 80 Australia Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 81 Australia Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 82 Australia Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 83 Australia Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 84 Australia Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 85 Latin America Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 86 Latin America Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 87 Latin America Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 88 Latin America Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 89 Latin America Proactive Services market, by End Use 2018 - 2030 (USD Billion)
Table 90 Brazil Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 91 Brazil Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 92 Brazil Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 93 Brazil Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 94 Brazil Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 95 Mexico Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 96 Mexico Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 97 Mexico Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 98 Mexico Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 99 Mexico Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 100 Argentina Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 101 Argentina Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 102 Argentina Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 103 Argentina Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 104 Argentina Proactive Services market, by End Use 2018 - 2030 (USD Billion)
Table 105 Middle East & Africa Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 106 Middle East & Africa Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 107 Middle East & Africa Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 108 Middle East & Africa Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 109 Middle East & Africa Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 110 UAE Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 111 UAE Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 112 UAE Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 113 UAE Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 114 UAE Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 115 Saudi Arabia Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 116 Saudi Arabia Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 117 Saudi Arabia Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 118 Saudi Arabia Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 119 Saudi Arabia Proactive Services market, by end use 2018 - 2030 (USD Billion)
Table 120 South Africa Proactive Services market, by service 2018 - 2030 (USD Billion)
Table 121 South Africa Proactive Services market, by technology 2018 - 2030 (USD Billion)
Table 122 South Africa Proactive Services market, by enterprise size 2018 - 2030 (USD Billion)
Table 123 South Africa Proactive Services market, by application 2018 - 2030 (USD Billion)
Table 124 South Africa Proactive Services market, by end use 2018 - 2030 (USD Billion)

List of Figures

Fig. 1 Proactive Services market segmentation
Fig. 2 Methodology
Fig. 3 Primary Research Pattern
Fig. 4 Information analysis
Fig. 5 Data Analysis Model
Fig. 6 Data Validation & Publishing
Fig. 7 Proactive Services Security: Market Snapshot
Fig. 8 Proactive Services Security: Segment Snapshot
Fig. 9 Proactive Services Security: Competitive Landscape Snapshot
Fig. 10 Proactive Services Market Lineage Outlook
Fig. 11 Proactive Services market: Value chain analysis
Fig. 12 Market driver analysis
Fig. 13 Market restraint analysis
Fig. 14 Market opportunity analysis
Fig. 15 Proactive Services market: Porter's five forces analysis
Fig. 16 Proactive Services market: PEST analysis
Fig. 17 Proactive Services market analysis: Service segment analysis
Fig. 18 Proactive Services market analysis: Technology segment analysis
Fig. 19 Proactive Services market analysis: Enterprise Size segment analysis
Fig. 20 Proactive Services market analysis: Application segment analysis
Fig. 21 Proactive Services market analysis: End Use segment analysis

Product Code: GVR-4-68038-792-6

Proactive Services Market Growth & Trends

The global proactive services market size is expected to reach USD 18.19 billion by 2030, according to the new reports of Grand View Research, Inc., registering a CAGR of 20.8% from 2023 to 2030. The heightened customer expectations, high adoption of e-commerce and other shopping applications, along with increased use of smartphones have triggered the need for proactive services. Benefits, such as lower operational cost, increased availability & uptime, increased brand loyalty, and enhanced retention rate, will further boost the market growth. Implementing advanced technologies, such as advanced analytics, Artificial Intelligence (AI), and Machine Learning (ML), helps segregate customer types and offer them a personalized experience, which is expected to drive market growth.

The adoption of proactive services allows the organization to not only meet regular customer expectations but also understand their latent needs. Proactively reaching out to customers before an issue arises helps strengthen the customer relationship. Moreover, the implementation of proactive services can protect organizations against escalations by identifying negativity at the earliest warning. By utilization of real-time data, proactive services help in accurate customer segmentation, which can further be used for offering customized products and services. In addition, proactive services allow customers to give valuable feedback, which, in turn, helps organizations in improving their productivity by correctly understanding areas of improvement.

Large-scale enterprises are implementing proactive services to gain a competitive advantage over others. A lot of startups and Small & Medium Enterprises (SMEs) are also observed to take the help of these services for strong brand establishment. A reactive business model faces more inbound calls, which can be costly for businesses; thus, to manage cost and save time, organizations prefer to identify and remediate the issue before they turn into bigger problems. For instance, Facebook provides content on its website and mobile application that answers frequently asked questions. In this way, they reduce the chances of support tickets being raised, Facebook would additionally allow users to connect with their dynamic help section that provides documentation on various topics.

Proactive Services Market Report Highlights

The managed service segment accounted for the largest revenue share of over 38.5% in 2022 due to the benefits that this segment offers, such as IT monitoring with zero blind spots, compliance with service-level agreement requirements, reduced operational expense, and enhanced operational efficiency
The AI segment is expected to register the highest CAGR of 21.8% during the forecast period. AI offers multiple capabilities to organizations, such as advanced search options, recommendation mechanisms, automated decision-making, and voice recognition. All these features help in delivering proactive services. Moreover, it supports sophisticated analytical capabilities, which is one of the most crucial factors driving the segment growth
The SMEs segment is anticipated to witness exceptional growth at a CAGR of 22.6% during the forecast period due to multiple benefits that SMEs can avail while implementing proactive services, such as increased operational efficiency, reduced operational cost, and access to enterprise-level support
The end-point management segment is anticipated to register a considerable CAGR of 22.6% over the forecast period. This segment has strong demand due to its ability to supervise and authenticate the access rights of endpoint devices. With the ease of automation comes the risk of security; thus, to reduce security threats and ensure adherence to security policies, organizations are investing resources into end-point management
The retail segment is expected to witness a significant CAGR of 20.6% during the forecast period owing to fulfilling heightened customer expectations and keeping the customers aware and updated about the latest offerings. Moreover, the retail industry focuses on offering personalized products and services that can be conveyed to customers with the help of proactive services
North America accounted for the largest share of over 34.8% in 2022. The region strongly demands proactive services due to the growing retail sector that highly believes in delivering customized products and services. Moreover, North America supports stable IT infrastructure, which is very essential for the smooth implementation of these services
Key players have an extended operating history, a large customer base, and significant competitive strengths. In addition to the inorganic growth strategies, vendors emphasize improving after-sale service offerings to ensure periodic maintenance of installed products

Chapter 1. Methodology and Scope

1.1. Methodology Segmentation & Scope
1.2. Information procurement
- 1.2.1. Purchased database
- 1.2.2. GVR's internal database
- 1.2.3. Secondary sources & third-party perspectives
- 1.2.4. Primary research
1.3. Information analysis
- 1.3.1. Data analysis models
1.4. Market formulation & data visualization
1.5. Data validation & publishing

Chapter 2. Executive Summary

2.1. Proactive Services Market - Market Snapshot, 2018 - 2030
2.2. Proactive Services Market - Service Snapshot, 2018 - 2030
2.3. Proactive Services Market - Technology Snapshot, 2018 - 2030
2.4. Proactive Services Market - Enterprise Size Snapshot, 2018 - 2030
2.5. Proactive Services Market - Application Snapshot, 2018 - 2030
2.6. Proactive Services Market - End Use Snapshot, 2018 - 2030
2.7. Proactive Services Market - Competitive Snapshot

Chapter 3. Proactive Services Market Variables, Trends & Scope

3.1. Market Lineage Outlook
- 3.1.1. Parent Market Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Driver Analysis
- 3.3.2. Market Restraint/Challenge Analysis
- 3.3.3. Market Opportunity Analysis
3.4. Business Environment Analysis Tools
- 3.4.1. Porter's Five Forces Analysis
- 3.4.2. PEST Analysis
3.5. COVID-19 Impact Analysis

Chapter 4. Proactive Services Market Service Outlook

4.1. Proactive Services Market Share by Service, 2022 & 2030 (USD Billion)
4.2. Design & Consulting
- 4.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.3. Managed Services
- 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.4. Technical Support
- 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Proactive Services Market Technology Outlook

5.1. Proactive Services Market Share by Technology, 2022 & 2030 (USD Billion)
5.2. Analytics
- 5.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
5.3. Artificial Intelligence
- 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
5.4. Others
- 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Proactive Services Market Enterprise Size Outlook

6.1. Proactive Services Market Share by Enterprise Size, 2022 & 2030 (USD Billion)
6.2. Large Enterprise
- 6.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.3. Small & Medium Enterprise
- 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Proactive Services Market Application Outlook

7.1. Proactive Services Market Share by Application, 2022 & 2030 (USD Billion)
7.2. Cloud Management
- 7.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.3. Customer Experience Management
- 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.4. Data Center Management
- 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.5. End-point Management
- 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.6. Network Management
- 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.7. Others
- 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Proactive Services Market End Use Outlook

8.1. Proactive Services Market Share by End use, 2022 & 2030 (USD Billion)
8.2. BFSI
- 8.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.3. Government
- 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.4. Healthcare
- 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.5. Manufacturing
- 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.6. Media & Communications
- 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.7. Retail
- 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.8. Others
- 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 9. Proactive Services Market: Regional Outlook

9.1. Proactive Services Market Share by Region, 2022 & 2030 (USD Billion)
9.2. North America
- 9.2.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
- 9.2.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
- 9.2.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
- 9.2.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
- 9.2.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
- 9.2.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.2.7. U.S.
  - 9.2.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.2.7.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.2.7.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.2.7.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.2.7.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.2.7.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.2.8. Canada
  - 9.2.8.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.2.8.2. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.2.8.3. Market estimates and forecast by service, 2018 - 2030 (USD Billion)
  - 9.2.8.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.2.8.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.2.8.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
9.3. Europe
- 9.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
- 9.3.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
- 9.3.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
- 9.3.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
- 9.3.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
- 9.3.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.3.7. UK
  - 9.3.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.3.7.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.3.7.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.3.7.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.3.7.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.3.7.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.3.8. Germany
  - 9.3.8.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.3.8.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.3.8.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.3.8.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.3.8.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.3.8.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.3.9. France
  - 9.3.9.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.3.9.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.3.9.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.3.9.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.3.9.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.3.9.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.3.10. Italy
  - 9.3.10.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.3.10.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.3.10.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.3.10.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.3.10.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.3.10.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.3.11. Spain
  - 9.3.11.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.3.11.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.3.11.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.3.11.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.3.11.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.3.11.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
9.4. Asia Pacific
- 9.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
- 9.4.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
- 9.4.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
- 9.4.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
- 9.4.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
- 9.4.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.4.7. China
  - 9.4.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.4.7.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.4.7.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.4.7.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.4.7.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.4.7.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.4.8. India
  - 9.4.8.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.4.8.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.4.8.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.4.8.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.4.8.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.4.8.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.4.9. Japan
  - 9.4.9.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.4.9.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.4.9.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.4.9.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.4.9.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.4.9.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.4.10. Australia
  - 9.4.10.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.4.10.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.4.10.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.4.10.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.4.10.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.4.10.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.4.11. South Korea
  - 9.4.11.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.4.11.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.4.11.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.4.11.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.4.11.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.4.11.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
9.5. Latin America
- 9.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
- 9.5.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
- 9.5.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
- 9.5.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
- 9.5.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
- 9.5.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.5.7. Brazil
  - 9.5.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.5.7.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.5.7.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.5.7.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.5.7.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.5.7.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.5.8. Mexico
  - 9.5.8.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.5.8.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.5.8.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.5.8.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.5.8.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.5.8.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.5.9. Argentina
  - 9.5.9.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.5.9.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.5.9.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.5.9.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.5.9.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.5.9.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
9.6. Middle East & Africa
- 9.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
- 9.6.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
- 9.6.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
- 9.6.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
- 9.6.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
- 9.6.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.6.7. UAE
  - 9.6.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.6.7.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.6.7.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.6.7.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.6.7.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.6.7.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.6.8. Saudi Arabia
  - 9.6.8.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.6.8.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.6.8.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.6.8.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.6.8.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.6.8.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)
- 9.6.9. South Africa
  - 9.6.9.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
  - 9.6.9.2. Market estimates and forecast by Service, 2018 - 2030 (USD Billion)
  - 9.6.9.3. Market estimates and forecast by Technology, 2018 - 2030 (USD Billion)
  - 9.6.9.4. Market estimates and forecast by Enterprise Size, 2018 - 2030 (USD Billion)
  - 9.6.9.5. Market estimates and forecast by Application, 2018 - 2030 (USD Billion)
  - 9.6.9.6. Market estimates and forecast by End Use, 2018 - 2030 (USD Billion)

Chapter 10. Competitive Landscape

10.1. Company Categorization (Mature Players, Emerging Players)
10.2. Company Ranking/Share Analysis, 2022
10.3. Heat Map Analysis, 2022
10.4. Strategy Mapping
10.5. Company Profiles (Overview, Financial Performance, Product Overview, Strategic Initiatives)
- 10.5.1. Amazon Web Services, Inc.
- 10.5.2. Avaya Inc.
- 10.5.3. Cisco Systems, Inc
- 10.5.4. DXC Technology
- 10.5.5. Fortinet, Inc.
- 10.5.6. Genesys
- 10.5.7. Hewlett Packard Enterprise Company
- 10.5.8. Huawei Technologies Co., Ltd
- 10.5.9. International Business Machines Corporation
- 10.5.10. Juniper Network, Inc.
- 10.5.11. LivePerson, Inc
- 10.5.12. Microsoft Corporation
- 10.5.13. NICE
- 10.5.14. Symantec Corporation

プロアクティブサービスの市場規模、シェア、動向分析レポート：サービス別、技術別、最終用途別、企業規模別、用途別、セグメント予測、2023年～2030年

Proactive Services Market Size, Share & Trends Analysis Report By Service (Technical Support, Design & Consulting), By Technology (Analytics, AI), By End-use, By Enterprise Size, By Application, And Segment Forecasts, 2023 - 2030

プロアクティブサービス市場の成長と動向

プロアクティブサービス市場レポートハイライト

目次

第1章調査手法と範囲

第2章エグゼクティブサマリー

第3章プロアクティブサービスの市場変数、動向、範囲

第4章プロアクティブサービス市場サービスの見通し

第5章プロアクティブサービス市場：技術の展望

第6章プロアクティブサービス市場の企業規模の見通し

第7章プロアクティブサービス市場用途の展望

第8章プロアクティブサービス市場の最終用途の見通し

第9章プロアクティブサービス市場：地域別の見通し

第10章競合情勢

List of Tables

List of Figures

Proactive Services Market Growth & Trends

Proactive Services Market Report Highlights

Table of Contents

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. Proactive Services Market Variables, Trends & Scope

Chapter 4. Proactive Services Market Service Outlook

Chapter 5. Proactive Services Market Technology Outlook

Chapter 6. Proactive Services Market Enterprise Size Outlook

Chapter 7. Proactive Services Market Application Outlook

Chapter 8. Proactive Services Market End Use Outlook

Chapter 9. Proactive Services Market: Regional Outlook

Chapter 10. Competitive Landscape

プロアクティブサービスの市場規模、シェア、動向分析レポート：サービス別、技術別、最終用途別、企業規模別、用途別、セグメント予測、2023年～2030年

Proactive Services Market Size, Share & Trends Analysis Report By Service (Technical Support, Design & Consulting), By Technology (Analytics, AI), By End-use, By Enterprise Size, By Application, And Segment Forecasts, 2023 - 2030

プロアクティブサービス市場の成長と動向

プロアクティブサービス市場レポートハイライト

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 プロアクティブサービスの市場変数、動向、範囲

第4章 プロアクティブサービス市場サービスの見通し

第5章 プロアクティブサービス市場：技術の展望

第6章 プロアクティブサービス市場の企業規模の見通し

第7章 プロアクティブサービス市場用途の展望

第8章 プロアクティブサービス市場の最終用途の見通し

第9章 プロアクティブサービス市場：地域別の見通し

第10章 競合情勢

List of Tables

List of Figures

Proactive Services Market Growth & Trends

Proactive Services Market Report Highlights

Table of Contents

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. Proactive Services Market Variables, Trends & Scope

Chapter 4. Proactive Services Market Service Outlook

Chapter 5. Proactive Services Market Technology Outlook

Chapter 6. Proactive Services Market Enterprise Size Outlook

Chapter 7. Proactive Services Market Application Outlook

Chapter 8. Proactive Services Market End Use Outlook

Chapter 9. Proactive Services Market: Regional Outlook

Chapter 10. Competitive Landscape

第1章調査手法と範囲

第2章エグゼクティブサマリー

第3章プロアクティブサービスの市場変数、動向、範囲

第4章プロアクティブサービス市場サービスの見通し

第5章プロアクティブサービス市場：技術の展望

第6章プロアクティブサービス市場の企業規模の見通し

第7章プロアクティブサービス市場用途の展望

第8章プロアクティブサービス市場の最終用途の見通し

第9章プロアクティブサービス市場：地域別の見通し

第10章競合情勢