Product Code: 978-1-68038-164-1
Unified Communications Market Growth & Trends:
The global unified communications market size is expected to reach USD 417.86 billion by 2030, registering an estimated CAGR of 17.4% from 2023 to 2030, as per a new report by Grand View Research, Inc. The proliferation of smartphones and the rollout of services such as 5G are the significant drivers of market growth in developing and developed economies.
Smartphones have become efficient business communication tools owing to the sophistication of technology, enabling them to perform most of the communication tasks of a desktop computer. Additionally, factors responsible for the growth of the mobile phones market in the emerging markets of the Asia Pacific and Africa region include the availability of low-cost handsets, decreased voice calling rates, and implementation and development of new technologies with considerable investment in building infrastructure by mobile operators which in turn is positively impacting the growth of the market.
Furthermore, the unified communications market is growing with the use of UCaaS. Unified Communications as a Service (UCaaS) is a delivery model that involves outsourcing communication and collaboration applications and services to third-party providers delivered over an IP network. UCaaS technologies include telephony, video conferencing, online meetings, and enterprise messaging & presence technology.
UCaaS provides high availability (HA), scalability, and flexibility for essential business tasks. Numerous advantages, such as pay as per the need & requirement and cost-effectiveness, have improved the deployment of UCaaS in businesses. It has eliminated the limitation of synchronous operations of geographically dispersed units.
Enterprises are witnessing a rapid adoption of Machine Learning (ML), and Artificial Intelligence (AI) facilitated solutions. AI in the UC sector leads the way toward an increasingly connected future. Organizations are producing AI-based UC to transform how corporations structure their strategy planning, workflow, and decision-making process.
For instance, in November 2021, Poly revealed its revised Poly Room Solutions for Microsoft Teams Rooms. This latest lineup of Poly Studio Kits presents premium audio and video for focus, small, large, focus, and medium rooms and features Poly DirectorAI technology. Additionally, sellers have turned the focus to small and medium-sized businesses (SMBs), which before did not include the primary market owing to the high adoption of UC services by SMBs over the last few years.
UC service providers have developed solutions that provide the communication history of callers and meeting participants, including calls, audio and video conferences, and e-mails. Thus, the market for unified communications is expected to rise at a considerable rate in the forecast period.
Unified Communications Market Report Highlights:
- The large enterprises segment accounted for more than 78.0% of the total revenue share in 2022 owing to the increased demand for basic unified communications with basic features for daily personal use
- The government applications segment is expected to witness the fastest CAGR expansion of more than 20.0% during the forecast period from 2023 to 2030 as a direct result of enhanced productivity in governments by streamlining communications processes, automating manual processes, and consolidated communication applications
- Increased demand for real-time communication has allowed vendors to offer Web RTC solutions, to facilitate faster video streaming and group chats in client devices
- Asia Pacific regional market is anticipated to register the highest CAGR expansion of 20.0% from 2022 to 2030
Table of Contents
Chapter 1 Methodology and Scope
- 1.1 Information Procurement
- 1.1.1 Purchased Database
- 1.1.2 GVR's Internal Database
- 1.1.3 Secondary Sources & Third-Party Perspective
- 1.1.4 Primary Research
- 1.2 Information Analysis
- 1.2.1 Data Analysis Models
- 1.3 Market Formulation and Data Visualization
- 1.4 Data Validation and Publishing
Chapter 2 Executive Summary
- 2.1 Market Snapshot
- 2.2 Segment Snapshot (1/2)
- 2.3 Segment Snapshot (2/2)
- 2.4 Competitive Landscape Snapshot
Chapter 3 Market Variables, Trends & Scope
- 3.1 Market Segmentation & Scope
- 3.2 Market Size and Growth Prospects
- 3.3 Value Chain Analysis
- 3.4 Market Dynamics
- 3.4.1 Market driver analysis
- 3.4.1.1 Increasing adoption of BYOD is expected to spur the market of unified communications
- 3.4.1.2 Rising penetration of mobile devices is propelling the market growth
- 3.4.1.3 Rise in usage of unified communications as a service is driving the market growth
- 3.4.2 Market restraint/challenges analysis
- 3.4.2.1 Initial capital outlay
- 3.4.2.2 Lack of interoperability is hampering the growth of the market
- 3.5 Technology Landscape
- 3.6 Industry Analysis - Porter's Five Forces
- 3.7 Industry Analysis - PEST
- 3.8 Penetration and Growth Prospect Mappings
- 3.9 Key Company Analysis
- 3.9.1 Key players, strategic initiatives & outcome analysis
- 3.9.2 Key company/competition categorization (key innovators, market leaders, emerging players)
- 3.10 Comparative Analysis -Team Collaboration Software vs. Unified Communications
- 3.11 Total Cost of Ownership (TCO) of Unified Communications Solutions
Chapter 4 Product Estimates and Trend Analysis
- 4.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
- 4.2 Product Movement Analysis & Market Share, 2022 & 2030
- 4.3 Hosted
- 4.3.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 4.4 On-premise
- 4.4.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 5 Solution Estimates and Trend Analysis
- 5.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
- 5.2 Solution Movement Analysis & Market Share, 2022 & 2030
- 5.3 Instant & Unified Messaging
- 5.3.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 5.4 Audio & Video Conferencing
- 5.4.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 5.5 IP Telephony
- 5.5.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 5.6 Others
- 5.6.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 6 Organization Size Estimates and Trend Analysis
- 6.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
- 6.2 Organization Size Movement Analysis & Market Share, 2022 & 2030
- 6.3 SMEs
- 6.3.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 6.4 Large Enterprises
- 6.4.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 7 Application Estimates and Trend Analysis
- 7.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
- 7.2 Application Movement Analysis & Market Share, 2022 & 2030
- 7.3 Enterprises
- 7.3.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.4 Education
- 7.4.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.5 Government
- 7.5.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.6 Healthcare
- 7.6.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.7 Others
- 7.7.1 Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 8 Regional Estimates and Trend Analysis
- 8.1 Regional Market Size Estimates & Forecasts, 2022 & 2030 (USD Billion)
- 8.2 Regional Movement Analysis & Market Share, 2022 & 2030
- 8.3 North America
- 8.3.1 North America unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.3.2 North America unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.3.3 North America unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.3.4 North America unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.3.5 U.S.
- 8.3.5.1 U.S. unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.3.5.2 U.S. unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.3.5.3 U.S. unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.3.5.4 U.S. unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.3.6 Canada
- 8.3.6.1 Canada unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.3.6.2 Canada unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.3.6.3 Canada unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.3.6.4 Canada unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.3.7 Mexico
- 8.3.7.1 Mexico unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.3.7.2 Mexico unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.3.7.3 Mexico unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.3.7.4 Mexico unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.4 Europe
- 8.4.1 Europe unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.4.2 Europe unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.4.3 Europe unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.4.4 Europe unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.4.5 Germany
- 8.4.5.1 Germany unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.4.5.2 Germany unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.4.5.3 Germany unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.4.5.4 Germany unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.4.6 U.K.
- 8.4.6.1 U.K. unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.4.6.2 U.K. unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.4.6.3 U.K. unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.4.6.4 U.K. unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5 Asia Pacific
- 8.5.1 Asia Pacific unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.2 Asia Pacific unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.3 Asia Pacific unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.4 Asia Pacific unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.5 China
- 8.5.5.1 China unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.5.2 China unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.5.3 China unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.5.4 China unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.6 India
- 8.5.6.1 India unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.6.2 India unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.6.3 India unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.6.4 India unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.7 Japan
- 8.5.7.1 Japan unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.7.2 Japan unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.7.3 Japan unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.7.4 Japan unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.8 South Korea
- 8.5.8.1 South Korea unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.8.2 South Korea unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.8.3 South Korea unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.8.4 South Korea unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.9 Australia
- 8.5.9.1 Australia unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.9.2 Australia unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.9.3 Australia unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.9.4 Australia unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.5.10 New Zealand
- 8.5.10.1 New Zealand unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.5.10.2 New Zealand unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.5.10.3 New Zealand unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.5.10.4 New Zealand unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.6 South America
- 8.6.1 South America unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.6.2 South America unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.6.3 South America unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.6.4 South America unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.6.5 Brazil
- 8.6.5.1 Brazil unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.6.5.2 Brazil unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.6.5.3 Brazil unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.6.5.4 Brazil unified communications market, by application, 2018 - 2030 (USD Billion)
- 8.7 Middle East and Africa (MEA)
- 8.7.1 MEA unified communications market, by product, 2018 - 2030 (USD Billion)
- 8.7.2 MEA unified communications market, by solution, 2018 - 2030 (USD Billion)
- 8.7.3 MEA unified communications market, by organization size, 2018 - 2030 (USD Billion)
- 8.7.4 MEA unified communications market, by application, 2018 - 2030 (USD Billion)
Chapter 9 Competitive Landscape
- 9.1 Alcatel-Lucent Enterprise
- 9.1.1 Company overview
- 9.1.2 Product benchmarking
- 9.1.3 Recent development
- 9.2 Avaya Inc.
- 9.2.1 Company overview
- 9.2.2 Financial performance
- 9.2.3 Product benchmarking
- 9.2.4 Recent development
- 9.3 Cisco Systems Inc.
- 9.3.1 Company overview
- 9.3.2 Financial performance
- 9.3.3 Product benchmarking
- 9.3.4 Recent development
- 9.4 Microsoft Corporation
- 9.4.1 Company overview
- 9.4.2 Financial performance
- 9.4.3 Product benchmarking
- 9.4.4 Recent development
- 9.5 Mitel Network Corporation
- 9.5.1 Company overview
- 9.5.2 Product benchmarking
- 9.5.3 Recent development
- 9.6 NEC Corporation
- 9.6.1 Company overview
- 9.6.2 Financial performance
- 9.6.3 Product benchmarking
- 9.6.4 Recent development
- 9.7 Poly (Plantronics Inc.)
- 9.7.1 Company overview
- 9.7.2 Financial performance
- 9.7.3 Product benchmarking
- 9.7.4 Recent development
- 9.8 Unify (Atos SE)
- 9.8.1 Company overview
- 9.8.2 Financial performance
- 9.8.3 Product benchmarking
- 9.8.4 Recent development
- 9.9 Verizon Communications Inc.
- 9.9.1 Company overview
- 9.9.2 Financial performance
- 9.9.3 Product benchmarking
- 9.9.4 Recent development
- 9.10 Tata Communications
- 9.10.1 Company overview
- 9.10.2 Financial performance
- 9.10.3 Product benchmarking
- 9.10.4 Recent development
- 9.11 IBM Corporation
- 9.11.1 Company overview
- 9.11.2 Financial performance
- 9.11.3 Product benchmarking
- 9.11.4 Recent development