特集 : 国別レポートが13,000件から検索可能になりました!

特集 : 海外市場の委託調査がセミカスタムベースでお手軽にできます

株式会社グローバルインフォメーション
TEL: 044-952-0102
市場調査レポート

インテリジェントバーチャルアシスタント(IVA)の世界市場:市場規模、シェア、動向分析 - 製品(チャットボット、スマートスピーカー)、技術、用途(BFSI、ヘルスケア、教育)別 - 2020年~2027年

Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Product (Chatbot, Smart Speakers), By Technology, By Application (BFSI, Healthcare, Education), By Region, And Segment Forecasts, 2020 - 2027

発行 Grand View Research, Inc. 商品コード 370450
出版日 ページ情報 英文 130 Pages
納期: 2-3営業日
価格
本日の銀行送金レート: 1USD=107.13円で換算しております。
インテリジェントバーチャルアシスタント(IVA)の世界市場:市場規模、シェア、動向分析 - 製品(チャットボット、スマートスピーカー)、技術、用途(BFSI、ヘルスケア、教育)別 - 2020年~2027年 Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Product (Chatbot, Smart Speakers), By Technology, By Application (BFSI, Healthcare, Education), By Region, And Segment Forecasts, 2020 - 2027
出版日: 2020年04月01日 ページ情報: 英文 130 Pages
概要

インテリジェントバーチャルアシスタント(IVA)は、個人のタスクを実行しプロセスを簡素化するもので、IVAの実装により生産性と作業品質の向上や業務のスケールアップに伴うリスクの軽減を実現します。小売、銀行・金融サービス・保険、ヘルスケア、自動車、家電、IT・通信、教育、観光・ホスピタリティなどの幅広い分野でインテリジェントバーチャルアシスタント(IVA)デバイスの採用が進んでいます。世界のインテリジェントバーチャルアシスタント(IVA)市場は、2020年から2027年にかけて34.0%のCAGRで推移し、市場規模は2027年までに451億米ドルに達すると予測されています。

当レポートでは、世界のインテリジェントバーチャルアシスタント(IVA)市場を調査し、市場の概要、製品・技術・用途・地域別の市場規模の推移と予測、市場シェア、市場の成長要因および阻害要因の分析、市場機会、競合情勢、主要企業のプロファイルなど、包括的な情報を提供しています。

目次

第1章 調査手法と範囲

  • 市場区分と範囲
  • 市場の定義
  • 調査手法

第2章 エグゼクティブサマリー

  • 市場の見通し
  • セグメントの見通し

第3章 市場変数・動向・範囲

  • 市場系統の見通し
  • 浸透と成長の見通しマッピング
  • バリューチェーン分析
  • 市場力学
  • 市場分析ツール
  • 競合考察

第4章 インテリジェントバーチャルアシスタント(IVA)市場の分析:製品別

  • チャットボット
  • スマートスピーカー

第5章 インテリジェントバーチャルアシスタント(IVA)市場の分析:技術別

  • 自動音声認識
  • テキスト読み上げ
  • テキストベース

第6章 インテリジェントバーチャルアシスタント(IVA)市場の分析:用途別

  • 銀行・金融サービス・保険
  • 家電
  • 自動車
  • ヘルスケア
  • 教育
  • 小売
  • IT・通信
  • 観光・ホスピタリティ
  • その他

第7章 インテリジェントバーチャルアシスタント(IVA)市場の分析:地域別

  • 北米
  • 欧州
  • アジア太平洋地域
  • ラテンアメリカ
  • 中東・アフリカ

第8章 企業プロファイル

  • [24]7 Customer Inc.
  • Amazon.com, Inc.
  • Apple Inc.
  • Baidu, Inc.
  • Clara Labs
  • CSS Corp.
  • Creative Virtual
  • CodeBaby Corporation
  • eGain Corporation
  • Google Inc.
  • IBM Corporation
  • Kognito
  • Microsoft Corporation
  • MedRespond
  • Next IT Corp.
  • Nuance Communications, Inc.
  • Oracle Corporation
  • True Image Interactive, Inc.
  • Verint
  • Welltok, Inc.
図表

List of Tables

  • Table 1 List of Abbreviation
  • Table 2 Intelligent virtual assistant market, 2016 - 2027 (USD Million)
  • Table 3 Intelligent virtual assistant market, by region 2016 - 2027 (USD Million)
  • Table 4 Intelligent virtual assistant market, by product 2016 - 2027 (USD Million)
  • Table 5 Intelligent virtual assistant market, by technology 2016 - 2027 (USD Million)
  • Table 6 Intelligent virtual assistant market, by application 2016 - 2027 (USD Million)
  • Table 7 Chatbot market, by region, 2016 - 2027 (USD Million)
  • Table 8 Smart Speakers market, by region, 2016 - 2027 (USD Million)
  • Table 9 Automatic speech recognition market, by region, 2016 - 2027 (USD Million)
  • Table 10 Text to speech market, by region, 2016 - 2027 (USD Million)
  • Table 11 Text based market, by region, 2016 - 2027 (USD Million)
  • Table 12 BFSI market, by region, 2016 - 2027 (USD Million)
  • Table 13 Consumer electronics market, by region, 2016 - 2027 (USD Million)
  • Table 14 Automotive market, by region, 2016 - 2027 (USD Million)
  • Table 15 Healthcare market, by region, 2016 - 2027 (USD Million)
  • Table 16 Education market, by region, 2016 - 2027 (USD Million)
  • Table 17 Retail market, by region, 2016 - 2027 (USD Million)
  • Table 18 IT & telecom market, by region, 2016 - 2027 (USD Million)
  • Table 19 Travel & hospitality market, by region, 2016 - 2027 (USD Million)
  • Table 20 Others market, by region, 2016 - 2027 (USD Million)
  • Table 21 North America Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
  • Table 22 North America Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 23 North America Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 24 North America Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 25 U.S. Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 26 U.S. Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 27 U.S. Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 28 Canada Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 29 Canada Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 30 Canada Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 31 Europe Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
  • Table 32 Europe Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 33 Europe Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 34 Europe Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 35 U.K. Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 36 U.K. Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 37 U.K. Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 38 Germany Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 39 Germany Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 40 Germany Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 41 Asia Pacific Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
  • Table 42 Asia Pacific Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 43 Asia Pacific Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 44 Asia Pacific Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 45 China Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 46 China Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 47 China Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 48 India Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 49 India Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 50 India Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 51 Japan Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 52 Japan Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 53 Japan Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 54 Latin America Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
  • Table 55 Latin America Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 56 Latin America Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 57 Latin America Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 58 Brazil Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 59 Brazil Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 60 Brazil Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 61 Mexico Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 62 Mexico Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 63 Mexico Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
  • Table 64 MEA Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
  • Table 65 MEA Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
  • Table 66 MEA Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
  • Table 67 MEA Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)

List of Figures

  • Fig. 1 Intelligent virtual assistant market segment scope
  • Fig. 2 Intelligent virtual assistant market regional scope
  • Fig. 3 Intelligent virtual assistant market research methodology
  • Fig. 4 Intelligent virtual assistant market data triangulation technique
  • Fig. 5 Intelligent virtual assistant market primary research scope
  • Fig. 6 Intelligent virtual assistant market: Market snapshot, 2019 (USD Million)
  • Fig. 7 Intelligent virtual assistant market: Penetration and growth prospect mapping
  • Fig. 8 Intelligent virtual assistant market: Value chain analysis
  • Fig. 9 Intelligent virtual assistant market: Porters analysis
  • Fig. 10 Intelligent virtual assistant market: PESTEL analysis
  • Fig. 11 Intelligent virtual assistant market: Product segment analysis, 2016 - 2027 (USD Million)
  • Fig. 12 Intelligent virtual assistant market: Technology segment analysis, 2016 - 2027 (USD Million)
  • Fig. 13 Intelligent virtual assistant market: Application segment analysis, 2016 - 2027 (USD Million)
  • Fig. 14 Intelligent virtual assistant market: Regional analysis, 2016 - 2027 (USD Million)
  • Fig. 15 Intelligent virtual assistant market: North America analysis, 2016 - 2027 (USD Million)
  • Fig. 16 Intelligent virtual assistant market: Europe analysis, 2016 - 2027 (USD Million)
  • Fig. 17 Intelligent virtual assistant market: Asia Pacific analysis, 2016 - 2027 (USD Million)
  • Fig. 18 Intelligent virtual assistant market: Latin America analysis, 2016 - 2027 (USD Million)
  • Fig. 19 Intelligent virtual assistant market: MEA analysis, 2016 - 2027 (USD Million)
目次
Product Code: 978-1-68038-059-0

The global intelligent virtual assistant market size is expected to reach USD 45.1 billion by 2027, expanding at a CAGR of 34.0%, according to a new report by Grand View Research, Inc. The growing use of smart speaker-based technologies for home automation and digitization in the retail sector has led to the implementation of conversational e-commerce is the major driving factor of the market. Intelligent virtual assistants (IVAs) help consumers to find relevant information and perform tasks with actionable advice. The inputs received from IVAs assist the organizations in designing and developing various marketing strategies and implementing those in real-time. Many retail stores have implemented IVAs in their processes, adding a new dimension to their customer engagement, further enhancing the customer shopping experience. For instance, Walmart customers can shop for groceries just by talking to the intelligent virtual assistant in their smartphones. Development in voice recognition and speech technologies has been the driving factor behind the proliferating growth of the market.

Chatbots and smart speakers listen, recognize, and respond to the individuals' requirements and assist them in various tasks. Thus, the devices are gaining popularity among the consumers for a variety of functions such as calling, shopping, reminders, setting the alarm, music streaming, and consulting. Amazon Alexa and Google Home accounted for a majority of the intelligent virtual assistant (IVA) market share of the smart speaker segment in 2019. Chatbot has enabled ease of accessibility in banking, retail, education, e-commerce, travel, and hospitality sectors.

IVA assists in simplifying human efforts in making processes efficient, which is highly beneficial for all organizations. The IVA implementation has resulted in achieving productivity, work quality, and has reduced the risk in scaling operations. Thus, there has been an increased adoption of the device across several applications, including retail, BFSI, healthcare, automotive, consumer electronics, IT and Telecom, education, and travel and hospitality. IVA providers are engaged in executing organic and inorganic growth strategies such as new product launch, expansion, collaboration, and partnership. For instance, in 2018, Transcom and Creative Virtual entered into a partnership to provide virtual agents and chatbot solutions in the artificial intelligence domain.

Further key findings from the report suggest:

The smart speakers product segment emerged as the fastest growing segment over the forecast period

Text to speech technology emerged as the largest segment in 2019 and is estimated to generate revenue over USD 27.1 billion by 2027

North America held the largest revenue share in the intelligent virtual assistant market in 2019, whereas Asia Pacific is anticipated to witness the highest CAGR of 35.3% over the forecast period

Key players include Amazon.com, Inc.; Google Inc.; IBM Corporation; Nuance Communications; eGain Corporation. The players accounted for the majority share of the overall market in 2019.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Market Segmentation and Scope
  • 1.2 Market Definition
  • 1.3 Methodology
    • 1.3.1 Information Procurement
      • 1.3.2.Purchased Database
    • 1.3.3. GVR's internal database
    • 1.3.4. Secondary sources & third-party perspectives
    • 1.3.5. Primary Research
      • 1.4.Information Analysis
      • 1.5.Market Formulation & Data Visualization
      • 1.6.Data Validation & Publishing
      • 1.7.List of Abbreviations

Chapter 2 Executive Summary

  • 2.1 Market Outlook
  • 2.2 Segment Outlook

Chapter 3 Intelligent Virtual Assistant Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook
  • 3.2 Penetration & Growth Prospect Mapping
  • 3.3 Industry Value Chain Analysis
  • 3.4. Market Dynamics
    • 3.4.1 Market Driver Analysis
      • 3.4.1.1 Growing adoption of IoT
      • 3.4.1.2 Demand for automation in service based sector
      • 3.4.1.3 Rising integration of AI in healthcare
      • 3.4.1.4 Increasing adoption of smart speakers with smart home appliances
    • 3.4.2 Industry Challenges
      • 3.4.2.1 Lack of awareness
  • 3.5 Market Analysis Tools
    • 3.5.1 Industry Analysis-PORTERs
    • 3.5.2 PEST Analysis
  • 3.6 Intelligent Virtual Assistant Competitive Insights
    • 3.6.1 Key Company Analysis, 2019
    • 3.6.2 Major Deals & Strategic Alliances Outlook

Chapter 4 Intelligent Virtual Assistant Market: Product Segment Analysis

  • 4.1 Chatbot
    • 4.1.1 Chatbot Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 4.2 Smart Speakers
    • 4.2.1 Smart Speakers Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)

Chapter 5 Intelligent Virtual Assistant Market: Technology Segment Analysis

  • 5.1 Automatic Speech Recognition
    • 5.1.1 Automatic Speech Recognition Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 5.2 Text to Speech
    • 5.2.1 Text to Speech Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 5.3 Text based
    • 5.3.1 Text based Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)

Chapter 6 Intelligent Virtual Assistant Market: Application Segment Analysis

  • 6.1 BFSI
    • 6.1.1 BFSI Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.2 Consumer Electronics
    • 6.2.1 Consumer Electronics Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.3 Automotive
    • 6.3.1 Automotive Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.4 Healthcare
    • 6.4.1 Healthcare Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.5 Education
    • 6.5.1 Education Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.6 Retail
    • 6.6.1 Retail Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.7 IT & Telecom
    • 6.7.1 IT & Telecom Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.8 Travel & Hospitality
    • 6.8.1 Travel & Hospitality Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)
  • 6.9 Others
    • 6.9.1 Other Intelligent Virtual Assistant Market, 2016 - 2027 (USD Million)

Chapter 7 Intelligent Virtual Assistant Market: Regional Segment Analysis

  • 7.1 North America
    • 7.1.1 North America Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
    • 7.1.2 North America Intelligent virtual assistant market, by product, 2016 - 2027 (USD Million)
    • 7.1.3 North America Intelligent virtual assistant market, by technology, 2016 - 2027 (USD Million)
    • 7.1.4 North America Intelligent virtual assistant market, by application, 2016 - 2027 (USD Million)
    • 7.1.5 U.S.
      • 7.1.5.1 U.S. Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.1.5.2 U.S. Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.1.5.3 U.S. Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.1.6 Canada
      • 7.1.6.1 Canada Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.1.6.2 Canada Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.1.6.3 Canada Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
  • 7.2 Europe
    • 7.2.1 Europe Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
    • 7.2.2 Europe Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
    • 7.2.3 Europe Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
    • 7.2.4 Europe Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.2.5 U.K.
      • 7.2.5.1 U.K. Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.2.5.2 U.K. Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.2.5.3 U.K. Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.2.6 Germany
      • 7.2.6.1 Germany Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.2.6.2 Germany Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.2.6.3 Germany Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
  • 7.3 Asia Pacific
    • 7.3.1 Asia Pacific Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
    • 7.3.2 Asia Pacific Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
    • 7.3.3 Asia Pacific Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
    • 7.3.4 Asia Pacific Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.3.5 China
      • 7.3.5.1 China Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.3.5.2 China Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.3.5.3 China Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.3.6 India
      • 7.3.6.1 India Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.3.6.2 India Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.3.6.3 India Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.3.7 Japan
      • 7.3.7.1 Japan Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.3.7.2 Japan Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.3.7.3 Japan Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
  • 7.4 Latin America
    • 7.4.1 Latin America Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
    • 7.4.2 Latin America Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
    • 7.4.3 Latin America Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
    • 7.4.4 Latin America Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
    • 7.4.5 Brazil
      • 7.4.5.1 Brazil Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.4.5.2 Brazil Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.4.5.3 Brazil Intelligent virtual assistant market by application, 22016 - 2027 (USD Million)
    • 7.4.6 Mexico
      • 7.4.6.1 Mexico Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
      • 7.4.6.2 Mexico Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
      • 7.4.6.3 Mexico Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)
  • 7.5 Middle East and Africa
    • 7.5.1 Middle East and Africa Intelligent virtual assistant market, by country, 2016 - 2027 (USD Million)
    • 7.5.2 Middle East and Africa Intelligent virtual assistant market by product, 2016 - 2027 (USD Million)
    • 7.5.3 Middle East and Africa Intelligent virtual assistant market by technology, 2016 - 2027 (USD Million)
    • 7.5.4 Middle East and Africa Intelligent virtual assistant market by application, 2016 - 2027 (USD Million)

Chapter 8 COMPANY PROFILES

  • 8.1 [24]7 Customer Inc.
    • 8.1.1 Company overview
    • 8.1.2 Financial performance
    • 8.1.3 Product benchmarking
    • 8.1.4 Strategic initiatives
  • 8.2 Amazon.com, Inc.
    • 8.2.1 Company overview
    • 8.2.2 Financial performance
    • 8.2.3 Product benchmarking
    • 8.2.4 Strategic initiatives
  • 8.3 Apple Inc.
    • 8.3.1 Company overview
    • 8.3.2 Financial performance
    • 8.3.3 Product benchmarking
    • 8.3.4 Strategic initiatives
  • 8.4 Baidu, Inc.
    • 8.4.1 Company overview
    • 8.4.2 Financial performance
    • 8.4.3 Product benchmarking
    • 8.4.4 Strategic initiatives
  • 8.5 Clara Labs
    • 8.5.1 Company overview
    • 8.5.2 Financial performance
    • 8.5.3 Product benchmarking
    • 8.5.4 Strategic initiatives
  • 8.6 CSS Corp.
    • 8.6.1 Company overview
    • 8.6.2 Financial performance
    • 8.6.3 Product benchmarking
    • 8.6.4 Strategic initiatives
  • 8.7 Creative Virtual
    • 8.7.1 Company overview
    • 8.7.2 Financial performance
    • 8.7.3 Product benchmarking
    • 8.7.4 Strategic initiatives
  • 8.8 CodeBaby Corporation
    • 8.8.1 Company overview
    • 8.8.2 Financial performance
    • 8.8.3 Product benchmarking
    • 8.8.4 Strategic initiatives
  • 8.9 eGain Corporation
    • 8.9.1 Company overview
    • 8.9.2 Financial performance
    • 8.9.3 Product benchmarking
    • 8.9.4 Strategic initiatives
  • 8.10 Google Inc.
    • 8.10.1 Company overview
    • 8.10.2 Financial performance
    • 8.10.3 Product benchmarking
    • 8.10.4 Strategic initiatives
  • 8.11 IBM Corporation
    • 8.11.1 Company overview
    • 8.11.2 Financial performance
    • 8.11.3 Product benchmarking
    • 8.11.4 Strategic initiatives
  • 8.12 Kognito
    • 8.12.1 Company overview
    • 8.12.2 Financial performance
    • 8.12.3 Product benchmarking
    • 8.12.4 Strategic initiatives
  • 8.13 Microsoft Corporation
    • 8.13.1 Company overview
    • 8.13.2 Financial performance
    • 8.13.3 Product benchmarking
    • 8.13.4 Strategic initiatives
  • 8.14 MedRespond
    • 8.14.1 Company overview
    • 8.14.2 Financial performance
    • 8.14.3 Product benchmarking
    • 8.14.4 Strategic initiatives
  • 8.15 Next IT Corp.
    • 8.15.1 Company overview
    • 8.15.2 Financial performance
    • 8.15.3 Product benchmarking
    • 8.15.4 Strategic initiatives
  • 8.16 Nuance Communications, Inc.
    • 8.16.1 Company overview
    • 8.16.2 Financial performance
    • 8.16.3 Product benchmarking
    • 8.16.4 Strategic initiatives
  • 8.17 Oracle Corporation
    • 8.17.1 Company overview
    • 8.17.2 Financial performance
    • 8.17.3 Product benchmarking
    • 8.17.4 Strategic initiatives
  • 8.18 True Image Interactive, Inc.
    • 8.18.1 Company overview
    • 8.18.2 Financial performance
    • 8.18.3 Product benchmarking
    • 8.18.4 Strategic initiatives
  • 8.19 Verint
    • 8.19.1 Company overview
    • 8.19.2 Financial performance
    • 8.19.3 Product benchmarking
    • 8.19.4 Strategic initiatives
  • 8.20 Welltok, Inc.
    • 8.20.1 Company overview
    • 8.20.2 Financial performance
    • 8.20.3 Product benchmarking
    • 8.20.4 Strategic initiatives