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市場調査レポート

ソーシャルCRMの世界市場

Social Customer Relationship Management (CRM)

発行 Global Industry Analysts, Inc. 商品コード 909047
出版日 ページ情報 英文 136 Pages
納期: 即日から翌営業日
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ソーシャルCRMの世界市場 Social Customer Relationship Management (CRM)
出版日: 2019年10月01日 ページ情報: 英文 136 Pages
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概要

当レポートでは、世界のソーシャルCRM市場について調査分析し、市場概要、主要企業、市場動向・促進要因、世界市場の見通し、地域別市場の分析、競合情勢について、体系的な情報を提供しています。

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
    • 世界の競合企業の市場シェア
  • 主要企業
  • 市場動向・促進要因
  • 世界市場の見通し

第3章 市場分析

  • 地域別市場の分析
    • 米国
    • カナダ
    • 日本
    • 中国
    • 欧州
    • フランス
    • ドイツ
    • イタリア
    • 英国
    • その他の欧州
    • アジア太平洋地域
    • その他の世界の地域

第4章 競合

  • IBM CORPORATION
  • JIVE SOFTWARE, INC.
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NETSUITE
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • SAP SE
  • SALESFORCE.COM
  • SUGARCRM

第5章 関連調査

目次
Product Code: MCP14883

Social Customer Relationship Management (CRM) market worldwide is projected to grow by US$177.3 Billion, driven by a compounded growth of 49.9%. Social Monitoring, one of the segments analyzed and sized in this study, displays the potential to grow at over 53%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$51.6 Billion by the year 2025, Social Monitoring will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 55.6% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$4.5 Billion to the region's size and clout in the next 5 to 6 years. Over US$8.1 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Social Monitoring will reach a market size of US$4.3 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 47.4% over the next couple of years and add approximately US$28.2 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, IBM Corporation; Jive Software, Inc.; Lithium Technologies, LLC; Microsoft Corporation; NetSuite, Inc.; Oracle Corporation; Pegasystems, Inc.; Salesforce.com, Inc.; SAP SE; SugarCRM, Inc.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Global Competitor Market Shares
  • Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Social Customer Relationship Management (CRM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 2: Social Customer Relationship Management (CRM) Market Share Shift across Key Geographies Worldwide: 2019 VS 2025
  • TABLE 3: Hosted (Deployment) Market Opportunity Analysis Worldwide in US$ Million by Region/Country: 2018 to 2025
  • TABLE 4: Hosted (Deployment) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025
  • TABLE 5: On Premise (Deployment) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 6: On Premise (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025
  • TABLE 7: Social Monitoring (Solution) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 8: Social Monitoring (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025
  • TABLE 9: Social Listening (Solution) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025
  • TABLE 10: Social Listening (Solution) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025
  • TABLE 11: Social Mapping (Solution) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025
  • TABLE 12: Social Mapping (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025
  • TABLE 13: Social Measurements (Solution) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025
  • TABLE 14: Social Measurements (Solution) Market Share Breakdown by Region/Country: 2019 VS 2025
  • TABLE 15: Social Engagement (Solution) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 16: Social Engagement (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025
  • TABLE 17: Social Middleware (Solution) World Market Estimates and Forecasts in US$ Million by Region/Country: 2018 to 2025
  • TABLE 18: Social Middleware (Solution) Market Percentage Share Distribution by Region/Country: 2019 VS 2025
  • TABLE 19: Small and Medium Businesses (SMBS) (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 20: Small and Medium Businesses (SMBS) (End-Use) Market Share Breakdown by Region/Country: 2019 VS 2025
  • TABLE 21: Large Enterprises (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025
  • TABLE 22: Large Enterprises (End-Use) Share Breakdown Review by Region/Country: 2019 VS 2025

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 & 2025
    • TABLE 23: Social Customer Relationship Management (CRM) Market in US$ Million in the United States by Deployment: 2018-2025
    • TABLE 24: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 25: United States Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Solution: 2018 to 2025
    • TABLE 26: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025
    • TABLE 27: United States Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
    • TABLE 28: Social Customer Relationship Management (CRM) Market Share Breakdown in the United States by End-Use: 2019 VS 2025
  • CANADA
    • TABLE 29: Social Customer Relationship Management (CRM) Market Analysis in Canada in US$ Million by Deployment: 2018-2025
    • TABLE 30: Canadian Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 31: Canadian Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025
    • TABLE 32: Social Customer Relationship Management (CRM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2019 and 2025
    • TABLE 33: Canadian Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 34: Canadian Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025
  • JAPAN
    • TABLE 35: Japanese Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025
    • TABLE 36: Japanese Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025
    • TABLE 37: Japanese Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025
    • TABLE 38: Japanese Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025
    • TABLE 39: Japanese Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025
    • TABLE 40: Social Customer Relationship Management (CRM) Market Share Shift in Japan by End-Use: 2019 VS 2025
  • CHINA
    • TABLE 41: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in China in US$ Million by Deployment: 2018-2025
    • TABLE 42: Social Customer Relationship Management (CRM) Market in China: Percentage Share Analysis by Deployment for 2019 and 2025
    • TABLE 43: Chinese Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025
    • TABLE 44: Chinese Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025
    • TABLE 45: Chinese Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025
    • TABLE 46: Chinese Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025
  • EUROPE
    • Market Facts & Figures
    • European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025
    • TABLE 47: European Social Customer Relationship Management (CRM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025
    • TABLE 48: European Social Customer Relationship Management (CRM) Market Share Shift by Region/Country: 2019 VS 2025
    • TABLE 49: European Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025
    • TABLE 50: Social Customer Relationship Management (CRM) Market in Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025
    • TABLE 51: European Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025
    • TABLE 52: European Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025
    • TABLE 53: European Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 54: European Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025
  • FRANCE
    • TABLE 55: French Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025
    • TABLE 56: French Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 57: Social Customer Relationship Management (CRM) Market in France by Solution: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 58: French Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025
    • TABLE 59: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in France in US$ Million by End-Use: 2018-2025
    • TABLE 60: French Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025
  • GERMANY
    • TABLE 61: German Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by Deployment: 2018-2025
    • TABLE 62: German Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 63: Social Customer Relationship Management (CRM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Solution for the Period 2018-2025
    • TABLE 64: German Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025
    • TABLE 65: Social Customer Relationship Management (CRM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025
    • TABLE 66: Social Customer Relationship Management (CRM) Market Share Distribution in Germany by End-Use: 2019 VS 2025
  • ITALY
    • TABLE 67: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2018-2025
    • TABLE 68: Social Customer Relationship Management (CRM) Market in Italy: Percentage Share Analysis by Deployment for 2019 and 2025
    • TABLE 69: Italian Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025
    • TABLE 70: Italian Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025
    • TABLE 71: Italian Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025
    • TABLE 72: Italian Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025
  • UNITED KINGDOM
    • TABLE 73: United Kingdom Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025
    • TABLE 74: United Kingdom Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025
    • TABLE 75: United Kingdom Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025
    • TABLE 76: United Kingdom Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025
    • TABLE 77: United Kingdom Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025
    • TABLE 78: Social Customer Relationship Management (CRM) Market Share Shift in the United Kingdom by End-Use: 2019 VS 2025
  • REST OF EUROPE
    • TABLE 79: Rest of Europe Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025
    • TABLE 80: Social Customer Relationship Management (CRM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025
    • TABLE 81: Rest of Europe Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025
    • TABLE 82: Rest of Europe Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025
    • TABLE 83: Rest of Europe Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 84: Rest of Europe Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025
  • ASIA-PACIFIC
    • TABLE 85: Asia-Pacific Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025
    • TABLE 86: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 87: Social Customer Relationship Management (CRM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 88: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025
    • TABLE 89: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2018-2025
    • TABLE 90: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025
  • REST OF WORLD
    • TABLE 91: Social Customer Relationship Management (CRM) Market Analysis in Rest of World in US$ Million by Deployment: 2018-2025
    • TABLE 92: Rest of World Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025
    • TABLE 93: Rest of World Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025
    • TABLE 94: Social Customer Relationship Management (CRM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2019 and 2025
    • TABLE 95: Rest of World Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 96: Rest of World Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025

IV. COMPETITION

  • IBM CORPORATION
  • JIVE SOFTWARE, INC.
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NETSUITE
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • SAP SE
  • SALESFORCE.COM
  • SUGARCRM

V. CURATED RESEARCH