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表紙:ソーシャルCRMの世界市場
市場調査レポート
商品コード
909047

ソーシャルCRMの世界市場

Social Customer Relationship Management (CRM)

出版日: | 発行: Global Industry Analysts, Inc. | ページ情報: 英文 178 Pages | 納期: 即日から翌営業日

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ソーシャルCRMの世界市場
出版日: 2021年04月01日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 178 Pages
納期: 即日から翌営業日
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  • 概要
  • 目次
概要

当レポートでは、世界のソーシャルCRM市場について調査分析し、市場概要、主要企業、市場動向・促進要因、世界市場の見通し、地域別市場の分析、競合情勢について、体系的な情報を提供しています。

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向・促進要因
  • 世界市場の見通し

第3章 市場分析

  • 地域別市場の分析
    • 米国
    • カナダ
    • 日本
    • 中国
    • 欧州
    • フランス
    • ドイツ
    • イタリア
    • 英国
    • その他の欧州
    • アジア太平洋地域
    • その他の世界の地域

第4章 競合

  • IBM CORPORATION
  • JIVE SOFTWARE, INC.
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NETSUITE
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • SAP SE
  • SALESFORCE.COM
  • SUGARCRM

第5章 関連調査

目次
Product Code: MCP14883

Abstract:

Global Social Customer Relationship Management (CRM) Market to Reach $244.4 Billion by 2027

Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion in the year 2020, is projected to reach a revised size of US$244.4 Billion by 2027, growing at a CAGR of 46.6% over the analysis period 2020-2027. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.

The U.S. Market is Estimated at $5.1 Billion, While China is Forecast to Grow at 43.8% CAGR

The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$5.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$38 Billion by the year 2027 trailing a CAGR of 43.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.

Social Mapping Segment to Record 42.1% CAGR

In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion in the year 2020 will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$30 Billion by the year 2027.

Select Competitors (Total 44 Featured) -

  • IBM Corporation
  • Jive Software, Inc.
  • Lithium Technologies, LLC
  • Microsoft Corporation
  • NetSuite, Inc.
  • Oracle Corporation
  • Pegasystems, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • SugarCRM, Inc.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Impact of Covid-19 and a Looming Global Recession
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 2: World 7-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
    • TABLE 3: World Current & Future Analysis for Social Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 4: World 7-Year Perspective for Social Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 5: World Current & Future Analysis for Social Listening by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 6: World 7-Year Perspective for Social Listening by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 7: World Current & Future Analysis for Social Mapping by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 8: World 7-Year Perspective for Social Mapping by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 9: World Current & Future Analysis for Social Measurements by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 10: World 7-Year Perspective for Social Measurements by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 11: World Current & Future Analysis for Social Engagement by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 12: World 7-Year Perspective for Social Engagement by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 13: World Current & Future Analysis for Social Middleware by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 14: World 7-Year Perspective for Social Middleware by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 15: World Current & Future Analysis for Hosted by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 16: World 7-Year Perspective for Hosted by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 17: World Current & Future Analysis for On Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 18: World 7-Year Perspective for On Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 19: World Current & Future Analysis for Small and Medium Businesses (SMBS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 20: World 7-Year Perspective for Small and Medium Businesses (SMBS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 21: World Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 22: World 7-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027

III. MARKET ANALYSIS

  • UNITED STATES
    • TABLE 23: USA Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 24: USA 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 25: USA Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 26: USA 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 27: USA Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 28: USA 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • CANADA
    • TABLE 29: Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 30: Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 31: Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 32: Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 33: Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 34: Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • JAPAN
    • TABLE 35: Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 36: Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 37: Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 38: Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 39: Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 40: Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • CHINA
    • TABLE 41: China Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 42: China 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 43: China Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 44: China 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 45: China Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 46: China 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • EUROPE
    • TABLE 47: Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 48: Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
    • TABLE 49: Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 50: Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 51: Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 52: Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 53: Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 54: Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • FRANCE
    • TABLE 55: France Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 56: France 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 57: France Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 58: France 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 59: France Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 60: France 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • GERMANY
    • TABLE 61: Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 62: Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 63: Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 64: Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 65: Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 66: Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • ITALY
    • TABLE 67: Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 68: Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 69: Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 70: Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 71: Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 72: Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • UNITED KINGDOM
    • TABLE 73: UK Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 74: UK 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 75: UK Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 76: UK 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 77: UK Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 78: UK 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • REST OF EUROPE
    • TABLE 79: Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 80: Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 81: Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 82: Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 83: Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 84: Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • ASIA-PACIFIC
    • TABLE 85: Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 86: Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 87: Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 88: Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 89: Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 90: Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027
  • REST OF WORLD
    • TABLE 91: Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 92: Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027
    • TABLE 93: Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 94: Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027
    • TABLE 95: Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 96: Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027

IV. COMPETITION

  • Total Companies Profiled: 44
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