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市場調査レポート

カスタマーエンゲージメントソリューションの世界市場

Customer Engagement Solutions

発行 Global Industry Analysts, Inc. 商品コード 901958
出版日 ページ情報 英文 119 Pages
納期: 即日から翌営業日
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カスタマーエンゲージメントソリューションの世界市場 Customer Engagement Solutions
出版日: 2019年10月01日 ページ情報: 英文 119 Pages
概要

当レポートでは、世界のカスタマーエンゲージメントソリューションの市場を調査し、市場の定義と概要、市場成長への各種影響因子の分析、競合企業と市場シェア、世界および地域・主要国別の市場規模の推移と予測、各種区分別の内訳、主要企業のプロファイルなどをまとめています。

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
    • 世界の企業シェア
    • 企業シェアシナリオ
    • 企業シェア実績・予測:コンポーネント別
    • ソリューション
    • サービス
  • 主要企業
  • 市場動向・成長推進因子
  • 世界市場の展望:市場規模・市場シェアの推移・予測
    • コンポーネント別
    • 産業別
    • 銀行・金融サービス・保険 (銀行・金融サービス・保険)
    • 通信
    • 小売・消費財
    • その他

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
    • フランス
    • ドイツ
    • イタリア
    • 英国
    • その他
  • アジア太平洋
  • その他

第4章 競合企業

  • ASPECT SOFTWARE
  • AVAYA
  • BPMONLINE
  • CRMNEXT
  • CALABRIO
  • EGAIN CORPORATION
  • EPTICA
  • FRESHWORKS
  • GENESYS
  • IBM CORPORATION
  • IFS-MPLSYSTEMS
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NICE SYSTEMS
  • NUANCE COMMUNICATIONS
  • OPENTEXT CORPORATION
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • PITNEY BOWES
  • SAP SE
  • SALESFORCE.COM
  • SERVICENOW, INC.
  • SUGARCRM
  • VERINT SYSTEMS
  • ZENDESK, INC.

第5章 調査資料

目次
Product Code: MCP11401

Customer Engagement Solutions market worldwide is projected to grow by US$13.3 Billion, driven by a compounded growth of 10.2%. Solutions, one of the segments analyzed and sized in this study, displays the potential to grow at over 10.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$22.3 Billion by the year 2025, Solutions will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 11.7% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$589.1 Million to the region's size and clout in the next 5 to 6 years. Over US$617.7 Million worth of projected demand in the region will come from Rest of Europe markets. In Japan, Solutions will reach a market size of US$1.6 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 9.7% over the next couple of years and add approximately US$2.2 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, Aspect Software, Inc.; Avaya, Inc.; Bpmonline; Calabrio, Inc.; Crmnext; eGain Corporation; Eptica; Freshworks Inc.; Genesys; IBM Corporation; Ifs-Mplsystems; Lithium Technologies, LLC.; Microsoft Corporation; NICE Systems Ltd.; Nuance Communications, Inc.; OpenText Corporation; Oracle Corporation; Pegasystems, Inc.; Pitney Bowes, Inc.; Salesforce.com, Inc.; SAP SE; ServiceNow, Inc.; SugarCRM, Inc.; Verint Systems, Inc.; Zendesk, Inc.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • A Prelude into Customer Engagement Solutions
  • Customer Engagement Solutions Market to Grow Steadily
  • BFSI Vertical to Lead the Market
  • Global Competitor Market Shares
  • Customer Engagement Solutions Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

  • An Overview of Leading Players
  • Increasing Partnerships among Leading Players to Bolster Market Demand

3. MARKET TRENDS & DRIVERS

  • Increase in Adoption of Tablets and Smartphones to Drive Market Demand
  • Total Number of Tablets and Smartphones Devices (In Billions) Worldwide: 2017-2022
  • Increased Use of M-Commerce and E-Commerce Platforms to Spearhead Market Demand
  • Worldwide M-Commerce Transactions Value(in Million USD): 2014-2019
  • New Product Introductions to Drive Market Demand
  • Innovations to Support Market Growth
  • Increase in Deployment of Customer Engagement Solution across Multiple Industries to Minimize Customer Churn Rate
  • Introduction of Various Strategies to Spearhead Demand for Customer Engagement Market
  • Increase in Adoption of Mobile based Customer Engagement Solutions across the Retail Sector to Drive Market Demand
  • Things to Avoid While Adopting Customer Engagement Strategies
  • Top Technological Trends in Customer Engagement
  • Increase in Adoption of Omni Channel Customer Engagement Solution for Delivering Enhanced Performance to Drive Market Demand
  • Increased Investments in the Field of Artificial Intelligence (AI) to Offer Market Opportunities
  • AI Related Funding for Start-ups: 2013-2017

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Customer Engagement Solutions Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 2: Customer Engagement Solutions Market Share Shift across Key Geographies Worldwide: 2019 VS 2025
  • TABLE 3: Solutions (Component) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 4: Solutions (Component) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025
  • TABLE 5: Services (Component) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025
  • TABLE 6: Services (Component) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025
  • TABLE 7: BFSI (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 8: BFSI (Vertical) Market Share Breakdown by Region/Country: 2019 VS 2025
  • TABLE 9: Telecommunication (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025
  • TABLE 10: Telecommunication (Vertical) Share Breakdown Review by Region/Country: 2019 VS 2025
  • TABLE 11: Retail & Consumer Goods (Vertical) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 12: Retail & Consumer Goods (Vertical) Distribution of Global Sales by Region/Country: 2019 VS 2025
  • TABLE 13: Other Verticals (Vertical) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2018 through 2025
  • TABLE 14: Other Verticals (Vertical) Global Market Share Distribution by Region/Country for 2019 and 2025

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Customer Engagement Solutions Market Share (in %) by Company: 2019 & 2025
    • TABLE 15: United States Customer Engagement Solutions Market Estimates and Projections in US$ Million by Component: 2018 to 2025
    • TABLE 16: United States Customer Engagement Solutions Market Share Breakdown by Component: 2019 VS 2025
    • TABLE 17: United States Customer Engagement Solutions Latent Demand Forecasts in US$ Million by Vertical: 2018 to 2025
    • TABLE 18: Customer Engagement Solutions Market Share Breakdown in the United States by Vertical: 2019 VS 2025
  • CANADA
    • TABLE 19: Canadian Customer Engagement Solutions Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025
    • TABLE 20: Customer Engagement Solutions Market in Canada: Percentage Share Breakdown of Sales by Component for 2019 and 2025
    • TABLE 21: Canadian Customer Engagement Solutions Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025
    • TABLE 22: Canadian Customer Engagement Solutions Market Share Analysis by Vertical: 2019 VS 2025
  • JAPAN
    • TABLE 23: Japanese Market for Customer Engagement Solutions: Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025
    • TABLE 24: Japanese Customer Engagement Solutions Market Share Analysis by Component: 2019 VS 2025
    • TABLE 25: Japanese Demand Estimates and Forecasts for Customer Engagement Solutions in US$ Million by Vertical: 2018 to 2025
    • TABLE 26: Customer Engagement Solutions Market Share Shift in Japan by Vertical: 2019 VS 2025
  • CHINA
    • TABLE 27: Chinese Customer Engagement Solutions Market Growth Prospects in US$ Million by Component for the Period 2018-2025
    • TABLE 28: Chinese Customer Engagement Solutions Market by Component: Percentage Breakdown of Sales for 2019 and 2025
    • TABLE 29: Chinese Demand for Customer Engagement Solutions in US$ Million by Vertical: 2018 to 2025
    • TABLE 30: Chinese Customer Engagement Solutions Market Share Breakdown by Vertical: 2019 VS 2025
  • EUROPE
    • Market Facts & Figures
    • European Customer Engagement Solutions Market: Competitor Market Share Scenario (in %) for 2019 & 2025
    • TABLE 31: European Customer Engagement Solutions Market Demand Scenario in US$ Million by Region/Country: 2018-2025
    • TABLE 32: European Customer Engagement Solutions Market Share Shift by Region/Country: 2019 VS 2025
    • TABLE 33: European Customer Engagement Solutions Market Estimates and Forecasts in US$ Million by Component: 2018-2025
    • TABLE 34: European Customer Engagement Solutions Market Share Breakdown by Component: 2019 VS 2025
    • TABLE 35: European Customer Engagement Solutions Addressable Market Opportunity in US$ Million by Vertical: 2018-2025
    • TABLE 36: European Customer Engagement Solutions Market Share Analysis by Vertical: 2019 VS 2025
  • FRANCE
    • TABLE 37: Customer Engagement Solutions Market in France by Component: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 38: French Customer Engagement Solutions Market Share Analysis by Component: 2019 VS 2025
    • TABLE 39: Customer Engagement Solutions Quantitative Demand Analysis in France in US$ Million by Vertical: 2018-2025
    • TABLE 40: French Customer Engagement Solutions Market Share Analysis: A 7-Year Perspective by Vertical for 2019 and 2025
  • GERMANY
    • TABLE 41: Customer Engagement Solutions Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Component for the Period 2018-2025
    • TABLE 42: German Customer Engagement Solutions Market Share Breakdown by Component: 2019 VS 2025
    • TABLE 43: Customer Engagement Solutions Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Vertical for the Period 2018-2025
    • TABLE 44: Customer Engagement Solutions Market Share Distribution in Germany by Vertical: 2019 VS 2025
  • ITALY
    • TABLE 45: Italian Customer Engagement Solutions Market Growth Prospects in US$ Million by Component for the Period 2018-2025
    • TABLE 46: Italian Customer Engagement Solutions Market by Component: Percentage Breakdown of Sales for 2019 and 2025
    • TABLE 47: Italian Demand for Customer Engagement Solutions in US$ Million by Vertical: 2018 to 2025
    • TABLE 48: Italian Customer Engagement Solutions Market Share Breakdown by Vertical: 2019 VS 2025
  • UNITED KINGDOM
    • TABLE 49: United Kingdom Market for Customer Engagement Solutions: Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025
    • TABLE 50: United Kingdom Customer Engagement Solutions Market Share Analysis by Component: 2019 VS 2025
    • TABLE 51: United Kingdom Demand Estimates and Forecasts for Customer Engagement Solutions in US$ Million by Vertical: 2018 to 2025
    • TABLE 52: Customer Engagement Solutions Market Share Shift in the United Kingdom by Vertical: 2019 VS 2025
  • REST OF EUROPE
    • TABLE 53: Rest of Europe Customer Engagement Solutions Market Estimates and Forecasts in US$ Million by Component: 2018-2025
    • TABLE 54: Rest of Europe Customer Engagement Solutions Market Share Breakdown by Component: 2019 VS 2025
    • TABLE 55: Rest of Europe Customer Engagement Solutions Addressable Market Opportunity in US$ Million by Vertical: 2018-2025
    • TABLE 56: Rest of Europe Customer Engagement Solutions Market Share Analysis by Vertical: 2019 VS 2025
  • ASIA-PACIFIC
    • TABLE 57: Customer Engagement Solutions Market in Asia-Pacific by Component: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 58: Asia-Pacific Customer Engagement Solutions Market Share Analysis by Component: 2019 VS 2025
    • TABLE 59: Customer Engagement Solutions Quantitative Demand Analysis in Asia-Pacific in US$ Million by Vertical: 2018-2025
    • TABLE 60: Asia-Pacific Customer Engagement Solutions Market Share Analysis: A 7-Year Perspective by Vertical for 2019 and 2025
  • REST OF WORLD
    • TABLE 61: Rest of World Customer Engagement Solutions Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025
    • TABLE 62: Customer Engagement Solutions Market in Rest of World: Percentage Share Breakdown of Sales by Component for 2019 and 2025
    • TABLE 63: Rest of World Customer Engagement Solutions Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025
    • TABLE 64: Rest of World Customer Engagement Solutions Market Share Analysis by Vertical: 2019 VS 2025

IV. COMPETITION

  • ASPECT SOFTWARE
  • AVAYA
  • BPMONLINE
  • CRMNEXT
  • CALABRIO
  • EGAIN CORPORATION
  • EPTICA
  • FRESHWORKS
  • GENESYS
  • IBM CORPORATION
  • IFS-MPLSYSTEMS
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NICE SYSTEMS
  • NUANCE COMMUNICATIONS
  • OPENTEXT CORPORATION
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • PITNEY BOWES
  • SAP SE
  • SALESFORCE.COM
  • SERVICENOW, INC.
  • SUGARCRM
  • VERINT SYSTEMS
  • ZENDESK, INC.

V. CURATED RESEARCH

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