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901918

コンタクトセンター用アナリティクスの世界市場

Contact Center Analytics

出版日: | 発行: Global Industry Analysts, Inc. | ページ情報: 英文 146 Pages | 納期: 即日から翌営業日

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コンタクトセンター用アナリティクスの世界市場
出版日: 2020年07月01日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 146 Pages
納期: 即日から翌営業日
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  • 全表示
  • 概要
  • 目次
概要

当レポートでは、世界のコンタクトセンター向け解析機能の市場について分析し、全体的な市場規模の動向見通しや、主な市場促進・抑制要因、用途別・展開方式別および企業別の市場シェア動向 (今後7年間分)、今後の市場成長の方向性、各地域・主要国の市場の詳細動向などを調査すると共に、主要企業のプロファイルなどの情報を取りまとめてお届けいたします。

第1章 分析手法

第2章 エグゼクティブ・サマリー

  • 市場概要
    • 企業別の市場シェア構造 (予測値)
  • 代表的企業の分析
  • 市場の動向と促進要因
  • 世界市場の将来展望
    • 市場規模・シェアの動向見通し:地域別/国別
    • 用途別 (ログ管理、リスク・コンプライアンス管理、リアルタイム監視・報告、顧客体験管理など)
    • 展開方式別 (オンデマンド方式、オンプレミス方式)
      • 市場規模 (今後7年間分)
      • 市場シェア:企業別 (今後7年間分)

第3章 市場分析

  • 地域別の市場分析
  • 米国
    • 市場の基本データ
    • 企業別市場シェア
    • コンタクトセンター用アナリティクスの市場規模 (予測値)
    • 用途別の市場規模 (予測値)
    • 展開方式別の市場規模 (予測値)
  • カナダ
  • 日本
  • 中国
  • 欧州 (フランス、ドイツ、イタリア、英国など)
  • アジア太平洋地域
  • 他の国々 (RoW)

第4章 企業

  • 8X8
  • CALLMINER
  • CISCO SYSTEMS
  • ENGHOUSE INTERACTIVE
  • FIVE9
  • GENESYS TELECOMMUNICATIONS LABORATORIES
  • MITEL NETWORKS CORPORATION
  • NICE
  • ORACLE CORPORATION
  • SAP SE
  • SERVION GLOBAL SOLUTIONS
  • VERINT SYSTEMS

第5章 関連分析

目次
Product Code: MCP11294

Global Contact Center Analytics Market to Reach $2.6 Billion by 2027

Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027. On-Demand, one of the segments analyzed in the report, is projected to record 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $285.1 Million, While China is Forecast to Grow at 14.8% CAGR

The Contact Center Analytics market in the U.S. is estimated at US$285.1 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$456 Million by the year 2027 trailing a CAGR of 14.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.We bring years of research experience to this 8th edition of our report. The 146-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • x, Inc.
  • CallMiner, Inc.
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Ltd.
  • Mitel Networks Corporation
  • NICE Ltd.
  • Oracle Corporation
  • SAP SE
  • Servion Global Solutions
  • Verint Systems, Inc.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Global Competitor Market Shares
  • Contact Center Analytics Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
  • Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Contact Center Analytics Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 2: Contact Center Analytics Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
  • TABLE 3: On-Demand (Deployment) World Market by Region/Country in US$ Thousand: 2020 to 2027
  • TABLE 4: On-Demand (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
  • TABLE 5: On-Premises (Deployment) Potential Growth Markets Worldwide in US$ Thousand: 2020 to 2027
  • TABLE 6: On-Premises (Deployment) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
  • TABLE 7: Log Management (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 8: Log Management (Application) Market Share Breakdown by Region/Country: 2020 VS 2027
  • TABLE 9: Risk and Compliance Management (Application) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027
  • TABLE 10: Risk and Compliance Management (Application) Share Breakdown Review by Region/Country: 2020 VS 2027
  • TABLE 11: Real-Time Monitoring and Reporting (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 12: Real-Time Monitoring and Reporting (Application) Distribution of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 13: Workforce Management (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
  • TABLE 14: Workforce Management (Application) Global Market Share Distribution by Region/Country for 2020 and 2027
  • TABLE 15: Customer Experience Management (Application) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
  • TABLE 16: Customer Experience Management (Application) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 17: Other Applications (Application) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027
  • TABLE 18: Other Applications (Application) Market Share Shift across Key Geographies: 2020 VS 2027

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Contact Center Analytics Market Share (in %) by Company: 2019 & 2025
    • Market Analytics
    • TABLE 19: Contact Center Analytics Market in US$ Thousand in the United States by Deployment: 2020-2027
    • TABLE 20: United States Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 21: United States Contact Center Analytics Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027
    • TABLE 22: Contact Center Analytics Market Share Breakdown in the United States by Application: 2020 VS 2027
  • CANADA
    • TABLE 23: Contact Center Analytics Market Analysis in Canada in US$ Thousand by Deployment: 2020-2027
    • TABLE 24: Canadian Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 25: Canadian Contact Center Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
    • TABLE 26: Canadian Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • JAPAN
    • TABLE 27: Japanese Medium & Long-Term Outlook for Contact Center Analytics Market in US$ Thousand by Deployment: 2020-2027
    • TABLE 28: Japanese Contact Center Analytics Market Percentage Share Distribution by Deployment: 2020 VS 2027
    • TABLE 29: Japanese Demand Estimates and Forecasts for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 30: Contact Center Analytics Market Share Shift in Japan by Application: 2020 VS 2027
  • CHINA
    • TABLE 31: Contact Center Analytics Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2020-2027
    • TABLE 32: Contact Center Analytics Market in China: Percentage Share Analysis by Deployment for 2020 and 2027
    • TABLE 33: Chinese Demand for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 34: Chinese Contact Center Analytics Market Share Breakdown by Application: 2020 VS 2027
  • EUROPE
    • Market Facts & Figures
    • European Contact Center Analytics Market: Competitor Market Share Scenario (in %) for 2019 & 2025
    • Market Analytics
    • TABLE 35: European Contact Center Analytics Market Demand Scenario in US$ Thousand by Region/Country: 2018-2025
    • TABLE 36: European Contact Center Analytics Market Share Shift by Region/Country: 2020 VS 2027
    • TABLE 37: European Contact Center Analytics Market Assessment in US$ Thousand by Deployment: 2020-2027
    • TABLE 38: Contact Center Analytics Market in Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
    • TABLE 39: European Contact Center Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
    • TABLE 40: European Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • FRANCE
    • TABLE 41: French Contact Center Analytics Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
    • TABLE 42: French Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 43: Contact Center Analytics Quantitative Demand Analysis in France in US$ Thousand by Application: 2020-2027
    • TABLE 44: French Contact Center Analytics Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027
  • GERMANY
    • TABLE 45: German Contact Center Analytics Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027
    • TABLE 46: German Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 47: Contact Center Analytics Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027
    • TABLE 48: Contact Center Analytics Market Share Distribution in Germany by Application: 2020 VS 2027
  • ITALY
    • TABLE 49: Contact Center Analytics Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2020-2027
    • TABLE 50: Contact Center Analytics Market in Italy: Percentage Share Analysis by Deployment for 2020 and 2027
    • TABLE 51: Italian Demand for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 52: Italian Contact Center Analytics Market Share Breakdown by Application: 2020 VS 2027
  • UNITED KINGDOM
    • TABLE 53: United Kingdom Medium & Long-Term Outlook for Contact Center Analytics Market in US$ Thousand by Deployment: 2020-2027
    • TABLE 54: United Kingdom Contact Center Analytics Market Percentage Share Distribution by Deployment: 2020 VS 2027
    • TABLE 55: United Kingdom Demand Estimates and Forecasts for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 56: Contact Center Analytics Market Share Shift in the United Kingdom by Application: 2020 VS 2027
  • REST OF EUROPE
    • TABLE 57: Rest of Europe Contact Center Analytics Market Assessment in US$ Thousand by Deployment: 2020-2027
    • TABLE 58: Contact Center Analytics Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
    • TABLE 59: Rest of Europe Contact Center Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
    • TABLE 60: Rest of Europe Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • ASIA-PACIFIC
    • TABLE 61: Asia-Pacific Contact Center Analytics Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
    • TABLE 62: Asia-Pacific Contact Center Analytics Historic Market Analysis in US$ Thousand by Deployment: 2020 VS 2027
    • TABLE 63: Contact Center Analytics Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Application: 2020-2027
    • TABLE 64: Asia-Pacific Contact Center Analytics Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027
  • REST OF WORLD
    • TABLE 65: Contact Center Analytics Market Analysis in Rest of World in US$ Thousand by Deployment: 2020-2027
    • TABLE 66: Rest of World Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 67: Rest of World Contact Center Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
    • TABLE 68: Rest of World Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027

IV. COMPETITION

  • Total Companies Profiled: 42
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