市場調査レポート

エンタープライズソーシャルネットワーキング (ESN) の世界市場

Enterprise Social Networking (ESN)

発行 Global Industry Analysts, Inc. 商品コード 339793
出版日 ページ情報 英文 223 Pages
納期: 即日から翌営業日
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エンタープライズソーシャルネットワーキング (ESN) の世界市場 Enterprise Social Networking (ESN)
出版日: 2015年07月01日 ページ情報: 英文 223 Pages
概要

当レポートでは、エンタープライズソーシャルネットワーキング (ESN) の世界市場を取り上げ、コミュニティー、ソーシャルネットワーク、コラボラティブプラットフォーム (連携基盤)、その他の部門別の分析、ならびに米国、カナダ、日本、欧州、アジア太平洋、中東・アフリカ、およびラテンアメリカなど、地域ごとの個別分析を行い、2013年から2020年に至る各年の実績/推定および予測を提供するとともに、主要企業およびニッチ企業79社のプロファイルをまとめています。

第1章 イントロダクション、調査方法、製品定義

  • 調査の信頼性とレポートの制約
  • 免責事項
  • データの解釈とレポート作成レベル
    • 定量技法および分析法
  • 製品の定義と調査範囲
    • コミュニティー
    • ソーシャルネットワーク
    • コラボラティブプラットフォーム (連携基盤)
    • その他

第2章 エグゼクティブサマリー

  • 産業概要
    • 「ソーシャルな繋がり」感がESN市場を促進
    • エンタープライズソーシャルネットワーキング (ESN) :市場展望
    • コミュニケーションとコラボレーション (協調) の恩恵がESNソリューションにとって極めて良い効果をもたらす環境を生み出す
    • 競合シナリオ
    • 完全なコラボラティブプラットフォームのベンダーが市場を主導
    • ベンダー各社は市場における存在感の拡大のため追加機能を加える
    • ESN市場では消費者向けソーシャルネットワーキング企業の浸透が進んでいる
  • 主な市場動向・市場成長促進要因
    • 確立されたエンタープライズモビリティー概念がESNソリューションにとっての巨大な機会を広げる
    • 主な統計データ
    • ESN市場はBYODモデルの導入が進む中「モバイルコンポーネント」に注力
    • 電子メールのイメージ後退はENS市場の成長にとって良い兆候
    • ESN市場において軌道に乗りつつあるクラウドモデル
    • 組織構造における変化の進行:ESNモデルにとっての強力なビジネスケース
    • 大規模エンタープライズとMNC (多国籍企業) :ESNの中心的顧客グループ
    • 大規模エンタープライズは顧客サービスおよびサポート部門においてESNを優先
    • 分散型・非集中型労働力の支援
    • 医療施設は通信を拡張するためにESNを導入
    • 非営利医療システムは人々の教育のためにソーシャルネットワーキングに頼る
    • 銀行エンタープライズは到達範囲を拡大するためにESNを優先
    • 保険会社はESNに注力
    • ホスピタリティーエンタープライズはゲストとの関係向上のためにESNに注力
    • 専門サービス企業は知識を広めるためにESNに頼る
    • 広告担当者は視聴者ベースを最大化するためにソーシャルネットワークの習熟を活用
    • 政府は公共キャンペーンの遂行のために「ソーシャル」業種に注力
    • ソーシャルメディアインテリジェンスおよびアナリティクス機能はさらにESNの範囲を拡大
  • 製品/技術概要
    • ESNが実現する通信の種類
    • 社内通信
    • 社外通信
    • ESNセグメント
    • コミュニティー
    • ソーシャルネットワーク
    • コラボラティブプラットフォーム
    • その他の要素
    • ESNの主な利点
    • シームレスな接続性
    • 優れた関与レベル
    • 俊敏性と速度の強化
    • 関係の発見
    • 知識の管理
    • 革新を促進
    • ESNの課題
    • 悪用
    • 従業員の関与不足
    • 倫理的・法的影響
  • 製品の発表/投入
  • 業界の最新動向
  • 主要な国際企業
  • 世界市場の展望

第3章 市場

  • 米国
  • カナダ
  • 日本
  • 欧州
    • フランス
    • ドイツ
    • イタリア
    • 英国
    • スペイン
    • ロシア
    • その他欧州
  • アジア太平洋
    • オーストラリア
    • 中国
    • インド
    • 韓国
    • その他アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ
    • ブラジル
    • その他ラテンアメリカ

第4章 競合情勢

目次
Product Code: MCP-7971

This report analyzes the worldwide markets for Enterprise Social Networking (ESN) in US$ Million. The Global market is further analyzed by the following Segments: Communities, Social Networking, Collaborative Platforms, and Others. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Middle East & Africa, and Latin America. Annual estimates and forecasts are provided for the period 2013 through 2020. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 79 companies including many key and niche players such as -

Atos SE
BroadVision Inc.
Cisco Systems, Inc.
Convo
Facebook, Inc.

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

  • Study Reliability and Reporting Limitations
  • Disclaimers
  • Data Interpretation & Reporting Level
    • Quantitative Techniques & Analytics
  • Product Definitions and Scope of Study
    • Communities
    • Social Networks
    • Collaborative Platforms
    • Others

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

  • 'Social Connectedness' Inclination Drives the ESN Market
  • Enterprise Social Networking (ESN): Market Outlook
  • Communication & Collaboration Benefits Create Highly Conducive Environment for ESN Solutions
  • Competitive Scenario
  • Full-Suite Collaborative Platform Vendors Dominate the Market
    • Table 1: Leading Players in the Global Enterprise Social Networking (ESN) Market (2014): Percentage Market Share Breakdown of Revenues for IBM, Jive Software, Microsoft, Salesforce.com, and Others (includes corresponding Graph/Chart)
    • Key ESN Offering from Different Vendors
  • Vendors Add Additional Features to Expand Market Presence
  • ESN Market Sees Growing Penetration of Consumer Social Networking Companies

2. NOTEWORTHY MARKET TRENDS & GROWTH DRIVERS

  • Established Enterprise Mobility Concept to Extend Huge Opportunities for ESN Solutions
  • Key Statistical Data:
    • Table 2: Global Workforce Population (2009 & 2014): Percentage Share Breakdown of Employees by Nature of Work (includes corresponding Graph/Chart)
    • Table 3: Global Mobile Workforce Population (2009 & 2014): Breakdown of Number of Mobile Employees in Million by Region/Country (includes corresponding Graph/Chart)
    • Table 4: Global Mobile Workforce Population (2014): Penetration of Mobile Employees by Region/Country (includes corresponding Graph/Chart)
  • ESN Market Emphasizes 'Mobile Component' Amid Thriving Uptake of BYOD Model
    • Key Factors Encouraging BYOD Trend among Enterprises - Ranked by Importance Attached by Enterprises
    • Select Mobile Apps Used in BYOD Environments: A Snapshot
  • Declining Image of E-mail Bodes Well for ENS Market Growth
  • Cloud Model Gaining Traction in ESN Landscape
  • Ongoing Changes in Organizational Structure - A Strong Business Case for ESN Model
  • Large Enterprises & MNCs: The Core Customer Group for ESN
  • Large Enterprises Prioritize ESN in Customer Service & Support Departments
  • Supporting Distributed & Decentralized Workforce
  • Healthcare Establishments Implement ESN to Augment Communication
  • Not-for-Profit Healthcare Systems Rely on Social Networking to Educate People
  • Banking Enterprises Prioritize ESN to Widen their Reach
  • Insurance Companies Put Focus on ESN
  • Hospitality Enterprises & Hotels Bet On ESN to Improve Guest Relations
  • Professional Services Firms Aim to Rely on ESN for Knowledge Propagation
  • Advertisers Seek to Leverage the Proficiency of Social Networks to Maximize Audience Base
  • Governments Focus on 'Social' Vertical to Implement Public Campaigns
  • Social Media Intelligence & Analytics Functionalities Further Boost Up the Scope of ESN

3. PRODUCT/TECHNOLOGY OVERVIEW

  • Types of Communication Enabled by ESN
  • Internal Communication
  • External Communication
  • ESN Segments
  • Communities
  • Social Networks
  • Collaborative Platforms
  • Other Elements
  • Key Benefits of ESN
  • Seamless Connectivity
  • Superior Engagement Levels
  • Enhancing Agility and Speed
  • Relationship Discovery
  • Knowledge Management
  • Spurs Innovation
  • Issues with ESNs
  • Misuse
  • Lack of Employee Participation
  • Ethical & Legal Implications

4. PRODUCT INTRODUCTIONS/LAUNCHES

  • Facebook Launches "Facebook At Work" ESN
  • Microsoft Upgrades Yammer with Deeper Integration Support for Office Online
  • Slack Technologies Adds emoji Reactions to Slack Collaboration Tool
  • Convo Unveils New Version Collaborative Messaging App for iOS and Android
  • Igloo Software Unveils Knowledge Base Feature on Igloo Support Site
  • Hootsuite Improves Content Library Platform
  • Incentive Launches Incentive Winter 2015
  • Microsoft Updates Yammer Enterprise Collaboration Platform
  • IBM Launches New Social Software
  • Consulus Rolls Out CastleUp
  • VMware Adds New Capabilities to Socialcast
  • Microsoft Integrates Translation Feature into Yammer
  • Socialtext Launches Socialtext 6.0
  • Aress Software Rolls Out Sociodesk Enterprise Social Networking Tool
  • ViewDo Labs® Unveils ViewPoint Enterprise
  • Zyncro Tech Launches its Enterprise Social Network Platform on Interoute CloudStore

5. RECENT INDUSTRY ACTIVITY

  • Slack Technologies Takes Over Screenhero
  • Matchfire Takes Over SimplySocial
  • Social Enterprise UK to Takeover Social Enterprise West Midlands
  • Sprinklr to Take Over Scup
  • Cisco Discontinues WebEx Social and Partners Jive Software
  • NewsGator Renames Itself as Sitrion
  • IBM Joins Hands with Twitter
  • Xavient Information Systems to Spin Off its Enterprise Application Division
  • BroadVision Inks Partnership Agreement with Agile Elephant
  • Alteryx Inks Global Partnership Agreement with DataSift
  • ZL Technologies Joins Hands with Hearsay Social®
  • ZL Technologies Teams Up with Socialware
  • Sprinklr Takes Over Dachis Group
  • Vocus and Cision Takes Over Visible Technologies
  • HootSuite Takes Over uberVu
  • SmartBoys Collaborates with Zyncro
  • Mindjet Merges with Spigit
  • NewsGator Takes Over Sitrion
  • TIBCO Software Partners with Huddle
  • ViewDo Labs® Includes BrightStarr in its Elite Partner Program
  • Actiance Expands Strategic Partnership with ZL Technologies
  • Box Expands Partnership with tibbr
  • BMC Software Takes Over KineticGlue Online Communities

6. FOCUS ON SELECT GLOBAL PLAYERS

  • Atos SE (France)
  • BroadVision Inc. (US)
  • Cisco Systems, Inc. (US)
  • Convo (US)
  • Facebook, Inc. (US)
  • Get Satisfaction (US)
  • Google, Inc. (US)
  • Igloo Software (Canada)
  • International Business Machines Corporation (IBM) (US)
  • Infor (US)
  • Jive Software, Inc. (US)
  • Microsoft Corp. (US)
  • Moxie Software, Inc. (US)
  • Mzinga, Inc. (US)
  • OpenText Corporation (Canada)
  • Oracle Corporation (US)
  • Salesforce.com, Inc. (US)
  • SAP SE (Germany)
  • Sitrion (US)
  • Slack Technologies, Inc. (US)
  • Socialcast (US)
  • Socialtext, Inc. (US)
  • Spigit (US)
  • TIBCO Software Inc. (US)
  • Twitter, Inc. (US)
  • Zimbra, Inc. (US)
  • Zyncro Tech (US)

7. GLOBAL MARKET PERSPECTIVE

    • Table 5: World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 6: World 8-Year Perspective for Enterprise Social Networking (ESN) by Geographic Region - Percentage Breakdown of Dollar Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)
    • Table 7: World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Segment - Communities, Social Networking, Collaborative Platforms, and Others Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 8: World 8-Year Perspective for Enterprise Social Networking (ESN) by Segment - Percentage Breakdown of Dollar Revenues for Communities, Social Networking, Collaborative Platforms, and Others Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

  • A. Market Analysis
    • The United States: Holding the Lion's Share of the ESN Market
    • Increased Inclination towards 'Social Networks' Encourages ESN Platforms
    • Enterprise Mobility & BYOD Augur Well for Market Growth
    • ESN Gaining Traction among US Healthcare Establishments
    • Product/Service Launches
    • Strategic Corporate Developments
    • Select Key Players
  • B. Market Analytics
    • Table 9: The US Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for the Years 2013 through 2020 (includes corresponding Graph/Chart)

2. CANADA

  • A. Market Analysis
    • ESN Market Sees Robust Opportunities in Canada
    • Product Launch
    • Select Key Players
  • B. Market Analytics
    • Table 10: Canadian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

3. JAPAN

  • Market Analysis
    • Table 11: Japanese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4. EUROPE

  • A. Market Analysis
    • Europe Extends Huge Prospects for ESN Solutions
    • European Banks Emphasize on ESN to Widen their Reach
    • Hospitality Enterprises Use ESN to Augment Guest-Centric Operations
  • B. Market Analytics
    • Table 12: European Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 13: European 8-Year Perspective for Enterprise Social Networking (ESN) by Region/Country - Percentage Breakdown of Dollar Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

4a. FRANCE

  • A. Market Analysis
    • Atos SE - A Key French Player
  • B. Market Analytics
    • Table 14: French Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4b. GERMANY

  • A. Market Analysis
    • SAP SE - A Major German Player
  • B. Market Analytics
    • Table 15: German Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4c. ITALY

  • Market Analysis
    • Table 16: Italian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4d. THE UNITED KINGDOM

  • A. Market Analysis
    • Cloud-Based ESN Gaining Traction in the UK
    • Strategic Corporate Developments
  • B. Market Analytics
    • Table 17: The UK Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4e. SPAIN

  • Market Analysis
    • Table 18: Spanish Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4f. RUSSIA

  • Market Analysis
    • Table 19: Russian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4g. REST OF EUROPE

  • A. Market Analysis
    • Corporate Development
  • B. Market Analytics
    • Table 20: Rest of Europe Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

  • A. Market Analysis
    • Low-Penetration Levels in Asia-Pacific Offer Potential Growth Opportunities
    • Banks Aim to Exploit General Inclination towards 'Web Chatting'
  • B. Market Analytics
    • Table 21: Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Australia, China, India, South Korea, and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 22: Asia-Pacific 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Australia, China, India, South Korea, and Rest of Asia-Pacific Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

5a. AUSTRALIA

  • Market Analysis
    • Table 23: Australian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5b. CHINA

  • Market Analysis
    • Table 24: Chinese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5c. INDIA

  • A. Market Analysis
    • Corporate Development
  • B. Market Analytics
    • Table 25: Indian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5d. SOUTH KOREA

  • Market Analysis
    • Table 26: South Korean Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5e. REST OF ASIA-PACIFIC

  • A. Market Analysis
    • Product Launch
  • B. Market Analytics
    • Table 27: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

6. THE MIDDLE EAST & AFRICA

  • Market Analysis
    • Table 28: The Middle East & Africa Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7. LATIN AMERICA

  • Market Analysis
    • Table 29: Latin American Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Brazil, and Rest of Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 30: Latin American 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Brazil, and Rest of Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

7a. BRAZIL

  • A. Market Analysis
    • Corporate Development
  • B. Market analytics
    • Table 31: Brazilian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7b. REST OF LATIN AMERICA

  • Market Analysis
    • Table 32: Rest of Latin America Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE

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