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世界のビジネスプロセスアウトソーシング (BPO) 市場

Business Process Outsourcing (BPO)

出版日: | 発行: Global Industry Analysts, Inc. | ページ情報: 英文 471 Pages | 納期: 即日から翌営業日

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世界のビジネスプロセスアウトソーシング (BPO) 市場
出版日: 2020年07月01日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 471 Pages
納期: 即日から翌営業日
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  • 全表示
  • 概要
  • 目次
概要

当レポートでは世界のビジネスプロセスアウトソーシング (BPO) 市場について調査分析を行い、金融/会計、顧客サービス、HR、KPO、調達の各部門別、製造、通信/技術、バンキング、保険/金融サービス、小売、その他の各エンドユース別に考察するとともに、米国、カナダ、日本、欧州、アジア太平洋地域、ラテンアメリカ、世界のその他の諸国の各市場について分析し、2015年から2022年までの市場予測、過去6年間の市場分析、主要企業のプロファイルなどについてまとめています。

第1章 イントロダクション、調査方法、製品の定義

第2章 エグゼクティブサマリー

  • 産業の概要
    • ビジネスプロセスアウトソーシング (BPO) のイントロダクション
    • BPOのメリット
    • BPOと世界的拡大を進めるうえでの役割
    • BPOの重要性
    • BPO産業の新たな動向
    • 現在と将来の分析
    • 変化するシナリオ
    • 今後のBPOモデルに影響を及ぼす因子
    • 経済不況の中のアウトソーシング産業の概要
    • 世界経済危機のBPO産業への影響
    • 債務危機により投資家はリスク回避へ
    • 経済の見通し
    • 新興市場が成長を促進
    • アジアのBPO
    • 共産圏のBPO事業
    • 品質とコストの妥協点
    • 政治経済的方針の不安定さがBPO部門の課題
    • シェアードサービスの利点がバンキング部門でのBPOを促進
    • リショアリング戦略が地域間の給与格差を強調
    • サービス部門の成長機会
    • エンドユーザー市場におけるBPO導入
  • 市場のダイナミクス
  • 市場の動向
  • 主なセグメントの概要
  • 金融/会計
  • 顧客サービスBPO
  • HRビジネスプロセス
  • 知識集約型産業
  • 調達BPO
  • 競合状況
  • 主なエンドユース市場のレビュー
  • サービスの概要
  • サービスの発表
  • 最近の産業活動
  • 世界の主要企業
  • 世界市場の概要

第3章 市場

  • 米国
  • カナダ
  • 日本
  • 欧州
    • フランス
    • ドイツ
    • イタリア
    • 英国
    • スペイン
    • ロシア
    • その他の欧州諸国
  • アジア太平洋地域
    • オーストラリア
    • 中国
    • インド
    • その他のアジア太平洋諸国
  • ラテンアメリカ
    • ブラジル
    • その他のラテンアメリカ諸国
  • 世界のその他の諸国
目次
Product Code: MCP-1533

The Pandemic Exposes the Weakness of the BPO Infrastructure

As COVID-19 outbreak influences outsourcing strategies for companies the world over, the business Process Outsourcing (BPO) market is in for short-term and long-term challenges. The global BPO industry is forecast to reach a revised market size of US$230.2 billion by 2027 exhibiting a CAGR of 5.2%, after posting a devastating decline of -28.7% in the year 2020. The pandemic has exposed the weakness of the fragile outsourced IT-BPO service ecosystem. The most prominent being the industry's lack of ability to cope with remote working and work-from-home (WFH) like the other industries. BPO companies are typically saddled with stringent client confidentiality norms given the confidential nature of corporate information and data handled by these companies on behalf of their clients. For example most BPO service contracts are subject to regulations that govern handling of sensitive back office data such as financial transactions. This has made the industry less agile in transforming and adapting to WFM model. Bottlenecks encountered include lack of security tools and technologies to support data privacy of mission-critical enterprise customers; and infrastructure needed to enable speed, quality, and overall efficacy of services provided i. e. laptops, internet connectivity, robust Wi-Fi, VPN, VDI, and/or Citrix access, among others. Stringent lockdown measures imposed have also impacted maintenance of data centers containing confidential information, adding to business continuity woes. With companies forced to work with 25% to 50% of staff, the shortage of staff and IT resources is increasing not just costs but also inability to deliver services on time leading to delays and legal liabilities for non-performance.

Flexibility & Agility Storm into the Spotlight Overthrowing Cost as the Only Motivator

In addition to terminated contracts, legal lawsuits regarding failure to deliver on contractual obligations have also spiked among contracting parties. In short, outsourcing services providers and their clients have been exposed to disruption, increased costs, and increased legal complications. Especially in offshore locations in Asian countries, slipping service levels have severely disrupted operations, forcing companies to rethink their outsourcing strategies. The scenario is creating major upheavals in the current outsourcing business model. Low labor cost was the primary factor for outsourcing until the pandemic brought into focus the importance of flexibility. With flexibility now being paramount, reshoring of call centers and other back office operations will be the theme in the coming years instead of off shoring. The simmering unrest and change underway points towards the emergence of reshoring and reverse globalization as major long-term threats posed by the COVID-19 pandemic. From one of the most flourishing industries in the world, outsourcing has become the most troubled likely to witness a permanent shaking up of growth dynamics. Post pandemic, as social distancing norms become more permanent and part of the changing culture, outsourcing will regain relevance and popularity. Companies looking to reduce worker density in enterprise departments will fall back on outsourcing. However, this unlike earlier will create opportunities for near shoring and on shoring as compared to off shoring.

Near shoring is the New Post-COVID-19 Future of Outsourcing

In the post pandemic world, near shoring is poised to be the next big thing in outsourcing. Off shoring business processes and software development to far-off Asian countries lured by cost benefits will increasingly become a thing of the past. The COVID-19 pandemic has highlighted business continuity as a risk far greater than the typical language barriers, cultural differences, different time-zone associated with off shoring. The current global contagion has highlighted the need for outsourcing engagements to work like partnerships and extension of the business rather than mere contracts and statement of work (SoWs). Another fallout of the pandemic and the accompanying disruption is the accelerated focus on automation with the help of technologies like artificial intelligence (AI). AI brings the promise to automate and replace customer service staff, which is high value proposition at a time when social distancing norms are becoming stricter and more important to health and safety of citizens worldwide. Virtual assistants and AI based chat bots are already showing immense potential in replacing call center staff/human agents. Apart from cost benefits, machines also offer immunity to work and operational disruptions caused by pandemic like the current corona virus outbreak.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Recent Market Activity
  • Business Process Outsourcing (BPO) - An Introductory Prelude
  • Established Role in Business Process ImplementationAcross Diverse Sectors: Cornerstone for Present & Future Growth
  • BPO - A Robust Tool for Enabling Global Expansion
  • For Creating Truly Global Products
  • To Drive Satisfaction Levels Among Customers Worldwide
  • Wider Awareness About Outsourcing Benefits Maintains Growth Momentum
  • Bright Prospects Ahead for BPO Sector
  • The Changing Scenario
  • Disruptive Forces Line the Future BPO Model
  • A Sneak Peak into Key Trends Characterizing the BPO Industry
  • Developed Regions - Primary Revenue Contributors
  • Developing Regions: Hot Spots for Future Growth
  • The Asian BPO Phenomenon: Enabled by 'Triple Convergence'
  • BPO Operations Bringing Appreciation to Eastern Countries
  • Latin America Emerges as a Global Delivery Location
  • BPO Industry to Gain from Prevailing Economic Scenario
  • Global Competitor Market Shares
  • Business Process Outsourcing (BPO) Competitor Market Share Scenario Worldwide (in %): 2020 & 2029
  • Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

  • Accenture Plc (Ireland)
  • Alight Solutions LLC (USA)
  • Atos SE (France)
  • Automatic Data Processing, Inc. (USA)
  • Capgemini SE (France)
  • Capita Plc (UK)
  • Ceridian HCM, Inc. (USA)
  • CGI Group, Inc. (Canada)
  • Cognizant Technology Solutions Corporation (USA)
  • DXC Technology Co. (USA)
  • EXLService Holdings, Inc. (USA)
  • Genpact Limited (India)
  • Infosys BPM Limited (India)
  • International Business Machines Corp. (USA)
  • KARVY Global Services Limited (India)
  • NGA Human Resources (UK)
  • NTT DATA, Inc. (USA)
  • Randstad Holding NV (The Netherlands)
  • Sopra Steria Group (France)
  • StarTek, Inc. (USA)
  • Tata Consultancy Services Limited (India)
  • TriNet Group, Inc. (USA)
  • Wipro Limited (India)
  • WNS Global Services Ltd. (India)

3. MARKET TRENDS & DRIVERS

  • Advanced Technologies Strengthen Capabilities of BPO Model
  • Big Data Revolution to Streamline Operations
  • Internet of Things (IoT) for Effective Delivery of BPO Services
  • Robotic Automation Makes In Roads into BPO Industry
  • Impact of RPA on the BPO Sector
  • Social Media Networking Trend Transforms Business Strategies
  • Growing Popularity of Cloud Computing
  • Migration to SaaS and Private Cloud to GainMomentum
  • Growing Use of Mobile Based Customer Service Applications
  • Voice Biometrics - Growing Role in Customer Verification
  • BPO Providers Warm up to Green Computing
  • Strategic Innovations Gain Centerstage in BPO Industry
  • Evolving Outsourcing Relationships
  • Consultative BPO
  • Predictive Models to Improve Processes
  • Simpler Processes to Take Customer Contact Flows to New Levels
  • Flexible and Agile Customer Care Solutions for Unpredictable Issues
  • Strategic Partners in High Demand
  • Growing Significance of Value Addition
  • Focus on Altering Delivery Models
  • Emphasis on Non-Linear Processes
  • Sourcing Strategy: Means to Achieve Business Process
  • Sole Sourcing - A Model for Increasing Operational Efficiency
  • Multi-Source Approach: Gains Strength
  • Benefits of Multi-Sourcing Approach
  • Challenges Facing Multi-Sourcing Strategy
  • Offshore BPO: Driving Cost-Effectiveness
  • Nearshoring Finds Favor among Businesses
  • Trade-off between Quality and Cost Warrants Revamp of the Global BPO Industry
  • Outsourcing: More a Win-Win than a Zero-Sum Game
  • Small and Mid-Size Companies - An Expanding Clientele
  • Focus on Business Process Improvement Gains Momentum
  • New Business Areas Make Gains
  • Industry-Specific BPO Services Continue to Gain Strength
  • 'Industry Expertise' Becomes a' Must-Have' for Service Providers
  • MSM Model to Boost Client-Vendor Relationships
  • Rise of Bundled IT & BPO Deals
  • BPO: Heading towards Commoditization?
  • The Importance of Impact Sourcing
  • A Brief Sketch of Major Outsourcing Destinations
  • Issues & Challenges
  • Protectionism - Implications for Offshore BPOs
  • Uncertainties in Politico-Economic Policies Challenge BPO Sector
  • Re-shoring Strategies Highlight Salary Disparities in Different Regions
  • Alternate Offshore Locations Challenge Dominance of Traditional Centers
  • Data Security Issues
  • BPO - A Robust Tool for Enabling Global Expansion

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Business Process Outsourcing (BPO) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 2: Business Process Outsourcing (BPO) Global Retrospective Market Scenario in US$ Million by Region/Country: 2012-2019
  • TABLE 3: Business Process Outsourcing (BPO) Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
  • TABLE 4: Human Resources (Horizontal Segment) World Market by Region/Country in US$ Million: 2020 to 2027
  • TABLE 5: Human Resources (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
  • TABLE 6: Human Resources (Horizontal Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 7: Customer Services (Horizontal Segment) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
  • TABLE 8: Customer Services (Horizontal Segment) Historic Market Perspective by Region/Country in US$ Million: 2012 to 2019
  • TABLE 9: Customer Services (Horizontal Segment) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027
  • TABLE 10: Finance & Accounting (Horizontal Segment) Geographic Market Spread Worldwide in US$ Million: 2020 to 2027
  • TABLE 11: Finance & Accounting (Horizontal Segment) Region Wise Breakdown of Global Historic Demand in US$ Million: 2012 to 2019
  • TABLE 12: Finance & Accounting (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 13: KPO (Horizontal Segment) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to 2027
  • TABLE 14: KPO (Horizontal Segment) Market Historic Review by Region/Country in US$ Million: 2012 to 2019
  • TABLE 15: KPO (Horizontal Segment) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 16: Procurement (Horizontal Segment) World Market by Region/Country in US$ Million: 2020 to 2027
  • TABLE 17: Procurement (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
  • TABLE 18: Procurement (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 19: Telecommunications & Technology (End-Use) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
  • TABLE 20: Telecommunications & Technology (End-Use) Analysis of Historic Sales in US$ Million by Region/Country for the Years 2012 to 2019
  • TABLE 21: Telecommunications & Technology (End-Use) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027
  • TABLE 22: BFSI (End-Use) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
  • TABLE 23: BFSI (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
  • TABLE 24: BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 25: Manufacturing (End-Use) Worldwide Sales in US$ Million by Region/Country: 2020-2027
  • TABLE 26: Manufacturing (End-Use) Historic Demand Patterns in US$ Million by Region/Country: 2012-2019
  • TABLE 27: Manufacturing (End-Use) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027
  • TABLE 28: Retail (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 29: Retail (End-Use) Retrospective Demand Analysis in US$ Million by Region/Country: 2012-2019
  • TABLE 30: Retail (End-Use) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 31: Other End-Uses (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
  • TABLE 32: Other End-Uses (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
  • TABLE 33: Other End-Uses (End-Use) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Business Process Outsourcing (BPO) Market Share (in %) by Company: 2020 & 2025
    • Market Analytics
    • TABLE 34: United States Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 35: Business Process Outsourcing (BPO) Market in the United States by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
    • TABLE 36: United States Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 37: United States Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
    • TABLE 38: Business Process Outsourcing (BPO) Historic Demand Patterns in the United States by End-Use in US$ Million for 2012-2019
    • TABLE 39: Business Process Outsourcing (BPO) Market Share Breakdown in the United States by End-Use: 2012 VS 2020 VS 2027
  • CANADA
    • TABLE 40: Canadian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 41: Canadian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
    • TABLE 42: Business Process Outsourcing (BPO) Market in Canada: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
    • TABLE 43: Canadian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
    • TABLE 44: Business Process Outsourcing (BPO) Market in Canada: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
    • TABLE 45: Canadian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • JAPAN
    • TABLE 46: Japanese Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 47: Business Process Outsourcing (BPO) Market in Japan: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
    • TABLE 48: Japanese Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 49: Japanese Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 50: Japanese Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
    • TABLE 51: Business Process Outsourcing (BPO) Market Share Shift in Japan by End-Use: 2012 VS 2020 VS 2027
  • CHINA
    • TABLE 52: Chinese Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 53: Business Process Outsourcing (BPO) Historic Market Analysis in China in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 54: Chinese Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
    • TABLE 55: Chinese Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 56: Business Process Outsourcing (BPO) Market Review in China in US$ Million by End-Use: 2012-2019
    • TABLE 57: Chinese Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
  • EUROPE
    • Market Facts & Figures
    • European Business Process Outsourcing (BPO) Market: Competitor Market Share Scenario (in %) for 2020 & 2025
    • Market Analytics
    • TABLE 58: European Business Process Outsourcing (BPO) Market Demand Scenario in US$ Million by Region/Country: 2020-2027
    • TABLE 59: Business Process Outsourcing (BPO) Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2012-2019
    • TABLE 60: European Business Process Outsourcing (BPO) Market Share Shift by Region/Country: 2012 VS 2020 VS 2027
    • TABLE 61: European Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
    • TABLE 62: Business Process Outsourcing (BPO) Market in Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
    • TABLE 63: European Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 64: European Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
    • TABLE 65: Business Process Outsourcing (BPO) Market in Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
    • TABLE 66: European Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • FRANCE
    • TABLE 67: Business Process Outsourcing (BPO) Market in France by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
    • TABLE 68: French Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 69: French Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 70: Business Process Outsourcing (BPO) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020-2027
    • TABLE 71: French Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
    • TABLE 72: French Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
  • GERMANY
    • TABLE 73: Business Process Outsourcing (BPO) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 74: German Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 75: German Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 76: Business Process Outsourcing (BPO) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
    • TABLE 77: German Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
    • TABLE 78: Business Process Outsourcing (BPO) Market Share Distribution in Germany by End-Use: 2012 VS 2020 VS 2027
  • ITALY
    • TABLE 79: Italian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 80: Business Process Outsourcing (BPO) Historic Market Analysis in Italy in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 81: Italian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
    • TABLE 82: Italian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 83: Business Process Outsourcing (BPO) Market Review in Italy in US$ Million by End-Use: 2012-2019
    • TABLE 84: Italian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
  • UNITED KINGDOM
    • TABLE 85: United Kingdom Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 86: Business Process Outsourcing (BPO) Market in the United Kingdom: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
    • TABLE 87: United Kingdom Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 88: United Kingdom Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 89: United Kingdom Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
    • TABLE 90: Business Process Outsourcing (BPO) Market Share Shift in the United Kingdom by End-Use: 2012 VS 2020 VS 2027
  • SPAIN
    • TABLE 91: Spanish Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 92: Spanish Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
    • TABLE 93: Business Process Outsourcing (BPO) Market in Spain: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
    • TABLE 94: Spanish Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
    • TABLE 95: Business Process Outsourcing (BPO) Market in Spain: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
    • TABLE 96: Spanish Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • RUSSIA
    • TABLE 97: Russian Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 98: Business Process Outsourcing (BPO) Market in Russia by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
    • TABLE 99: Russian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 100: Russian Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
    • TABLE 101: Business Process Outsourcing (BPO) Historic Demand Patterns in Russia by End-Use in US$ Million for 2012-2019
    • TABLE 102: Business Process Outsourcing (BPO) Market Share Breakdown in Russia by End-Use: 2012 VS 2020 VS 2027
  • REST OF EUROPE
    • TABLE 103: Rest of Europe Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
    • TABLE 104: Business Process Outsourcing (BPO) Market in Rest of Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
    • TABLE 105: Rest of Europe Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 106: Rest of Europe Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
    • TABLE 107: Business Process Outsourcing (BPO) Market in Rest of Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
    • TABLE 108: Rest of Europe Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • ASIA-PACIFIC
    • TABLE 109: Asia-Pacific Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
    • TABLE 110: Business Process Outsourcing (BPO) Market in Asia-Pacific: Historic Market Analysis in US$ Million by Region/Country for the Period 2012-2019
    • TABLE 111: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Region/Country: 2012 VS 2020 VS 2027
    • TABLE 112: Business Process Outsourcing (BPO) Market in Asia-Pacific by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
    • TABLE 113: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 114: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 115: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020-2027
    • TABLE 116: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
    • TABLE 117: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspectiveby End-Use for 2012, 2020, and 2027
  • AUSTRALIA
    • TABLE 118: Business Process Outsourcing (BPO) Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 119: Australian Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 120: Australian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 121: Business Process Outsourcing (BPO) Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
    • TABLE 122: Australian Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
    • TABLE 123: Business Process Outsourcing (BPO) Market Share Distribution in Australia by End-Use: 2012 VS 2020 VS 2027
  • INDIA
    • TABLE 124: Indian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 125: Indian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
    • TABLE 126: Business Process Outsourcing (BPO) Market in India: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
    • TABLE 127: Indian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
    • TABLE 128: Business Process Outsourcing (BPO) Market in India: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
    • TABLE 129: Indian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • SOUTH KOREA
    • TABLE 130: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 131: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 132: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 133: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
    • TABLE 134: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
    • TABLE 135: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by End-Use: 2012 VS 2020 VS 2027
  • REST OF ASIA-PACIFIC
    • TABLE 136: Rest of Asia-Pacific Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 137: Business Process Outsourcing (BPO) Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
    • TABLE 138: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 139: Rest of Asia-Pacific Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 140: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
    • TABLE 141: Business Process Outsourcing (BPO) Market Share Shift in Rest of Asia-Pacific by End-Use: 2012 VS 2020 VS 2027
  • LATIN AMERICA
    • TABLE 142: Latin American Business Process Outsourcing (BPO) Market Trends by Region/Country in US$ Million: 2020-2027
    • TABLE 143: Business Process Outsourcing (BPO) Market in Latin America in US$ Million by Region/Country: A Historic Perspective for the Period 2012-2019
    • TABLE 144: Latin American Business Process Outsourcing (BPO) Market Percentage Breakdown of Sales by Region/Country: 2012, 2020, and 2027
    • TABLE 145: Latin American Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 146: Business Process Outsourcing (BPO) Historic Market Analysis in Latin America in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 147: Latin American Business Process Outsourcing (BPO) Marketby Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
    • TABLE 148: Latin American Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 149: Business Process Outsourcing (BPO) Market Review in Latin America in US$ Million by End-Use: 2012-2019
    • TABLE 150: Latin American Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
  • ARGENTINA
    • TABLE 151: Argentinean Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
    • TABLE 152: Business Process Outsourcing (BPO) Market in Argentina in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
    • TABLE 153: Argentinean Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 154: Argentinean Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
    • TABLE 155: Business Process Outsourcing (BPO) Market in Argentina: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
    • TABLE 156: Argentinean Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • BRAZIL
    • TABLE 157: Business Process Outsourcing (BPO) Market in Brazil by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
    • TABLE 158: Brazilian Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 159: Brazilian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 160: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Brazil in US$ Million by End-Use: 2020-2027
    • TABLE 161: Brazilian Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
    • TABLE 162: Brazilian Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
  • MEXICO
    • TABLE 163: Business Process Outsourcing (BPO) Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 164: Mexican Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 165: Mexican Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 166: Business Process Outsourcing (BPO) Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
    • TABLE 167: Mexican Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
    • TABLE 168: Business Process Outsourcing (BPO) Market Share Distribution in Mexico by End-Use: 2012 VS 2020 VS 2027
  • REST OF LATIN AMERICA
    • TABLE 169: Rest of Latin America Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 170: Business Process Outsourcing (BPO) Market in Rest of Latin America by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
    • TABLE 171: Rest of Latin America Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 172: Rest of Latin America Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
    • TABLE 173: Business Process Outsourcing (BPO) Historic Demand Patterns in Rest of Latin America by End-Use in US$ Million for 2012-2019
    • TABLE 174: Business Process Outsourcing (BPO) Market Share Breakdown in Rest of Latin America by End-Use: 2012 VS 2020 VS 2027
  • MIDDLE EAST
    • TABLE 175: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
    • TABLE 176: Business Process Outsourcing (BPO) Market in the Middle East by Region/Country in US$ Million: 2012-2019
    • TABLE 177: The Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Region/Country: 2012, 2020, and 2027
    • TABLE 178: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 179: The Middle East Business Process Outsourcing (BPO) Historic Marketby Horizontal Segment in US$ Million: 2012-2019
    • TABLE 180: Business Process Outsourcing (BPO) Market in the Middle East: Percentage Share Breakdown of Salesby Horizontal Segment for 2012,2020, and 2027
    • TABLE 181: The Middle East Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
    • TABLE 182: Business Process Outsourcing (BPO) Market in the Middle East: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
    • TABLE 183: The Middle East Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • IRAN
    • TABLE 184: Iranian Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 185: Business Process Outsourcing (BPO) Market in Iran: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
    • TABLE 186: Iranian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 187: Iranian Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 188: Iranian Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
    • TABLE 189: Business Process Outsourcing (BPO) Market Share Shift in Iran by End-Use: 2012 VS 2020 VS 2027
  • ISRAEL
    • TABLE 190: Israeli Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
    • TABLE 191: Business Process Outsourcing (BPO) Market in Israel in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
    • TABLE 192: Israeli Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 193: Israeli Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
    • TABLE 194: Business Process Outsourcing (BPO) Market in Israel: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
    • TABLE 195: Israeli Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
  • SAUDI ARABIA
    • TABLE 196: Saudi Arabian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 197: Business Process Outsourcing (BPO) Historic Market Analysis in Saudi Arabia in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 198: Saudi Arabian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
    • TABLE 199: Saudi Arabian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
    • TABLE 200: Business Process Outsourcing (BPO) Market Review in Saudi Arabia in US$ Million by End-Use: 2012-2019
    • TABLE 201: Saudi Arabian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
  • UNITED ARAB EMIRATES
    • TABLE 202: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 203: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 204: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 205: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
    • TABLE 206: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
    • TABLE 207: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by End-Use: 2012 VS 2020 VS 2027
  • REST OF MIDDLE EAST
    • TABLE 208: Business Process Outsourcing (BPO) Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
    • TABLE 209: Rest of Middle East Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
    • TABLE 210: Rest of Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 211: Business Process Outsourcing (BPO) Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
    • TABLE 212: Rest of Middle East Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
    • TABLE 213: Business Process Outsourcing (BPO) Market Share Distribution in Rest of Middle East by End-Use: 2012 VS 2020 VS 2027
  • AFRICA
    • TABLE 214: African Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
    • TABLE 215: Business Process Outsourcing (BPO) Market in Africa by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
    • TABLE 216: African Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
    • TABLE 217: African Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
    • TABLE 218: Business Process Outsourcing (BPO) Historic Demand Patterns in Africa by End-Use in US$ Million for 2012-2019
    • TABLE 219: Business Process Outsourcing (BPO) Market Share Breakdown in Africa by End-Use: 2012 VS 2020 VS 2027

IV. COMPETITION

  • Total Companies Profiled: 222
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