表紙:チャットボットのタイプ別、インターフェイス別、アプリケーション別、導入モデル別、エンドユース別の市場規模、業種別分析、地域別展望、成長潜在力、市場のシェア、および予測
市場調査レポート
商品コード
661525

チャットボットのタイプ別、インターフェイス別、アプリケーション別、導入モデル別、エンドユース別の市場規模、業種別分析、地域別展望、成長潜在力、市場のシェア、および予測

Chatbot Market Size By Type, By Interface, By Application, By Deployment Model, By End-Use, Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024

出版日: | 発行: Global Market Insights Inc. | ページ情報: 英文 350 Pages | 納期: 2-3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=114.10円
チャットボットのタイプ別、インターフェイス別、アプリケーション別、導入モデル別、エンドユース別の市場規模、業種別分析、地域別展望、成長潜在力、市場のシェア、および予測
出版日: 2018年06月07日
発行: Global Market Insights Inc.
ページ情報: 英文 350 Pages
納期: 2-3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

当レポートでは、チャットボット市場の洞察、競争展望、タイプ別、インターフェイス別、アプリケーション別、導入モデル別、エンドユース別分析、地域別分析、主要企業のプロファイルなどについて取り上げています。

第1章 調査手法と範囲

  • 調査手法
  • データソース

第2章 エグゼクティブサマリー

  • チャットボット業界の全方位的概要

第3章 チャットボット業界の洞察

  • イントロダクション
  • 業界の分類
  • 業界の展望
  • 業界の収益構造分析
  • 業界の進化
  • 業界の構造
  • チャットボット vs. バーチャルアシスタント
  • 市場のニュース
  • 規制の展望
  • 技術と革新の展望
  • 業界の影響力
  • 成長潜在力の分析
  • ファイブフォース分析
  • PESTEL分析

第4章 競争の展望

  • イントロダクション
  • 企業の市場シェア
  • 主な市場のプレイヤー
  • 革新のリーダー
  • その他注目のベンダー

第5章 チャットボット市場:アプリケーション別

  • アプリケーション別の主な動向
  • 顧客サービス
  • ソーシャルメディア
  • 支払/注文処理
  • マーケティング
  • その他

第6章 チャットボット市場:インターフェイス別

  • インターフェイス別の主な動向
  • スタンドアローン
  • ウェブベース
  • サードパーティ

第7章 チャットボット市場:タイプ別

  • タイプ別の主な動向
  • ルールベース
  • AIベース

第8章 チャットボット市場:導入モデル別

  • 導入モデル別の主な動向
  • オンプレミス
  • クラウド

第9章 チャットボット市場:エンドユース別

  • エンドユース別の主な動向
  • 銀行・金融サービス・保険
  • メディア・エンタテインメント
  • 医療
  • E-コマース
  • 小売
  • 旅行・観光
  • その他

第10章 チャットボット市場:地域別

  • 地域別の主な動向
  • 北米
  • 欧州
  • アジア太平洋
  • 南米
  • 中東・アフリカ

第11章 企業プロファイル

  • Astute Solutions
  • Baidu
  • Botsify
  • Chatfuel
  • ChatterOn
  • ChattyPeople
  • Facebook
  • Google Inc.
  • Haptik Inc.
  • Helpshift
  • IBM
  • Imperson Ltd.
  • Kiwi Inc.
  • ManyChat
  • Microsoft Corporation
  • Nuance Communication Inc.
  • LivePerson
  • Poncho
  • ReplyYes
  • Slack Technologies
  • SRI International
図表

Data Tables

  • TABLE 1: Chatbot industry 360 degree synopsis, 2013 - 2024
  • TABLE 2: Chatbot market, by region, 2013 - 2017 (USD Million)
  • TABLE 3: Chatbot market, by region, 2018 - 2024, (USD Million)
  • TABLE 4: Chatbot market, by application, 2013 - 2017 (USD Million)
  • TABLE 5: Chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 6: Chatbot market, by interface, 2013 - 2017 (USD Million)
  • TABLE 7: Chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 8: Chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 9: Chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 10: Chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 11: Chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 12: Chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 13: Chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 14: Vendor Landscape, 2017
  • TABLE 15: Customer service market, by region, 2013 - 2017 (USD Million)
  • TABLE 16: Customer service market, by region, 2018 - 2024, (USD Million)
  • TABLE 17: Social media model market, by region, 2013 - 2017 (USD Million)
  • TABLE 18: Social media model market, by region, 2018 - 2024, (USD Million)
  • TABLE 19: Payment/ order processing market, by region, 2013 - 2017 (USD Million)
  • TABLE 20: Payment/ order processing market, by region, 2018 - 2024, (USD Million)
  • TABLE 21: Marketing market, by region, 2013 - 2017 (USD Million)
  • TABLE 22: Marketing market, by region, 2018 - 2024, (USD Million)
  • TABLE 23: Others market, by region, 2013 - 2017 (USD Million)
  • TABLE 24: Others market, by region, 2018 - 2024, (USD Million)
  • TABLE 25: Standalone market, by region, 2013 - 2017 (USD Million)
  • TABLE 26: Standalone market, by region, 2018 - 2024, (USD Million)
  • TABLE 27: Web-based market, by region, 2013 - 2017 (USD Million)
  • TABLE 28: Web-based market, by region, 2018 - 2024, (USD Million)
  • TABLE 29: Third-party market, by region, 2013 - 2017 (USD Million)
  • TABLE 30: Third-party market, by region, 2018 - 2024, (USD Million)
  • TABLE 31: Rule-based market, by region, 2013 - 2017 (USD Million)
  • TABLE 32: Rule-based market, by region, 2018 - 2024, (USD Million)
  • TABLE 33: AI-based market, by region, 2013 - 2017 (USD Million)
  • TABLE 34: AI-based market, by region, 2018 - 2024, (USD Million)
  • TABLE 35: On-premise market, by region, 2013 - 2017 (USD Million)
  • TABLE 36: On-premise market, by region, 2018 - 2024, (USD Million)
  • TABLE 37: Cloud market, by region, 2013 - 2017 (USD Million)
  • TABLE 38: Cloud market, by region, 2018 - 2024, (USD Million)
  • TABLE 39: BFSI market, by region, 2013 - 2017 (USD Million)
  • TABLE 40: BFSI market, by region, 2018 - 2024, (USD Million)
  • TABLE 41: Media and entertainment market, by region, 2013 - 2017 (USD Million)
  • TABLE 42: Media and entertainment market, by region, 2018 - 2024, (USD Million)
  • TABLE 43: Healthcare market, by region, 2013 - 2017 (USD Million)
  • TABLE 44: Healthcare market, by region, 2018 - 2024, (USD Million)
  • TABLE 45: E-commerce market, by region, 2013 - 2017 (USD Million)
  • TABLE 46: E-commerce market, by region, 2018 - 2024, (USD Million)
  • TABLE 47: Retail market, by region, 2013 - 2017 (USD Million)
  • TABLE 48: Retail market, by region, 2018 - 2024, (USD Million)
  • TABLE 49: Travel and tourism market, by region 2013 - 2017, (USD Million)
  • TABLE 50: Travel and tourism market, by region, 2018 - 2024, (USD Million)
  • TABLE 51: Others market, by region, 2013 - 2017, (USD, Million)
  • TABLE 52: Others market, by region, 2018 - 2024, (USD Million)
  • TABLE 53: North America chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 54: North America chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 55: North America chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 56: North America chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 57: North America chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 58: North America chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 59: North America chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 60: North America chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 61: North America chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 62: North America chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 63: U.S. chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 64: U.S. chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 65: U.S. chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 66: U.S. chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 67: U.S. chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 68: U.S. chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 69: U.S. chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 70: U.S. chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 71: U.S. chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 72: U.S. chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 73: Canada chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 74: Canada chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 75: Canada chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 76: Canada chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 77: Canada chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 78: Canada chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 79: Canada chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 80: Canada chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 81: Canada chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 82: Canada chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 83: Europe chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 84: Europe chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 85: Europe chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 86: Europe chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 87: Europe chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 88: Europe chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 89: Europe chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 90: Europe chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 91: Europe chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 92: Europe chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 93: U.K chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 94: U.K chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 95: U.K chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 96: U.K chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 97: U.K chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 98: U.K chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 99: U.K chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 100: U.K chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 101: U.K chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 102: U.K chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 103: Germany chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 104: Germany chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 105: Germany chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 106: Germany chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 107: Germany chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 108: Germany chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 109: Germany chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 110: Germany chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 111: Germany chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 112: Germany chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 113: France chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 114: France chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 115: France chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 116: France chatbot market, by interface, 2018 - 2024, (USD Million)
  • TABLE 117: France chatbot market, by type, 2013 - 2017, (USD Million)
  • TABLE 118: France chatbot market, by type, 2018 - 2024, (USD Million)
  • TABLE 119: France chatbot market, by deployment model, 2013 - 2017, (USD Million)
  • TABLE 120: France chatbot market, by deployment model, 2018 - 2024, (USD Million)
  • TABLE 121: France chatbot market, by end-use, 2013 - 2017, (USD Million)
  • TABLE 122: France chatbot market, by end-use, 2018 - 2024, (USD Million)
  • TABLE 123: Italy chatbot market, by application, 2013 - 2017, (USD Million)
  • TABLE 124: Italy chatbot market, by application, 2018 - 2024, (USD Million)
  • TABLE 125: Italy chatbot market, by interface, 2013 - 2017, (USD Million)
  • TABLE 126: Italy chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 127: Italy chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 128: Italy chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 129: Italy chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 130: Italy chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 131: Italy chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 132: Italy chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 133: Spain chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 134: Spain chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 135: Spain chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 136: Spain chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 137: Spain chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 138: Spain chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 139: Spain chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 140: Spain chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 141: Spain chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 142: Spain chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 143: Asia Pacific chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 144: Asia Pacific chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 145: Asia Pacific chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 146: Asia Pacific chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 147: Asia Pacific chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 148: Asia Pacific chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 149: Asia Pacific chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 150: Asia Pacific chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 151: Asia Pacific chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 152: Asia Pacific chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 153: Australia chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 154: Australia chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 155: Australia chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 156: Australia chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 157: Australia chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 158: Australia chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 159: Australia chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 160: Australia chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 161: Australia chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 162: Australia chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 163: China chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 164: China chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 165: China chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 166: China chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 167: China chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 168: China chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 169: China chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 170: China chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 171: China chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 172: China chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 173: India chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 174: India chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 175: India chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 176: India chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 177: India chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 178: India chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 179: India chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 180: India chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 181: India chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 182: India chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 183: Japan chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 184: Japan chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 185: Japan chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 186: Japan chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 187: Japan chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 188: Japan chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 189: Japan chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 190: Japan chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 191: Japan chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 192: Japan chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 193: South Korea chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 194: South Korea chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 195: South Korea chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 196: South Korea chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 197: South Korea chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 198: South Korea chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 199: South Korea chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 200: South Korea chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 201: South Korea chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 202: South Korea chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 203: Latin America chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 204: Latin America chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 205: Latin America chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 206: Latin America chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 207: Latin America chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 208: Latin America chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 209: Latin America chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 210: Latin America chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 211: Latin America chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 212: Latin America chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 213: Mexico chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 214: Mexico chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 215: Mexico chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 216: Mexico chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 217: Mexico chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 218: Mexico chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 219: Mexico chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 220: Mexico chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 221: Mexico chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 222: Mexico chatbot market, by end-use 2018-2024, (USD Million)
  • TABLE 223: Brazil chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 224: Brazil chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 225: Brazil chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 226: Brazil chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 227: Brazil chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 228: Brazil chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 229: Brazil chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 230: Brazil chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 231: Brazil chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 232: Brazil chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 233: Argentina chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 234: Argentina chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 235: Argentina chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 236: Argentina chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 237: Argentina chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 238: Argentina chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 239: Argentina chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 240: Argentina chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 241: Argentina chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 242: Argentina chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 243: MEA chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 244: MEA chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 245: MEA chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 246: MEA chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 247: MEA chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 248: MEA chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 249: MEA chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 250: MEA chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 251 MEA chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 252 MEA chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 253: GCC chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 254: GCC chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 255: GCC chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 256: GCC chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 257: GCC chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 258: GCC chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 259: GCC chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 260: GCC chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 261: GCC chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 262: GCC chatbot market, by end-use, 2018-2024, (USD Million)
  • TABLE 254: South Africa chatbot market, by application, 2013-2017, (USD Million)
  • TABLE 254: South Africa chatbot market, by application, 2018-2024, (USD Million)
  • TABLE 255: South Africa chatbot market, by interface, 2013-2017, (USD Million)
  • TABLE 256: South Africa chatbot market, by interface, 2018-2024, (USD Million)
  • TABLE 257: South Africa chatbot market, by type, 2013-2017, (USD Million)
  • TABLE 258: South Africa chatbot market, by type, 2018-2024, (USD Million)
  • TABLE 259: South Africa chatbot market, by deployment model, 2013-2017, (USD Million)
  • TABLE 260: South Africa chatbot market, by deployment model, 2018-2024, (USD Million)
  • TABLE 261: South Africa chatbot market, by end-use, 2013-2017, (USD Million)
  • TABLE 262: South Africa chatbot market, by end-use, 2018-2024, (USD Million)

Charts & Figures

  • FIG 1: Chatbot market, 2013 - 2024 (USD Million)
  • FIG. 2: Chatbot market, 2013 - 2024 (USD Million)
  • FIG. 3: Stakeholders of chatbot market
  • FIG. 4: Chatbot market evolution
  • FIG. 5: Chatbot architecture
  • FIG. 6: Industry ecosystem analysis
  • FIG. 7: NLP providers market share, 2017
  • FIG. 8: Machine learning providers market share, 2017
  • FIG. 9: Chatbot platform providers market share, 2017
  • FIG. 10: Industry wise usage of chatbot, 2017
  • FIG. 11: Growth potential analysis
  • FIG. 12: Porter's analysis
  • FIG. 13: PESTEL analysis
  • FIG. 14: Company analysis of major market players, 2017
  • FIG. 15: Company analysis of innovation leaders, 2017
  • FIG. 16: Competitive Landscape, 2017
  • FIG. 17: North America market share by countries, 2017
  • FIG. 18: Europe market share by countries, 2017
  • FIG. 19: Asia Pacific market share by countries, 2017
  • FIG. 20: Latin America market share, by countries, 2017
  • FIG. 21: MEA market share, by countries, 2017
  • FIG. 22: SWOT Analysis, Astute Solutions
  • FIG. 23: SWOT Analysis, Baidu.
  • FIG. 24: SWOT Analysis, Botsify
  • FIG. 25: SWOT Analysis, Bold360
  • FIG. 26: SWOT Analysis, Chatfuel
  • FIG. 27: SWOT Analysis, ChatterOn
  • FIG. 28: SWOT Analysis, ChattyPeople
  • FIG. 29: SWOT Analysis, Facebook
  • FIG. 30: SWOT Analysis, Google Inc.
  • FIG. 31: SWOT Analysis, Haptik Inc.
  • FIG. 32: SWOT Analysis, Helpshift
  • FIG. 33: SWOT Analysis, IBM.
  • FIG. 34: SWOT Analysis, Imperson Ltd.
  • FIG. 35: SWOT Analysis, Kiwi Inc.
  • FIG. 36: SWOT Analysis, ManyChat.
  • FIG. 37: SWOT Analysis, Microsoft Corporation
  • FIG. 38: SWOT Analysis, Nuance Communications
  • FIG. 39: SWOT Analysis, LivePerson
  • FIG. 40: SWOT Analysis, Poncho.
  • FIG. 41: SWOT Analysis, ReplyYes
  • FIG. 42: SWOT Analysis, Slack Technologies
  • FIG. 43: SWOT Analysis, SRI International.
目次
Product Code: 2643

Title:
Chatbot Market Size By Type (Rule-Based, AI-Based), By Interface (Standalone, Web-Based, Third-Party), By Application (Customer Service, Social Media, Payment/Order Processing, Marketing), By Deployment Model (On-Premise, Cloud), By End-Use (BFSI, Media and Entertainment, Healthcare, E-Commerce, Retail, Travel and Tourism), Industry Analysis Report, Regional Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, China, India, Singapore, Japan, Australia & New Zealand (ANZ), South Korea, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2018 - 2024.

Chatbot Market is projected to surpass USD 1.34 billion by 2024. The introduction of chatbot has opened new boundaries into the business world in terms of customer engagement and ease of interaction enabling the countries to connect with their customers globally. Chatbots also allow businesses to interact with their customers in two-way communication. It permits them to examine and measure interactions with consumers, taking their requirements into consideration, and optimizing customer experiences. Chatbots also aid in increasing customer retention rate by sending personalized messages and offering 24/7 availability, accelerating the market demand.

The technological advancements in the field of AI had benefitted the chatbot industry as they have brought about a change from just being simple software with scripted answers to present day intelligent chatbots that are able to engage potential consumers. These chatbots have brought about various positive social impacts such as enhanced customer interaction with businesses, quick access to public data, and online payment of tax and bills. Moreover, the governmental agencies are also relying on chatbots to enhance customer experience. For instance, the Mississippi Department of Information Technology has been using a chatbot named Missi to resolve inquiries of 100 citizens daily relating to taxes and hunting licenses.

The rule-based segment dominates the chatbot market with a revenue of USD 218 million in 2017 anticipated to reach USD 869 million by 2024. However, the development of these chatbots is done following a rule-based approach and hence are unable to answer questions whose patter mismatches with the rules on which the bot is trained. The AI-based chatbots are projected to grow at the fastest rate of CAGR 52.8% over the forecast timeline. The rapid progresses in the field of NLP and machine-learning have also led to the development of AI-based chatbots which can offer personalized responses. For instance, in 2018, the Indian railways decided to use AI-based chatbots for handling passenger queries. These chatbots assist in improving traveler experience in an efficient manner by providing enhanced passenger safety, amenities, and better service delivery.

The standalone segment held approximately 50% shares in the market in 2017 and is anticipated to dominate the market. They operate on a single computer integrated with the system interface and can control certain functions of the computer such as retrieving documents or playing media. These chatbots offer benefits such as ease of installation and reduced installation prices. The web-based chatbots are growing fast as the chatbot operators are personalizing the content and have control over the personality and behavior of the chatbot, increasing their demand in the market.

The customer service applications show strong interests in chatbots as these intelligent digital assistants are always accessible to solve customer queries in a cheap and efficient manner. They support businesses to save customer service expenses of over 30% by moving up response times and freeing up employees for more challenging work. Furthermore, around 56% of the companies operating in the technology and multimedia sectors are planning to invest in chatbots in the coming three to five years, saving approximately USD 8 billion yearly in customer supporting costs.

Most enterprises use on-premise chatbot platforms which allow them to have total control of the chatbot experience and can securely manage and examine all chatbot interactions within the enterprise environment. The cloud model provides built-in services offering easy to configure chatbots. The companies design, develop, and deliver highly intelligent chatbots for use in numerous communication channels, increasing their demand.

The e-commerce segment held about 35% of the market in 2017 because they assist in completing buyer's purchases, offer product recommendations, and provide customer support in enhancing their market growth. They aid in improving shopping experience by reducing waiting time, provide 24/7 support, and retain customers by sending messages. For instance, Starbucks chatbot available on the Starbucks application allows customers to easily place an order by text messaging or voice commands through chatbots, increasing customer buying experience and saving purchase time.

North America is projected to dominate the chatbot market by 2024 as chatbot solutions have gained prominence in different sectors such as BFSI e-commerce, gaming, and healthcare. Furthermore, the technological advancements in the AI and NLP technologies followed by the increased usage of computers, tablets, laptops, and mobiles are also driving the market growth. Asia Pacific is growing the fastest in the market during the forecast timeline, generating revenues of approximately USD 350 million by 2024 due to the rising advent of messaging applications such as WeChat in China. Furthermore, the rapid investments by tech giants have also boosted the chatbot growth. For instance, in April 2018, Alibaba invested USD 600 million in SenseTime, China's leading AI company. This funding will assist the company in increasing their technological innovation rate and expanding their new business opportunities.

The companies in the chatbot market are spending in the research and development, aimed at developing new and customized chatbots. The vendors in the market are Astute Solutions, Baidu, Botsify, Bold360, Chatfuel, ChatterOn, ChattyPeople, Facebook, Google Inc., Haptik Inc., Helpshift, IBM Watson, Imperson Ltd., Kiwi Inc., ManyChat, Microsoft Corporation, Nuance Communication Inc., LivePerson, Poncho, ReplyYes, Slack Technologies Inc., and SRI International.

Table of Contents

Chapter 1. Methodology & Scope

  • 1.1. Methodology
    • 1.1.1. Initial data exploration
    • 1.1.2. Statistical model and forecast
    • 1.1.3. Industry insights and validation
    • 1.1.4. Scope
    • 1.1.5. Definition
    • 1.1.6. Methodology and research parameters
  • 1.2. Data Sources
    • 1.2.1. Primary
    • 1.2.2. Secondary

Chapter 2. Executive Summary

  • 2.1. Chatbot industry 360º synopsis, 2013 - 2024
    • 2.1.1. Business trends
    • 2.1.2. Regional trends
    • 2.1.3. Application trends
    • 2.1.4. Interface trends
    • 2.1.5. End-use trends
    • 2.1.6. Type trends
    • 2.1.7. Deployment model trends

Chapter 3. Chatbot Market Industry Insights

  • 3.1. Introduction
  • 3.2. Industry segmentation
  • 3.3. Industry landscape, 2013 - 2024
  • 3.4. Industry ecosystem analysis
  • 3.5. Industry evolution
  • 3.6. Industry architecture
  • 3.7. Chatbot Vs virtual assistant
  • 3.8. Market news
  • 3.9. Regulatory landscape
    • 3.9.1. General Data Protection Regulation (GDPR)
    • 3.9.2. China Data Privacy Standard
    • 3.9.3. California Online Privacy Protection Act (CalOPPA)
    • 3.9.4. Personal Data Protection Act 2012
    • 3.9.5. German Bundesdatenschutzgesetz (BDSG)
    • 3.9.6. Federal Information Security Management Act (FISMA)
  • 3.10. Technology & innovation landscape
    • 3.10.1. Technological advancements in AI
    • 3.10.2. Advancement and innovation in NLP
    • 3.10.3. Pattern recognition and image detection
    • 3.10.4. Predictive analytics
  • 3.11. Industry impact forces
    • 3.11.1. Growth drivers
    • 3.11.1.1. Enhanced customer service
    • 3.11.1.2. Emergence of messaging platforms
    • 3.11.1.3. Reduction in chatbot development costs
    • 3.11.1.4. Increasing usage of chatbots for marketing and sales
    • 3.11.1.5. Capital investments in chatbot technology
    • 3.11.1.6. Increasing use of chatbots in e-commerce sector
    • 3.11.1.7. Advancements in AI, NLP and cloud computing technologies
    • 3.11.2. Industry pitfalls & challenges
    • 3.11.2.1. Lack of awareness among businesses
    • 3.11.2.2. Security and privacy issues
    • 3.11.2.3. Dialects, question formation and speech recognition
    • 3.11.2.4. Not for every business
  • 3.12. Growth potential analysis
  • 3.13. Porter's analysis
  • 3.14. PESTEL analysis

Chapter 4. Competitive Landscape

  • 4.1. Introduction
  • 4.2. Company market share, 2017
  • 4.3. Major market players, 2017
    • 4.3.1. Baidu
    • 4.3.2. Facebook
    • 4.3.3. Google
    • 4.3.4. IBM Watson
    • 4.3.5. Nuance
    • 4.3.6. LivePerson
    • 4.3.7. Microsoft
  • 4.4. Innovation leaders, 2017
    • 4.4.1. Botsify
    • 4.4.2. Bold360
    • 4.4.3. Chatfuel.
    • 4.4.4. ChattyPeople
    • 4.4.5. Helpshift
    • 4.4.6. ManyChat.
  • 4.5. Other prominent vendors

Chapter 5. Chatbot Market, By Application

  • 5.1. Key trends, by application
  • 5.2. Customer service
    • 5.2.1. Market estimates and forecast, 2013 - 2024
    • 5.2.2. Market estimates and forecast, by region, 2015 - 2024
  • 5.3. Social media
    • 5.3.1. Market estimates and forecast, 2013 - 2024
    • 5.3.2. Market estimates and forecast, by region, 2013 - 2024
  • 5.4. Payment/order processing
    • 5.4.1. Market estimates and forecast, 2013 - 2024
    • 5.4.2. Market estimates and forecast, by region, 2013 - 2024
  • 5.5. Marketing
    • 5.5.1. Market estimates and forecast, 2013 - 2024
    • 5.5.2. Market estimates and forecast, by region, 2013 - 2024
  • 5.6. Others
    • 5.6.1. Market estimates and forecast, 2013 - 2024
    • 5.6.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 6. Chatbot Market, By Interface

  • 6.1. Key trends, by interface
  • 6.2. Standalone
    • 6.2.1. Market estimates and forecast, 2013 - 2024
    • 6.2.2. Market estimates and forecast, by region, 2013 - 2024
  • 6.3. Web-based
    • 6.3.1. Market estimates and forecast, 2013 - 2024
    • 6.3.2. Market estimates and forecast, by region, 2013 - 2024
  • 6.4. Third-party
    • 6.4.1. Market estimates and forecast, 2013 - 2024
    • 6.4.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 7. Chatbot Market, By Type

  • 7.1. Key trends, by type
  • 7.2. Rule-based
    • 7.2.1. Market estimates and forecast, 2013 - 2024
    • 7.2.2. Market estimates and forecast, by region, 2013 - 2024
  • 7.3. AI-based
    • 7.3.1. Market estimates and forecast, 2013 - 2024
    • 7.3.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 8. Chatbot Market, By Deployment Model

  • 8.1. Key trends, by deployment model
  • 8.2. On-premise
    • 8.2.1. Market estimates and forecast, 2013 - 2024
    • 8.2.2. Market estimates and forecast, by region, 2013 - 2024
  • 8.3. Cloud
    • 8.3.1. Market estimates and forecast, 2013 - 2024
    • 8.3.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 9. Chatbot Market, By End-Use

  • 9.1. Key trends, by end-use
  • 9.2. BFSI
    • 9.2.1. Market estimates and forecast, 2013 - 2024
    • 9.2.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.3. Media and entertainment
    • 9.3.1. Market estimates and forecast, 2013 - 2024
    • 9.3.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.4. Healthcare
    • 9.4.1. Market estimates and forecast, 2013 - 2024
    • 9.4.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.5. E-commerce
    • 9.5.1. Market estimates and forecast, 2013 - 2024
    • 9.5.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.6. Retail
    • 9.6.1. Market estimates and forecast, 2013 - 2024
    • 9.6.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.7. Travel and tourism
    • 9.7.1. Market estimates and forecast, 2013 - 2024
    • 9.7.2. Market estimates and forecast, by region, 2013 - 2024
  • 9.8. Others
    • 9.8.1. Market estimates and forecast, 2013 - 2024
    • 9.8.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 10. Chatbot Market, By Region

  • 10.1. Key trends, by region
  • 10.2. North America
    • 10.2.1. Market estimates and forecast, 2013-2024
    • 10.2.2. Market estimates and forecast, by application, 2013-2024
    • 10.2.3. Market estimates and forecast, by interface, 2013-2024
    • 10.2.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.2.5. Market estimates and forecast, by type, 2013-2024
    • 10.2.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.2.7. U.S.
    • 10.2.7.1. Market estimates and forecast, 2013-2024
    • 10.2.7.2. Market estimates and forecast, by application, 2013-2024
    • 10.2.7.3. Market estimates and forecast, by interface, 2013-2024
    • 10.2.7.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.2.7.5. Market estimates and forecast, by type, 2013-2024
    • 10.2.7.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.2.8. Canada
    • 10.2.8.1. Market estimates and forecast, 2013-2024
    • 10.2.8.2. Market estimates and forecast, by application, 2013-2024
    • 10.2.8.3. Market estimates and forecast, by interface, 2013-2024
    • 10.2.8.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.2.8.5. Market estimates and forecast, by type, 2013-2024
    • 10.2.8.6. Market estimates and forecast, by deployment model, 2013-2024
  • 10.3. Europe
    • 10.3.1. Market estimates and forecast, 2013-2024
    • 10.3.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.3.7. Germany
    • 10.3.7.1. Market estimates and forecast, 2013-2024
    • 10.3.7.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.7.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.7.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.7.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.7.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.3.8. UK
    • 10.3.8.1. Market estimates and forecast, 2013-2024
    • 10.3.8.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.8.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.8.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.8.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.8.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.3.9. France
    • 10.3.9.1. Market estimates and forecast, 2013-2024
    • 10.3.9.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.9.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.9.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.9.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.9.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.3.10. ; Spain
    • 10.3.10.1. Market estimates and forecast, 2013-2024
    • 10.3.10.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.10.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.10.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.10.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.10.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.3.11. ; Italy
    • 10.3.11.1. Market estimates and forecast, 2013-2024
    • 10.3.11.2. Market estimates and forecast, by application, 2013-2024
    • 10.3.11.3. Market estimates and forecast, by interface, 2013-2024
    • 10.3.11.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.3.11.5. Market estimates and forecast, by type, 2013-2024
    • 10.3.11.6. Market estimates and forecast, by deployment model, 2013-2024
  • 10.4. Asia Pacific
    • 10.4.1. Market estimates and forecast, 2013-2024
    • 10.4.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.7. Australia
    • 10.4.7.1. Market estimates and forecast, 2013-2024
    • 10.4.7.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.7.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.7.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.7.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.7.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.8. China
    • 10.4.8.1. Market estimates and forecast, 2013-2024
    • 10.4.8.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.8.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.8.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.8.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.8.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.9. India
    • 10.4.9.1. Market estimates and forecast, 2013-2024
    • 10.4.9.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.9.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.9.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.9.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.9.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.10. ; Japan
    • 10.4.10.1. Market estimates and forecast, 2013-2024
    • 10.4.10.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.10.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.10.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.10.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.10.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.11. ; Singapore
    • 10.4.11.1. Market estimates and forecast, 2013-2024
    • 10.4.11.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.11.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.11.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.11.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.11.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.4.12. ; South Korea
    • 10.4.12.1. Market estimates and forecast, 2013-2024
    • 10.4.12.2. Market estimates and forecast, by application, 2013-2024
    • 10.4.12.3. Market estimates and forecast, by interface, 2013-2024
    • 10.4.12.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.4.12.5. Market estimates and forecast, by type, 2013-2024
    • 10.4.12.6. Market estimates and forecast, by deployment model, 2013-2024
  • 10.5. Latin America
    • 10.5.1. Market estimates and forecast, 2013-2024
    • 10.5.2. Market estimates and forecast, by application, 2013-2024
    • 10.5.3. Market estimates and forecast, by interface, 2013-2024
    • 10.5.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.5.5. Market estimates and forecast, by type, 2013-2024
    • 10.5.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.5.7. Brazil
    • 10.5.7.1. Market estimates and forecast, 2013-2024
    • 10.5.7.2. Market estimates and forecast, by application, 2013-2024
    • 10.5.7.3. Market estimates and forecast, by interface, 2013-2024
    • 10.5.7.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.5.7.5. Market estimates and forecast, by type, 2013-2024
    • 10.5.7.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.5.8. Argentina
    • 10.5.8.1. Market estimates and forecast, 2013-2024
    • 10.5.8.2. Market estimates and forecast, by application, 2013-2024
    • 10.5.8.3. Market estimates and forecast, by interface, 2013-2024
    • 10.5.8.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.5.8.5. Market estimates and forecast, by type, 2013-2024
    • 10.5.8.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.5.9. Mexico
    • 10.5.9.1. Market estimates and forecast, 2013-2024
    • 10.5.9.2. Market estimates and forecast, by application, 2013-2024
    • 10.5.9.3. Market estimates and forecast, by interface, 2013-2024
    • 10.5.9.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.5.9.5. Market estimates and forecast, by type, 2013-2024
    • 10.5.9.6. Market estimates and forecast, by deployment model, 2013-2024
  • 10.6. MEA
    • 10.6.1. Market estimates and forecast, 2013-2024
    • 10.6.2. Market estimates and forecast, by application, 2013-2024
    • 10.6.3. Market estimates and forecast, by interface, 2013-2024
    • 10.6.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.6.5. Market estimates and forecast, by type, 2013-2024
    • 10.6.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.6.7. GCC
    • 10.6.7.1. Market estimates and forecast, 2013-2024
    • 10.6.7.2. Market estimates and forecast, by application, 2013-2024
    • 10.6.7.3. Market estimates and forecast, by interface, 2013-2024
    • 10.6.7.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.6.7.5. Market estimates and forecast, by type, 2013-2024
    • 10.6.7.6. Market estimates and forecast, by deployment model, 2013-2024
    • 10.6.8. South Africa
    • 10.6.8.1. Market estimates and forecast, 2013-2024
    • 10.6.8.2. Market estimates and forecast, by application, 2013-2024
    • 10.6.8.3. Market estimates and forecast, by interface, 2013-2024
    • 10.6.8.4. Market estimates and forecast, by end-use, 2013-2024
    • 10.6.8.5. Market estimates and forecast, by type, 2013-2024
    • 10.6.8.6. Market estimates and forecast, by deployment model, 2013-2024

Chapter 11. Company Profiles

  • 11.1. Astute Solutions
    • 11.1.1. Business Overview
    • 11.1.2. Financial Data
    • 11.1.3. Product Landscape
    • 11.1.4. Collaboration and Funding
    • 11.1.5. Mergers and Acquisitions
    • 11.1.6. Strategic Outlook
    • 11.1.7. SWOT Analysis
    • 11.1.8. Analyst View
  • 11.2. Baidu
    • 11.2.1. Business Overview
    • 11.2.2. Financial Data
    • 11.2.3. Product Landscape
    • 11.2.4. Collaboration and Funding
    • 11.2.5. Mergers and Acquisitions
    • 11.2.6. Strategic Outlook
    • 11.2.7. SWOT Analysis
    • 11.2.8. Analyst View
  • 11.3. Botsify
    • 11.3.1. Business Overview
    • 11.3.2. Financial Data
    • 11.3.3. Product Landscape
    • 11.3.4. Collaboration and Funding
    • 11.3.5. Mergers and Acquisitions
    • 11.3.6. Strategic Outlook
    • 11.3.7. SWOT Analysis
    • 11.3.8. Analyst View
  • 11.4. Bold360
    • 11.4.1. Business Overview
    • 11.4.2. Financial Data
    • 11.4.3. Product Landscape
    • 11.4.4. Collaboration and Funding
    • 11.4.5. Mergers and Acquisitions
    • 11.4.6. Strategic Outlook
    • 11.4.7. SWOT Analysis
    • 11.4.8. Analyst View
  • 11.5. Chatfuel
    • 11.5.1. Business Overview
    • 11.5.2. Financial Data
    • 11.5.3. Product Landscape
    • 11.5.4. Collaboration and Funding
    • 11.5.5. Mergers and Acquisitions
    • 11.5.6. Strategic Outlook
    • 11.5.7. SWOT Analysis
    • 11.5.8. Analyst View
  • 11.6. ChatterOn
    • 11.6.1. Business Overview
    • 11.6.2. Financial Data
    • 11.6.3. Product Landscape
    • 11.6.4. Collaboration and Funding
    • 11.6.5. Mergers and Acquisitions
    • 11.6.6. Strategic Outlook
    • 11.6.7. SWOT Analysis
    • 11.6.8. Analyst View
  • 11.7. ChattyPeople
    • 11.7.1. Business Overview
    • 11.7.2. Financial Data
    • 11.7.3. Product Landscape
    • 11.7.4. Collaboration and Funding
    • 11.7.5. Mergers and Acquisitions
    • 11.7.6. Strategic Outlook
    • 11.7.7. SWOT Analysis
    • 11.7.8. Analyst View
  • 11.8. Facebook
    • 11.8.1. Business Overview
    • 11.8.2. Financial Data
    • 11.8.3. Product Landscape
    • 11.8.4. Collaboration and Funding
    • 11.8.5. Mergers and Acquisitions
    • 11.8.6. Strategic Outlook
    • 11.8.7. SWOT Analysis
    • 11.8.8. Analyst View
  • 11.9. Google Inc.
    • 11.9.1. Business Overview
    • 11.9.2. Financial Data
    • 11.9.3. Product Landscape
    • 11.9.4. Collaboration and Funding
    • 11.9.5. Mergers and Acquisitions
    • 11.9.6. Strategic Outlook
    • 11.9.7. SWOT Analysis
    • 11.9.8. Analyst View
  • 11.10. Haptik Inc.
    • 11.10.1. Business Overview
    • 11.10.2. Financial Data
    • 11.10.3. Product Landscape
    • 11.10.4. Collaboration and Funding
    • 11.10.5. Mergers and Acquisitions
    • 11.10.6. Strategic Outlook
    • 11.10.7. SWOT Analysis
    • 11.10.8. Analyst View
  • 11.11. Helpshift
    • 11.11.1. Business Overview
    • 11.11.2. Financial Data
    • 11.11.3. Product Landscape
    • 11.11.4. Collaboration and Funding
    • 11.11.5. Mergers and Acquisitions
    • 11.11.6. Strategic Outlook
    • 11.11.7. SWOT Analysis
    • 11.11.8. Analyst View
  • 11.12. IBM
    • 11.12.1. Business Overview
    • 11.12.2. Financial Data
    • 11.12.3. Product Landscape
    • 11.12.4. Collaboration and Funding
    • 11.12.5. Mergers and Acquisitions
    • 11.12.6. Strategic Outlook
    • 11.12.7. SWOT Analysis
    • 11.12.8. Analyst View
  • 11.13. Imperson Ltd.
    • 11.13.1. Business Overview
    • 11.13.2. Financial Data
    • 11.13.3. Product Landscape
    • 11.13.4. Collaboration and Funding
    • 11.13.5. Mergers and Acquisitions
    • 11.13.6. Strategic Outlook
    • 11.13.7. SWOT Analysis
    • 11.13.8. Analyst View
  • 11.14. Kiwi Inc.
    • 11.14.1. Business Overview
    • 11.14.2. Financial Data
    • 11.14.3. Product Landscape
    • 11.14.4. Collaboration and Funding
    • 11.14.5. Mergers and Acquisitions
    • 11.14.6. Strategic Outlook
    • 11.14.7. SWOT Analysis
    • 11.14.8. Analyst View
  • 11.15. ManyChat
    • 11.15.1. Business Overview
    • 11.15.2. Financial Data
    • 11.15.3. Product Landscape
    • 11.15.4. Collaboration and Funding
    • 11.15.5. Mergers and Acquisitions
    • 11.15.6. Strategic Outlook
    • 11.15.7. SWOT Analysis
    • 11.15.8. Analyst View
  • 11.16. Microsoft Corporation
    • 11.16.1. Business Overview
    • 11.16.2. Financial Data
    • 11.16.3. Product Landscape
    • 11.16.4. Collaboration and Funding
    • 11.16.5. Mergers and Acquisitions
    • 11.16.6. Strategic Outlook
    • 11.16.7. SWOT Analysis
    • 11.16.8. Analyst View
  • 11.17. Nuance Communication Inc.
    • 11.17.1. Business Overview
    • 11.17.2. Financial Data
    • 11.17.3. Product Landscape
    • 11.17.4. Collaboration and Funding
    • 11.17.5. Mergers and Acquisitions
    • 11.17.6. Strategic Outlook
    • 11.17.7. SWOT Analysis
    • 11.17.8. Analyst View
  • 11.18. LivePerson
    • 11.18.1. Business Overview
    • 11.18.2. Financial Data
    • 11.18.3. Product Landscape
    • 11.18.4. Collaboration and Funding
    • 11.18.5. Mergers and Acquisitions
    • 11.18.6. Strategic Outlook
    • 11.18.7. SWOT Analysis
    • 11.18.8. Analyst View
  • 11.19. Poncho
    • 11.19.1. Business Overview
    • 11.19.2. Financial Data
    • 11.19.3. Product Landscape
    • 11.19.4. Collaboration and Funding
    • 11.19.5. Mergers and Acquisitions
    • 11.19.6. Strategic Outlook
    • 11.19.7. SWOT Analysis
    • 11.19.8. Analyst View
  • 11.20. ReplyYes
    • 11.20.1. Business Overview
    • 11.20.2. Financial Data
    • 11.20.3. Product Landscape
    • 11.20.4. Collaboration and Funding
    • 11.20.5. Mergers and Acquisitions
    • 11.20.6. Strategic Outlook
    • 11.20.7. SWOT Analysis
    • 11.20.8. Analyst View
  • 11.21. Slack Technologies
    • 11.21.1. Business Overview
    • 11.21.2. Financial Data
    • 11.21.3. Product Landscape
    • 11.21.4. Collaboration and Funding
    • 11.21.5. Mergers and Acquisitions
    • 11.21.6. Strategic Outlook
    • 11.21.7. SWOT Analysis
    • 11.21.8. Analyst View
  • 11.22. SRI International
    • 11.22.1. Business Overview
    • 11.22.2. Financial Data
    • 11.22.3. Product Landscape
    • 11.22.4. Collaboration and Funding
    • 11.22.5. Mergers and Acquisitions
    • 11.22.6. Strategic Outlook
    • 11.22.7. SWOT Analysis
    • 11.22.8. Analyst View