市場調査レポート

テレコムコスト管理

Telecom Expense Management

発行 Galvin Consulting and Technology Coast Consulting 商品コード 252634
出版日 ページ情報 英文
納期: 即日から翌営業日
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テレコムコスト管理 Telecom Expense Management
出版日: 2012年10月16日 ページ情報: 英文
概要

当初は固定通信費を処理するのに考案されましたが、モバイルデバイス(携帯機器)使用の爆発的な増加で、近年テレコムコスト管理(TEM:Telecom Expense Management)は大躍進を遂げました。

当レポートでは、テレコムコスト管理(TEM)市場について調査分析し、主要企業の上級幹部とのインタビューに基づき、市場の構造や主要動向などを検証し、主要企業プロファイルも含めて、概略以下の構成でお届けいたします。

エグゼクティブサマリー

テレコムコスト管理(TEM)市場:概要

TEM市場の構造

  • 独立系TEMプロバイダー
  • 通信会社
  • システムインテグレーター
  • 大規模システム管理ベンダー
  • モバイルデバイス管理(MDM)ベンダー

TEMの主要動向

MDMベースのTEMベンダーの企業プロファイル

  • Tangoe
    • Tangoe:リアルタイムTEM
    • Tangoe:M&A
    • Tangoe:競合の脅威
    • Tangoe:企業の背景
  • SOTI and eMOBUS
    • eMOBUS:プラットフォーム
    • eMOBUS:注目点とTEMの戦略
    • SOTI and eMOBUS:競合の差別化要因
    • SOTI and eMOBUS:競合の脅威
    • SOTI and eMOBUS:企業の背景

Galvin Consultingについて

目次

Abstract

Executive Summary

Although initially devised to handle fixed telecom costs, Telecom Expense Management (TEM) has gained momentum in the recent past due to the explosive growth in mobile device usage. As more employees bring their personal mobile devices to work, IT managers want to ensure that telecom costs, including roaming charges, remain under control.

TEM entails the management of voice, data and wireless costs, allowing organizations to minimize and avoid overages by ensuring users are on the right plan and, if not, move them to the right plan, sometimes in real-time. Real-time TEM, or “rTEM,” is increasingly utilized by customers who want to understand their employees' usage patterns instantly, instead of waiting until the end of every month to retroactively view and correct overages.

Key players in the TEM market include independent TEM providers, telcos, system integrators, large system management vendors, and select mobile device management vendors. Consolidation is taking place among smaller, independent TEM players, while global telcos are sharpening their TEM focus, either through organic offerings or through acquisitions, such as Vodafone's acquisition of Quickcomm and TnT Expense Management.

Mobile Device Management vendors who also play in the TEM market are a small and select group. While several MDM vendors attempted to offer TEM solutions in the past, most have abandoned the market or are partnering with knowledgeable TEM vendors, discovering that TEM is far more complex than simply providing users with roaming alerts. Invoice processing, interacting with carrier billing formats, and charge back for bill-back and expense recovery are some of the more complex requirements of deeply embedded TEM offerings.

Tangoe and SOTI (through its partnership with eMOBUS) are two MDM vendors that have successfully launched TEM offerings. Tangoe foresees MDM and TEM as increasingly intertwined, and company executives believe they are uniquely positioned in the Communications Lifecycle Management space to offer customers comprehensive TEM services, particularly given Tangoe's strong relationships with global carriers and its recent series of acquisitions.

SOTI, through a strategic partnership it signed with eMOBUS in May 2012, is utilizing its MobiControl MDM platform and eMOBUS' telecom expense platform in a single console, providing customers with a centralized, holistic interface to manage the mobility lifecycles of their devices. SOTI and eMOBUS executives state that they are working toward a tighter, more seamless integration of their offerings.

METHODOLOGY

Galvin Consulting relied on primary and secondary information sources for this study, including in-depth interviews with senior executives at Tangoe, SOTI, eMOBUS, and LANDesk (Wavelink), along with an evaluation of recent industry articles, industry studies, social media, online blogs and user communities centered around the Telecom Expense Management market. Interviews were completed during July - October 2012, and secondary research took place during June - October 2012.

Galvin Consulting also relied upon the ongoing and extensive research it has collected for in-depth studies on the mobility market during the past 18 months, including reports on the Mobile Device Management market, the Mobile Security market, and the mHealth market.

ABOUT GALVIN CONSULTING

Galvin Consulting publishes syndicated research on mobile technology, including Smartphones in the US Enterprise, Transforming Healthcare through mHealth Solutions, Mobile Device Management: Key Considerations in Evaluating & Selecting a MDM Solution, MDM Vendor Profiles, and US Mobile Security: State of the Industry.

Table of Contents

  • Executive Summary
  • Telecom Expense Management Market: Overview
  • TEM Market Structure
    • Independent TEM Providers
    • Telcos
    • System Integrators
    • Large System Management Vendors
    • Mobile Device Management (MDM) Vendors
  • Key TEM Trends
  • Company Profiles of MDM-based TEM Vendors
    • Tangoe
      • Tangoe's Real-Time TEM
      • Tangoe's M&As
        • Tangoe's Competitive Differentiators
      • Tangoe's Competitive Threats
      • Tangoe Company Background
    • SOTI and eMOBUS
      • eMOBUS Platform
      • eMOBUS Focus and TEM Strategy
      • SOTI and eMOBUS Competitive Differentiators
      • SOTI and eMOBUS Competitive Threats
      • SOTI and eMOBUS Company Backgrounds
  • About Galvin Consulting
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