表紙:教育業界向け通信・コラボレーション・コンタクトセンター技術の成長機会
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991741

教育業界向け通信・コラボレーション・コンタクトセンター技術の成長機会

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

出版日: | 発行: Frost & Sullivan | ページ情報: 英文 65 Pages | 納期: 即日から翌営業日

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教育業界向け通信・コラボレーション・コンタクトセンター技術の成長機会
出版日: 2021年02月05日
発行: Frost & Sullivan
ページ情報: 英文 65 Pages
納期: 即日から翌営業日
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  • 概要
  • 目次
概要

新型コロナウイルス感染症 (COVID-19) によりロックダウンやソーシャルディスタンスの確保などが進められた結果、教育は場所や時間に制約される必要がないことがわかりました。その結果、リモート対面授業を必要に応じて切り替えつつ、オンラインでの学習コースの提供や、教師・学生間のオンラインでの意見交換といった、同期型・非同期型の様々な手法が急速に普及つつあります。

当レポートでは、世界の教育分野における各種通信・コラボレーション技術の市場機会について分析し、各種技術 - パッケージ型ソリューション、API、プログラマブル通信機能、ビデオ会議、チームコラボレーション、ユニファイドコミュニケーション・コラボレーション (UC&C)、UCaaS (サービスとしてのUC)、CSaaS (サービスとしてのコンタクトセンター) など - の概略や、教育現場における主な活用方法、具体的な活用事例、今後の市場機会と対処すべき課題、といった情報を取りまとめてお届けいたします。

目次

エグゼクティブサマリー

定義と範囲

  • 分析の範囲
  • 関連技術の定義

戦略的課題

成長環境

  • 成長のための主な成功要因
  • 新規ソリューションの導入に対処する方法
  • 卓越性には包含が必要
  • 教育モード
  • 知識と関わるテクノロジーソリューション
  • 教育業界の問題点
  • 成長促進要因
  • 成長抑制要因

主なユースケース

  • フローチャート・記号
  • 同期型バーチャル教室
  • 非同期型ハイブリッド教室
  • 同期型・分散型教室
  • 教師・学生・保護者・スタッフ間のコミュニケーション
  • リマインダー、通知、緊急警報
  • 人工知能 (AI) はどのようにして教育の「新常態」を支援できるか

成長機会

  • 成長機会 (1):ビデオ会議 (2020年)
  • 成長機会 (2):チームコラボレーション (2020年)
  • 成長機会 (3):ユニファイドコミュニケーション (UC) (2020年)
  • 成長機会 (4):コンタクトセンター (2020年)
  • 成長機会 (5):プログラマブルコミュニケーション (2020年)
  • 成長機会 (6):業務用コラボレーション・ソリューション (2020年)
  • 成長機会 (7):コミュニケーション/コラボレーション用デバイス (2020年)

付録

  • ケーススタディ
目次
Product Code: K550-64

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students' experience.

The COVID-19-induced need for social distancing unmasked this sector's lack of preparedness to work remotely when required.

The pandemic-induced changes in the education vertical have been profound and pervasive:

  • Campus is no longer physical-only
  • Education can take place anywhere
  • Courses must be built around in-person and remote modalities, switching between the two as needed
  • Climate events and distance to school lose relevance
  • Synchronous scenarios are better for students exchanging ideas and opinions and for those who need more guidance; students can learn from each other, and the teacher can build groups
  • Asynchronous scenarios work if students need to engage at their own pace, do homework before a class, or if the level of prior knowledge of a subject among students varies significantly

From implementing remote classes to enabling mass communication, education organizations have made significant efforts to maintain operations and engagement.

Although some organizations were already embracing digitization and virtual classes, the pandemic showed clearly that only the first small steps have been taken towards the goal of digitization and that use cases are still emerging.

Digital technologies, including communications and collaboration solutions, as well as programmable platforms, must be leveraged as key enablers of accelerated and effective transformation within education organizations.

In order to properly apply programmable communications and other digital technologies to address education organizations' particular needs, a clear understanding of the processes and workflows and their chokepoints is required.

Research Highlights:

This study discusses opportunities for improving student and staff experiences and enhancing important workflows in the sector using pre-packaged communications and collaboration solutions as well as application programming interfaces (APIs) and programmable communications capabilities.

This study highlights key use cases for point solutions such as video conferencing, team collaboration, as well as integrated suites such as unified communications and collaboration (UCC), UC as a service (UCaaS), contact center and contact center as a service (CCaaS), and communication platform as a service (CPaaS) solutions in the education sector.

More specifically, this study identifies the following use cases whereby advanced communications tools can deliver value to education organizations:

  • Live one-on-one tutoring and counseling
  • Live virtual classroom or guest speaker presentations
  • Asynchronous hybrid classroom
  • Synchronous distributed classroom
  • Teacher, student, parent, and staff communications
  • Reminders, notifications, and emergency alerts

The study identifies the key growth opportunities within the education sector for different types of communications solutions, such as video conferencing, UCC and UCaaS, contact center and CCaaS, CPaaS, and communications devices.

Key Features:

The objective of this study is to enable market participants to more effectively address both long-standing challenges and the current pain points and shifting scenarios that COVID-19 has presented.

Table of Contents

Executive Summary

  • Executive Report and Purpose of the Study
  • Executive Report and Purpose of the Study (continued)

Definitions and Scope

  • Scope of Analysis
  • Technology-related Definitions
  • Technology-related Definitions (continued)
  • Technology-related Definitions (continued)
  • Technology-related Definitions (continued)

Strategic Imperatives

  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on Education Industry
  • Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Environment

  • Critical Success Factors for Growth
  • Critical Success Factors for Growth (continued)
  • Critical Success Factors for Growth (continued)
  • Critical Success Factors for Growth (continued)
  • How to Face a New Solution Deployment
  • Excellence Requires Inclusion
  • Education Modes
  • Technology Solutions to Engage with Knowledge
  • Pain Points in the Education Industry
  • Growth Drivers
  • Growth Drivers (continued)
  • Growth Restraints

Core Use Cases

  • Flowchart Symbols
  • Virtual Synchronous Classroom
  • Virtual Synchronous Classroom (continued)
  • Asynchronous Hybrid Classroom
  • Asynchronous Hybrid Classroom (continued)
  • Synchronous Distributed Classroom
  • Synchronous Distributed Classroom (continued)
  • Teachers, Students, Parents and Staff Communications
  • Teachers, Students, Parents and Staff Communications (continued)
  • Reminders, Notifications and Emergency Alerts
  • Reminders, Notifications and Emergency Alerts (continued)
  • How Can AI Aid the New Normal of Education

Growth Opportunity Universe

  • Growth Opportunity 1: Video Conferencing, 2020
  • Growth Opportunity 1: Video Conferencing, 2020 (continued)
  • Growth Opportunity 2: Team Collaboration, 2020
  • Growth Opportunity 2: Team Collaboration, 2020 (continued)
  • Growth Opportunity 3: Unified Communications, 2020
  • Growth Opportunity 3: Unified Communications, 2020 (continued)
  • Growth Opportunity 4: Contact Center, 2020
  • Growth Opportunity 4: Contact Center, 2020 (continued)
  • Growth Opportunity 5: Programmable Communications, 2020
  • Growth Opportunity 5: Programmable Communications, 2020 (continued)
  • Growth Opportunity 6: Vertical Collaboration Solutions, 2020
  • Growth Opportunity 6: Vertical Collaboration Solutions, 2020 (continued)
  • Growth Opportunity 7: Communications/Collaboration Devices, 2020
  • Growth Opportunity 7: Communications/Collaboration Devices, 2020 (continued)
  • List of Exhibits
  • Legal Disclaimer

Appendix

  • Case Studies
  • Case Studies (continued)
  • Case Studies (continued)