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小売りにおける新興技術 - IT意思決定者の展望:2019年

Emerging Technologies in Retail - An IT Decision Maker Perspective, 2019

発行 Frost & Sullivan 商品コード 926836
出版日 ページ情報 英文 52 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=109.83円で換算しております。
小売りにおける新興技術 - IT意思決定者の展望:2019年 Emerging Technologies in Retail - An IT Decision Maker Perspective, 2019
出版日: 2020年02月14日 ページ情報: 英文 52 Pages
概要

モノのインターネット(IoT)、ブロックチェーン/分散型台帳技術(DLT)、および人工知能(AI)の3つの技術は、今日の新しい技術の中でも際立っており、今後数年間で小売り産業関連企業にますます変革的な影響を与えると見込まれています。

当レポートは、小売りにおける主要な3つの新興技術 (AI・ブロックチェーン・IoT ) について調査し、技術が産業へ及ぼす影響、IT投資を促進する要因、デジタル転換の状況、主なメリット、これら新興技術に関する主な懸念事項、および今後の投資計画などについて分析しています。

エグゼクティブサマリー

調査範囲・手法

  • 調査目的
  • 調査手法
  • 本調査が取り扱う主な項目

技術状況・動向・利用例

  • 主要な新興技術:AI・ブロックチェーン・IoT
  • 人工知能:ビジネス・社会にとって唯一最大の破壊力
  • ブロックチェーン:DLTの進化はブロックチェーンの革命に置き替わる
  • モノのインターネット (IoT) :組織のデジタル転換ビジョンを推進するIoTの成功
  • 主要な新興技術によって可能となった主な利用例・メリット

IoT・ブロックチェーン・AIを活用してビジネスインパクトを提供:事業目標・IT投資の促進要因

  • 小売り産業における事業目標
  • 小売りにおける主なIT投資の促進要因

デジタル転換ジャーニーの進展

  • デジタル転換の状況
  • デジタル転換の状況:従業員規模別
  • 新興技術の展開
  • デジタル転換の状況・主なイネーブリング技術
  • 新興技術の展開の段階
  • 収益に占めるIT予算のシェアおよび現在使用している新興技術

既知のメリット

主要な新興技術に投資する理由

  • IoTへ投資する主な理由
  • AIへ投資する主な理由
  • ブロックチェーンへ投資する主な理由

新興技術トップ3に関する主な懸念事項

  • IoT関連小売業者の主な懸念事項
  • AI関連小売業者の主な懸念事項
  • ブロックチェーン関連小売業者の主な懸念事項

投資計画

  • 今後2年間の主要な新興技術の投資計画

結論

付録

目次
Product Code: MF3C-67

Survey Results Highlight that Retailers are Embracing IoT, Blockchain, and AI to Deliver Business Impact

Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Tencent have raised consumer expectations. This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an IT decision-maker perspective on the use of emerging technologies in retail as survey results highlight that retailers are embracing the Internet of Things (IoT), Blockchain/Digital Ledger Technologies (DLT), and Artificial Intelligence (AI) to deliver business impact. These three technologies stand out amongst the emerging technologies of today and will have an increasingly transformational impact on organisations in the retail sector over the next few years. They have already started to do so in highly interdependent and synergistic ways. Distributed computing will expedite IoT deployment. The expectation of 60 billion connected devices by 2024 goes hand in hand with a need for lower latency, greater cost efficiency, falling silicon costs, and demand for processing and analytics power at the edge.

IoT can help level the playing field for physical stores and enable the provision of an eCommerce-like personalised experience, by establishing the critical physical-digital link. The IoT also constitutes an essential source of quality data for AI to become able to address specific use cases of which there is a continually growing number across industries and value chains, from customer-facing through core operational processes to the back-office. AI and ML are by far the most disruptive forces across the economy, the enterprise, and society at large. In retail, AI and ML will revolutionise planning, operations and fraud detection and enable personalisation at all levels.

The technologies will enhance customer experience and efficiency. AI is the next general-purpose technology. It will transform the way humans interact with computers, regardless of the physical form factor. As the archetypal consumer-facing industry, retail will be at the forefront of this. DLT can provide secure storage, and validation to ensure security and drive efficiency through automation. This interdependence highlights the importance of a carefully planned digital strategy wherein deployment takes into account dependencies between technologies. The findings reflect the progress made by retailers and their keenness to continue to make investments relating to digital technologies as these promise to enable personalisation, human-machine interaction, automation and friction reduction, support greater efficiency, and the delivery of better user experiences. While not the primary value-adding case, the fact that the number of retailers accepting digital currency has grown into the hundreds of thousands shows the adoption momentum. Blockchain/DLT can help tackle many retail challenges, starting from supply chain transparency, to provenance/proof-of-origin, and secure consumer identity and privacy management. DLT-based micropayments can make loyalty programs more efficient.

Table of Contents

Executive Summary

  • Key Findings

Research Scope and Methodology

  • Research Aim and Scope
  • Research Methodology
  • Survey Methodology
  • Key Questions this Study will Answer

Technology Status, Trends, and Use Cases

  • Key Emerging Technologies-AI, Blockchain, and IoT
  • Artificial Intelligence-The Single-most Disruptive Force to Business and Society
  • Blockchain-DLT Evolution Replaces Blockchain Revolution
  • Internet of Things-Success of IoT to Drive Organisations' Digital Transformation Vision
  • Selected Use Cases and Benefits Enabled by Key Emerging Technologies

Harnessing IoT, Blockchan and AI to Deliver Business Impact-Business Objectives and IT Investment Drivers

  • Business Objectives in the Retail Industry
  • Top IT Investment Drivers in Retail

Progress in Digital Transformation Journeys

  • State of Digital Transformation
  • State of Digital Transformation by Employment Size Band
  • Emerging Technology Deployment
  • State of Digital Transformation and Key Emerging Technologies
  • Stage of Emerging Technology Deployment
  • IT Budget as Share of Revenue and Emerging Technology Use Today

Benefits Already Seen

  • Benefits Already Delivered by Key Emerging Technologies

Reasons for Investing in Key Emerging Technologies

  • Top Reasons for Investment in IoT
  • Top Reasons for Investment in AI
  • Top Reasons for Investment in Blockchain

Key Concerns Relating to Top 3 Emerging Technologies

  • Top Concerns for Retailers Concerning IoT
  • Top Concerns for Retailers Concerning AI
  • Top Concerns for Retailers Concerning Blockchain

Investment Plans

  • Investment Plans for Key Emerging Technologies Over Next Two Years

The Last Word

  • The Last Word
  • Legal Disclaimer

Appendix

  • List of Exhibits

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360º Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy