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デジタルトランスフォーメーションの最優先項目:世界市場の分析

Top End User Priorities in Digital Transformation, Global, 2019

発行 Frost & Sullivan 商品コード 913125
出版日 ページ情報 英文 130 Pages
納期: 即日から翌営業日
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本日の銀行送金レート: 1USD=109.62円で換算しております。
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デジタルトランスフォーメーションの最優先項目:世界市場の分析 Top End User Priorities in Digital Transformation, Global, 2019
出版日: 2019年09月17日 ページ情報: 英文 130 Pages
概要

当レポートでは、各種産業の意思決定者を対象に調査を行った結果から、事業目標、主なIT課題、目標達成・課題解消のためのIT/通信関連の最優先投資項目を調査し、技術導入・投資計画、IT投資の主要推進因子、主な新興技術に対する個別調査、IT予算の配分見通しなどをまとめています。

調査目的・調査手法

回答者のプロファイル

主要調査結果:サマリー

デジタルトランスフォーメーションにおける最優先項目:事業目標に対する行動

  • 主な事業目標・見通し
  • 主な事業目標・見通し:地域別
  • トップ3事業目標・見通し:事業区分別
  • トップ3事業目標・見通し:企業規模別
  • トップ3事業目標・見通し:CEO・CTO/CIO別
  • 企業目標・達成レベル
  • デジタルトランスフォーメーションの段階
  • デジタルトランスフォーメーションの影響・見通し
  • デジタルトランスフォーメーションの効果測定法、など

主なIT課題

  • 主なIT課題・見通し
  • 主なIT課題・見通し:地域別
  • 主なIT課題・見通し:産業区分別
  • 主なIT課題・見通し:企業規模別
  • 主なIT課題・見通し:CEO・CTO/CIO別、など

技術導入・投資計画

  • IT/通信ソリューションの導入率
  • IT/通信ソリューションへの投資計画
  • 新興技術の導入率
  • 重要意思決定因子・見通し
  • 重要意思決定因子・見通し:地域別
  • 重要意思決定因子・見通し 産業別
  • 重要意思決定因子・見通し:企業規模別
  • 重要意思決定因子・見通し:CEO・CTO/CIO別
  • 主なIT投資推進因子・見通し
  • 主なIT投資推進因子・見通し:地域別
  • 主なIT投資推進因子・見通し:産業区分別
  • 主なIT投資推進因子・見通し:企業規模別
  • 主なIT投資推進因子・見通し:CEO・CTO/CIO別
  • デジタルソリューションの競合上のメリット
  • 主な購入経路:事業区分別
  • 代替リスクのある技術
  • 主なセキュリティ上の脅威の可能性:事業区分別、など

新興技術:IoT

  • 導入率
  • 導入率・予測:産業別
  • 競合上のメリット
  • 競合上のメリット:産業別
  • 実装段階:産業別
  • IoT投資の主な理由
  • IoT投資の主な理由:地域別
  • アウトソーシングの好み
  • IoT関連の懸念、など

新興技術:AI/マシンラーニング

  • 導入率
  • 導入率・予測:産業別
  • 実装段階:産業別
  • 競合上のメリット
  • 競合上のメリット:産業別
  • AI/マシンラーニング投資の主な理由
  • AI/マシンラーニング投資の主な理由:地域別
  • AI/マシンラーニング投資の主な理由:企業規模別
  • AI & マシンラーニング投資関連の懸念、など

新興技術:ブロックチェーン/DLT

  • 導入率
  • 導入率・予測:産業別
  • 実装段階:産業別
  • 競合上のメリット
  • 競合上のメリット:産業別
  • ブロックチェーン/DLT投資の主な理由
  • ブロックチェーン/DLT関連の懸念
  • アウトソーシング、など

IT予算・投資計画

  • 世界の年間収益
  • IT/通信予算の配分
  • 年間IT/通信予算の増加見通し
  • IT/通信予算の配分:産業別
  • IT投資・収益成長の関係性
  • 成功・成長の戦略的必須要件、など

総論

FROST & SULLIVANについて

目次
Product Code: K40C-67

Gain a Competitive Advantage Using Customer Insights

Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate objectives and delivering solutions that solve real problems. This study takes a close look at top company goals across industries, regions and business sizes to discover opportunities for IT and Communications companies. Which technologies will help companies best achieve their corporate goals. Which companies are considered cutting-edge in developing digital solutions?

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) and communications, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Data Centers & Cloud Infrastructure, Digital Marketing (Omnichannel Marketing, Marketing Automation), Customer Experience Management, Cybersecurity, Enterprise Information Management (Enterprises Content Management), Enterprise Resource Planning (ERP), and Analytics. We also gained insights on implementation plans of emerging technologies such as Internet of Things (IoT), Blockchain, and Artificial Intelligence (AI).

  • Discover the top business objectives and challenges facing companies across verticals and regions
  • Understand the IT-related challenges that organizations face today
  • Assess the current and future use of IT and communications technologies
  • Evaluate factors that drive investments in digital transformation
  • Gauge digital transformation trends
  • Appraise available IT budgets
  • Compare and contrast challenges, drivers, and investments across verticals
  • Find gaps in CEO vs. CIO goals and plans

Improving customer experience and satisfaction is the most important business goal for the next two years, followed by improving operational efficiencies, and launching new products and services.

Nearly one-third of respondents believe that enhancing sales and marketing effectiveness, boosting creativity and innovation, and expanding to new markets are among the top 3 priorities for their business growth over the next two years.

Improving operational efficiencies is a top priority in APAC and LA, while enhancing customer experience and satisfaction is the most important corporate goal in NA and Europe.

Over the next two years, half of the Finance, Banking & Insurance and Healthcare sectors plan to focus on customer experience and satisfaction whereas half of the Travel & Hospitality and Retail industries intend to improve operational efficiencies.

Keeping up with new and continuously evolving security threats is a key reason for digital transformation to remain an ongoing process. Security is cited as the number one critical decision making factor. It's also one of the top reasons companies plan to replace technologies they currently own/use. Ensuring a high level of network security must be a big part of decision making when developing products over the next two years.

There is a correlation between IT investments and end user revenue growth. Combined with an expected increase in IT investments of 22%, vendors have opportunities for growth over the next two years.

Customer satisfaction and improving sales are the major drivers behind the adoption of digital transformation. Companies that are able to effectively help end-user industries to implement a digital transformation strategy will be the winners.

Table of Contents

Research Objectives and Methods

  • Research Objectives
  • Survey Methodology

Respondent IT/Communications Decision Maker Profile

  • Top End User Priorities in Digital Transformation-Respondent IT/Communications Decision Maker Profile, Global, 2019
  • Top End User Priorities in Digital Transformation-Respondent IT/Communications Decision Maker Profile, Global, 2019 (continued)
  • Top End User Priorities in Digital Transformation-Respondents by Industry Sector, Global, 2019
  • Top End User Priorities in Digital Transformation-Respondent's Job Titles, Global, 2019

Summary of Key Findings

  • Top Business Objectives
  • Digital Transformation Implementation Stages
  • Digital Transformation Strategies
  • Adoption of Digital Solutions
  • Emerging Technologies-IoT
  • Emerging Technologies-AI and Machine Learning
  • Emerging Technologies-Block Chain/Distributed Ledger Technology (DLT)
  • Allocation of IT\Telecom Budget

Top End User Priorities in Digital Transformation-How are Companies Performing Against Their Business Goals?

  • Top End User Priorities in Digital Transformation-Top Business Goals, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Top Business Goals by Region, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Top 3 Business Goals by Business Verticals, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Top 3 Business Goals by Business Size, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Top 3 Business Goals by CEO vs CTO/CIO, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Level of Company Performance Against Own Targets, Top 2 Boxes, Global, 2019
  • Top End User Priorities in Digital Transformation-Level of Company Performance Against Own Targets, Global, 2019
  • Top End User Priorities in Digital Transformation-Level of Company Performance Against Own Targets by Region, Top 2 Boxes, Global, 2019
  • Top End User Priorities in Digital Transformation-Level of Company Performance Against Own Targets by Business Size, Top 2 Boxes, Global, 2019
  • Top End User Priorities in Digital Transformation-Stage of Digital Transformation, Global, 2019
  • Top End User Priorities in Digital Transformation-Impact of Digital Transformation on Departments, Top 2 Boxes, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Impact of Digital Transformation on Departments by Region, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-How Companies Plan to Measure their Digital Transformation Success, Global, 2019

Top IT Challenges-What is IT Facing Over the Next Few Years?

  • Top End User Priorities in Digital Transformation-Top IT Challenges, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Challenges by Region, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Challenges by Industry Types, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Challenges by Company Size, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Challenges by CEO vs CTO/CIO, Global, 2020 to 2021

Technology Adoption & Investment Plans- Are Companies Buying the Technologies they Need to Meet Their Objectives & Overcome Their Challenges?

  • Top End User Priorities in Digital Transformation-Adoption of IT/Telecom Solutions, Global, 2019
  • Top End User Priorities in Digital Transformation-IT/Telecom Solutions Investment Plans, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-IT/Telecom Solutions Investment Plans Among Non-Users, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Adoption of Emerging Technologies, Global, 2019
  • Top End User Priorities in Digital Transformation-Critical Decision Making Factors, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Critical Decision Making Factors by Region, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Critical Decision Making Factors by Vertical, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Critical Decision Making Factors by Business Size, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Critical Decision Making Factors by CEO vs CTO/CIO, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Investment Drivers, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Investment Drivers by Region, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Investment Drivers by Industry Types, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Investment Drivers by Company Size, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Top IT Investment Drivers by CEO vs CTO/CIO, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Competitive Advantages of Digital Solutions, Global, 2019
  • Top End User Priorities in Digital Transformation-Primary Purchasing Channels, Global, 2019
  • Top End User Priorities in Digital Transformation-Primary Purchasing Channels by Business Verticals, Global, 2019
  • Top End User Priorities in Digital Transformation-Technologies at Risk of Being Replaced, Global, 2019
  • Top End User Priorities in Digital Transformation-Why Technologies are Being Replaced, Global, 2019
  • Top End User Priorities in Digital Transformation-Top Potential Security Threats, Global, 2019
  • Top End User Priorities in Digital Transformation-Top Potential Security Threats by Business Verticals, Global, 2019
  • Top End User Priorities in Digital Transformation-How Common are Security Threats?, Global, 2019

Emerging Technologies-Internet of Things (IoT)

  • Top End User Priorities in Digital Transformation-Adoption of Internet of Things (IoT), Global, 2019
  • Top End User Priorities in Digital Transformation-Adoption of Internet of Things (IoT) by Industry Verticals, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Competitive Advantages of Internet of Things (IoT), Global, 2019
  • Top End User Priorities in Digital Transformation-Competitive Advantages of Internet of Things (IoT) by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Implementation Stage of Internet of Things Internet of Things (IoT), Global, 2019
  • Top End User Priorities in Digital Transformation-Implementation Stage of Internet of Things Internet of Things (IoT) by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Top Reasons for Internet of Things (IoT) Investment, Global, 2019
  • Top End User Priorities in Digital Transformation-Top Reasons for Internet of Things (IoT) Investment by Region, Global, 2019 to 2020
  • Top End User Priorities in Digital Transformation-Outsourcing Preferences of Internet of Things (IoT) Solutions, Global, 2019
  • Top End User Priorities in Digital Transformation-Outsourcing Preferences of Internet of Things (IoT), Global, 2019
  • Top End User Priorities in Digital Transformation-Concerns Regarding Internet of Things (IoT), Global, 2019

Emerging Technologies-Artificial Intelligence/Machine Learning

  • Top End User Priorities in Digital Transformation-Adoption of Artificial Intelligence & Machine Learning, Global, 2020 to 2021
  • Top End User Priorities in Digital Transformation-Adoption of Artificial Intelligence & Machine Learning by Industry Verticals, Global, 2019
  • Top End User Priorities in Digital Transformation-Implementation Stage of Artificial Intelligence & Machine Learning by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Implementation Stage of Artificial Intelligence & Machine Learning, Global, 2019
  • Top End User Priorities in Digital Transformation-Competitive Advantages of AI & Machine Learning, Global, 2019
  • Top End User Priorities in Digital Transformation-Competitive Advantages of AI & Machine Learning by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Reasons Cited for Investing in AI/Machine Learning, Global, 2019
  • Top End User Priorities in Digital Transformation-Reasons Cited for Investing in AI/Machine Learning by Region, Global, 2019
  • Top End User Priorities in Digital Transformation-Reasons Cited for Investing in AI/Machine Learning by Business Size, Global, 2019
  • Top End User Priorities in Digital Transformation-Concerns Regarding AI & Machine Learning Investments, Global, 2019
  • Top End User Priorities in Digital Transformation-Outsourcing Preferences of AI & Machine Learning Solutions, Global, 2019
  • Top End User Priorities in Digital Transformation-Outsourcing Preferences of AI & Machine Learning Solutions, Global, 2019 (continued)

Emerging Technologies-Blockchain/DLT

  • Top End User Priorities in Digital Transformation-Adoption of Blockchain/DLT by Industry Verticals, Global, 2019
  • Top End User Priorities in Digital Transformation-Adoption of Blockchain/DLT by Industry Verticals, Global, 2019 (continued)
  • Top End User Priorities in Digital Transformation-Implementation Stage of Blockchain/DLT, Global, 2019
  • Top End User Priorities in Digital Transformation-Implementation Stage of Blockchain/DLT by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Competitive Advantages of Blockchain/DLT, Global, 2019
  • Top End User Priorities in Digital Transformation-Competitive Advantages of Blockchain/DLT by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Top Reasons Cited for Investing in Blockchain/DLT, Global, 2019
  • Top End User Priorities in Digital Transformation-Concerns Regarding Blockchain/DLT, Global, 2019
  • Top End User Priorities in Digital Transformation-Concerns Regarding Blockchain/DLT by Region, Global, 2019
  • Top End User Priorities in Digital Transformation-Concerns Regarding Blockchain/DLT by Business Size, Global, 2019
  • Top End User Priorities in Digital Transformation-Outsourcing of Blockchain/DLT Solutions, Global, 2019
  • Top End User Priorities in Digital Transformation-Outsourcing of Blockchain/DLT Solutions, Global, 2019 (continued)

Top End User Priorities in Digital Transformation-IT Budgets & Plans for Investments

  • Top End User Priorities in Digital Transformation-Global Annual Revenues, Global, 2019
  • Top End User Priorities in Digital Transformation-Allocation of IT/Telecom Budget, Global, 2019
  • Top End User Priorities in Digital Transformation-Mean Percentage of Annual IT/Telecom Budget Increase, Global, 2020
  • Top End User Priorities in Digital Transformation-Allocation of IT/Telecom Budget by Industry Vertical, Global, 2019
  • Top End User Priorities in Digital Transformation-Allocation of IT/Telecom Budget by Industry Vertical, Global, 2019 (continued)
  • Top End User Priorities in Digital Transformation-Allocation of IT/Telecom Budget by Industry Vertical, Global, 2019 (continued)
  • Top End User Priorities in Digital Transformation-Relationship of IT Spending with Revenue Growth, Global, 2019
  • Strategic Imperatives for Success and Growth

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