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市場調査レポート

Microsoftの影響

The Microsoft Effect

発行 Frost & Sullivan 商品コード 648610
出版日 ページ情報 英文 72 Pages
納期: 即日から翌営業日
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Microsoftの影響 The Microsoft Effect
出版日: 2018年05月22日 ページ情報: 英文 72 Pages
概要

当レポートでは、Microsoftのビジネスコミュニケーションソリューションを調査し、ソリューションおよび戦略の概要、ユーザー基盤、市場影響因子の分析、近年のソリューション強化の動向、エコシステムの主要ステークホルダーへの影響などをまとめています。

エグゼクティブサマリー

Microsoftのビジネスコミュニケーションソリューション&戦略:概要

  • ビジネスコミュニケーション市場の推移
  • クラウドコミュニケーションの重要性の拡大
  • クラウド音声・UCaaSプロバイダーとしてのMicrosoft
  • プレミスベース・クラウドをまたぐMicrosoft
  • 数値で見るMicrosoft
  • Microsoft Teams and Phone System:製品のビジョンと戦略
  • Microsoft Teams and Phone System:近年の強化とロードマップ

クラウドコミュニケーションの利用・動向

  • ワークプレイスコミュニケーション&コラボレーション
    • クラウドプロバイダー選定の推進因子
  • クラウド導入動向:世界市場
  • クラウドコミュニケーション動向:Microsoftへの影響

コミュニケーションプロバイダー変更のビジネスレディネス

  • コミュニケーションインフラ:統合
  • コミュニケーションインフラ-プロバイダーの変更
  • IT・コミュニケーションソリューション:変更の主な理由
  • プロバイダー変更の顧客のレディネス:Microsoftへの影響

導入動向:Microsoft Skype for Business・Teams & Phone System

  • 顧客導入数
  • 顧客導入数:地域別
  • 顧客の導入プラン:地域別
  • 顧客の導入プラン:企業規模別
  • 顧客導入数:産業別
  • 顧客の導入プラン:産業別
  • インスタントメッセージング導入数:地域別
  • インスタントメッセージング導入数:顧客規模別
  • IPテレフォニー導入数:地域別
  • IPテレフォニー導入数:顧客規模別
  • オーディオカンファレンス導入数:地域別
  • オーディオカンファレンス導入数:顧客規模別
  • ウェブカンファレンス導入数:地域別
  • ウェブカンファレンス導入数:顧客規模別
  • ビデオカンファレンス導入数:地域別
  • ビデオカンファレンス導入数:顧客規模別
  • ブロードキャスティング導入数:地域別
  • ブロードキャスティング導入数:顧客規模別
  • UCaaSプロバイダーとしてのMicrosoft:顧客の認識
  • Microsoftの成長機会
  • 市場成長推進因子
  • 市場成長阻害因子

Microsoftのクラウド戦略:顧客・技術パートナー・リセラー・競合事業者への影響

付録

FROST & SULLIVANについて

目次
Product Code: 9ABD/33

Evaluating Microsoft's Impact on the Enterprise Communications Ecosystem

For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing customer adoption of cloud solutions, in general, and hosted/cloud private branch exchange (PBX) and UC as a service (UCaaS), in particular.

Microsoft's extensive technology acumen and market power make it a formidable force in the business communications and productivity tools space, compelling competitors to keep a close eye on its product roadmap and go-to-market strategy. Therefore, Microsoft's frequent changes in strategic direction, including the recent transition from Skype for Business Online to Teams and strong push for Microsoft Phone System (formerly Cloud PBX), have caused simultaneously excitement, concern and confusion among businesses, technology developers, resellers, service providers and other market participants.

Frost & Sullivan believes that Teams and Phone System can significantly enhance Microsoft's competitive position in the cloud communications market, if certain conditions are met. Overall, Microsoft Teams and Phone System are likely to experience rapid growth in the next six to seven years. Recent and pending solution enhancements will reinforce Microsoft's competitive position and enable it to accelerate customer acquisition in the future. Microsoft's determined foray into the cloud communications space, accompanied by frequent technology and strategic shifts, is likely to affect other market participants in various ways:

  • Provide more options for businesses looking to adopt compelling cloud communications solutions, but also cause confusion and hesitation to move forward with solution upgrades and replacements.
  • Create certain integration/interoperability challenges, but also offer growth opportunities for partners delivering solutions (e.g., infrastructure, endpoints, software) that complement Microsoft's products and services.
  • Delay sales, but also expand product and services opportunities for resellers as well as implementation, professional and managed services partners.
  • Pose an immediate competitive threat (including price pressures, customer churn or delayed decision making) to other hosted cloud communications providers, but also help accelerate competitor innovation and compel providers to more effectively differentiate via solution functionality, service quality and reliability, and customer service and support.

Market participants must watch Microsoft's strategy and cloud solutions roadmap closely to respond quickly and effectively to changes that can potentially have a significant impact on their business.

This study provides an overview of Microsoft's position in the business communications market, including estimated installed user base and other metrics. It also discusses recent and upcoming enhancements of Microsoft cloud communications solutions, including Microsoft Skype for Business, Teams and Phone System. Finally, this study analyses the impact of Microsoft's cloud communications portfolio and strategy on the enterprise communications ecosystem.

Table of Contents

1. THE MICROSOFT EFFECT

Executive Summary

  • Executive Summary
  • Executive Summary (continued)

Microsoft Business Communications Solutions and Strategy Overview

  • Microsoft's Journey in the Business Communications Market
  • Microsoft's Growing Role in Cloud Communications
  • Microsoft as a Cloud Voice and UCaaS Provider
  • Microsoft Straddles the Premises-Based and Cloud Worlds
  • Microsoft Straddles the Premises-Based and Cloud Worlds (continued)
  • Microsoft in Numbers
  • Microsoft Teams and Phone System Product Vision and Strategy
  • Microsoft Teams and Phone System Recent Enhancements and Roadmap
  • Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)
  • Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)
  • Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)

Cloud Communications Usage and Trends

  • Workplace Communications and Collaboration-Drivers for Selecting a Cloud Provider
  • Cloud Deployment Trends-Global
  • Cloud Communications Trends-Implications for Microsoft

Business Readiness to Switch Communications Providers

  • Communications Infrastructure-Integration, Global
  • Communications Infrastructure-Provider Replacement, Global
  • Communications Solutions Replacement-Global
  • IT and Communications Solutions-Top Reasons for Provider Replacement, Global
  • Customer Readiness to Switch Providers-Implications for Microsoft

Microsoft Skype for Business, Teams and Phone System Adoption Trends

  • Microsoft Skype for Business-Customer Adoption, Global
  • Microsoft Skype for Business-Customer Adoption, by Region
  • Microsoft Skype for Business-Customer Adoption Plans, by Region
  • Microsoft Skype for Business-Customer Adoption Plans, by Business Size
  • Microsoft Skype for Business-Customer Adoption, by Vertical
  • Microsoft Skype for Business-Customer Adoption Plans, by Vertical
  • Microsoft Skype for Business-Instant Messaging Adoption, by Region
  • Microsoft Skype for Business-Instant Messaging Adoption, by Customer Size
  • Microsoft Skype for Business-IP Telephony Adoption, by Region
  • Microsoft Skype for Business-IP Telephony Adoption, by Customer Size
  • Microsoft Skype for Business-Audio Conferencing Adoption, by Region
  • Microsoft Skype for Business-Audio Conferencing Adoption, by Customer Size
  • Microsoft Skype for Business-Web Conferencing Adoption, by Region
  • Microsoft Skype for Business-Web Conferencing Adoption, by Customer Size
  • Microsoft Skype for Business-Video Conferencing Adoption, by Region
  • Microsoft Skype for Business-Video Conferencing Adoption, by Customer Size
  • Microsoft Skype for Business-Broadcasting Adoption, by Region
  • Microsoft Skype for Business-Broadcasting Adoption, by Customer Size
  • Customer Perceptions of Microsoft as a UCaaS Provider
  • Microsoft Growth Opportunities
  • Market Drivers
  • Market Restraints

Microsoft Cloud Strategy Impact on Customers, Technology Partners, Resellers and Competitors

  • Microsoft Cloud Strategy-Impact on Customers
  • Microsoft Cloud Strategy-Impact on Customers (continued)
  • Microsoft Cloud Strategy-Impact on Customers (continued)
  • Microsoft Cloud Strategy-Impact on Technology Partners
  • Microsoft Cloud Strategy-Impact on Reseller Partners
  • Microsoft Cloud Strategy-Impact on Competitors
  • Legal Disclaimer

Appendix

  • List of Exhibits
  • List of Exhibits (continued)

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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