株式会社グローバルインフォメーション
TEL: 044-952-0102
表紙
市場調査レポート

フィリピンのコンタクトセンターアプリケーション市場

Philippine Contact Center Applications Market, Forecast to 2024

発行 Frost & Sullivan 商品コード 643495
出版日 ページ情報 英文 31 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=110.56円で換算しております。
Back to Top
フィリピンのコンタクトセンターアプリケーション市場 Philippine Contact Center Applications Market, Forecast to 2024
出版日: 2019年07月22日 ページ情報: 英文 31 Pages
概要

当レポートでは、フィリピンのコンタクトセンターアプリケーション市場を調査し、市場の概要、技術および価格の動向、カテゴリー(ソリューション、用途、技術)別の収益予測、産業分野別の市場規模および成長率の推移と予測、競合情勢、主要ベンダーのプロファイルなどをまとめています。

第1章 エグゼクティブサマリー

  • エグゼクティブサマリー
  • 市場エンジニアリング評価

第2章 市場概要

  • 市場定義
  • 調査手法
  • 市場区分

第3章 市場予測と動向

  • 予測の前提条件
  • 市場エンジニアリング評価
  • 主要動向
  • 収益予測
  • 収益予測:用途別
  • 収益予測に関する議論
  • 垂直産業における浸透動向
  • 水平産業における浸透動向

第4章 市場シェアと競争分析

  • 市場シェア
  • 競争環境
  • 競争評価
  • 免責事項

第5章 付録

目次
Product Code: 4K92-76

Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations

The Philippine contact center application market grew by 0.1% in 2017 and generated market revenue of $20.8 million. The market is forecast to grow at a CAGR of 4.4% from 2017 to 2024.

This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region. It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.

The base year is 2017. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2018 to 2024.

Research Highlights:

  • Market trends based on market conditions, technology trends, and pricing trends
  • Revenue forecasts for solutions, applications, and technologies
  • Analyses and highlights of trends for verticals and for horizontals (trends identified on the basis of technology adoption across various industries and by the size of the contact centers)
  • Market size and market share by application and by country
  • Market Engineering measurements, such as market stage, market revenue for 2017, market size at the end of the forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration
  • Strategies, growth analysis, competitive landscape, and future focus for major contact center application vendors: Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocast, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech), SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Unify, Verint Systems, Voiceware, West Interactive, Zinglabs, and ZTE

Key Issues Addressed:

  • Is the market growing, declining, or experiencing saturation?
  • How long will it continue to grow and at what rate?
  • What are the key growth regions for the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market?
  • What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape?
  • How is it expected to evolve in the future?
  • How are ecosystem participants gearing up for the future?
  • How will the market change over time?
  • Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption?
  • What are some of the vertical-specific trends?
  • Do the products and services meet customer needs, or is additional development required?

Table of Contents

Executive Summary

  • Key Findings
  • Market Engineering Measurements

Market Overview

  • Market Definitions
  • Research Methodology
  • Segmentation
  • Segmentation (continued)
  • Segmentation (continued)

Forecasts and Trends

  • Forecast Assumptions
  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Legal Disclaimer

Appendix

  • Market Engineering Methodology
  • Partial List of Companies Interviewed
  • List of Exhibits
Back to Top