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コンタクトセンターアプリケーションのアジア太平洋地域市場:2024年までの予測

Asia-Pacific Contact Center Applications Market, Forecast to 2024

発行 Frost & Sullivan 商品コード 643486
出版日 ページ情報 英文 253 Pages
納期: 即日から翌営業日
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コンタクトセンターアプリケーションのアジア太平洋地域市場:2024年までの予測 Asia-Pacific Contact Center Applications Market, Forecast to 2024
出版日: 2019年07月22日 ページ情報: 英文 253 Pages
概要

アジア太平洋地域のコンタクトセンターアプリケーション市場規模は、2017年の6億3660万米ドルから、2024年までに7億100万米ドルまで拡大する見込みで、CAGR (複合年間成長率) で、1.4%の成長が予測されています。

当レポートでは、アジア太平洋地域の14ヶ国におけるコンタクトセンターアプリケーション市場について調査分析し、市場概要、促進要因・課題、予測・動向、競合分析、成長機会などについて、体系的な情報を提供しています。

エグゼクティブサマリー

市場概要

促進要因・抑制要因

  • 市場促進要因
  • 市場抑制要因

予測・動向

  • 予測の前提条件
  • 市場概要:市場動向
  • 市場概要:技術動向
  • 市場概要:価格動向
  • 収益予測
  • 収益予測の考察
  • 市場ハイライト:国別
  • 収益比率の内訳:アプリケーション別
  • 市場ハイライト:アプリケーション別
  • 市場ハイライトの考察
  • 市場ハイライト:水平・垂直産業別

市場シェア・競合分析

  • ベンダー市場シェア
  • ベンダー市場シェア:アプリケーション別
  • アジア太平洋地域市場:競合評価

オーストラリアのコンタクトセンターアプリケーション市場

  • 市場エンジニアリング評価
  • 主要動向の概要
  • 収益予測
  • 収益予測:アプリケーション別
  • 収益予測の考察
  • 垂直産業別の導入動向
  • 水平産業別の導入動向

市場シェア・競合分析 - オーストラリア市場

  • 市場シェア
  • 競合環境
  • 競合評価

中国のコンタクトセンターアプリケーション市場

市場シェア・競合分析 - 中国市場

香港のコンタクトセンターアプリケーション市場

市場シェア・競合分析 - 香港市場

インドのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - インド市場

インドネシアのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - インドネシア市場

日本のコンタクトセンターアプリケーション市場

市場シェア・競合分析 - 日本市場

マレーシアのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - マレーシア市場

ニュージーランドのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - ニュージーランド市場

フィリピンのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - フィリピン市場

シンガポールのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - シンガポール市場

韓国のコンタクトセンターアプリケーション市場

市場シェア・競合分析 - 韓国市場

台湾のコンタクトセンターアプリケーション市場

市場シェア・競合分析 - 台湾市場

タイのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - タイ市場

ベトナムのコンタクトセンターアプリケーション市場

市場シェア・競合分析 - ベトナム市場

まとめ

付録

目次
Product Code: P9FF-76

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%.

The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.

The base year is 2017. Forecasts are provided for applications and contact center sizes for the years 2018 to 2024.

Research Highlights:

  • Market trends based on market conditions, technology trends, and pricing trends
  • Regional trends for Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam
  • Revenue forecasts for solutions, applications, and technologies
  • Analyses and highlights of trends for verticals and for horizontals (trends identified on the basis of technology adoption across various industries and by the size of the contact centers)
  • Market size and market share by application and by country
  • Market Engineering Measurements for 2017, such as Market stage, market revenue for 2017, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration
  • Strategies, growth analysis, competitive landscape, and future focus for major contact center application vendors: Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocast, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech), SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Unify, Verint Systems, Voiceware, West Interactive, Zinglabs, and ZTE

Key Issues Addressed:

  • Is the market growing, declining, or experiencing saturation?
  • How long will it continue to grow and at what rate?
  • What are the key growth regions for the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market?
  • What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape?
  • How is it expected to evolve in the future?
  • How are ecosystem participants gearing up for the future?
  • How will the market change over time?
  • Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption?
  • What are some of the vertical-specific trends?
  • Do the products and services meet customer needs, or is additional development required?

Table of Contents

Executive Summary

  • Key Findings
  • Executive Summary - Market Engineering Measurements
  • Executive Summary - CEO's Perspective

Market Overview

  • Market Definitions
  • Research Methodology
  • Geographical Coverage
  • Segmentation
  • Segmentation (continued)
  • Segmentation (continued)
  • Key Questions this Study will Answer

Drivers and Restraints

  • Market Drivers
  • Market Restraints

Forecasts and Trends

  • Forecast Assumptions
  • Market Overview - Market Trends
  • Market Overview - Market Trends (continued)
  • Market Overview - Technology Trends
  • Market Overview - Technology Trends (continued)
  • Market Overview - Price Trends
  • Revenue Forecast
  • Revenue Forecast Discussion
  • Market Highlights by Country
  • Percent Revenue Breakdown by Application
  • Market Highlights by Application
  • Market Highlights Discussion
  • Market Highlights by Horizontal and Vertical
  • Market Highlights by Horizontal and Vertical (continued)
  • Market Highlights by Horizontal and Vertical (continued)

Market Share and Competitive Analysis

  • Vendor Market Share
  • Vendor Market Share by Application
  • Vendor Market Share by Application (continued)
  • Vendor Market Share by Application (continued)
  • Asia - Pacific Market - Competitive Assessment
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)

The Australian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Australian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Competitive Assessment (continued)

The Chinese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Chinese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Hong Kong Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Hong Kong Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Indian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Indian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Indonesian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Indonesian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Japanese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Japanese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Competitive Assessment (continued)

The Malaysian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Malaysian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The New Zealand Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - New Zealand Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Philippine Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Philippine Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Singaporean Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Singaporean Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

South Korean Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - South Korean Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Taiwanese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Taiwanese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

Thai Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Thai Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Vietnamese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Vietnamese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Last Word

  • The Last Word
  • Legal Disclaimer

Appendix

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Other Participants in Asia - Pacific
  • Partial List of Companies Interviewed
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
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