空港用セルフサービスの世界市場：将来予測

IATA (国際航空運送協会) の調査によれば、全世界の航空旅客数は、2017年の38億人から、2035年には72億人まで増加する見通しです。空港関係者にとっては巨大な市場機会が約束されている一方、運用コストの上昇を押さえ、利用者の満足度を高める必要性にも迫られています。そこで、様々な手続き (チェックイン、保安検査、搭乗手続きなど) を機械化・セルフサービス化して、手続きの円滑化や時間短縮、フライト遅延の抑制などを図ろうという動きが広がりつつあります。

当レポートでは、世界の空港向けセルフサービス・システムの市場について分析し、セルフサービスの定義や目的・効果、近年の主な動き (新規技術・サービス開発など)、主な構成要素 (自動チェックイン／手荷物預入／搭乗システム)、市場規模の見通し、企業間の競争状態、今後の成長機会と課題などを調査しております。

第1章 エグゼクティブ・サマリー

第2章 市場概要

• 市場範囲
• 主要市場の定義
• セルフサービスの活用法：市場区分
• セルフサービスの活用法：利用客の動き
• セルフサービスの目標：空港の運用効率改善
• セルフサービスの目標：利用客の期待の充足
• 空港用セルフサービス普及に際しての課題
• セルフサービスの活用状況：地域別の違い
• 主要業績評価指標 (KPI) に対するセルフサービスの影響度
• IATAのセルフサービス普及への取り組み
• バイオメトリクスとセルフサービスとの一体化

第3章 新規のセルフサービスの動向

• 新規セルフサービスの動向
• 空港セルフサービスの将来性

第4章 セルフサービス・システムの構成要素

• セルフサービスの共通利用基準
• セルフサービス式チェックイン・システム：ハードウェア
• セルフサービス式チェックイン・システム：ソフトウェア、技術
• セルフサービス手荷物預入システム：ハードウェア
• セルフサービス手荷物預入システム：ソフトウェア、技術
• セルフサービス搭乗システム：ハードウェア
• セルフサービス搭乗システム：ソフトウェア、技術

第5章 セルフサービス・システム：市場分析

• 市場規模
• 市場競争分析

第6章 サプライヤーの競争環境

• 競争環境：主導的企業 (リーダー) とインテグレーター
• 競争環境：二次サプライヤー
• 競争環境：部品メーカー
• 主な企業合併・買収 (M&A) の動き

第7章 成長機会と、サプライヤー各社が取るべき行動

• 旅客処理のエコシステムの変遷
• 成長機会 (1)：近接分野への進出
• 成長機会 (2)：電子式手荷物タグ
• 成長機会 (3)：自動化アプリケーション
• 成長・成功のための戦略的課題

第8章 結論

第9章 付録

第10章 Frost & Sullivanについて

Minimized Passenger Wait Times and Secure, Seamless Passenger Flow Drives Adoption and Exponential Market Growth

The demand for air travel has been increasing over time with the International Association of Air Travel (IATA) expecting 7.2 billion air travelers in 2035, compared to the 3.8 billion travelers in 2016. While this increasing demand implies higher revenues and growth, airport stakeholders are expected to consistently increase their capacity while whittling down the operational costs and providing passengers with maximum value and a wholesome experience to ensure repeat engagements with the airport. However, legacy airport systems are disparate and inefficient leading to long queues at passenger touchpoints such as check-in, security screening, border control, and boarding, resulting in delays that impact the punctuality of flight schedules and airport efficiency gains. Self-service was introduced in airports to automate the passenger processing process, minimizing wait times, and for allowing passengers control over their journey. With more passengers using digital devices such as smartphones, the propensity to utilize personal devices to enable easier and faster check-in and boarding has greatly increased. This has led to a greater adoption of self-service initiatives with operators embracing it to enhance airport operational efficiency.

Research Scope

This research service will focus on the self-service initiatives, such as self-service check-in systems, self-service bagdrop systems, and self-boarding systems, that are being widely adopted at passenger touchpoints. The research excludes self-service initiatives for security applications. The service outlines key takeaway factors for market stakeholders, underlines market drivers and restraints, describes hardware and technology currently utilized, and identifies the future trends in the market. The report provides a competitive benchmarking of products and suppliers taking into account key market participants. Information collated within this report is obtained from surveys conducted across 50 global airports, attendance at several international airport conferences, interviews with C level executives of market stakeholders, and from secondary research, with base year set as 2017 and forecasted to 2025.

Key Issues Addressed

• What are the challenges in implementing self-service initiatives?

• What are the regional trends in buyer behavior?

• What are the different organizational initiatives that drive airport implementation of self-service implementation?

• What are the key performance indicators impacted by using self-service initiatives?

• What role does biometrics and blockchain technology play in airport self-service?

• Will traditional passenger processing methods disappear?

• Will remote check-in and bag drop disrupt the self-service market?

• Who are the key players in each self-service segment and what market share do they hold?

• What is the total market size of the self-service market?

• What are the major growth opportunities and strategical imperatives to be adopted by suppliers in the industry?

Table of Contents

1. EXECUTIVE SUMMARY

• Key Findings
• Key Findings (continued)

2. MARKET OVERVIEW

• Market Scope
• Key Market Definitions
• Key Market Definitions (continued)
• Self-Service Applications-Market Segmentation
• Self-Service Applications-Passenger Journey
• Self-Service Imperative-Airport Operational Efficiency
• The Self-Service Imperative-Meeting Passenger Expectation
• Challenges to Airport Self-Service Initiatives
• Challenges to Airport Self-Service Initiatives (continued)
• Regional Variability in Self-Service Applications
• Regional Variability in Self-Service Applications (continued)
• Impact of Self-Service on Key Performance Indicators
• IATA Self-Service Initiatives
• Integration of Biometrics in Self-Service

3. EMERGING SELF-SERVICE TRENDS

• Emerging Self-Service Trends
• Emerging Self-Service Trends (continued)
• Emerging Self-Service Trends (continued)
• Emerging Self-Service Trends (continued)
• Emerging Self-Service Trends (continued)
• The Future of Airport Self-Service

4. SELF-SERVICE SYSTEMS-COMPONENTS

• Common Use Standard for Self-Service
• Self-Service Check-in Applications-Hardware
• Self-Service Check-in Systems-Software and Technology
• Self-Service Bag Drop Systems-Hardware
• Self-Service Bag Drop Systems-Software and Technology
• Self-Boarding Systems-Hardware
• Self-Boarding Systems-Software and Technology

5. SELF-SERVICE SYSTEMS-MARKET ANALYSIS

• Self-Service Market Size
• Self-Service Applications-Competitor Analysis

6. SUPPLIER COMPETITIVE LANDSCAPE

• Competitor Landscape-Leaders and Integrators
• Competitor Landscape-Secondary Suppliers
• Competitor Landscape-Supporting Product Manufacturers
• Notable Mergers and Acquisition Activities

7. GROWTH OPPORTUNITIES AND SUPPLIERS CALL TO ACTION

• Transformation in the Passenger Processing Ecosystem-2017
• Growth Opportunity 1-Expansion into Adjacent Segments
• Growth Opportunity 2-Electronic Baggage Tags
• Growth Opportunity 3-Autonomous Applications
• Strategic Imperatives for Success and Growth

8. THE LAST WORD

• The Last Word
• Legal Disclaimer

9. APPENDIX

• List of Exhibits

10. THE FROST & SULLIVAN STORY

• The Frost & Sullivan Story
• Value Proposition-Future of Your Company & Career
• Global Perspective
• Industry Convergence
• 360° Research Perspective
• Implementation Excellence
• Our Blue Ocean Strategy