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北米の顧客エンゲージメント

Customer Engagement in North America, 2017

出版日: | 発行: Frost & Sullivan | ページ情報: 英文 31 Pages | 納期: 即日から翌営業日

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北米の顧客エンゲージメント
出版日: 2017年06月21日
発行: Frost & Sullivan
ページ情報: 英文 31 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 目次
概要

当レポートでは、北米の顧客エンゲージメントについて調査分析し、主要動向と成長の考察に焦点を当てて、体系的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 主要動向と成長の考察

  • オムニチャネル:主要動向と成長の考察
  • オートメーション:主要動向と成長の考察
  • クラウド:主要動向と成長の考察
  • IoT:主要動向と成長の考察
  • ウェアラブル:主要動向と成長の考察
  • 金融サービス:主要動向と成長の考察
  • 通信・IT:主要動向と成長の考察
  • 医療:主要動向と成長の考察
  • 成功・成長の戦略的必須事項
  • 免責事項

第3章 付録

第4章 Frost & Sullivanについて

目次
Product Code: K062-67

Digital Transformation of Customer Experiences

Frost & Sullivan defines Digital Transformation as the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use. This is an age where customer loyalty increasingly is in question. Nowadays, consumers associate the brand with the experience forcing companies to innovate on how they engage, nurture, and retain customers. It requires a new way of thinking and the sometimes destruction of the status quo to create new models of engagement.

This analysis presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer experience management. The study focuses on the growth insights which are the most relevant for 2017 in North America.

This analysis presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer experience management. The study focuses on the growth insights which are the most relevant for 2017 in North America.

This Growth Insight outlines the trends and insights for select industries, business models and technology areas including:

  • Omnichannel
  • Automation
  • Cloud
  • IOT
  • Wearables
  • Financial Services
  • Telecomm & IT
  • Healthcare

Table of Contents

1. EXECUTIVE SUMMARY

  • Key Findings
  • Key Findings (continued)
  • Research Background
  • Digital Transformation of Customer Experiences

2. KEY TRENDS AND GROWTH INSIGHTS

  • Omnichannel-Key Trends and Growth Insights
  • Automation-Key Trends and Growth Insights
  • Cloud-Key Trends and Growth Insights
  • IoT-Key Trends and Growth Insights
  • Wearables-Key Trends and Growth Insights
  • Financial Services-Key Trends and Growth Insights
  • Financial Services-Key Trends and Growth Insights (continued)
  • Telecom and IT-Key Trends and Growth Insights
  • Healthcare-Key Trends and Growth Insights
  • Healthcare-Key Trends and Growth Insights (continued)
  • Strategic Imperatives for Success and Growth
  • Legal Disclaimer

3. APPENDIX

  • Abbreviations and Acronyms Used
  • Abbreviations and Acronyms Used (continued)

4. THE FROST & SULLIVAN STORY

  • The Frost & Sullivan Story
  • Value Proposition: Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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