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市場調査レポート

タイのコンタクトセンター・アプリケーション市場

Thailand Contact Center Applications Market, 2015

発行 Frost & Sullivan 商品コード 462569
出版日 ページ情報 英文 34 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=107.36円で換算しております。
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タイのコンタクトセンター・アプリケーション市場 Thailand Contact Center Applications Market, 2015
出版日: 2017年02月22日 ページ情報: 英文 34 Pages
概要

タイのコンタクトセンター・アプリケーションの市場規模は、2015年には1620万米ドル、2022年には2750万米ドルと、7.8%のCAGR (複合年間成長率) で拡大すると見られています。

当レポートでは、タイにおけるコンタクトセンター用アプリケーションの市場について分析し、全体的な市場構造や、市場規模・技術・価格の動向、アプリケーションの種類別 - ICR (インバウンド・コンタクト・ルーティング)、IVR (音声自動応答装置)、OBD (アウトバウンドダイヤラー)、QM (品質モニタリング)、WFM (ワークフォース管理)、アナリティクスの6種類 - および業種別・企業規模別の詳細動向、市場集中度、ベンダー各社の市場シェアなどを調査しております。

第1章 エグゼクティブ・サマリー

第2章 市場の定義と分析手法

第3章 市場の予測と傾向

  • タイ市場:市場エンジニアリング計測
  • タイ市場:アプリケーション別の市場シェア
  • タイ市場の概要:主な傾向
  • タイ市場:収益額の予測
  • タイ市場:アプリケーション別の市場概略
  • タイ市場:産業別・企業規模別の市場概略

第4章 市場シェアおよび競争分析:タイ

  • ベンダー別の市場シェア
  • ベンダー別の市場シェア:アプリケーション別の分析
  • 市場競争概略

第5章 付録

目次
Product Code: 4J58-76

The Thai contact center applications market size is estimated to grow from $16.2 million in 2015 to $27.5 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 7.8%. The research service covers the contact center applications market in Thailand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Table of Contents

1. EXECUTIVE SUMMARY

  • Executive Summary
  • Executive Summary-Market Engineering Measurements

2. MARKET DEFINITIONS AND RESEARCH METHODOLOGY

  • Market Overview
  • Research Methodology
  • Market Overview-Definitions
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)

3. FORECASTS AND TRENDS

  • Taiwan Market-Market Engineering Measurements
  • Thailand Market-Percent Revenue Breakdown by Application
  • Thailand Market Overview-Key Trends
  • Thailand Market-Revenue Forecast
  • Thailand Market-Revenue Forecast Discussion
  • Thailand Market Highlights by Application
  • Thailand Market Highlights by Application Discussion
  • Thailand Market Highlights by Horizontal and Vertical
  • Thailand Market Highlights by Horizontal and Vertical (continued)

4. MARKET SHARE AND COMPETITIVE ANALYSIS-THAILAND

  • Thailand Market-Vendor Market Share
  • Thailand Market-Vendor Market Share by Application
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Competitive Highlights
  • Thailand Market-Competitive Highlights (continued)
  • Legal Disclaimer

5. APPENDIX

  • Market Engineering Methodology
  • Other Participants in Thailand
  • Partial List of Companies Interviewed
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