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ラテンアメリカにおけるホステッド/クラウドコンタクトセンター市場の分析

Analysis of the Hosted and Cloud Contact Center Market in Latin America

発行 Frost & Sullivan 商品コード 355144
出版日 ページ情報 英文 74 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=114.47円で換算しております。
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ラテンアメリカにおけるホステッド/クラウドコンタクトセンター市場の分析 Analysis of the Hosted and Cloud Contact Center Market in Latin America
出版日: 2016年03月16日 ページ情報: 英文 74 Pages
概要

当レポートでは、ラテンアメリカにおけるホステッド/クラウドコンタクトセンターサービスの市場規模・予測・動向について調査分析し、パブリッククラウドサービス、専用のホステッドソリューションを含めて、体系的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 市場概要と定義

  • 調査範囲
  • 調査手法
  • 地理的範囲
  • 調査内容
  • 市場の定義
  • 収益の定義
  • 主な市場動向
  • 主な価格動向

第3章 外部の課題:促進要因と抑制要因 - 総合市場

  • 市場促進要因
  • 市場抑制要因

第4章 予測と動向 - 総合市場

  • 予測の前提条件
  • 収益予測
  • 収益内訳:地域別
  • 収益予測:セグメント別、など

第5章 市場シェアと競合分析

  • 市場シェア

第6章 主要ベンダーとサービスプロバイダーのプロファイル

  • 主なソリューションの特徴
  • ベンダー/アプリケーションプロバイダーのプロファイル
  • サービスプロバイダーとチャネル
  • チャネル/サービスプロバイダーのプロファイル

第7章 まとめ

第8章 付録

目次
Product Code: K01D-01-00-00-00

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimization (APO) applications (including analytics, quality monitoring and workforce management). The study also provides product and region market shares for the total market, as well as representative vendor and service provider profiles and recommendations for both end users and service providers.

Table of Contents

1. EXECUTIVE SUMMARY

Executive Summary

  • Executive Summary
  • Market Engineering Measurements

2. MARKET OVERVIEW AND DEFINITIONS

Market Overview and Definitions

  • Research Scope
  • Research Methodology
  • Market Overview-Geographical Coverage
  • Market Overview-Key Questions This Study Will Answer
  • Market Definitions
  • Market Definitions (continued)
  • Revenue Definitions
  • Key Market Trends
  • Key Market Trends (continued)
  • Key Pricing Trends

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

External Challenges: Drivers and Restraints-Total Hosted and Cloud Contact Center Market

  • Market Drivers
  • Drivers Explained
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Market Restraints
  • Restraints Explained
  • Restraints Explained (continued)

4. FORECAST AND TRENDS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

Forecast and Trends-Total Hosted and Cloud Contact Center Market

  • Forecast Assumptions
  • Total Hosted and Cloud Contact Center Market-Revenue Forecast
  • Revenue Forecast Discussion
  • Hosted and Cloud Contact Center Revenue Market vs. Total Contact Center Market Revenue
  • 2015 Revenue Split by Region-Latin America
  • 2015 Revenue by Region Discussion
  • Hosted and Cloud Contact Centre Market-Revenue Forecast by Segment
  • Revenue Forecast by Segment Discussion

5. MARKET SHARE AND COMPETITIVE ANALYSIS

Market Share and Competitive Analysis

  • 2015 Revenue Market Share-Latin America
  • 2015 Revenue Market Share-Latin America (continued)

6. REPRESENTATIVE VENDOR AND SERVICE PROVIDER PROFILES

Representative Vendor and Service Provider Profiles

  • Key Solution Features Available in Latin America- Application Providers/Vendors
  • Vendor/Application Provider Profiles
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Key Solution Features Available in Latin America- Service Provider and Channels
  • Channels/Service Provider Profiles
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)

7. THE LAST WORD

The Last Word

  • Recommendations for End Users
  • Recommendations for End Users (continued)
  • The Last Word-Recommendations for Service Providers
  • The Last Word-Predictions
  • Legal Disclaimer

8. APPENDIX

Appendix

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Companies Interviewed
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