市場調査レポート

アジア太平洋地域のコンタクトセンター市場の分析

Assessment of the Asia-Pacific Contact Center Market, 2012

発行 Frost & Sullivan 商品コード 243860
出版日 ページ情報 英文
納期: 即日から翌営業日
価格
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アジア太平洋地域のコンタクトセンター市場の分析 Assessment of the Asia-Pacific Contact Center Market, 2012
出版日: 2013年04月11日 ページ情報: 英文
概要

当レポートでは、アジア太平洋地域の国・地域(オーストラリア&ニュージーランド、ASEAN諸国、中国語圏、インド、韓国、日本)におけるコンタクトセンター市場について分析し、各国市場の構造(市場促進・抑制要因など)や市場規模、今後の動向などを調査・推計して、その結果を概略以下の構成でお届けします。

エグゼクティブ・サマリー

市場概要

アジア太平洋地域市場

  • 外部からの影響:市場促進・抑制要因
  • 市場の予測と傾向
  • 需要分析

結論(分析結果とその影響)

法的免責事項

付録

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目次
Product Code: P702

Abstract

Upswing in the Domestic Markets Propels Next Phase of Growth

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.

Key Questions This Study Will Answer

  • Is the market growing? How long will it continue to grow and at what rate?
  • What are the factors that would shape the future of this market?
  • Which are the key countries that will drive market growth in the short as well as long term?
  • How will the market change over time? Would there be a shift in business model or pricing strategy?
  • Which segment will drive future adoption? What are some of the vertical-specific trends?
  • Do the products or services offered meet customer needs or is additional development required?

Table of Contents

1. Executive Summary

2. Market Overview

3. Total Contact Center Market

  • External Challenges: Drivers and Restraints
  • Forecasts and Trends
  • Demand Analysis

4. The Last Word (Conclusions and Implications)

5. Legal Disclaimer

6. Appendix

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