市場調査レポート

コロンビアおよびペルーのコンタクトセンターアウトソーシングサービス市場(2010年)

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

発行 Frost & Sullivan 商品コード 191997
出版日 ページ情報 英文 77 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=107.50円で換算しております。
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コロンビアおよびペルーのコンタクトセンターアウトソーシングサービス市場(2010年) Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
出版日: 2011年05月02日 ページ情報: 英文 77 Pages
概要

当レポートでは、コロンビアおよびペルーにおけるコンタクトセンターのアウトソーシングサービス市場について、各地域別市場および海外に向けて提供されているサービスの種類、市場促進因子および阻害因子、収益、市場予測、競合情勢、オフショアアウトソーシングの動向などについて分析しまとめており、概略以下の構成でお届けします。

エグゼクティブサマリー

市場概要

  • 市場概要
  • 市場エンジニアリング評価
  • デリバリーおよびスタッフ配属モデル
  • 産業の課題
  • 市場促進因子
  • 市場阻害因子

市場分析と予測

  • 現在の市場シナリオ-コロンビア
  • 現在の市場シナリオ-ペルー
  • 市場予測

アウトソーシングサービス

  • サービスの動向
  • サービスの種類

オフショア・アウトソーシング

  • コロンビアのオフショア市場
  • ペルーのオフショア市場

競合環境

  • 競合構造
  • 競合構造分析
  • 市場シェア分析

Frost & Sullivanについて

目次
Product Code: N90C

Abstract

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone, thereby excluding those offshore operations performed in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer agent interaction services in Colombia and Peru.

Table of Contents

  • Executive Summary
  • Market Overview
  • Market Overview
  • Market Engineering Measurements
  • Delivery and Staffing Models
  • Industry Challenges
  • Market Drivers
  • Market Restraints
  • Market Analysis and Forecasts
  • Current Market Scenario - Colombia
  • Current Market Scenario - Peru
  • Market Forecasts
  • Outsourcing Services
  • Trends in OutsourcingServices
  • Types of Services
  • Offshore Outsourcing
  • Colombian Offshore Market
  • Peruvian Offshore Market
  • Competitive Environment
  • Competitive Structure
  • Competitive Structure Analysis
  • Market Share Analysis
  • About Frost & Sullivan

List of Figures

  • Contact Center Outsourcing Services Market: Impact of Top 6 Industry Challenges (Latin America), 2010-2015
  • Contact Center Outsourcing Services Market: Market Drivers Ranked in Order of Impact (Latin America), 2010-2015
  • Contact Center Outsourcing Services Market: Market Restraints Ranked in Order of Impact (Latin America), 2010-2015
  • Contact Center Outsourcing Services Market: Revenues Forecasts (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Revenues Forecasts (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Outsourced Position Forecasts ( (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Outsourced Position Forecasts ( (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Revenue Forecasts by Service Type (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Service Type (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Offshore Service Revenues (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Offshore Service Revenues (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Competitive Structure (Colombia), 2009
  • Contact Center Outsourcing Services Market: Competitive Structure (Peru), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Colombia), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Tier of Competition (Peru), 2009

List of Charts

  • Contact Center Outsourcing Services Market: Market Engineering Measurements (Colombia), 2009
  • Contact Center Outsourcing Services Market: Market Engineering Measurements (Peru), 2009
  • Contact Center Outsourcing Services Market: Revenue Forecasts (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Forecasts for Domestic Revenues (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Colombia), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Colombia), 2009
  • Contact Center Outsourcing Services Market: Revenue Forecasts (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Origin (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Forecasts for Domestic Revenues (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Revenues by Provider Type (Peru), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Major Industry Vertical (Peru), 2009
  • Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Colombia), 2009
  • Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type (Peru), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Automated Versus Live Agent (Colombia), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Automated Versus Live Agent (Peru), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Colombia), 2009
  • Contact Center Outsourcing Services Market: Percent of Revenues by Services Provided (Peru), 2009
  • Contact Center Outsourcing Services Market: Forecasts for Offshore Revenues (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin (Colombia), 2009-2015
  • Contact Center Outsourcing Services Market: Forecasts for Offshore Revenues (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Percent of Offshore Revenues by Origin (Peru), 2009-2015
  • Contact Center Outsourcing Services Market: Company Market Share by Revenues (Colombia), 2009
  • Contact Center Outsourcing Services Market: Company Market Share by Revenues (Peru), 2009
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