市場調査レポート
商品コード
1257369
アジア太平洋地域のクラウドコンタクトセンターサービス(2023年): Frost RadarFrost Radar: Cloud Contact Center Services in Asia-Pacific, 2023 |
アジア太平洋地域のクラウドコンタクトセンターサービス(2023年): Frost Radar |
出版日: 2023年04月06日
発行: Frost & Sullivan
ページ情報: 英文 45 Pages
納期: 即日から翌営業日
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アジア太平洋地域のクラウドコンタクトセンターソリューション市場は成長段階にあり、2022年の売上高は4億2,310万米ドルで、2021年から前年比19.4%の成長を記録しています。今後、同市場はCAGR12.8%で拡大し、2027年には7億7,110万米ドルに達すると予測されています。
当レポートでは、アジア太平洋地域のクラウドコンタクトセンターサービス市場について調査分析し、業界における企業の市場ポジショニングを特定し、各企業の強み、機会、およびポジショニングに関する考察に基づく競合プロファイルを提供しています。
A Benchmarking System to Spark Companies to Action-Innovation that Fuels New Deal Flow and Growth Pipelines
The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027.
Large enterprise clients in mature markets, including Japan, Australia, New Zealand, South Korea, China, India, and Singapore, are gradually migrating to the cloud, with hybrid cloud models gaining traction. Yet many enterprises are tied into multi-year contracts for on-premises solutions, limiting their migration to full-cloud options. As these contracts expire and enterprise-class providers offer easy migration plans, cloud migration will increase. Furthermore, the expansion of hybrid cloud offerings in addition to fewer data security and scalability concerns regarding cloud deployments are driving many large enterprises toward full cloud models.
In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 18 companies in this Frost Radar™ analysis. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each company in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.