市場調査レポート

世界の主要国の消費者の白物/ブラウン/グレー家電の延長保障に対するアプローチ

Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Selected Global Markets

発行 Finaccord Ltd. 商品コード 327707
出版日 ページ情報 英文 386 pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=101.55円で換算しております。
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世界の主要国の消費者の白物/ブラウン/グレー家電の延長保障に対するアプローチ Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Selected Global Markets
出版日: 2015年01月01日 ページ情報: 英文 386 pages
概要

当レポートでは、世界の主要国における、白物家電 (生活家電:冷蔵庫、自動皿洗い機、洗濯機など)・ブラウン家電 (娯楽家電:AV機器、ゲーム機、TVなど)・グレー家電 (情報家電:PC (含プリンタ・スキャナ)、STBなど) の延長保障に対する消費者の選好や購入行動ついて分析し、全8ヶ国・9000名以上の消費者へのアンケート調査に基づいて、各々の家電製品市場における延長保障の普及率や、流通形態別の詳細状況 (メーカー系列店、オンライン店舗、独立系家電店など)、保障内容の違い (破損のみ、事故・盗難込みなど)・運営主体 (小売店、メーカー、独立業者)・購入時期・方式 (製品購入時に同時にか、別々にか) ごとの購入行動の違いなどを調査しております。

エグゼクティブサマリー

第1章 イントロダクション

  • 本レポートについて
  • 合理的根拠
  • 世界の消費者調査
  • 保証延長および保険に関する、他の国際調査報告書

第2章 概要

  • イントロダクション
  • 白物/ブラウン/グレー家電の根幹的市場
  • 白物/ブラウン/グレー家電の延長保証

第3章 オーストラリア

  • イントロダクション
  • 白物/ブラウン/グレー家電の根幹的市場
  • 白物/ブラウン/グレー家電の延長保障
  • 調査サンプルの統計データ

第4章 カナダ

第5章 フランス

第6章 ドイツ

第7章 イタリア

第8章 スペイン

第9章 英国

第10章 米国

第11章 付録

  • 調査体制

図表一覧

目次

Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Selected Global Markets offers unique, detailed insights into the behaviour of consumers in eight countries - Australia, Canada, France, Germany, Italy, Spain, the UK and the US - regarding extended warranties for white, brown and grey goods.

Based on a primary survey of over 9,000 consumers in these countries carried out in 2014, the research provides valuable data concerning the extent to which they take out extended warranties with audio systems, desktop computers (plus printers / scanners), dishwashers, fridges / freezers, games consoles, set-top boxes, TVs and washing machines, with data shown separately for each of these nine types of product as well as for each of the three broader categories of white, brown and grey goods.

Extended warranty take-up rates for these categories are also analysed by income, age and gender of respondent as well as by the channel used to acquire the underlying product, differentiating between in-store and remote (mainly online) purchases. They are additionally shown for major retail chains covered by the research as well as for respondents buying through other national chains, other online-only retailers and local (independent) shops.

The investigation also analyses which risks are covered by these warranties (i.e. breakdown only or also cover for accidental damage and / or theft), whether consumers purchased a warranty for a specific consumer product or a multi-appliance warranty, which distribution channel and interface they used to take out the extended warranty (including the split between retailers, manufacturers and other independent providers), and whether they bought an extended warranty at the same time as the underlying consumer product or either before or after.

Finally, the report analyses claims frequency for extended warranties split between white, brown and grey goods, as well as between stand-alone and generic cover packaged with banking products, also showing whether the claim was accepted or rejected.

You may be able to use this report in one or more of the following ways:

  • benchmark your organisation's performance in the extended warranty sector: are your cross-selling rates in line with the market averages described in this study?
  • appreciate the potential for increasing the penetration of extended warranties in each country through packaging with banking products or marketing multi-appliance warranties;
  • evaluate the opportunities for distributing extended warranties through means other than the outlets selling the underlying electronic products
  • to what extent will consumers buy through alternative channels and interfaces?
  • assess the prospects for retrospective marketing and re-solicitation programs
  • how many consumers in each country take out extended warranties after they have bought the underlying electronic product and how long do they wait?
  • understand claims experience for extended warranties, how this varies by type of customer and what this might mean for the way in which your organisation underwrites or distributes this type of policy.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
  • Global consumer research
  • Other international research reports about extended warranties and insurance

2.0 OVERVIEW

  • Introduction
  • Underlying market for white, brown and grey goods
    • Acquisition rates for all types of product
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by category of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods.

3.0 AUSTRALIA

  • Introduction
  • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods.
  • Research sample statistics

4.0 CANADA

  • Introduction
  • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

5.0 FRANCE

  • Introduction
  • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

6.0 GERMANY

  • Introduction
  • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

7.0 ITALY

  • Introduction
  • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

8.0 SPAIN

  • Introduction
    • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

9.0 UK

  • Introduction
    • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

10.0 US

  • Introduction
    • Underlying market for white, brown and grey goods
    • White, brown and grey goods acquired, segmented by type of item
    • White, brown and grey goods acquired, segmented by demographic group
    • White, brown and grey goods acquired, segmented by retailer and type
    • White, brown and grey goods acquired, segmented by purchase interface
  • Extended warranties for white, brown and grey goods
    • Take-up rates segmented by type of item
    • Take-up rates segmented by demographic group
    • Generic extended warranty cover held through banking products
    • Take-up rates segmented by retailer
    • Take-up rates segmented by purchase interface for underlying item
    • Perceived risks covered by extended warranties linked to white, brown and grey goods
    • Distribution channels for extended warranties for white, brown and grey goods
    • Distribution interfaces for extended warranties for white, brown and grey goods
    • Time of acquisition of extended warranties for white, brown and grey goods
    • Claims frequency for extended warranties for white, brown and grey goods
  • Research sample statistics

11.0 APPENDIX

  • Research structure

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

  • Key metrics for extended warranties for white, brown and grey goods in selected global markets, 2014

1.0 INTRODUCTION

2.0 OVERVIEW

  • Percentage of respondents in selected global markets buying any type of white, brown or grey goods in the last three years, 2014
  • Percentage of respondents in selected global markets buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by category, 2014
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by category, 2014 (table)
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by income, 2014
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by income, 2014 (table)
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by age, 2014
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by age, 2014 (table)
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by gender, 2014
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years, segmented by gender, 2014 (table)
  • White, brown and grey goods bought in the last three years in selected global markets, segmented by interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in selected global markets, segmented by interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by type, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by category, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by category, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in selected global markets, segmented by gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to credit cards and bank accounts in selected global markets, 2014
  • Penetration rate for generic extended warranties attached to credit cards and bank accounts in selected global markets, 2014 (table)
  • Percentage of respondents in selected global markets buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by interface used to purchase item, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in selected global markets, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in selected global markets, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in selected global markets, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in selected global markets, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in selected global markets, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in selected global markets, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in selected global markets, segmented by type of device used, 2014
  • Online sales of extended warranties for white, brown and grey goods in selected global markets, segmented by type of device used, 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in selected global markets, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in selected global markets, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by category, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by outcome of claim, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by outcome of claim, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in selected global markets, segmented by type of policy, 2014 (table)

3.0 AUSTRALIA

  • Percentage of respondents in Australia buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in Australia, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in Australia, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in Australia, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in Australia, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in Australia, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in Australia, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in Australia, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in Australia, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in Australia, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in Australia, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by type, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Australia, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to credit cards in Australia, 2014
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in Australia buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Australia, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Australia, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Australia, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Australia, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Australia, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Australia, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in Australia, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in Australia, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Australia, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Australia, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Australia, segmented by category and outcome of claim, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Australia, segmented by category and outcome of claim, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Australia, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Australia, segmented by outcome of claims and type of policy, 2014 (table)
  • Australia survey sample, segmented by geographical region
  • Australia survey sample, segmented by age group and by annual household income band

4.0 CANADA

  • Percentage of respondents in Canada buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in Canada, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in Canada, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in Canada, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in Canada, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in Canada, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in Canada, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in Canada, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in Canada, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in Canada, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in Canada, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by type, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Canada, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to credit cards in Canada, 2014
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in Canada buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Canada, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Canada, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Canada, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Canada, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Canada, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Canada, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in Canada, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in Canada, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Canada, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Canada, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Canada, segmented by category and outcome of claim, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Canada, segmented by category and outcome of claim, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Canada, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Canada, segmented by outcome of claims and type of policy, 2014 (table)
  • Canada survey sample, segmented by geographical region
  • Canada survey sample, segmented by age group and by annual household income band

5.0 FRANCE

  • Percentage of respondents in France buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in France buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in France buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in France buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in France buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in France buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in France, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in France, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in France, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in France, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in France, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in France, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in France, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in France, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in France, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in France, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by type, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in France, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in France, 2010 and 2014
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in France, 2010 and 2014 (table)
  • Percentage of respondents in France buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in France buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in France buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in France, 2010 and 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in France, 2010 and 2014 (table)
  • Perceived risks covered by extended warranties for white, brown and grey goods in France, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in France, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in France, 2010 and 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in France, 2010 and 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in France, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in France, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in France, 2010 and 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in France, 2010 and 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in France, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in France, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in France, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in France, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in France, 2010 and 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in France, 2010 and 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in France, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in France, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by category, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by category, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by outcome of claims, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by outcome of claims, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in France, segmented by outcome of claims and type of policy, 2014 (table)
  • France survey sample, segmented by geographical region
  • France survey sample, segmented by age group and by annual household income band

6.0 GERMANY

  • Percentage of respondents in Germany buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in Germany, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in Germany, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in Germany, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in Germany, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in Germany, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in Germany, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in Germany, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in Germany, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in Germany, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in Germany, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by type, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Germany, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Germany, 2010 and 2014
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Germany, 2010 and 2014 (table)
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in Germany buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Germany, 2010 and 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Germany, 2010 and 2014 (table)
  • Perceived risks covered by extended warranties for white, brown and grey goods in Germany, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Germany, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Germany, 2010 and 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Germany, 2010 and 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Germany, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Germany, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Germany, 2010 and 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Germany, 2010 and 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Germany, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Germany, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in Germany, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in Germany, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Germany, 2010 and 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Germany, 2010 and 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Germany, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Germany, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by category, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by category, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by outcome of claims, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by outcome of claims, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Germany, segmented by outcome of claims and type of policy, 2014 (table)
  • Germany survey sample, segmented by geographical region
  • Germany survey sample, segmented by age group and by annual household income band

7.0 ITALY

  • Percentage of respondents in Italy buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in Italy, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in Italy, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in Italy, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in Italy, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in Italy, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in Italy, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in Italy, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in Italy, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in Italy, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in Italy, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by type, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Italy, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Italy, 2010 and 2014
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Italy, 2010 and 2014 (table)
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in Italy buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Italy, 2010 and 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Italy, 2010 and 2014 (table)
  • Perceived risks covered by extended warranties for white, brown and grey goods in Italy, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Italy, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Italy, 2010 and 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Italy, 2010 and 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Italy, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Italy, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Italy, 2010 and 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Italy, 2010 and 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Italy, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Italy, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in Italy, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in Italy, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Italy, 2010 and 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Italy, 2010 and 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Italy, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Italy, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by category, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by category, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by outcome of claims, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by outcome of claims, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Italy, segmented by outcome of claims and type of policy, 2014 (table)
  • Italy survey sample, segmented by geographical region
  • Italy survey sample, segmented by age group and by annual household income band

8.0 SPAIN

  • Percentage of respondents in Spain buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in Spain, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in Spain, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in Spain, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in Spain, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in Spain, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in Spain, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in Spain, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in Spain, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in Spain, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in Spain, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by type, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in Spain, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Spain, 2010 and 2014
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in Spain, 2010 and 2014 (table)
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in Spain buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Spain, 2010 and 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Spain, 2010 and 2014 (table)
  • Perceived risks covered by extended warranties for white, brown and grey goods in Spain, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in Spain, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Spain, 2010 and 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Spain, 2010 and 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in Spain, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in Spain, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Spain, 2010 and 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Spain, 2010 and 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Spain, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in Spain, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in Spain, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in Spain, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Spain, 2010 and 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Spain, 2010 and 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Spain, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in Spain, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by category, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by category, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by outcome of claims, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by outcome of claims, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in Spain, segmented by outcome of claims and type of policy, 2014 (table)
  • Spain survey sample, segmented by geographical region
  • Spain survey sample, segmented by age group and by annual household income band

9.0 UK

  • Percentage of respondents in the UK buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in the UK, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in the UK, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in the UK, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in the UK, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in the UK, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in the UK, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in the UK, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in the UK, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in the UK, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in the UK, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by type, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category, 2010 and 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the UK, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in the UK, 2010 and 2014
  • Penetration rate for generic extended warranties attached to bank accounts and credit cards in the UK, 2010 and 2014 (table)
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in the UK buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in the UK, 2010 and 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in the UK, 2010 and 2014 (table)
  • Perceived risks covered by extended warranties for white, brown and grey goods in the UK, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in the UK, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in the UK, 2010 and 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in the UK, 2010 and 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in the UK, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in the UK, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the UK, 2010 and 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the UK, 2010 and 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the UK, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the UK, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in the UK, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in the UK, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the UK, 2010 and 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the UK, 2010 and 2014 (table)
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the UK, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the UK, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by category, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by category, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by outcome of claims, 2010 and 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by outcome of claims, 2010 and 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in the UK, segmented by outcome of claims and type of policy, 2014 (table)
  • UK survey sample, segmented by geographical region
  • UK survey sample, segmented by age group and by annual household income band.

10.0 US

  • Percentage of respondents in the US buying selected white, brown and grey goods in the last three years, segmented by type, 2014
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years, segmented by category and income, 2014
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years, segmented by category and income, 2014 (table)
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years, segmented by category and age, 2014
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years, segmented by category and age, 2014 (table)
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years, segmented by category and gender, 2014
  • Selected white, brown and grey goods bought in the last three years in the US, segmented by type of goods and retailer, 2014
  • Dishwashers, fridges / freezers and washing machines bought in the last three years in the US, segmented by retailer, 2014 (table)
  • Audio systems, set-top boxes and TVs bought in the last three years in the US, segmented by retailer, 2014 (table)
  • Desktop computers and gaming consoles bought in the last three years in the US, segmented by retailer, 2014 (table)
  • White, brown and grey goods bought in the last three years in the US, segmented by category and retailer, 2014
  • White, brown and grey goods bought in the last three years in the US, segmented by category and retailer, 2014 (table)
  • Selected white, brown and grey goods bought in the last three years in the US, segmented by type and interface used for purchase, 2014
  • Selected white, brown and grey goods bought in the last three years in the US, segmented by type and interface used for purchase, 2014 (table)
  • White, brown and grey goods bought in the last three years in the US, segmented by category and interface used for purchase, 2014
  • White, brown and grey goods bought in the last three years in the US, segmented by category and interface used for purchase, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by type, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and income, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and income, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and age, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and age, 2014 (table)
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and gender, 2014
  • Take-up rates for extended warranties for white, brown and grey goods in the US, segmented by category and gender, 2014 (table)
  • Penetration rate for generic extended warranties attached to credit cards in the US, 2014
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and retailer, 2014 (table)
  • Percentage of respondents in the US buying white, brown and grey goods in the last three years who acquired extended warranties, segmented by category and interface used to purchase goods, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in the US, segmented by category, 2014
  • Perceived risks covered by extended warranties for white, brown and grey goods in the US, segmented by category, 2014 (table)
  • Distribution channels used for extended warranties for white, brown and grey goods in the US, segmented by category, 2014
  • Distribution channels used for extended warranties for white, brown and grey goods in the US, segmented by category, 2014 (table)
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the US, segmented by category, 2014
  • Distribution interfaces used for extended warranties for white, brown and grey goods in the US, segmented by category, 2014 (table)
  • Online sales of extended warranties for white, brown and grey goods in the US, segmented by type of device used, 2014
  • Cross-tabulation of the distribution channels and interfaces used to acquire extended warranties for white, brown and grey goods in the US, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the US, segmented by category, 2014
  • Time of acquiring extended warranties relative to time of acquiring white, brown and grey goods in the US, segmented by category, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in the US, segmented by category and outcome of claim, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in the US, segmented by category and outcome of claim, 2014 (table)
  • Frequency of claims for extended warranties for white, brown and grey goods in the US, segmented by outcome of claims and type of policy, 2014
  • Frequency of claims for extended warranties for white, brown and grey goods in the US, segmented by outcome of claims and type of policy, 2014 (table)
  • US survey sample, segmented by geographical region
  • US survey sample, segmented by age group and by annual household income band.

11.0 APPENDIX

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