市場調査レポート

欧州におけるグレー家電の延長保証・保険市場

Extended Warranties and Insurance for Grey Goods in Europe

発行 Finaccord Ltd. 商品コード 214234
出版日 ページ情報 英文 279 Pages
納期: 即日から翌営業日
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欧州におけるグレー家電の延長保証・保険市場 Extended Warranties and Insurance for Grey Goods in Europe
出版日: 2014年11月01日 ページ情報: 英文 279 Pages
概要

グレー家電(grey goods)とは、デスクトップコンピューター、コンピューター周辺機器(モバイル以外のゲーム機、プリンター、スキャナーなど)を指します。

当レポートでは、欧州主要20ヶ国におけるグレー家電の延長保証・保険市場について調査分析し、欧州/各国の最新動向、市場予測などについて、体系的な情報を提供しています。

エグゼクティブサマリー

第1章 イントロダクション

第2章 欧州の概要

  • イントロダクション
  • 基本的な市場規模(金額・数量)
  • 延長保証・保険の提供:メーカー別、小売業者別
  • メーカーの延長保証・保険スキーム
  • 小売業者の延長保証・保険スキーム
  • メーカーと小売業者の複合スキーム分析
  • すべての延長保証・保険スキームのリスク担保
  • 独立系の流通ルート
  • 延長保証・保険の市場規模(金額・数量)
  • 市場予測
  • 主なデータテーブル

第3章 オーストリア

  • 基本的な市場規模(金額・数量)
  • 元の保証期間の比較:メーカー別
  • メーカーの延長保証・保険スキーム
  • 小売業者の延長保証・保険スキーム
  • すべての延長保証・保険スキームのリスク担保
  • 延長保証・保険の市場規模(金額・数量)
  • 市場予測、など

第4章 ベルギー

第5章 チェコ共和国

第6章 デンマーク

第7章 フィンランド

第8章 フランス

第9章 ドイツ

第10章 アイルランド

第11章 イタリア

第12章 オランダ

第13章 ノルウェー

第14章 ポーランド

第15章 ポルトガル

第16章 ルーマニア

第17章 ロシア

第18章 スペイン

第19章 スウェーデン

第20章 スイス

第21章 トルコ

第22章 英国

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目次

‘Extended Warranties and Insurance for Grey Goods in Europe’ is a report about the market for extended warranties and insurance sold in conjunction with grey goods in 20 countries: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. Grey goods are defined as desktop computers and computer peripherals such as non-mobile games consoles, printers and scanners. Related extended warranties and insurance always cover technical breakdown with protection for accidental damage and / or theft also incorporated in an increasing number of cases. The report draws on extensive primary and secondary research covering close to 1,000 organisations involved in the production and distribution of grey goods including manufacturers, specialised retailers of consumer electronics, supermarket / hypermarket brands, department stores, variety retailers and other types of retailer (e.g. retailers of books and media products).

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
  • Manufacturer and retailer survey
    • The survey's scope covers the vast majority of significant manufacturers and retailers of grey goods
  • Distribution channels for retailers
  • Market data
  • Exchange rates
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats...
      • ...and are frequently marketed to consumers under alternative titles
      • Several parties may be involved in the provision of warranties and insurance to consumers...
      • ... and warranty extensions are sometimes offered at no explicit charge to the consumer
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market value and volume
    • Across the 20 countries, expenditure on grey goods fell by more than 7% between 2009 and 2013
    • The value of this market in both France and the UK is higher than it is in Germany
  • Provision of extended warranties and insurance by manufacturers and retailers
    • Retailer extended warranty and insurance schemes are more numerous than manufacturer programs
    • Retailers selling both offline and online are most likely to promote cover for grey goods...
    • ... with online-only retailers the least likely to have organised a scheme
  • Manufacturer schemes for extended warranties and insurance
    • Manufacturers of grey goods in the UK are most likely to have a scheme up and running
    • Some manufacturers utilise an external provider for the insurance elements of their programs...
    • ... as epitomised by the links of The Warranty Group with Acer, Dell and Packard Bell
  • Retailer schemes for extended warranties and insurance
    • Among retailers, the program provision rate surpasses 50% when viewed across all 20 countries
    • Almost two thirds of these initiatives are outsourced entirely to one external partner...
    • ... although internally-managed schemes are most numerous in three countries
    • The leading partners of retailers are a mixture of specialised and multi-line providers...
    • ... including Allianz, AXA, Domestic & General, ERGO, Estendo, GARANZIA3 and SPB
  • Analysis for manufacturer and retailer schemes combined
    • Across all types of scheme, The Warranty Group leads the unweighted analysis...
    • ... but is overtaken by five other players in the weighted computation
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage has increased as a feature of policies protecting grey goods...
  • v... and is especially visible in Austria and Sweden but least so in Belgium and Romania
  • Independent distribution channels
    • Independent providers of stand-alone grey goods cover are active in 11 out of the 20 countries
  • Market value for extended warranties and insurance
    • Take-up rates for extended warranties for grey goods may have declined in recent years...
    • ... and are determined by a number of factors that vary by country
    • The net effect is likely to have been an overall decrease in the pan-European market value...
    • ... although five countries could have bucked this trend
    • Relative to the value of its underlying grey goods sector, one market stands out as especially developed
  • Market forecasts to 2017
    • Decline in the underlying market value and volume is destined to continue through to 2017...
    • ... in all countries other than two
    • Overall take-up rates for extended warranties for grey goods may edge back further
    • Thus, the market for extended warranties for grey goods is unlikely to grow...
    • ... and neither will its country-by-country segmentation change much
  • Key data tables

3.0 AUSTRIA

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market slipped back between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Acer and Brother are unusual in offering three-year original warranties in Austria
  • Manufacturer schemes for extended warranties and insurance
    • AmTrust and London General Insurance are the only visible external partners used by manufacturers
  • Retailer schemes for extended warranties and insurance
    • High retailer provision rates are visible for extended warranties for grey goods
    • itonia claims the most partnerships albeit they are not necessarily the most valuable ones
    • Assona was bought by SchneiderGolling & Cie in March 2013
  • Risk coverage of all schemes for extended warranties and insurance
    • A large majority of extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
    • Stand-alone cover for printers and routers is available from one major multiline insurer
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Further shrinkage in the value of the grey goods market is probable between 2013 and 2017...
    • ...which will cause the related extended warranty market to become even smaller

4.0 BELGIUM

  • Introduction
  • Underlying market value and volume
    • The value of Belgium's grey goods market fell by around EUR 60 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • The original warranty of five manufacturers is limited to just one year in length
  • Manufacturer schemes for extended warranties and insurance
    • Over a half of manufacturers run extended warranty schemes for grey goods in Belgium
    • London General Insurance is the one external partner visible in this arena
  • Retailer schemes for extended warranties and insurance
    • Retailers of grey goods in Belgium adhere mainly to internally-managed extended warranty programs...
    • ... with just one external provider claiming a partnership
    • CAP.Protection was acquired by SPB in March 2014 and is being merged into SPB Belgium
  • Risk coverage of all schemes for extended warranties and insurance
  • Most schemes focus purely on cover for technical failure
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • A further reduction in the value of the grey goods market is predicted from 2013 to 2017...
    • ...which clouds the outlook for the associated extended warranty market

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market value and volume
    • The expenditure by Czech consumers on grey goods dipped below CSK 5.5 billion in 2013
  • Manufacturers' original warranty length and consumer law
    • Xbox is the only manufacturer to deviate from offering a two-year factory warranty
  • Manufacturer schemes for extended warranties and insurance
    • AmTrust and London General Insurance both hold partnerships with manufacturers
  • Retailer schemes for extended warranties and insurance
    • The internally-managed program of Datart is likely to be one of the largest in this field
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available in a narrow majority of programs
  • Independent distribution channels
    • There is one independent option for Czech consumers seeking to acquire cover for grey goods
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, the annual sales volume of products classifiable as grey goods will have dropped to 1.5 million...
    • ... thereby pushing back further the value of the related extended warranty market

6.0 DENMARK

  • Introduction
  • Underlying market value and volume
    • Danish consumers bought around 2 million items classifiable as grey goods in 2013
  • Manufacturers' original warranty length and consumer law
    • A half of manufacturers of grey goods offer a factory warranty lasting two years in Denmark
  • Manufacturer schemes for extended warranties and insurance
    • AmTrust, ANV and London General Insurance all work with manufacturers of grey goods
  • Retailer schemes for extended warranties and insurance
    • Multiple competitors possess one retailer partnership each in the grey goods extended warranty sector
    • The acquisition of Securator re-enforces the prominent position of Tryg in this market
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is normally available in extended warranty programs for grey goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, the grey goods market value could fall by around 2.5%...
    • ... although a fall in the overall take-up rate would cause a larger decline in the extended warranty sector

7.0 FINLAND

  • Introduction
  • Underlying market value and volume
    • As elsewhere in Europe, consumers in Finland are spending less on products classed as grey goods
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers offer original warranties for grey goods lasting two years or more...
  • Manufacturer schemes for extended warranties and insurance
    • ... and many also offer to extend these
    • London General Insurance holds the highest number of manufacturer partnerships
  • Retailer schemes for extended warranties and insurance
    • Half a dozen retailer-sponsored extended warranty schemes are in evidence
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranty programs for grey goods lack cover for the risk of accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • A further retreat in the underlying market for grey goods is likely to occur between 2009 and 2017...
    • ... and the value of the related extended warranty market will also contract

8.0 FRANCE

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market fell back slightly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • A majority of grey goods manufacturers limit themselves to offering one-year original warranties...
  • Manufacturer schemes for extended warranties and insurance
    • ... albeit over a half run extended warranty schemes...
    • ...with two international insurers and one broker active as partners of manufacturers
    • Most manufacturer programs are run on an internal basis
  • Retailer schemes for extended warranties and insurance
    • Over two thirds of grey goods retailers investigated promote extended warranty schemes...
    • ...with a variety of different operating models in evidence
    • SPB was mentioned most frequently by retailers of grey goods in France
    • Underwriters owned by AXA are prominent as are CARMA, Domestic & General and GAN Eurocourtage
    • CARMA claims the highest weighted share of partnerships in a very fragmented sector
    • AssurOne welcomed Anacap Financial Partners as an equity investor in June 2014
  • Risk coverage of all schemes for extended warranties and insurance
    • Nearly a half of extended warranty schemes include cover for accidental damage
  • Independent distribution channels
    • Alternative providers include online specialist Direxi through its 'garantie des biens du foyer'
    • Extended warranties are also sometimes available through payment cards and bank accounts
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market for grey goods is likely to continue shrinking in value between 2013 and 2017...
    • ...thereby causing a further decline in the associated extended warranty market

9.0 GERMANY

  • Introduction
  • Underlying market value and volume
    • The value and volume of the grey goods market both slipped back sharply between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are the norm among manufacturers of grey goods in Germany
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranty schemes are run by 11 of the 24 manufacturers investigated...
    • ... although London General Insurance and AmTrust are the only external partners
  • Retailer schemes for extended warranties and insurance
    • Around one third of retailers surveyed operate extended warranty programs
    • In terms of unweighted partnerships, Domestic & General and Wertgarantie are the market leaders...
    • ... although itonia and ERGO are most prominent in the weighted analysis
    • Domestic & General's revenues in Germany have been expanding quite rapidly
    • Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year
  • Risk coverage of all schemes for extended warranties and insurance
    • More than half of extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
    • In this and other areas, Friendsurance-Alecto has introduced the concept of online peer-to-peer insurance
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market for grey goods is likely to carry on shrinking between 2013 and 2017...
    • ...which is likely to translate into a further decline in the associated extended warranty and insurance market

10.0 IRELAND

  • Introduction
  • Underlying market value and volume
    • Ireland's grey goods market has experienced the same structural change as witnessed in other countries
  • Manufacturers' original warranty length and consumer law
    • Most original warranties are limited to a duration of just one year
  • Manufacturer schemes for extended warranties and insurance
    • Both AmTrust and London General Insurance are used as external partners by manufacturers...
  • Retailer schemes for extended warranties and insurance
    • ... with both AIG and Domestic & General featuring among retailers
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranty programs for grey goods are limited to cover for technical faults
  • Independent distribution channels
    • Cover for modems is available from one independent provider
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • A further reduction in the market for grey goods is predicted between 2013 and 2017...
    • ...which will cause the associated extended warranty market to diminish too

11.0 ITALY

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market slipped back slightly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are the norm among grey goods manufacturers in Italy
  • Manufacturer schemes for extended warranties and insurance
    • 15 of the manufacturers investigated run extended warranty schemes...
    • ...with AmTrust and London General Insurance as the only identifiable external partners
  • Retailer schemes for extended warranties and insurance
    • Retailers of grey goods in Italy quite commonly sell extended warranties
    • Once again, a quartet of external providers is visible, supplementing internally-managed programs
    • Estendo achieved revenue growth of over 40% in 2013
    • Business Company has begun expanding its extended warranty brand outside of Italy
  • Risk coverage of all schemes for extended warranties and insurance
    • Around a half of extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market value for grey goods is forecast to diminish marginally between 2013 and 2017...
    • ... but higher attachment rates will push up the value of the associated extended warranty market

12.0 NETHERLANDS

  • Introduction
  • Underlying market value and volume
    • The value of the Dutch grey goods market declined by around EUR 65 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • The original guarantee of a significant proportion of manufacturers of grey goods is limited to just one year
  • Manufacturer schemes for extended warranties and insurance
    • Manufacturer extended warranty programs for grey goods are comparatively widespread...
    • ... with two external insurance providers visible in the analyses of partnerships
  • Retailer schemes for extended warranties and insurance
    • Among retailers of grey goods, three operating models are visible for their extended warranty programs
    • Actua Assurantiën and Harmony Financial Services are the most prominent partners in weighted terms
    • ... with the former having combined its product protection propositions under one brand in 2012
    • EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is usually on offer within extended warranties for grey goods
  • Independent distribution channels
    • An alternative buying option is available to consumers through Computerverzekeren.nl
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the market for grey goods is predicted to carry on falling between 2013 and 2017...
    • ...and a decrease in take-up rates portends a contraction of the extended warranty market

13.0 NORWAY

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market retreated between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
  • Acer and Brother both offer three-year original warranties for grey goods in Norway
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties are on offer from a clear majority of manufacturers investigated...
    • ...with AmTrust and London General Insurance active as external providers for four of them
  • Retailer schemes for extended warranties and insurance
    • Moderna Försäkringar leads the field by weighted share of partnerships
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, the underlying grey goods market is likely to diminish further...
    • ...which will bring about another fall in the related extended warranty market

14.0 POLAND

  • Introduction
  • Underlying market value and volume
    • Between 2009 and 2013, the value of the Polish grey goods market slipped back somewhat
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of grey goods in Poland offer an original guarantee lasting two or three years
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties are available from two thirds of manufacturers surveyed...
    • ...with London General Insurance used as underwriter by three of these
  • Retailer schemes for extended warranties and insurance
    • Over a half of retailers of grey goods promote an extended warranty scheme...
    • Ergo Hestia claims the most retailer partnerships...
    • ... followed by Europ Assistance and Warta...
    • ... with three other insurers and one broker (SPB Polska) also involved in this arena
  • Risk coverage of all schemes for extended warranties and insurance
    • A majority of extended warranty schemes include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the market for grey goods will reduce further between 2013 and 2017...
    • ...generating a similar fall in the related extended warranty market

15.0 PORTUGAL

  • Introduction
  • Underlying market value and volume
    • The Portuguese grey goods market stagnated between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are the norm among manufacturers of grey goods in Portugal
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranty schemes are on offer from 11 of the 15 manufacturers investigated...
    • ... although AmTrust and London General Insurance are the only external partners
  • Retailer schemes for extended warranties and insurance
    • Two retail brands run their extended warranty programs on a purely internal basis
    • Domestic & General and MAPFRE each claim two retailer partnerships
  • Risk coverage of all schemes for extended warranties and insurance
    • Several extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, it is likely that the value of the grey goods market will fall back further...
    • ...with a similar trend apparent in the associated extended warranty and insurance market

16.0 ROMANIA

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market increased between 2009 and 2013 despite a decline in sales volume
  • Manufacturers' original warranty length and consumer law
    • Acer is unique among manufacturers in offering a three-year factory warranty in Romania
  • Manufacturer schemes for extended warranties and insurance
    • Dell, Epson, Fujitsu, HP, Lenovo, Panasonic and Toshiba all promote extended warranties
  • Retailer schemes for extended warranties and insurance
    • The largest retailer extended warranty programs are likely to be internally-managed ones
  • Risk coverage of all schemes for extended warranties and insurance
    • The schemes of Domo, Flanco and Lenovo incorporate cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market for grey goods is forecast to grow very slightly in value between 2013 and 2017...
    • ...allowing a similar progression in the associated extended warranty market

17.0 RUSSIA

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market was essentially static between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Over a quarter of manufacturers offer three-year original warranties for grey goods in Russia
  • Manufacturer schemes for extended warranties and insurance
    • Over a half of manufacturers investigated run extended warranty schemes for grey goods...
    • ... with all apparently managed on an internal basis
  • Retailer schemes for extended warranties and insurance
    • A variety of different operating models are in evidence when it comes to retailer extended warranties...
    • ... with as many as five external partners used to one extent or another
  • Risk coverage of all schemes for extended warranties and insurance
    • Most programs are limited to cover for technical failure only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market for grey goods is forecast to grow modestly between 2013 and 2017...
    • ...with a slight contraction predicted in the associated extended warranty market

18.0 SPAIN

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market slipped back between 2009 and 2013 albeit volumes rose
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are the standard among manufacturers of grey goods in Spain
  • Manufacturer schemes for extended warranties and insurance
    • The vast majority of grey goods manufacturers run extended warranty schemes...
    • ...with AmTrust and London General Insurance the only two external partners named
  • Retailer schemes for extended warranties and insurance
    • A half of grey goods retailers surveyed have established an extended warranty program...
    • ... often using external partners in a market characterised by a fairly fragmented supply structure
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available through most extended warranties for grey goods
  • Independent distribution channels
    • Garante offers an independent option for consumers buying extended warranties for grey goods
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market value for grey goods is forecast to diminish further between 2013 and 2017...
    • ... which will also influence the direction of the related extended warranty market

19.0 SWEDEN

  • Introduction
  • Underlying market value and volume
    • Expenditure on products classifiable as grey goods has been declining for several reasons
  • Manufacturers' original warranty length and consumer law
    • Among manufacturers of grey goods, Brother offers the longest original guarantee in Sweden
  • Manufacturer schemes for extended warranties and insurance
    • A half of manufacturers of grey goods researched have an extended warranty program...
    • ... with ANV and London General Insurance used as external underwriters in certain cases
  • Retailer schemes for extended warranties and insurance
    • MAPFRE Asistencia holds one important retailer partnership in this field in Sweden...
    • ... as do the duo of Aon Sweden (as administrator) and AmTrust Nordic (as underwriter)
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is included in most extended warranty programs for grey goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The structural decline in the grey goods market is destined to continue...
    • ... meaning that the outlook for related extended warranties is also not favourable

20.0 SWITZERLAND

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market contracted by over CHF 40 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Three-year factory warranties enjoy a narrow lead over two-year ones among grey goods manufacturers
  • Manufacturer schemes for extended warranties and insurance
    • Over a half of manufacturers run extended warranty schemes for grey goods in Switzerland...
    • ... with London General Insurance enjoying several partnerships in this sphere
  • Retailer schemes for extended warranties and insurance
    • Allianz Global Assistance serves three different retailers as an external partner for grey goods coverage
    • In Switzerland, Sertronics reportedly handles around 125,000 service claims a year
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available in close to a third of schemes identified
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The Swiss grey goods market is forecast to decline by over 15% between 2013 and 2017...
    • ...causing the related extended warranty market to shrink in value

21.0 TURKEY

  • Introduction
  • Underlying market value and volume
    • As elsewhere in the world, the Turkish grey goods market is experiencing a structural decline
  • Manufacturers' original warranty length and consumer law
    • With a few exceptions, the preference of manufacturers is to offer a two-year original guarantee...
  • Manufacturer schemes for extended warranties and insurance
    • ... and comparatively few provide extended warranties
  • Retailer schemes for extended warranties and insurance
    • One retail brand enhances its internally-managed extended warranty with externally-sourced cover for theft
    • Among internally-managed schemes, that of Media Markt is likely to generate the most value
  • Risk coverage of all schemes for extended warranties and insurance
    • Six out of 12 programs include cover for accidental damage
  • Independent distribution channels
    • Consumers can also buy cover directly from Cepkask
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, the Turkish grey goods market will contract further...
    • ... causing a further reduction in the value of the associated extended warranty market

22.0 UK

  • Introduction
  • Underlying market value and volume
    • The value and volume of the grey goods market both slipped back between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Almost a half of manufacturers offer three-year original warranties for grey goods in the UK
  • Manufacturer schemes for extended warranties and insurance
    • 18 manufacturers run extended warranty schemes but only four feature visible external partners...
    • ... which include AmTrust and The Warranty Group's London General Insurance
  • Retailer schemes for extended warranties and insurance
    • The supply structure for retailer extended warranties for grey goods is fairly fragmented
    • Domestic & General is ranked first on an unweighted basis but falls to third in weighted terms
    • Domestic & General's UK revenues continue to grow at a healthy rate
    • Onex Partners has sold The Warranty Group to TPG Capital, another private equity firm
    • The annual turnover of Corporate Support Solutions now exceeds GBP 20 million
    • The merger of Carphone Warehouse and Dixons Retail unites two key players in consumer goods
    • Services remain an important revenue generator for Dixons Retail
  • Risk coverage of all schemes for extended warranties and insurance
    • Over a half of the 41 extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
    • Extended warranty cover for grey goods can also be acquired from a number of independent sources...
    • ... albeit the main focus of most of these is mobile gadget and phone insurance cover
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The market for grey goods is forecast to continue its decline between 2013 and 2017...
    • ...which is likely to translate into a further contraction of the associated extended warranty market

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • Organisations offering grey goods researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

  • Value and volume of sales of grey goods in Europe, 2009 and 2013
  • Value of sales of grey goods in Europe, segmented by country, 2013
  • Value of sales of grey goods in Europe, segmented by country, 2009 and 2013
  • Volume of sales of grey goods in Europe, segmented by country, 2009 and 2013
  • Schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted segmentation between manufacturers and retailers, 2014
  • Provision rates for extended warranties and insurance linked to grey goods in Europe, segmented between manufacturers and retailers and, for retailers, by retailer category and distribution model, 2014
  • Provision rates for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to grey goods offered by manufacturers in Europe, segmented by country, 2014 (table)
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Provision rates for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to grey goods offered by retailers in Europe, segmented by country, 2014 (table)
  • Retailer schemes for extended warranties and insurance linked to grey goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to grey goods in Europe: combined unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, segmented by country, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Europe, segmented by country, 2014 (table)
  • Assumed take-up rates for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009 and 2013
  • Value of extended warranties and insurance linked to grey goods as a percentage of the underlying market for grey goods in Europe segmented by country, 2013
  • Value of extended warranties and insurance as a percentage of the underlying market for grey goods in Europe segmented by country, 2013 (table)
  • Value and volume of sales of grey goods in Europe, 2013 and 2017 (forecast)
  • Value of sales of grey goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Volume of sales of grey goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Assumed take-up rates for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate underlying market value for grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate underlying market volume for grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate market value for extended warranties and insurance linked to grey goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

  • Value and volume of sales of grey goods in Austria, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Austria, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Austria, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Austria, 2009 and 2013
  • Value and volume of sales of grey goods in Austria, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

  • Value and volume of sales of grey goods in Belgium, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Belgium, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Belgium: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Belgium: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Belgium, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Belgium, 2009 and 2013
  • Value and volume of sales of grey goods in Belgium, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

  • Value and volume of sales of grey goods in the Czech Republic, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in the Czech Republic, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the Czech Republic, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2009 and 2013
  • Value and volume of sales of grey goods in the Czech Republic, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

  • Value and volume of sales of grey goods in Denmark, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Denmark, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Denmark, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Denmark, 2009 and 2013
  • Value and volume of sales of grey goods in Denmark, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

  • Value and volume of sales of grey goods in Finland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Finland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Finland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Finland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Finland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Finland, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Finland, 2009 and 2013
  • Value and volume of sales of grey goods in Finland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

  • Value and volume of sales of grey goods in France, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in France, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in France: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in France: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in France: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in France unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in France, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in France, 2009 and 2013
  • Value and volume of sales of grey goods in France, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in France, 2013 and 2017

9.0 GERMANY

  • Value and volume of sales of grey goods in Germany, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Germany, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Germany: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Germany: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Germany, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Germany, 2009 and 2013
  • Value and volume of sales of grey goods in Germany, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

  • Value and volume of sales of grey goods in Ireland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Ireland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Ireland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Ireland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Ireland, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Ireland, 2009 and 2013
  • Value and volume of sales of grey goods in Ireland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

  • Value and volume of sales of grey goods in Italy, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Italy, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Italy: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Italy: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Italy, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Italy, 2009 and 2013
  • Value and volume of sales of grey goods in Italy, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

  • Value and volume of sales of grey goods in the Netherlands, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in the Netherlands, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the Netherlands: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the Netherlands: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the Netherlands, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in the Netherlands, 2009 and 2013
  • Value and volume of sales of grey goods in the Netherlands, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

  • Value and volume of sales of grey goods in Norway, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Norway, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Norway: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Norway: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Norway, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Norway, 2009 and 2013
  • Value and volume of sales of grey goods in Norway, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Norway, 2013 and 2017 (forecast)

14.0 POLAND

  • Value and volume of sales of grey goods in Poland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Poland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Poland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Poland unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Poland, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Poland, 2009 and 2013
  • Value and volume of sales of grey goods in Poland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Poland, 2013 and 2017 (forecast)

15.0 PORTUGAL

  • Value and volume of sales of grey goods in Portugal, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Portugal, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Portugal: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Portugal: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Portugal, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Portugal, 2009 and 2013
  • Value and volume of sales of grey goods in Portugal, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

  • Value and volume of sales of grey goods in Romania, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Romania, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Romania, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Romania, 2009 and 2013
  • Value and volume of sales of grey goods in Romania, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Romania, 2013 and 2017 (forecast)

17.0 RUSSIA

  • Value and volume of sales of grey goods in Russia, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Russia, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Russia, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Russia, 2009 and 2013
  • Value and volume of sales of grey goods in Russia, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

  • Value and volume of sales of grey goods in Spain, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Spain, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Spain, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2009 and 2013
  • Value and volume of sales of grey goods in Spain, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

  • Value and volume of sales of grey goods in Sweden, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Sweden, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Sweden, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Sweden, 2009 and 2013
  • Value and volume of sales of grey goods in Sweden, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Sweden, 2013 and 2017 (forecast)

20.0 SWITZERLAND

  • Value and volume of sales of grey goods in Switzerland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Switzerland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Switzerland, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Switzerland, 2009 and 2013
  • Value and volume of sales of grey goods in Switzerland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

  • Value and volume of sales of grey goods in Turkey, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in Turkey, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Turkey, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in Turkey, 2009 and 2013
  • Value and volume of sales of grey goods in Turkey, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in Turkey, 2013 and 2017 (forecast)

22.0 UK

  • Value and volume of sales of grey goods in the UK, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of grey goods in the UK, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the UK: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to grey goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the UK, 2014
  • Approximate market value for extended warranties and insurance linked to grey goods in the UK, 2009 and 2013
  • Value and volume of sales of grey goods in the UK, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in the UK, 2013 and 2017 (forecast)
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