市場調査レポート

英国での旅行保険・援護サービスに対する消費者のアプローチ

Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK

発行 Finaccord Ltd. 商品コード 207663
出版日 ページ情報 英文 40 Pages
納期: 即日から翌営業日
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英国での旅行保険・援護サービスに対する消費者のアプローチ Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK
出版日: 2014年06月01日 ページ情報: 英文 40 Pages
担当者のコメント
このシリーズは、他にも調査対象国がございます。詳細はお問合せください。
概要

当レポートでは、英国国内における旅行保険・援護サービス市場の現状に関して聞き取り調査を実施し、旅行保険の加入状況、流通経路、保険商品の内容(一般的商品(単発・年間・パッケージ商品など)・特殊商品(学生向け・既往症患者向けなど))、旅行中のリスクに対する消費者の認識、請求頻度などに関する情報をお届けします。

エグゼクティブ・サマリー

第1章 イントロダクション

  • 当レポートの概要
  • 調査の理由
  • 世界の消費者の調査
  • 旅行保険・援護業務に関する、その他の国際調査報告

第2章 調査分析

  • イントロダクション
  • 国内・海外旅行市場の概況
    • 旅行の頻度
    • 旅行の頻度:年齢別
    • 旅行の頻度:年収別
  • 旅行保険・援護サービスの取り込み
    • 旅行保険に加入した旅行者の割合
    • 旅行保険に加入した旅行者の割合:年齢別
    • 旅行保険に加入した旅行者の割合:年収別
    • 旅行保険に可能性が最も高い消費者のタイプ
  • 旅行保険・援護サービスの特徴
    • 旅行保険の加入者数
    • 旅行保険商品の一般的な種類
    • 旅行保険加入者:年齢別
    • 旅行保険加入者:年収別
    • 特殊な形態の旅行保険商品
    • 旅行保険でカバーされる危険
    • 旅行保険の供給業者
  • 旅行保険・援護サービスの流通
    • 単体式旅行保険の流通経路
    • 単体式旅行保険の購入窓口
    • 流通経路・購入窓口のクロス集計
  • 旅行保険・援護サービスの請求
    • 旅行保険の請求頻度と結果
    • 請求頻度:年齢別
    • 請求頻度:年収別
    • 請求頻度:一般的保険商品の場合
    • 請求頻度:特殊保険商品の場合
    • 旅行保険請求の主な理由

第3章 付録

  • 調査サンプルの統計
  • 調査構造

図表一覧

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目次

Finaccord's report titled Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK offers detailed and unique insights into the behaviour of UK consumers in the context of travel insurance and assistance. This publication follows on from Finaccord's previous ground-breaking studies about the same subject in 2006 and 2010, and is based on a survey of over 1,000 consumers in the UK carried out in the second quarter of 2014.

The research quantifies the proportion of UK consumers who undertake insurable travel and the proportion that acquire travel insurance, segmented by age and annual household income. It also investigates and quantifies the following important metrics:

  • the general types of policy that consumers acquire (i.e. annual policies, single-trip policies or packaged policies such as those bundled with a travel ticket or payment card);
  • the specific types of policy that consumers acquire (differentiating between standard cover and non-standard products such as policies designed especially for business travellers, gap-year or student travellers, travellers with pre-existing medical conditions etc.);
  • consumer perceptions with regards to the risks covered and assistance services provided by their policy;
  • and the distribution channels and interfaces that consumers use to take out travel insurance and, for those buying online, the type of device used (i.e. a laptop or desktop computer, a tablet or a mobile phone).

Finally, the report analyses claims frequency for travel insurance, including data for the types of claim submitted and for acceptance rates, and ranks major providers of insurance and assistance according to the frequency with which they are identified by consumers as the provider of their policy. Furthermore, many of the results from the latest research are compared with those of Finaccord's previous studies, thereby showing significant trends over time.

You may be able to use this report in one or more of the following ways:

  • to understand the extent to which UK travellers acquire travel insurance and the types of policy that they are most likely to buy;
  • to identify the most important demographic segments for travel insurance;
  • to evaluate the opportunities for distributing travel insurance through channels other than the travel trade such as airlines, banks, insurance aggregators, the Post Office, supermarkets and direct purchase from insurers;
  • to assess the apparent consumer awareness and utilisation of major providers of travel insurance in the UK;
  • to understand claims experience for travel insurance in the UK, how this varies by type of policy and customer and what this might mean for the profitability of your activities in this sector.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
  • Global consumer research
  • Other international research reports about travel insurance and assistance

2.0 SURVEY ANALYSIS

  • Introduction
  • Underlying foreign and domestic travel markets
  • Frequency of travel
  • Segmentation by age group
  • Segmentation by annual household income band
  • Uptake of travel insurance and assistance
  • Proportion of travellers who are covered by travel insurance
  • Segmentation by age group
  • Segmentation by annual household income band
  • Types of consumers most likely to be covered by travel insurance
  • Characteristics of travel insurance and assistance
  • Number of persons covered by travel insurance
  • General types of travel insurance policy
  • Segmentation by age group
  • Segmentation by annual household income band
  • Specific types of travel insurance policy
  • Risks covered by travel insurance
  • Providers of travel insurance
  • Distribution of travel insurance and assistance
  • Distribution channels used for stand-alone travel insurance
  • Distribution interfaces used for stand-alone travel insurance
  • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
  • Travel insurance and assistance claims
  • Frequency and outcome of travel insurance claims
  • Segmentation by age group
  • Segmentation by annual household income band
  • Segmentation by general type of policy
  • Segmentation by specific type of policy
  • Main reasons for travel insurance claims

3.0 APPENDIX

  • Research sample statistics
  • Research structure

LIST OF GRAPHICS / TABLES

  • % of respondents in the UK undertaking significant travel during the preceding 24 months, 2006, 2010 and 2014
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by age, 2014
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by annual household income, 2014
  • % of travellers in the UK who were covered by travel insurance, 2006, 2010 and 2014
  • % of travellers in the UK who were covered by travel insurance, segmented by type of travel and by age, 2014
  • % of travellers in the UK who were covered by travel insurance, segmented by type of travel and by annual household income, 2014
  • % of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014
  • % of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014 (table)
  • Number of persons covered by each travel insurance policy in the UK, 2014
  • General types of insurance policy held by insured travellers in the UK, 2010 and 2014
  • General types of insurance policy held by insured travellers in the UK, 2010 and 2014 (table)
  • General types of insurance policy held by insured travellers in the UK, segmented by age, 2014
  • General types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2014
  • General types of insurance policy held by insured travellers in the UK, segmented by age and by annual household income, 2014 (table)
  • Specific types of travel insurance policy held in the UK, 2014
  • Risks covered by travel insurance in the UK, 2014 Travel insurance providers identified by respondents in the UK, 2014
  • General distribution channels used for stand-alone travel insurance in the UK, 2010 and 2014
  • Specific distribution channels used for stand-alone travel insurance in the UK, 2014
  • Distribution interfaces used for stand-alone travel insurance in the UK, 2010 and 2014
  • Online sales of stand-alone travel insurance in the UK, segmented by type of device used, 2014
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2014
  • Frequency and outcome of travel insurance claims in the UK, 2010 and 2014
  • Frequency and outcome of travel insurance claims in the UK, 2010 and 2014 (table)
  • Frequency of travel insurance claims in the UK, segmented by age, 2014
  • Frequency of travel insurance claims in the UK, segmented by annual household income, 2014
  • Frequency of travel insurance claims in the UK, segmented by general type of policy, 2014
  • Frequency of travel insurance claims in the UK, segmented between standard and non-standard policies, 2014
  • Main reasons for travel insurance claims in the UK, 2014
  • Survey sample, segmented by geographical region
  • Survey sample, segmented by age group and by annual household income band
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