市場調査レポート

旅行業評価指標:欧州の個人利用者向け旅行保険およびアシストサービス

Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe

発行 Finaccord Ltd. 商品コード 207656
出版日 ページ情報 英文 205 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=106.12円で換算しております。
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旅行業評価指標:欧州の個人利用者向け旅行保険およびアシストサービス Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe
出版日: 2011年06月01日 ページ情報: 英文 205 Pages
概要

当レポートでは、Finaccordが2006年に続いて2010年に欧州主要6カ国で実施した旅行保険およびアシストサービスについての徹底調査(フランス、ドイツ、イタリア、オランダ、スペイン、英国の6000人にアンケート調査)から、各国の旅行者数、旅行保険契約者数などの定量データを年齢層や所得額別に集計するとともに、保険契約の種類(1回補償、年間補償、パッケージ補償など)、対象リスク範囲、付随するアシストサービスから、販売チャネル、利用窓口、証書受け渡しの方法、保険請求の実態、保険プロバイダー利用度ランキングほかに至るまで、同市場全般を把握するためのデータをまとめ、概略以下の構成でお届けします。

エグゼクティブサマリー

  • 調査対象国中で旅行回数の最も多い国民はオランダ人
  • 保険利用率がもっとも高いのは英国発の旅行者
  • 保険対象のリスク範囲や提供されるアシストサービスの水準は地域によってかなり異なる
  • 保険およびアシストサービスプロバイダーについては、イタリアがもっとも集中度の高い市場
  • フランスではペイメントカードと預金口座をセットにした保険契約が一般的
  • 汎欧レベルでは、直販が第一の販売チャネル
  • 保険請求頻度が高いのはドイツとオランダ

イントロダクション

  • 調査理由
  • 欧州消費者調査
    • 旅行保険およびアシストサービス
    • その他
  • その他の国際調査レポート

欧州全般

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

フランス

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

ドイツ

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

イタリア

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

オランダ

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

スペイン

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

英国

  • イントロダクション
  • 基盤となる旅行市場
    • 旅行頻度
    • 年齢層別・世帯年収別の旅行頻度
  • 旅行保険およびアシストサービスの利用状況
    • 旅行者の保険利用率
    • 年齢層別・世帯年収別の旅行保険利用率
    • 旅行保険を利用しない主な理由
  • 旅行保険およびアシストサービスの特徴
    • 旅行保険の補償対象となるリスク
    • 市場集中度
  • 旅行保険およびアシストサービスの販売
    • 利用される旅行保険および付帯アシストサービス契約の形式
    • 単体型旅行保険に利用される販売チャネル
    • 単体型旅行保険に利用される契約仲介窓口
    • 単体型旅行保険の契約完了までに要する時間
  • 旅行保険およびアシストサービスの請求
    • 旅行保険請求の頻度と結果
    • 年齢層別・世帯年収別の旅行保険請求頻度
    • 契約形式別旅行保険請求の頻度
    • 旅行保険請求の主な理由

付録

図表

目次
Product Code: report_tm_catia_eu

Finaccord' s report titled ‘Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe’ offers detailed and unique insights into the behaviour of consumers in six major European countries in the context of travel insurance and assistance. This publication follows on from Finaccord' s ground-breaking study in 2006, and is based on a survey of 6,000 consumers in France, Germany, Italy, the Netherlands, Spain and the UK carried out at the end of 2010. The research quantifies the proportion of consumers in each country who travel and the proportion that buy travel insurance, segmented by age and income. It also investigates the types of policy that they buy (annual policies, single trip policies or packaged policies, e.g. with a travel ticket or a payment card), the risks covered and assistance services provided by their policy, the distribution channels and interfaces that they use to take out travel insurance, and whether they bought a policy before booking their travel, at the same time, or afterwards. It also reports on the reasons why uninsured travellers did not buy travel insurance. Finally, the report analyses claims frequency for travel insurance, including data for the types of claim and for acceptance rates, and ranks major providers of insurance and assistance by the frequency with which they are identified by consumers as the provider of their policy. For all countries apart from the Netherlands (which was not covered by the original survey) the majority of results from the latest research are compared with those of Finaccord' s 2006 study. You may be able to use this report in one or more of the following ways: - to benchmark your organisation' s performance in travel insurance: how do your policy features and your mix of single, annual or packaged policies compare against the average? - to identify the most important demographic segments for travel insurance: can you improve product design to appeal to them? - to evaluate the opportunities for distributing travel insurance through channels other than the travel trade: to what extent will consumers buy through these other means? - to assess the apparent consumer awareness and utilisation of major underwriters of travel insurance, including ACE European Group, AXA, Chartis, Columbus Direct, Europ Assistance, Mondial Assistance, and firms belonging to the European Travel Insurance Group; - to understand claims experience for travel insurance, how this varies by type of customer and what this might mean for the profitability of your activities in this sector.

Table of Contents

0.0 EXECUTIVE SUMMARY

  • Dutch respondents are the most frequent travellers covered by the survey
  • Insurance uptake is highest among travellers from the UK
  • There is considerable local variation in the levels of risk coverage and assistance provision
  • In terms of insurance and assistance providers, Italy has the most concentrated market
  • Policies packaged with payment cards and bank accounts are most common in France
  • At the pan-European level, direct sales represent the primary distribution channel
  • Germany and the Netherlands display the highest claims frequencies

1.0 INTRODUCTION

  • Research rationale
  • European consumer research
    • Travel insurance and assistance
    • Other topics
  • Other international research reports

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age and annual household income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age and annual household income
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Market concentration
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims
    • Frequency of travel insurance claims, segmented by age and annual household income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims

3.0 FRANCE

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
  • Research sample statistics

4.0 GERMANY

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
  • Research sample statistics

5.0 ITALY

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
  • Research sample statistics

6.0 NETHERLANDS

  • Introduction
  • Underlying travel market
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
  • Research sample statistics

7.0 SPAIN

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
    • Research sample statistics

8.0 UNITED KINGDOM

  • Introduction
  • Underlying travel market
    • Frequency of travel
    • Frequency of travel, segmented by age
    • Frequency of travel, segmented by income
  • Uptake of travel insurance and assistance
    • Proportion of travellers who are covered by travel insurance
    • Proportion of travellers who are covered by travel insurance, segmented by age
    • Proportion of travellers who are covered by travel insurance, segmented by income
    • Types of consumers who buy the most travel insurance
    • Main reasons why uninsured travellers do not acquire travel insurance
  • Characteristics of travel insurance and assistance
    • Risks covered by travel insurance
    • Providers of travel insurance
  • Distribution of travel insurance and assistance
    • Types of travel insurance and assistance policies held
    • Types of travel insurance and assistance policies held, segmented by age
    • Types of travel insurance and assistance policies held, segmented by income
    • Distribution channels used for stand-alone travel insurance
    • Distribution interfaces used for stand-alone travel insurance
    • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
    • Time of acquisition of stand-alone travel insurance
  • Travel insurance and assistance claims
    • Frequency and outcome of travel insurance claims, segmented by age
    • Frequency and outcome of travel insurance claims, segmented by income
    • Frequency of travel insurance claims, segmented by type of policy
    • Main reasons for travel insurance claims
  • Research sample statistics

9.0 APPENDIX

  • Research methodology
  • Research structure

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

  • % of travellers who were covered by travel insurance: six European countries, 2006 and 2010
  • Risk coverage index: six European countries, 2010
  • Market concentration: six European countries, 2010
  • Types of insurance policy held by insured travellers: six European countries, 2010
  • Main reasons for travel insurance claims: average of six European countries, 2010

1.0 INTRODUCTION

2.0 EUROPEAN OVERVIEW

  • % of respondents undertaking significant travel during the preceding 24 months: six European countries, 2006 and 2010
  • % of respondents undertaking significant travel during the preceding 24 months: six European countries, 2006 and 2010 (data)
  • % of respondents undertaking significant travel during the preceding 24 months, segmented by age: six European countries, 2010
  • % of respondents undertaking significant travel during the preceding 24 months, segmented by annual household income: six European countries, 2010
  • % of respondents undertaking significant travel during the preceding 24 months, segmented by age and annual household income: six European countries, 2010 (data)
  • % of travellers who were covered by travel insurance: six European countries, 2006 and 2010
  • % of travellers who were covered by travel insurance: six European countries, 2006 and 2010 (data)
  • % of travellers who were covered by travel insurance, segmented by age: six European countries, 2010
  • % of travellers who were covered by travel insurance, segmented by annual household income: six European countries, 2010
  • % of travellers who were covered by travel insurance, segmented by age and annual household income: six European countries, 2010 (data)
  • Main reasons why uninsured travellers did not acquire travel insurance: six European countries, 2010
  • Main reasons why uninsured travellers did not acquire travel insurance: six European countries, 2010 (data)
  • Risks covered by travel insurance and assistance: average of six European countries, 2010
  • Risk coverage index: six European countries, 2010
  • Risks covered by travel insurance and assistance: six European countries, 2010 (data)
  • Market concentration: six European countries, 2010
  • Market concentration: six European countries, 2010 (data)
  • Types of insurance policy held by insured travellers: six European countries, 2010
  • Types of insurance policy held by insured travellers: six European countries, 2010 (data)
  • Distribution channels used for stand-alone travel insurance: six European countries, 2010
  • Distribution channels used for stand-alone travel insurance: six European countries, 2010 (data)
  • Distribution interfaces used for stand-alone travel insurance: six European countries, 2010
  • Distribution interfaces used for stand-alone travel insurance: six European countries, 2010 (data)
  • Time of acquiring stand-alone travel insurance relative to time of booking travel: six European countries, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel: six European countries, 2010 (data)
  • Frequency and outcome of travel insurance claims: six European countries, 2010
  • Frequency and outcome of travel insurance claims: six European countries, 2010 (data)
  • Frequency of travel insurance claims, segmented by age of claimant: six European countries, 2010
  • Frequency of travel insurance claims, segmented by annual household income of claimant: six European countries, 2010
  • Frequency of travel insurance claims, segmented by age and annual household income of claimant: six European countries, 2010 (data)
  • Frequency of travel insurance claims, segmented by type of policy: six European countries, 2010
  • Frequency of travel insurance claims, segmented by type of policy: six European countries, 2010 (data)
  • Main reasons for travel insurance claims: average of six European countries, 2010
  • Main reasons for travel insurance claims: six European countries, 2010

3.0 FRANCE

  • % of French respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
  • % of French respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of French respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of French travellers who were covered by travel insurance, 2006 and 2010
  • % of French travellers who were covered by travel insurance, segmented by age, 2010
  • % of French travellers who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, France, 2010
  • Main reasons why uninsured French travellers did not acquire travel insurance, 2006 and 2010 (data)
  • Main reasons why uninsured French travellers did not acquire travel insurance, 2006 and 2010
  • Risks covered by travel insurance and assistance in France, 2010
  • Travel insurance providers identified by respondents in France, 2010
  • Types of insurance policy held by insured French travellers, 2006 and 2010
  • Types of insurance policy held by insured French travellers, 2006 and 2010 (data)
  • Types of insurance policy held by insured French travellers, segmented by age, 2010
  • Types of insurance policy held by insured French travellers, segmented by annual household income, 2010
  • Types of insurance policy held by insured French travellers, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in France, 2010
  • Distribution channels used for stand-alone travel insurance in France, 2006 and 2010
  • Distribution interfaces used for stand-alone travel insurance in France, 2006 and 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in France, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, France, 2006 and 2010
  • Frequency and outcome of travel insurance claims in France, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in France, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in France, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in France, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in France, 2010
  • French survey sample (1,000 individuals), segmented by age group and annual household income band

4.0 GERMANY

  • % of German respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
  • % of German respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of German respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of German travellers who were covered by travel insurance, 2006 and 2010
  • % of German travellers who were covered by travel insurance, segmented by age, 2010
  • % of German travellers who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, Germany, 2010
  • Main reasons why uninsured German travellers did not acquire travel insurance, 2006 and 2010 (data)
  • Main reasons why uninsured German travellers did not acquire travel insurance, 2006 and 2010
  • Risks covered by travel insurance and assistance in Germany, 2010
  • Travel insurance providers identified by respondents in Germany, 2010
  • Types of insurance policy held by insured German travellers, 2006 and 2010
  • Types of insurance policy held by insured German travellers, 2006 and 2010 (data)
  • Types of insurance policy held by insured German travellers, segmented by age, 2010
  • Types of insurance policy held by insured German travellers, segmented by annual household income, 2010
  • Types of insurance policy held by insured German travellers, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in Germany, 2010
  • Distribution channels used for stand-alone travel insurance in Germany, 2006 and 2010
  • Distribution interfaces used for stand-alone travel insurance in Germany, 2006 and 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Germany, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, Germany, 2006 and 2010
  • Frequency and outcome of travel insurance claims in Germany, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in Germany, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in Germany, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in Germany, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in Germany, 2010
  • German survey sample (1,000 individuals), segmented by age group and annual household income band

5.0 ITALY

  • % of Italian respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
  • % of Italian respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of Italian respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of Italian travellers who were covered by travel insurance, 2006 and 2010
  • % of Italian travellers who were covered by travel insurance, segmented by age, 2010
  • % of Italian travellers who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, Italy, 2010
  • Main reasons why uninsured Italian travellers did not acquire travel insurance, 2006 and 2010 (data)
  • Main reasons why uninsured Italian travellers did not acquire travel insurance, 2006 and 2010
  • Risks covered by travel insurance and assistance in Italy, 2010
  • Travel insurance providers identified by respondents in Italy, 2010
  • Types of insurance policy held by insured Italian travellers, 2006 and 2010
  • Types of insurance policy held by insured Italian travellers, 2006 and 2010 (data)
  • Types of insurance policy held by insured Italian travellers, segmented by age, 2010
  • Types of insurance policy held by insured Italian travellers, segmented by annual household income, 2010
  • Types of insurance policy held by insured Italian travellers, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in Italy, 2010
  • Distribution channels used for stand-alone travel insurance in Italy, 2006 and 2010
  • Distribution interfaces used for stand-alone travel insurance in Italy, 2006 and 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Italy, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, Italy, 2006 and 2010
  • Frequency and outcome of travel insurance claims in Italy, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in Italy, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in Italy, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in Italy, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in Italy, 2010
  • Italian survey sample (1,000 individuals), segmented by age group and annual household income band

6.0 NETHERLANDS

  • % of Dutch respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of Dutch respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of Dutch travellers who were covered by travel insurance, segmented by age, 2010
  • % of Dutch travellers who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, the Netherlands, 2010
  • Main reasons why uninsured Dutch travellers did not acquire travel insurance, 2010
  • Risks covered by travel insurance and assistance in the Netherlands, 2010
  • Travel insurance providers identified by respondents in the Netherlands, 2010
  • Types of insurance policy held by insured Dutch travellers, segmented by age, 2010
  • Types of insurance policy held by insured Dutch travellers, segmented by annual household income, 2010
  • Types of insurance policy held by insured Dutch travellers, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in the Netherlands, 2010
  • Distribution interfaces used for stand-alone travel insurance in the Netherlands, 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the Netherlands, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, the Netherlands, 2010
  • Frequency and outcome of travel insurance claims in the Netherlands, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in the Netherlands, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in the Netherlands, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in the Netherlands, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in the Netherlands, 2010
  • Dutch survey sample (1,000 individuals), segmented by age group and annual household income band

7.0 SPAIN

  • % of Spanish respondents undertaking significant travel during the preceding 24 months, 2006 and 2010
  • % of Spanish respondents undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of Spanish respondents undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of Spanish travellers who were covered by travel insurance, 2006 and 2010
  • % of Spanish travellers who were covered by travel insurance, segmented by age, 2010
  • % of Spanish travellers who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, Spain, 2010
  • Main reasons why uninsured Spanish travellers did not acquire travel insurance, 2006 and 2010 (data)
  • Main reasons why uninsured Spanish travellers did not acquire travel insurance, 2006 and 2010
  • Risks covered by travel insurance and assistance in Spain, 2010
  • Travel insurance providers identified by respondents in Spain, 2010
  • Types of insurance policy held by insured Spanish travellers, 2006 and 2010
  • Types of insurance policy held by insured Spanish travellers, 2006 and 2010 (data)
  • Types of insurance policy held by insured Spanish travellers, segmented by age, 2010
  • Types of insurance policy held by insured Spanish travellers, segmented by annual household income, 2010
  • Types of insurance policy held by insured Spanish travellers, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in Spain, 2010
  • Distribution channels used for stand-alone travel insurance in Spain, 2006 and 2010
  • Distribution interfaces used for stand-alone travel insurance in Spain, 2006 and 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in Spain, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, Spain, 2006 and 2010
  • Frequency and outcome of travel insurance claims in Spain, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in Spain, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in Spain, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in Spain, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in Spain, 2010
  • Spanish survey sample (1,000 individuals), segmented by age group and annual household income band

8.0 UNITED KINGDOM

  • % of respondents in the UK undertaking significant travel during the preceding 24 months, 2006 and 2010
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by age, 2010
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by annual household income, 2010
  • % of travellers in the UK who were covered by travel insurance, 2006 and 2010
  • % of travellers in the UK who were covered by travel insurance, segmented by age, 2010
  • % of travellers in the UK who were covered by travel insurance, segmented by annual household income, 2010
  • % of all travel insurance policies purchased by each age and annual household income segment, UK, 2010
  • Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010 (data)
  • Main reasons why uninsured travellers in the UK did not acquire travel insurance, 2006 and 2010
  • Risks covered by travel insurance and assistance in the UK, 2010
  • Travel insurance providers identified by respondents in the UK, 2010
  • Types of insurance policy held by insured travellers in the UK, 2006 and 2010
  • Types of insurance policy held by insured travellers in the UK, 2006 and 2010 (data)
  • Types of insurance policy held by insured travellers in the UK, segmented by age, 2010
  • Types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2010
  • Types of insurance policy held by insured travellers in the UK, segmented by age and annual household income, 2010 (data)
  • Distribution channels used for stand-alone travel insurance in the UK, 2010
  • Distribution channels used for stand-alone travel insurance in the UK, 2006 and 2010
  • Distribution interfaces used for stand-alone travel insurance in the UK, 2006 and 2010
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2010
  • Time of acquiring stand-alone travel insurance relative to time of booking travel, UK, 2006 and 2010
  • Frequency and outcome of travel insurance claims in the UK, segmented by age of claimant, 2010
  • Frequency and outcome of travel insurance claims in the UK, segmented by annual household income of claimant, 2010
  • Frequency and outcome of travel insurance claims in the UK, segmented by age and annual household income of claimant, 2010 (data)
  • Frequency of travel insurance claims in the UK, segmented by type of policy, 2010
  • Main reasons for travel insurance claims in the UK, 2010
  • UK survey sample (1,000 individuals), segmented by age group and annual household income band

9.0 APPENDIX

  • European survey sample (6,000 individuals), segmented by age group and annual household income band
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